ELI STERN

+972-54-542-2101 Stern.Eli@Gmail.com
LinkedIn: http://www.linkedin.com/in/elistern

Executive Business, Technical & People global Operations

Highly accomplished Operations Executive, experienced in leading global technical, business & people
operations of up to 150 managers & engineers. Excel in planning, executing, building & leading
multidisciplinary teams, solution selling and P&L budgeting control - Driving operational excellence globally, a
key player within the leadership team, constantly at point of sale and focusing on the customers.

Core Competencies include:

People operations lead of up to 150 globally

Delivery, support, engineering, R&D, QA lead

Customer experience management

On-site, remote & Virtual global management

Profit & Loss management of up to $75M

KPI, Processes & Methodologies structuring

Plan & execute operations & delivery plans

Problem solving & change management

International exposure: Europe End-to-End, Central & East Asia, North & South America, Israel
Markets:

Retail, IT, Telecommunications, Software, Hardware, Mobile, Internet, Digital

Technologies:

Mobile, Cloud, SaaS, Agile, Scrum, Waterfall, Big Data, OTT, Web, CRM, B2B, IoT

PROFESSIONAL EXPERIENCE
2014 Present: Sr. Director. Head of Operations, Retalix - NCR. Retail & Commerce solutions

Leading technical & business operations and P&L annual budget at $60M.
Direct manager of operations teams comprising of up to 150 group managers, deployment
& Project Managers, Integration, R&D, QA and testing engineers globally.
Manage customer operations. Time, Budget and Quality KPI & SLA commitments.
Responsible for teams recruiting, building, allocation, priorities and target setting.
Core technologies: Retail, Agile, Mobile, POS, Scrum, SaaS, Cloud, SCM, WMS, Big Data.

2008 2014 : COO / Area VP. Head of Operations & Services, Comverse. Communications & Digital
Manage area operations unit Annual planning, progress, SLA & KPI monitoring & quality
control, leading operations annual P&L budget at $75M.
Customer Services department management. Provide 24/7/365, Tiers level 1-4, remote and
on-site support & Managed services support globally.
Direct manager of a global unit comprising of up to 120 section heads, Project Managers,
deployment & support engineers, integration, R&D, QA, and testing.
Responsible for Recruiting & training. KPI & SLA targets setting, priorities & allocations.
Responsible for quality control of deployment - on time, on budget, in accordance with
specifications and commitments to highest customer satisfaction (Event Driven scores >9).
Core technologies: Wireless, VoIP, Digital Services, Video, Voice & Data, OSS, Mobile
Internet, Networking, BSS, SaaS, Cloud, B2B, Waterfall, CRM, IoT, Data Warehouse.

2005 2008 : Director. Operations & Services, Comverse. Communications & Digital

Lead technical & Business operations and annual P&L budget at $25M.
Manager of a team comprises 25 Project Managers, delivery & support engineers.
Responsible for teams professional guidance, performance, setting KPI and P&L targets.
Core technologies: Mobile, VoIP, Messaging, SDP, Call Completion, Video, Voice & Data, OSS,
MIH, Mobile Internet, Value Added Services, CRM, Signaling, SS7, MMS, SMS, M2M, OTT.

2003 2005 : Operations & Services Manager, Comverse. Communications & Digital

Managed HW/SW projects, leading projects annual P&L budget at $10M.

Responsible for all technical activities within corporate matrix management, from presale
negotiation through specification signup, efforts & project plans to deployment & Support.
Core technologies: Legacy systems, Wireless, VoIP, Signaling, SDP, USSD, Video, Voice &
Data, OSS, MIG, MDG, MIM, Billing, TCP/IP, Windows, Linux, UNIX.

2001 2003 : Director. Marketing & Products, OryanTel. Startup, Mobile & Online applications

Manger of 10 engineers. 3 New Mobile and online software products introductions.

Negotiated mobile operators worldwide marketing & sales business partnerships.
Core technologies: Mobile networks, Location based services, GSM, GPRS, CDMA, XML,
HTML, Online & Mobile gaming, Web, B2C, Online & Mobile Commerce, Windows, Linux.

1999 2001 : Product Manager. SmarTeam, Dassault Systems. Enterprise IT software solutions

Managed 3 software based products for the international market.

Concept through release & sales to grave complete product management.
Core technologies: Data Collaboration, PLM, Data management, Web, Windows, XML, Linux.

1998 - 1999 : Product Manager. Walla!-IOL. Media & Online

Manger of 5 web programmers & designers. Definition & design of 2 online B2C & C2C
products based on market & competition research & analysis.
Core technologies: Online commerce, Web, B2C, C2C, Web Portal, XML, HTML.

1995 1998 : Project Manager, AT&T Global Services. End-to-end enterprise services
Sales, marketing, delivery and service of strategic customer base accounts.
Core technologies: Private networks, Security, EDI, B2B, Internet, data.

1993 1995 : Consultant / Project Sales, Aginix Communication. Multidisciplinary consulting

Technical consulting, sales and projects management of communication projects.

Core technologies: Telephony, communications networks, LAN, WAN, IVR, PBX, CTI, ACD.

ARMY SERVICE
1990 1993 : Electronics Technician, Israeli Air Force

Responsible for maintenance & repair of electronic & pneumatic avionic high-end equipment.

EDUCATION
2000
1998
1990

MBA - cum laude in Business, Manchester University UK

BSc - cum laude in System Information Engineering & Business, Manchester University UK
Practical Engineer - Electronics & Computer Science, Bosmat - Technion (Atuda Studies)

LANGUAGES
Hebrew, English - Fluent.
Russian - Very high level.

PERSONAL & INTERNATIONAL CREDENTIALS

Email: Stern.Eli@Gmail.com
Mobile: +972-54-5422101
Residence: Kfar Saba, Israel
European Union (EU) residency and work permit.