Professional Documents
Culture Documents
Csa 2
Csa 2
a) Data Transform,
d)------
b) Data Table,
c) Data Page
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Data Page
City property of Shipping address class needs to be mapped to Billing address using
Data transform. What should be the source property.
a) .Shippindaddress.City
b) .City
c) .Billingaddress.city
d) Shippingaddress.city
. Shippindaddress.City
b) False
True
Routing can be reference in:
a)Data Transform,
Tree,
b) Decision Table
c) Decision
d) When
b) False
True
Which of the following best describes Dynamic user interface functionality.
a) Dynamically calculated the totals, when the corresponding values changes.
b) Dynamically hide or display a part of screen on the basis of condition.
c) Refreshes a part of screen on the basis of condition
d)..
b, c
Creation of Sub-cases
a) Automatically
b) Procedurally
c) Manually
d) Conditionally
e) ..
a,c,d
Need to create a report with Case Creation Date and Total order
a) both need to be optimized
b) only CreadtionDate needs to be optimized
c)only total order needs to be optimized
d) Need not optimize both
A step in a case implies
a) Action or Actions for resolving a case
b).
c)..
d)..
When we need to select from a large list of dynamically populated values then we
give the control as
a) Dropdown
b) Auto- Complete
c) local-list
D) data page
IN the application, the email consumption leads to case creation & then the fetching
prices from price catalogue, application connects to external system (wording can
be different)
a) PRPC act as service for fetching price from price catalogue.
b) PRPC act as connector for fetching price from price catalogue
c) PRPC act as service for creating case from email
SLA's question
Assignment triggered at 9:00Am
Initial Urgency - 25
default 10
goal 8 hours 10
deadline 12 days 15
passed dead line 1 day 10
65
70
55
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