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QSP 08 03
QSP 08 03
QSP 08 03
AUTHOR :
QUALITY SYSTEM PROCEDURE
APPROVED :
CORRECTIVE ACTION
DISTRIBUTION:
Managing Director
CEO
General Manager
Merchandiser
Quality Manager
CSR Coordinator
Asst. Manager, Commercial
CHANGE HISTORY:
DATE
01-01-2016
REVISION
00
DESCRIPTION OF CHANGE
New
Author:
Approved:
CORRECTIVE ACTION
1.0
PURPOSE:
To ensure that action is taken to eliminate the cause of non-conformities in order to prevent
recurrence.
2.0
SCOPE:
Applies to non-conformance and non-conformity identified based on their magnitude.
3.0
DEFINITIONS:
Corrective Action: Action taken to eliminate the causes of an existing non-conformity,
defect or other undesirable situation in order to prevent recurrence.
4.0
RESPONSIBILITY:
Management Representative shall be responsible for resolving quality system noncompliance and will suggest corrective action.
Corrective action for product non-conformance can be generated by production, quality
assurance or by the employees directly involved in performing the operation.
Heads are responsible to ensure that the corrective action is implemented within the time
frame.
Management Representative is responsible for ensuring document changes affected by the
corrective action.
5.0
PROCEDURE:
5.1 Corrective Action
5.1.1
Upon receipt of any non-conformity report and request for corrective action,
MD/CEO shall review the report/request.
5.1.2
The review shall be done to evaluate the significance of problems affecting quality
in terms of their impact on such aspects as operating costs of non-conformity,
performance, dependability, safety and customer satisfaction.
Author:
Approved:
CORRECTIVE ACTION
5.1.3
Check:
5.2.1 The effectiveness of the corrective action will be reviewed at the end of the
target date by the persons who were originally involved in the formulation of
action plan.
5.2.2
Author:
Approved:
CORRECTIVE ACTION
5.3
Action:
5.3.1
5.4
Record:
5.4.1
5.5.
6.0
If the result found not effective then new plan should be prepared and the
whole process will be followed.
REFERENCE:
ISO 9001:2008 Clause 8.5.2
Corrective Action Report/Request form