Ken Morris

kmorri11@wvstateu.edu
https:/www.linkedin.com/in/kenneth-morris-91731a66
email for additional contact details
Education
SPOKES
West Virginia State University

Job Readiness & Workplace Academics

BS Environmental Biology (65 credits)

2016
2014

Certificates
(Certificates are linked to their corresponding verification page)

Adobe Certified Associate in Interactive Media using Adobe Flash Professional

Adobe Certified Associate in Graphic Design & Illustration using Adobe Illustrator
Adobe Certified Associate in Web Authoring using Adobe Dreamweaver
Adobe Certified Associate in Visual Communication using Adobe Photoshop
Adobe Certified Associate in Video Communication using Premiere Pro
Adobe Certified Associate in Print & Digital Media Publication using Adobe InDesign
Microsoft Office Expert Microsoft Office Word 2013
Microsoft Office Expert Microsoft Office Excel 2013
Microsoft Office Specialist Microsoft Office Access 2013
Microsoft Office Specialist Microsoft Office PowerPoint 2013
Microsoft Office Specialist Microsoft Office Outlook 2013
Microsoft Office Specialist Microsoft Office OneNote 2013
Microsoft Technology Associate Network Fundamentals
Technical Experience
Usage, troubleshooting, and repair of:
Video lottery equipment (slot machines, redemption kiosks, etc)
Home LAN routing, wired and wireless
Single strand fiberoptic
PC internals and peripheral devices
Laptops
Android devices
OBD I & II equipped automobiles
HSI modems (DSL, digital cable)
Basic plumbing and electrical
Windows 95 through 10
DOS
Photographic equipment (digital and film, consumer and studio quality)
Management Experience
Employee relations:
Trained new employees
Coached employees to correct behaviours and improve performance
Interviewed potential new hires
Supervised employees in both big and small box retail environments

Other:

Used and cared for company vehicles

Audited paperwork
Maintained long term financial relationships with customers
Prepared reports for upper management

Employment History
Slot Technician
Systems Migration Technician
Wilson Elec. Brand Ambassador
HSI Support Technician
Optical Lab Technician
Customer Service Manager
Account Manager
Assistant Manager
Administrative Assistant

Mardi Gras Casino & Resort

Lehigh Technical Staffing
Mosaic Sales Solutions
Ibex Global
Eyemart Express
Walmart
Rent-A-Center
Radioshack
Manpower

2015-2016
2015
2015
2014
2013
2007-2010
2006-2007
2004-2005
2003-2004

Details
Mardi Gras Casino and Resort, Cross Lanes, WV.
Slot Technician
8/2015 - 5/2016
Repaired slot machines, casino redemption kiosks, and player tracking computers. Some tasks performed include
troubleshooting wiring issues, replacing hardware components, retrofitting older machines with newer parts,
adjustment of various mechanical aspects of the machines (latches, locks, fitment of parts on older cabinets), setup of
new slot machines, performing preventive maintenance, correcting machine tilts, assisting in customer service
situations where the function of the machine was in question, etc.
Lehigh Technical Staffing, DuPont, Belle WV.
Systems Migration Technician (temporary contract)
3/2015 5/2015
Imaged new and pre-existing systems with Windows 7 and updated software while preserving existing user data,
desktop layout, and file structure. Ensured older, technically unsupported hardware could continue to be utilized by
extensively testing and searching for potentially compatible drivers. Utilized and modified batch scripts as necessary
to backup and restore data to reimaged shared computers. Performed registry modifications and task scheduling as
necessary for managing automatic domain user login and program execution on specialized systems. Provided
troubleshooting for freshly imaged systems, configured specialized software used by the plant to be compatible with
Windows 7, trained DuPont staff in the usage of Windows 7 as necessary. Trained and provided assistance to new
technicians as needed.
Mosaic Sales Solutions, Charleston & Barboursville WV.
Weboost/Wilson Electronics Sales Representative (temporary contract)
3/2015 5/2015
Visited Best Buy locations in WV on weekends and trained staff in the sales and basic troubleshooting of Weboost
cellular amplifiers. Also collected data on site regarding product presentation, staff product knowledge, and customer
interests.
Ibex Global, South Charleston, WV.
Technical Advisor
1/2014 5/2014

Assisted customers with troubleshooting issues related to DSL connectivity, email clients, routing, malware removal,
and various other relevant issues involving both Frontier and customer owned equipment. Used LogMeIn remote
desktop software to troubleshoot a wide variety of issues on customers home computers, manually remove malware,
and occasionally to educate the customer on general usage.
Eyemart Express, Southridge Center WV.
Optical Lab Technician
7/2013 9/2013
Responsible for creating prescription optical lenses using specialized equipment.
Walmart, Southridge Center WV.
Customer Service Manager
9/2007 - 9/2010
Supervised front-end employees and handled complex customer care issues that were beyond the scope of the courtesy
desk. Assisted with interviews, adjusted front-end employee schedules as necessary, handled large amounts of cash,
supervised financial service transactions to ensure proper handling of paperwork. Functioned in many other roles as
needed when immediate service was necessary.
Rentway / Rent-A-Center, South Charleston WV.
Account Manager
3/2006 - 9/2007
Maintained the accounts of ~500 customers and ensured that payments were made in a timely fashion. Collected
payment or repossessed merchandise at customers' homes when necessary. Drove a box truck daily. Provided on-site
setup and troubleshooting for customers renting computers and other electronics. Expanded store revenue by
contacting potential new customers to solicit sales. Trained new employees on collection methods and sales.
Radioshack, Elkview WV.
Assistant Manager
3/2004 - 3/2005
Supervised and trained sales associates. Audited paperwork relating to wireless contracts. Provided customer service
for and sold wireless contracts, electronics, and various Radioshack related services.
Manpower/AEP, John E. Amos Plant WV.
Administrative Assistant
9/2003 - 3/2004
Assisted outage coordinators in creating Adobe pdf work orders for contractors that occasionally included detailed
photographic instructions. Performed other clerical duties and provided technical support to John Amos staff and
contractors as needed.