Julie Gouker

58867 Jason Court, Elkhart, In 46516 574-304-4855 juliegouker@hotmail.com

Keywords Experienced, punctual, flexible, eager to learn, dependable, computer literate,

willing to do what needs to be done to meet customer expectations and adhere to
company policies.

Experience Monaco Coach Inc.-Elkhart, In.

Call Center:
Taking calls from a phone queue.
Research parts from phone or faxed requests.
Entering orders.
Research problems with shipments and billing.
Production Scheduling:
Created production schedule for metal and cabinet shop.
Pull prints for each department.
Order parts for each department from vendors and inter-branch transfers.
Create work orders for each department.
Close work orders.
Add inventory, release inventory to sales orders, release sales order line to ship.
Cost BOM based on cut lists of prints or parts used.
Correct or add pricing on sales orders.
Research order entry errors for made parts.
Research shipping errors.
Wrote SOP for position.
Retail Counter:
Pulled parts for dealer pickups
Helped walk in customers find parts, pulled the parts ,load parts as needed.
Created an Excel spreadsheet to track daily sales.
Reconciled aging reports.
Ran open order report of past due and un-invoiced orders, then resolved those
issues.
Ran quarterly inventory of retail items: from counting, order entry and
reconciliation of variances to finalization.
Trained helpers for inventory and assistants for store.
Wrote SOP for position.
Item Master/Part number set up:
Set up part numbers for multiple branches.
Researched existing part number problems.
Maintained cross reference for vendor part numbers.
Trained others in BOM costing.
Filled in as needed in any department for absences.
Including receptionist for parts department and warehouse pulling parts.

Julie Gouker
juliegouker@hotmail.com
574-304-4855
 LaSalle Bristol/Heywood Williams Inc.-Elkhart, In
Customer Service:
Enter Orders for phone and faxed orders.
Inter branch transfers of consignment parts.
In charge of Inventory as called for by consignment vendors.
Handled credits of consignment parts.
Maintained part number cross reference for customers and vendors.

Four Seasons Housing Sales -Goshen, In

Administrative Assistant:
Hired Sub-Contractors for new home sets.
Researched building codes for county and state.
Met with inspectors to verify code approval.
Updated home owner of progress.
Resolved issues after move in of owner.

Patrick Thermoforming Industries-Goshen, In.

Office Manager:
Managed 3 people in the office.
Developed procedures for purchasing, work orders, order entry, invoicing and
payroll.
Trained in those procedures.
Trained plant personal in bar coding.
Costing and BOM for multiple part tooling.
Payroll, petty cash and main contact for all communications to corporate office.
Ran and reconciled open order reports and un-invoiced orders.
Created a forecast of raw stock vs. finished stock based on customers production
and previous usage.

Millennium Products, Inc.-Elkhart, In

Receptionist:
Answered Multi line phone systems.
Implemented filing system for employee time cards.
Created spreadsheet to track E.E.O.C compliance.
Accounting Department:
Julie Gouker
juliegouker@hotmail.com
574-304-4855
 Established procedures of receivables.
Documentation of collections.
Providing detailed documents turned over for further actions.
Evaluated credit applications, notified customers of decision and credits terms
Established procedures for new customers.
Reviewed requests for changes in payment terms.
Customer Service:
Order entry of faxed and phone orders.
Shipping coordinator for company trucks and LTL shipments.
Documented new customer pricing.
Established return procedures.
Implemented repair and return procedures for painted items.
Trained new hires in all office procedures

Education Graduate of Northridge High School 3.9 GPA

Computer Credits at Indiana University at South Bend 3.5 GPA
Ivy Tech Elkhart, In. Updated computer and credits in Business Admin.3.9 GPA
ITT Classes in Professional writing, and Public Speaking

References References are available on request.

Julie Gouker
juliegouker@hotmail.com
574-304-4855