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Accelerating Government Transformation With IT (GL - RB - Appian - Final)
Accelerating Government Transformation With IT (GL - RB - Appian - Final)
Government
Transformation
with IT
RESEARCH BRIEF
51 P ER C ENT OF
OU R SUR VEY
R ESP OND ENTS
WA N T IMPR OV ED
C A P T UR E OF
B U SINESS
R EQ UIR EMENT
C A P A BILITIES.
1
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Accelerating
Government
Transformation
with IT
E
TH E C A SE F O R D IGIT AL
TR A N S FO R MATI ON
FIGUR E 1
5%
4%
5%
49%
7%
Improved efficiency
30%
F IG U R E 2
G OA LS FOR BU S I N E S S
P R OC E S S C HA N G E
81%
46%
39%
38%
R ESEA RCH B RI EF
72%
51%
W HA T A R E T HE T OP 5 GOA L S F OR B US I N E S S
P ROCE S S CHA N GE A T Y OUR OR GA N I Z A T I ON ?
60%
27%
61%
60%
46%
Other
Increased business agility (27%); Enable early detection of business problems (24%)
FIGURE 3
22%
36%
Other
Inadequate Budget
47%
11%
No In-House Expertise
14%
17%
37%
Our IT organization
has a huge backlog of
development work and as
a result is slow to implement new technologies
Lack of IT Resources
16%
Our IT organization
is highly responsive to
changing business needs
and effective at rapidly delivering new technologies
Our IT organization is
neither slow nor particularly fast when it comes
to implementing new
technologies
Challenging
Somewhat Challenging
Not Challenging
60
40
20
No clear business
strategy
100
80
Lack of executive
support
Business silos
No clear IT strategy
Insufficient IT
resources
10
60
40
20
IT development/
support complexity
Slow procurement
process
Too much
bureaucracy
Educating the
workforce
FIGURE 4
ABIL IT Y T O S U P P OR T P R OC E S S A N D
TECHNOLOG Y C HA N G E S
O VE R ALL, H OW SUC C ESSFUL WOUL D YOU RATE YOUR ORGANIZATIONS
AP P R O AC H TO PROC ESS AND TEC H NOL OGY C H ANGE?
35%
32%
22%
Successful
Unsuccessful
9% 2%
Highly Highly
Unsuccessful Successful
FIGURE 5
IM P A C T OF C LOU D , M OBI LE , D A T A , S OC I A L
High Impact
Medium Impact
Low Impact
100
80
60
40
20
Enterprise
Mobility
Social
Collaboration
Percentage of respondents
15%
0 - 25%
25 - 50%
6%
2%
50 - 75%
75 - 100%
58%
25 - 50%
13%
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13%
0 - 25%
25 - 50%
7%
1%
50 - 75%
75 - 100%
50 - 75%
25%
6%
75 - 100%
Data/
Analytics
59%
24%
0 - 25%
Cloud
Computing
79%
77%
Percentage of respondents
0 - 25%
25 - 50%
10%
50 - 75%
5%
75 - 100%
FIGURE 6
S UCC E S S FA C T OR S
The survey also analyzed success factors to
achieving effective process and technology change. The top three success factors
were strong executive support, clear link to
business strategy and user-friendly technology. Meanwhile, only 2 percent said speed
of technology delivery was not an important
factor to success. (See Figure 6: Success
Factors.)
Also interesting to note is where the actual
process of innovation takes place. Forty-four
percent believe that innovation is occurring
within their IT department, and 32 percent
believe its coming from individual business
units. Innovation is occurring within our individual business units [but] our technology
team takes too long to do anything, a survey
participant said.
Although the public sector is faced with
challenges to deploying digital solutions,
there are success stories as well. Some agencies, such as Defense Information Systems
Agency (DISA) have excelled in making the
leap into 21st Century government.
DO EM P L O Y E E S HA V E T H E ABILITY TO ACCE S S
K EY EN T E RP RI S E D A T A A N D P AR TICIP ATE IN
COR E B U S I NE S S P RO C E S S E S FR O M MO BILE
DEV I CES ?
24%
YES
Important
Somewhat Important
Well-defined and
efficient processes
Strong executive
support
80
Not Important
60
40
20
100
80
60
40
20
Speed of technology
delivery
User-friendly technology
FIGURE 7
WHER E D I G I T A L T R A N S FOR M A T I ON S T A R T S
W HICH DEPARTM ENTS ARE DRIVING PROC ESS INNOVATION? (SEL EC T AL L TH A T A P P L Y )
44%
IT
32%
Individual business
units
28%
Business operations
28%
Customer service
16%
Other
7%
C-Suite
76%
NO
CA S E S T UD Y
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THERE SHOULDNT BE
A VAST DELTA BETWEEN
HOW THEY INTERACT
WITH TECHNOLOGY FOR
GOVERNMENT SYSTEMS
AND HOW THEY INTERACT
WITH TECHNOLOG Y WHEN
THEYRE AT HOME.
CHRIS OCONNELL
VICE PRESIDENT OF PUBLIC-SECTOR SALES, APPIAN
A B O U T APPI AN
ABOUT GOVLOOP
s the market leader in modern Business Process Management (BPM) software, Appian delivers an enterprise application platform that unites users with all their data, processes, and collaborations in one environment, on any mobile device,
through a simple social interface. On-premise and in the cloud,
Appian is the fastest way to deliver innovative business applications.
For more information, please contact info@appian.com.
Appian
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Reston, VA 20190
Phone: (703) 442-8844
www.appian.com/government
Twitter: @Appian
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NOTES
10
GovLoop
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