Fellowship Status Report

Code for America

is partnering

with Salt Lake County to build technology solutions to improve services and strengthen the relationship between the county and its citizens,
with an aim to lower the rate at which citizens fail to appear in court, for supervision and treatment appointments in addition to lowering the recidivism rate. To
accomplish these objectives, we pursue three workstreams - build, measure, learn - to iterate quickly and ensure our decisions are data-driven and user-focused.

Phase VI - ClientComm Refinement (08/08/2016 to 09/16/2016)

Workstream

Goals during this phase

Build
agile development

Finalize features to improve case manager use of ClientComm

Focus areas: direct client access, administrative improvements, refine ClientComm v.3

Measure
data-driven
decision-making

Implement metrics on usage, client journey, client success

Target use goals (by end of Fellowship):
35+% of clients per case manager communicating via ClientComm
80+% of onboarded case manager using ClientComm daily

Learn
user centered
design

Synthesis usage metrics

Catalogue client experiences with ClientComm

Week ending 08/19/2016

Hi all, this week we have been working all hands on deck to build out version 4.0. This is intended to be the final shipped
version of ClientComm. When delivered, no further major feature changes will be made and all further development effort
will be geared at tweaking and finalizing (polishing) the current product. One reason why this version has taken a little bit
longer than was originally anticipated is because front line staff have been working on integrating ClientComm into their
workflow. This is fantastic, but requires us to build out new user types such as a support staff that can provide support and
assistance to other case managers clients.
This is a rather complex feature, but one that we are more than happy to build as it represents the ability to onboard clients
so much farther upstream than we had ever originally anticipated. It also represents a fantastic win that cements our place
as a core component of the toolset that case managers use to ensure that their clients are successful.
Next week, Ben will be in Salt Lake County. He will be giving a presentation to the JRI (Justice Reinvestment Initiative) on
Wednesday at the Senate Building on Capitol Hill in Salt Lake. Presentation will be focused on ClientComm and its impact
thus far. In addition to that presentation, Ben will be looking into sending a survey to clients, which may occur in full in two
weeks, depending on time. Ben will also be following up with case managers, as we usually do when we return to Salt Lake.
This time, we will be focusing on preferences in default tooling in ClientComm and how case managers who use ClientComm
perceive it is impacting client performance.
Workstream

This weeks accomplishments

Next weeks objectives

Build

Initiative development on Version 4

Mock ups of all components

Implementing user preferences feature

Starting development of support staff
application features

Measure

Created survey for clients at CJS

Capture the impact ClientComm is having

for clients of Criminal Justice Services

Learn

Continue to understand how different

user types benefit from ClientComm

Understand the use cases for Office

Support and Assessment teams

Thanks as always,
Ben and Kuan, Code for America, Team Salt Lake County