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  • Service Blueprint

    Uploaded by

    Tufan Emon
    4K views1 page
    The blueprint outlines the customer experience process at a KFC restaurant, including greeting customers as they arrive, seating them, taking orders through an electronic touch pad system, preparing and serving the food, then processing payment for customers to pay their bill and leave.

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    The blueprint outlines the customer experience process at a KFC restaurant, including greeting customers as they arrive, seating them, taking orders through an electronic touch pad system, preparing and serving the food, then processing payment for customers to pay their bill and leave.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    4K views1 page

    Service Blueprint

    Uploaded by

    Tufan Emon
    The blueprint outlines the customer experience process at a KFC restaurant, including greeting customers as they arrive, seating them, taking orders through an electronic touch pad system, preparing and serving the food, then processing payment for customers to pay their bill and leave.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    Blueprint for KFC Restaurant

    Physical

    KFC

    Greeting

    Seating

    Arrive at

    On Stage
    Back Stage

    pport Process

    Person

    KFC

    Contact

    Customer

    Parking

    Electroni
    c

    Order
    Food by
    Touch Pad

    Taking
    order
    through

    Servin
    g

    Food

    online

    Take
    Greeting

    Seat in
    Chair

    See the
    Menu
    through

    Electronic
    Pad

    Give order
    through
    Electronic
    Device

    Wait for
    Food

    Receive
    Food

    Deliver

    Greet and
    Enter KFC

    Food

    Eat

    Bill

    Exterior

    Desk

    Parking

    Pay the
    Bill

    Process
    Checkout

    Take Food
    Order

    Information
    System
    Process

    Prepare
    Food

    Payment
    Process

    Receiv
    e Car
    &
    Leave

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