Cynthia M.

Fontanez
2208 Shaker Drive, Valparaiso IN 46383
Phone: (219) 455-9170
cfontanez@my.devry.edu
www.linkedin.com/in/cfontanez
Job Target
Healthcare Administrator
Summary
Office manager with 7 years of experience in a range of administrative, office, billing and
supervisory operations for health clinics including coordinating schedules, preparing
correspondence, generating reports, MS Office Suite, insurance verification, collections,
authorizations, ICD-10 billing and coding, and employee evaluation and development.
Skills Summary

Supervisory skills
Mental health billing
Project management skills
Leadership/management skills
MS Office Suite proficiency
Technical writing skills

Ability to analyze and interpret

data
Ability to create qualitative and
quantitative reports
HIPAA compliance knowledge
Medicare & Medicaid guidelines
ICD-10 knowledge

Education
Bachelors of Science, December, 2016
Major: Healthcare Administration; Minor: Healthcare Management
DeVry University, Downers Grove, IL, GPA: 3.9
Alpha Sigma Lambda Honor Society Inductee, Dean's List Honoree July 2012 - Present
Relevant Coursework: Managerial Accounting, Budgeting and Forecasting, Business
Analysis, Project Management, Intro to Health Services Management, Health Rights &
Responsibilities, Health Services Information Systems, Health Services Finance,
Health Care Policy, Managed Care & Health Insurance, Marketing, Human Resource
Management

Professional Experience
Innovations in Learning PC, Merrillville, IN
Office Manager, 2014 Present

Recruited, hired, and trained all administrative and billing staff, providing direct
supervision and ongoing staff development to 7 employees.

Maintained the schedule of the administrative and billing staff to ensure an

efficient flow of work.

Developed a departmental handbook and policy and procedure handbook for

administrative and billing staff.

Planned and managed departmental projects including a company-wide auditing

project to achieve a 3-year CARF Accreditation.

Assisted in the development of the Therapist Billing Tool to convert billing method
from paper to electronic utilizing Microsoft Excel and Access, increasing the
efficiency of the billing process by 67%.

Received the company's Essential Piece award in 2014.

Innovations in Learning PC, Merrillville, IN

Billing Specialist
, 2011 2014

Identified and resolved a major billing issue preventing the company's midlevel
clinicians from billing Medicare, resulting in a significant increase in revenue and
increasing access to services for clients.

Identified gaps in billing procedures and developed procedures to correct,

resulting in increased revenue.

Utilized EZ Claim billing software and Excel billing spreadsheets to record, store,
and analyze therapist billing data.

Verified insurance eligibility and benefits, obtained authorizations, submitted

primary and secondary claims to insurance companies, entered EOBs into
system, and performed claim follow-up.

Tracked, billed and performed claim follow up for Medicaid Waiver services billing
including Behavioral Management, Behavioral Management Level 1, Music
Therapy, Facility Habilitation - Group & Individual, Community Habilitation,
Transportation

Conducted financial meetings with Applied Behavior Analysis Therapy clients.

Innovations in Learning PC, Merrillville, IN

Administrative Staff, 2010 2011

Audited and maintained client electronic files & charts in the central office for
insurance, group home, and Waiver services documentation.
Provided assistance and customer service to clients and the public inquiring about
services.
Coordinated Group Therapy project with therapists and directors.
Assisted in the development of departmental procedures and systems.
Received the administrative department's Essential Piece award in 2011.
M & M Construction, Wanatah, IN
Executive Secretary, February 2010 April 2010
Supervised telemarketing staff.
Scheduled appointments for sales representatives and President.
Processed client paperwork.
Created professional documentation using Microsoft Office Suite.
Choices Counseling, Valparaiso, IN
Account Maintenance, 2008 2009
Maintained client accounts in the central office.
Verified insurance benefits and obtained pre-authorization for services.
Performed client intakes and scheduling duties.
Billing and payroll related duties.
Professional Affiliations
Alpha Sigma Lambda Honor Society, DeVry University
Member, 2013 - Present