Chapter - 1 1.1 Indian Training & Development Industry

Determining the Effectiveness of Personality Analysis in the
Indian Training Industry
CHAPTER 1
1. INTRODUCTION
1.1 INDIAN TRAINING & DEVELOPMENT INDUSTRY
India holds an important place in the global education industry. The country has more than 1.4
million schools with over 227 million students enrolled and more than 36,000 higher education
institutes. India has one of the largest higher education systems in the world. However, there is
still a lot of potential for further development in the education system.
India's online education market size is expected to touch US$ 40 billion by 2017. An RNCOS
report titled, Booming Distance Education Market Outlook 2018 expects the distance education
market in India to grow at a compound annual growth rate (CAGR) of around 34 per cent during
2013-14 to 2017-18. Moreover, the aim of the government to raise its current gross enrolment
ratio to 30 per cent by 2020 will also boost the growth of the distance education in India.
1.1.1 MARKET SIZE

The education sector in India is poised to witness major growth in the years to come as India will
have worlds largest tertiary-age population and second largest graduate talent pipeline globally
by the end of 2020. As of now the education market is worth US$ 100 billion. Currently, higher
education contributes 59.7 per cent of the market size, school education 38.1 per cent, pre-school
segment 1.6 per cent, and technology and multi-media the remaining 0.6 per cent.
Higher education system in India has undergone rapid expansion. Currently, Indias higher
education system is the largest in the world enrolling over 70 million students while in less than
two decades, India has managed to create additional capacity for over 40 million students. At
present, higher education sector witnesses spending of over Rs 46,200 crore (US$ 6.96 billion),
and it is expected to grow at an average annual rate of over 18 per cent to reach Rs 232,500 crore
(US$ 35.03 billion) in next 10 years.
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Indias IT firms are working with academic institutions and setting up in-house institutes to
groom the right talent as these companies move to Social media, Mobility, Analytics and Cloud
(SMAC) technologies.
1.1.2 INVESTMENT
The total amount of foreign direct investments (FDI) inflow into the education sector in India
stood at US$ 1,171.10 million from April 2000 to June 2015, according to data released by
Department of Industrial Policy and Promotion (DIPP).
The education and training sector in India has witnessed some major investments and
developments in the recent past. Some of them are:
Tata Institute of Social Sciences (TISS) launched the School of Vocational

Education program to offer vocational training courses in 20 sectors or verticals in
association with relevant training partners in 25 different cities across India.

On the intervention of the Ministry of Human Resource Development, the Quality
Council of India (QCI) is all set to roll out a training module for teachers after they
pass the B.Ed. examination and enter teaching service.

Anuna Education, a partner to National Skills Development Corporation (NSDC) has
announced the Entrepreneurship Program in collaboration with eBay India. Anuna
Education will train entrepreneur to sell their products on eBay globally in
collaboration with eBay India along with a practical training on how to sell the
products to global buyers.

Sarva Shiksha Abhiyan has mandated the inclusion of People for the Ethical
Treatment of Animals (PETA) humane-education programme 'Compassionate
Citizen' as part of the teacher-training module in all the government school in Kerala.
The Confederation of Indian Industry (CII) has launched Strategic Manufacturing
Skill Council (SMSC) to train workforce for defence equipment manufacturing, ship
building and repair, homeland security equipment and other firefighting equipment.
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The Central Board of Secondary Education (CBSE) has mandated the appointment of
a special educator for children with learning disabilities so that they could be
assimilated with other students. This directive came as a part of inclusive practices
philosophy of CBSE and strict guidelines of Right to Education Act.

In an attempt to improve health care infrastructure in West Bengal, nine new medical
colleges will be opened, out of which five will be government-run while the other
four will be set up under the Public Private Partnership (PPP) model.
1.1.3 GOVERNMENT INITIATIVE

The Government of India is all set to roll out a new educational policy by 2015, according to Ms
Smriti Irani, Union Minister of Human Resource Development (HRD), Government of India.
Some of the other major initiatives taken by the Government of India are:
Prime Minister Mr Narendra Modi launched the Skill India initiative Kaushal Bharat,
Kushal Bharat. Under this initiative, the government has set itself a target of training 400
million citizens by 2022 that would enable them to find jobs. The initiatives launched
include various programmes like: Pradhan Mantri Kaushal Vikas Yojana (PMKVY),
National Policy for Skill Development and Entrepreneurship 2015, Skill Loan scheme,
and the National Skill Development Mission.
o PMKVY is the flagship program under the Skill India Initiative and it includes
incentivizing skill training by providing financial rewards on completion of
training to the participants. Over the next year 2.4 million Indians are believed to
be benefitted from this scheme.
o National Policy for Skill Development and Entrepreneurship 2015 is Indias first
integrated program to develop skill and promote entrepreneurship simultaneously.
The vision of this programme is to skill the Indian youth rapidly with high
standards and at the same time promote entrepreneurship thus creating wealth and
gainful employment for the citizens.
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o Skill Loan Scheme is designed to disburse loans of Rs 5,000 (US$ 75.3) to Rs
150,000 (US$ 2,260) to 3.4 million Indians planning to develop their skills in the
next five years.
o The National Skill Development Mission is developed to expedite the
implementation of skilling activities in India by providing robust institutional
framework at the centre and the state.

In a bid to make yoga a more integral part of the physical education programme in central
government run schools, the Human Resource Development Ministry released course
material and syllabus for yoga designed by NCERT for classes VI-X, while also
introducing yoga as a training module in teacher education programmes .

The Japan International Cooperation Agency (JICA) will train bureaucrats from the HRD
ministry, experts from schools boards and primary school teachers in Mathematics and
Science Subjects to enable them to learn skills to formulate lesson plans that stimulate
students' learning and thus contribute to improving the quality of Mathematics and
science education.
The National Skill Development Corporation of India (NSDC) under a Public Private
Partnership promoted by the Ministry of Finance, Government of India signed a
Memorandum of Understanding with Center for Research & Industrial Staff Performance
(CRISP), India to explore national and international opportunities for strengthening skills
development in India.
A memorandum of understanding (MoU) has been signed between Foundation for
Innovation and Technology Transfer (FITT) and Security Printing and Minting
Corporation of India Ltd (SPMCIL). The MoU has been envisioned to foster
collaboration on research, training and professional development and exchange of
technical expertise in areas of mutual interest such as material sciences and testing
capabilities.
The Government of India has launched a website, Vidya Lakshmi, for students seeking
educational loans. Nearly 13 banks have registered 22 educational loan schemes on the
Portal and five Banks including SBI, IDBI Bank, Bank of India, Canara Bank & Union
Bank of India have integrated their system with the Portal.
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2. NIIT
2.1 HISTORY
Page | 5

Established in 1981, by Rajendra S.Pawar and Vijay K. Thandani, NIIT Limited, a global leader
in Skills and Talent Development, offers multi-disciplinary learning management and training
delivery solutions to corporations, institutions, and individuals in over 40 countries. It has
become known, in particular, as a corporate training company and Industrial Training Company,
with customized programs for both large and small enterprises.
2.2 BUSINESS OVERVIEW

NIIT has three main lines of business across the globe-Corporate Learning Group, Skills and
Careers Group, and the School Learning Group.
NIIT's Corporate Learning Group (CLG) has established NIIT as a leading Corporate Training
company which offers Managed Training Services (MTS) to market-leading organizations in
North America, Europe, Asia, and Oceania. The comprehensive suite of Managed Training
Services
includes
custom
Curriculum
Design
and
Content
Development,
Learning
Administration, Learning Delivery, Strategic Sourcing, Learning Technology and Advisory

Services. With a team of some of the world's finest learning professionals, NIIT is dedicated to
helping customers increase the business value of learning and development (L&D). Built on the
sound principles of 'Running Training like a Business', NIIT's Managed Training Services and
best-in-class training processes enable customers to align business goals with L&D, reduce costs,
realize measurable value, benefit from rock-solid operations and increase business impact.
NIIT's Skills and Careers Group (SCG) delivers a diverse range of learning and talent
development programs to millions of individuals and corporate learners in areas including
Banking, Finance & Insurance, Soft Skills, Business Analytics, Retail Sales Enablement,
Management Education, Vocational Skills, Digital Media Marketing and new-age IT.
These programs are delivered through a hybrid combination of the 'Cloud Campus' online
platform, satellite-based 'Synchronous Learning Technology', and a physical network of
hundreds of learning centers around the globe. The flagship multi-disciplinary course offerings
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include the industry-endorsed RevGNIIT program, a set of Post Graduate Programs for students
from different streams and a wide range of specialist short duration programs.
To further strengthen its SCG portfolio in India, NIIT has tied up with industry majors like ICICI
Bank for NIIT Institute of Finance Banking & Insurance, IFBI; leading business schools in India
for NIIT Imperia; Genpact for NIIT Uniqua; and a joint venture with NSDC for NIIT Yuva Jyoti.
Besides this, for the China market, NIIT has tied up with governments and software parks in
Chongqing, Wuxi, Suzhou, Changzhou, Zhangjiagang, Haikou and Dafeng, for state-of-the-art
public-private partnership centres.
NIIT's School Learning Group (SLG) provides technology based learning to over 15,000
government and private schools in India, Bhutan, South Africa and the Middle East. The
futuristic NIIT nGuru range of learning solutions for schools comprises Interactive Classrooms
with digital content, technology-driven Math Lab, IT Wizard programs and Quick School-an
Education Resource Planning software.
NIIT's learning and talent development solutions, have received widespread recognition globally.
The company has been named among the Top 20 Training Outsourcing Companies for the past
seven consecutive years by Training Industry, Inc. Further, leading Indian ICT journal Dataquest
has conferred upon NIIT the 'Top Training Company' award successively for the past 20 years,
since the inception of this category. NIIT Yuva Jyoti Ltd. was recognized as the Best Vocational
Education and Skill Development initiative at the World Education Summit, 2014.
In recognition of its people-centric policies, which foster an environment of growth and career
development, NIIT has been ranked as the 4th Best Company to work for in India 2013-14, by
Great Place to Work Institute.
Ushering in a new model in higher education is the not-for-profit NIIT University, established in
2009 with a vision of being the leading center of innovation and learning in emerging areas of
the Knowledge Society. Nestled in the foothills of the Aravalis, in Neemrana, Rajasthan, the
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picturesque 100 acres fully residential green campus has been developed as an institute of
excellence based on the four core principles of providing industry linked, technology based,
research driven, seamless education. NIIT University received "Best University in use of
Technology in Teaching-Learning Practices" award at the National Education Excellence Awards
2013 by leading industry body ASSOCHAM, (Associated Chambers of Commerce and Industry
of India) and the greenest and the most environment-friendly campus award by India Today,
2011.
2.3 ACQUISITION
In 2001, NIIT acquired Osprey, DEI and Click2learn in the US, to establish its e-learning
and corporate learning practices in that country.

In 2006, acquired Element K, a leading provider of learning solutions in North America.
The company was sold off in 2012.
3. BRAINWARE
3.1 HISTORY
Brainware, since its inception in 1990, has always been associated with providing quality joboriented programmes to the youth of West Bengal at extremely affordable rates and has grown
Page | 8

from strength to strength. In these 25 years, more than 1.6 lakh Brainware students have been
successfully placed in the corporate world in India and abroad. This has been possible due to
Brainware's constant efforts to keep pace with the changing times and striving for improved
quality and academic excellence.
With excellent track record and brand value and over 24 years of experience in education,
employing over 800 top professionals and academicians, Brainware has come to be associated
with an institution of repute offering well trained quality manpower to the industry. Every
member of the Brainware Family enjoys diverse opportunities for intellectual, personal and
professional growth. Learning and working at Brainware will foster quick, well-rounded minds,
well-equipped to succeed in our fast-changing world.
3.2 Business Overview

Brainware Consultancy Pvt Ltd offering a range of IT/ITES courses through its owned and
franchised centres. The courses are in areas of Hardware, Networking, Desktop Publishing,
Multimedia and Animation, Computerized Financial Accounting and Communicative English.
We offer courses in Microsoft, Red Hat, Linux and other vendor-based certification programmes.
We also offer diploma and post-graduate diploma courses jointly with Jadavpur University.
Under this company we have around 30 existing training centres in Kolkata and the districts.
At Brainware, our efforts are constantly fuelled by the realization that quality education should
be preceded by good placement. And for good placement it is necessary that students have the
necessary skills to procure placement. In the professional world we call them 'Employability
skills' a well-balanced conglomeration of communicative skills, present ability, presence of
mind and in-depth technical knowledge. In our specially crafted pre-placement classes, we train
you in all these and beyond. Our 4-step Pre-placement Training programme hones your technical
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knowledge, communicative, aptitude, and HR skills. At Brainware, we educate you, make you
employable and we place you. And that is what shall always be our driving force.
Our unique design and technology solutions are specifically tailored to fit your needs. Whether
you are an individual or an organization, you can benefit from our services and see your business
scale new heights. At Brainware, quality is our priority. From conception to final delivery stage,
we ensure strict adherence to quality norms. The prestigious ISO 9001:2008 certification assures
our worldwide clients about our obsession with quality. We have been in the IT business for 16
years. We have the expertise & experience of dealing with diverse client requirements. We are a
full-fledged IT solutions company that is capable of offering you a wide portfolio of services like
logo, corporate identity, brochure, website design, Flash animation, PHP, ASP, ASP.NET
programming and host of other related services. We are a one-stop shop for all your IT needs.
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CHAPTER -2
ORGANIZATIONAL STRUCTURE
2.1 ORGANIZATIONAL STRUCTURE OF NIIT
Figure 1
Page | 11

PRESIDENT
CS-H / DH
S&M Head
CSO
SM
TSH
MR
TC
TSE
BE
CE
PE
EC
SA
DS
DO
IA
QR
QM
SCM
EA
SPM
PSM
TL
TM
SPC
:President
:Consulting Services Head / Delivery Head
:Sales & Marketing Head
:Commercial Services Organization
:Sales Manager
Technical Services Head
Management Representative
Technical Consultant
Technical Service Executive
Business Executive
Commercial Executive
Production Executive
Education Consultant
System Analyst
Data Supervisor
Data Operator
Internal Auditor
Quality Reviewer
Quality Manager
Software Configuration Manager
Executive Assistant
Senior Project Manager
Project Software Manager
Team Leader
Team Member
Software Process Coordinator
NIIT is organized along the following three lines of business:
Corporate Learning Group - It offers Managed Training Services (MTS), which include
custom curriculum design and content development, learning administration, learning
delivery, strategic sourcing, learning technology and advisory services.
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Skills and Careers Group - This focuses on providing employability skills to learners. It
includes learning programs in soft skills, business process excellence, retail sales
enablement, vocational skills, digital media marketing, new age IT, Banking, Insurance
and Financial services (through IFBI), Executive Management (through NIIT Imperia)
and BPO/KPO training (through NIIT Uniqua).
School Learning Group - It provides technology based learning to government and

private schools. It offers NIIT nGuru learning solutions for schools, which include
Interactive classrooms with digital content, Math Lab, IT Wizard programs and Quick
School software.
2.2 ORGANIZATIONAL STRUCTURE OF BRAINWARE
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Figure 2
The organization structure of Brainware has 6 d e p a r t m e n t s ( H R , F i n a n c e , M a r k e t i n g ,

S a l e s a n d M a t e r i a l s , faculties and technicians). There are many Specializations like Social
Specialization Functional Specialization, Technicians, etc.. There are 3 level of hierarchy like Zonal
director, head department, teams under each department. All departments are controlled by Head of
Departments. Heads report to Zonal Director.
CHAPTER -3
Page | 14

LITERATURE REVIEW
Although organizational commitment has been discussed frequently in organizational
psychology for almost four decades, few studies have involved software professionals. A study in
India reveals that HRM practices such as employee-friendly work environment, career
development, development oriented appraisal, and comprehensive training show a significant
positive relationship with organizational commitment. The study's results emphasize the role of
such HRD variables as inculcating and enhancing organizational commitment, and suggest that
HRD practitioners and researchers should further develop commitment-oriented organization
policies.
NIIT to skill 10 million youth over five years Business Standard

NIIT Limited has committed to train 100, 00,000 young Indians across 16 sectors over the next
five years. The aim is to skill, re-skill and up-skill Indian youth with employable skill sets across
multiple sectors.
NIIT's Yuva Jyoti Limited, a joint venture of NIIT and NSDC, has enrolled 1,550 students under
the pilot phase of Pradhan Mantri Kaushal Vikas Yojana, across three sectors Telecom, Retail
and IT in North East, Jammu and Kashmir and Jharkhand.
In 2011, NIIT entered into a significant public-private partnership with National Skill
Development Corporation (NSDC), to enhance skills and employability for youth across India.
NIIT Yuva Jyoti Limited - joint venture of NIIT and NSDC (a Public Private Partnership under
the Ministry of Skill Development & Entrepreneurship, with 49% equity held by the Government
of India), aims to provide skills training through over 1,500 plus centres across India.
Page | 15

NIIT to train over 5,000 Airports Authority of India employees Business

Standard
Skills and talent development firm NIIT today said it has partnered with Airports Authority of
India (AAI) for providing instructor-led class room training to over 5,000 employees from AAI.
The training programme aims to make the employees computer literate and internet savvy, a
statement said. Under the agreement, NIIT will impart training to the employees of AAI in MSOffice and Internet & System introduction, it added.
NIIT will provide both theory and hands on practical sessions to the students. The first batch will
comprise of 1,500 employees from AAI.
"We live in a digital age and it is imperative for every individual to have basic knowledge of
computers and internet to be able to function and service customers better. We will help to
improve the computer competency of the employees of AAI and make them technologically
aware and internet savvy," NIIT Group President Skills and Careers Group Shivan Bhargava said
Rajiv Goel, Executive Director (Training) at AAI said the training will be imparted to the group
A, B and C category to have better efficiency/productivity at workplace.
The training program will be instructor-led, delivered in English across various AAI centres in
the country. The session for each batch will be for a span of five days for eight hours per day.
The National Skill Development Corporation India (NSDC) is a highly commendable, PublicPrivate-Partnership in India. It aims to promote skill development by catalyzing creation of large,
quality-for-profit vocational institutions for funding the establishment of scalable, for-profit
vocational training initiatives. Its mandate is also to enable support systems such as quality
assurance, information systems and train-the-trainer academies either directly or through
partnerships.
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Brainware is now the Authorized Training Partner of NSDC STAR scheme

Business Standard
The objective of this scheme is to encourage skill development among the youth by providing
monetary rewards for successful completion of approved training programmes. Specifically, the
scheme aims to:
Encourage standardization in the certification process and initiate a process of creating a
registry of skills
Increase productivity of the existing workforce and align the training and certification to
the needs of the country
Provide monetary awards for Skill Certification to boost employability and productivity
of youth by incentivizing them for skill training
Reward candidates undergoing skill training by authorized institutions at an average
monetary reward of 10,000 (Rupees Ten Thousand) per candidate
Benefit 10 lakh youth at an approximate total cost of 1,000 Crores.
CHAPTER -4
Page | 17

RESEARCH METHODOLOGY
4.1RESEARCH PROCESS
Corporate training, which had always been a constant focus area for all insightful companies, has
now become a powerful tool to improve business performance. The role of Corporate Training in
companies today is integral in ensuring that your workforce is tuned into your organization's
goals. On one hand the knowledge economy, is booming training budgets are estimated to be low
and restricted to certain learning companies. Traditionally, Indian companies spend anywhere
between 0.5 and 2 per cent of their turnover on training their employees. The software and BPO
segment, which are essentially people-oriented businesses, spend about 3-5 per cent of their
revenues on upgrading employee skills. The other sectors that are keen on spending for training
programs for their employees are retail, automobile, sales, service, financial services and
banking, telecom and manufacturing. In todays India, the market with an increase in recruitment
makes a big base of the training companies to offer their services for shaping these new recruits
into business individuals. The training industry is still in its nascent stage with immense business
and recruitment possibilities for the market to tap.
4.2 OBJECTIVES OF RESEARCH
Study and analyze valuable insights into a person job fit and how they are likely interact
with co-workers, managers and other beneficiaries.

Assisting administrators to understand the personality of employees and the senior level
executives in the training industry.

Focus on the positive and negative impact on the training industry. The administrator can
initiate necessary measure towards the betterment of the organization
4.3 TARGET AUDIENCE:

i.
Senior HR Manager and his subordinates.

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ii.
Junior employees and workers.
4.4 SAMPLE SIZE:i.

ii.
Senior Management Officials 5for NIIT and 4 for Brainware.

Junior Management Official 18for NIIT and 18 for Brainware.
4.5 METHODOLOGY
To fulfill the objectives of our study, we have taken personal interviews with the managers of
NIIT and BRAINWARE. Data has been collected through personal interview by direct contact
method. The method which was adopted to collect the information is Personal Interview
method. Personal interview and discussion was made with manager and employees in the both
organizations for this purpose. We had made a survey consisting with various personality
questions to determining the effectiveness of personality in junior employees.
CHAPTER -5
DATA REPRESENTATION AND ANALYSIS
5.1 Quantitative Data Representation and Analysis of Employees:Page | 19

Question 1: What is your designation?

a)
b)
c)
d)
e)
Clerk
Technician
Managerial
Accountant
Other
Faculty
Business Executive
Project Executive
Placement Executive
Student Relation Officer
A
0
NIIT EMPLOYEES
B
C
D
4
2
5
Table 1
E
7
BRAINWARE EMPLOYEES
A
B
C
D
E
0
1
2
2
13
Table 2
Page | 20

EMPLOYEES DESIGNATION
14
12
10
8
NO OF EMPLOYES
6
4
2
0
Clerk
Technician Managerial Accountant
Others
Chart 1
OTHERS
O
f
ce
r
St
ud
en
tR
el
at
io
n
Pr
oj
ec
tE
xe
cu
tiv
e
Fa
cu
lty
NO OF EMPLOYEES
8
7
6
5
4
3
2
1
0
Chart 2
Page | 21

INTERPRETATION: We surveyed 18 employees each of both NIIT & Brainware, and we

found that there were maximum employees with the designation of faculty. As per Chart 2, there
are 5 NIIT faculties and 8 Brainware faculties, both the companies being a part of training
industry, so we got the maximum faculty while doing this survey.
Question 2: How
working here?
a)
b)
c)
d)
e)
Less Than 6
6 months to 1 year
1 to 3 years
3 to 5 years
More than 5 years
NIIT EMPLOYEES
A
3
1
4
6
4
BRAINWARE EMPLOYEES
A
long have you been

months
Table 3
Table 4
Page | 22

Question 2
8
7
6
5
NO. OF EMPLOYEES
4
3
2
1
0
Less than 6 Months
1 to 3 years
More than 5 years
Chart 3
INTERPRETATION: We surveyed 18 employees each of both NIIT & Brainware, and

found that there were maximum employees who worked less than 6 months in each organization.
As per Chart 3. There are 5 NIIT employees and 8 Brainware employees, and 2 employees who
work more than 5 years, 2 employees of Brainware and 1 of NIIT, so we can conclude that there
exists a very healthy relationship among the employees and the organization.
Page | 23

Question 3: Do
doing NIIT the
a)YES
Yes
b) No
15
NO
BRAINWARE
YES
15
NO
you feel that you had the skills for

particular job before joining?
Table 5
Table 6
QUESTION 3
16
14
12
10
NO OF EMPLOYEES
8
6
4
2
0
NIIT
BRAINWARE
Chart 4
Page | 24

Question 4: Did the organization use psychometric test?

a) Yes
b) No
NIIT
YES
NO
13
Table 6
BRAINWARE
Page | 25

YES
NO
12
Table 7
QUESTION 4
14
12
10
8
NO OF EMPLOYEES
6
4
2
0
NIIT
BRAINWARE
Chart 5
INTERPRETATION: As per our survey we find that both the organizations are not doing
the psychometric test, we also found that they a test is done but it is a psychometric test or not
they have no idea about it. They found aptitude test as psychometric test.
Question 5: which of the following describes the department you work in?
a)
b)
c)
d)
e)
customer service
Finance/Accounting
MIS
Sales/Marketing
Human Resource
Page | 26

f) Not Applicable
NIIT
A
Table 8
BRAINWARE
A
Table 9
Question 5
8
7
6
5
NO OF EMPLOYEES 4
3
2
1
0
NIIT
BRAINWARE
Page | 27

Chart 6
INTERPRETATION: The above data shows that there is mixture of the entire department
in NIIT whereas in Brainware they are more into training part, and not focusing more on the
other departments. The ratio of NIIT is far better than that of Brainware. This also proves that
NIIT is more organized than Brainware.
Question 6: Overall, how satisfied with your position?

a) Very dissatisfied
b) Dissatisfied
c) Neutral
d) Satisfied
Page | 28

e) Very Satisfied
NIIT
A
10
14
Table 10
BRAINWARE
A
12
Table 11
Page | 29

Question 6
14
12
10
8
6
No. of EMPLOYEES
4
2
Sa
tis
fe
d
Ve
ry
Sa
tis
fe
d
eu
tr
al
N
fe
d
D
is
sa
tis
Ve
ry
D
is
s
at
is
fe
d
Chart 7
INTERPRETATION: The above data shows that the employees of both the companies are
satisfied with their job position. This shows that they are working in a job-fit environment.
Question7: Do you feel employees are recognized as Individuals?

a)
b)
c)
d)
Strongly Disagree
Disagree
Neutral
Agree
Page | 30

e) Strongly Agree
NIIT
A
10
Table 12
BRAINWARE
A
13
Table 13
Page | 31

QUESTION 7
14
12
10
8
NO OF EMPLOYEES
6
4
2
0
NIIT
BRAINWARE
Chart 8
INTERPRETATION: The above data shows that the employees are happy about the
working environment of both the companies. It also shows that they are working is an
organization-fit environment. They are happy to work in the current scenario.
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Question 8: In thinking about the variety of tasks your position requires,

would you say that there are?
a) Too many
b) Enough
c) Not enough
NIIT
A
Table 14
BRAINWARE
A
Table 15
Page | 33

QUESTION 8
9
8
7
6
NO. OF EMPLOYEES
5
4
3
2
1
0
Chart 9
INTERPRETATION: The above data shows that the employees are giving mixed response.
We also found in the survey that this question is not valid for them. Maximum thinks that they
are been provided with lot of work where as some of they think that it is ok to have some work
load.
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Question 9: Do you take part in companys flex time programmed?

a) Yes
b) No
NIIT
YES
16
NO
1
Table 16
BRAINWARE
YES
13
NO
2
Table 17
Page | 35

QUESTION 9
18
16
14
12
10
NO OF EMPLOYEES
8
6
4
2
0
NIIT
BRAINWARE
Chart 10
INTERPRETATION: The above data shows that the employees do devote their time for
other activity of their respective companies. This show and also proves that they work in
organization -job fit environment.
Question 10: Would you advise your friend to apply for job in the
organization?
Page | 36

A) Yes
B) No
YES
NO
NIIT
18
BRAINWARE
18
Table 18
Question 10
20
15
NO. OF EMPLOYEES
10
5
0
NIIT
BRAINWARE
Chart 11
INTERPRETATION: We surveyed 18 employees each of both NIIT & Brainware, and

found that every employee was happy with their present organization and they even wanted to
refer their friends.
5.2 Quantitative Data Representation and Analysis of Managers:Question 1: Do you conduct personality test while recruiting employees?
Page | 37

NIIT
6
5
4
No. OF MANAGERS 3
2
1
0
YES
NO
Chart 12
BRAINWARE
5
4
3
No OF MANAGERS 2
1
0
YES
NO
Chart 13
NIIT:-They normally use their own methods and techniques.

BRAINWARE:-They use their own internal assessment methods.
INTERPRETATION: - We had an interview with 9 managers of the two companies and

we found that all of them agreed that they have their own methods for the personality test
while recruiting employees in their organizations. Some of them told us that they usually use
the basic method of personality techniques. So particular in this question we cannot find any
distinction between these two institutes of the training industry.
Question 2: Do you use personality test for the development of the employees?
Page | 38

NIIT
5
4
3
No. OF MANAGERS 2
1
0
YES
NO
Chart 14
BRAINWARE
4
3
No OF MANAGERS 2
1
0
YES
NO
Chart 15
NIIT: - All of them use personality test for the development of employees.
BRAINWARE: - one manager of this institute told us that one time personality test does not
impact in development of the employees.
INTERPRETATION: - Most of the senior managers find it fruitful to conduct personality test
for development of the employees but one of them from Brainware told us that one time personality
test does not impact in overall growth of an employee and he told us that ,they uses quarterly
grooming programme to excel their employees ability and job performance. This means that both the
organizations have effective HR policies that help their employees to maintain a healthy task
performance.
Page | 39

Question 3: How many times do you conduct a personality test for the employees?
NIIT
M
on
th
ly
Q
ua
rt
ar
ly
H
al
fYe
ar
ly
Ye
ar
ly
3.5
3
2.5
2
1.5
1
No. OF MANAGERS 0.5
0
Chart 16
Brainware
M
on
th
ly
Ye
ar
ly
H
al
f-
Q
ua
rt
ar
ly
Ye
ar
ly
5
4
3
2
No. of MANAGERS 1
0
Chart 17
INTERPRETATION: - From the above analysis table we came to know that NIIT mostly prefer
to conduct quarterly personality test whereas Brainware follows different methods. Brainware
conducts three different tools like quarterly, 2 times in a year and every month personality test for
their different level employees.
Page | 40

Question 4: According to you what key areas should be identified in an

employees personality by a good personality test?
NIIT
AG
E
G
BO
DY
LA
N
G
U
H
AN
D
LI
N
SK
IL
LS
CU
ST
O
M
ER
AT
TI
TU
No.OF MANAGERS
D
E
6
5
4
3
2
1
0
Chart 18
BRAINWARE
AG
E
G
U
LA
N
BO
DY
H
AN
D
LI
N
SK
IL
LS
CU
ST
O
M
ER
AT
TI
TU
No. OF MANAGERS
D
E
5
4
3
2
1
0
Chart 19
INTERPRETATION: - From the above data we came to know that both NIIT and
Brainware believes attitude is the foremost key factor to be identified in an employee by a good
personality test. Even other key areas like skills, customer handling, etc. The ratio of both the
organizations in respect to outcome of personality test is similar. Body language is found to be
the least preferred alternative.
Page | 41

Question 5: How do you use the results of the personality test?
NIIT
6
5
4
NO. OF MANAGERS
3
2
1
0
COMMUNICATION SKILLS
PERSONALITY
Chart 20
BRAINWARE
5
4
3
No. OF MANAGERS
2
1
0
COMMUNICATION SKILLS
PERSONALITY
Chart 21
INTERPRETATION: - We found that NIIT uses the result to rectify their employees
communication skills as well as patience ability and comparatively less in personality and provide
them the desire result. Whereas Brainware emphasize more in patience ability and less in personality
as well as communication skills.
Page | 42

Question 6: Does the personality test help you to identify job fit and
organization-fit of your company?
NIIT
6
5
4
NO. OF MANAGERS 3
2
1
0
YES
NO
Chart 22
BRAINWARE
5
4
3
No.OF MANAGERS 2
1
0
YES
NO
Chart 23
INTERPRETATION: - From the survey, we found that both the institutes NIIT and Brainware
agreed that the personality test is fruitful to identify job-fit and organization-fit in their institutes.
Page | 43

Question 7: Would you like to mention anything else about your personality to
provide us an overview?
NIIT
O
W
LE
D
G
E
KN
D
E
AT
TI
TU
D
LI
N
H
AN
RE
PR
ES
U
CO
M
M
U
IC
AT
IO
N
SK
IL
LS
No. OF MANAGERS
6
5
4
3
2
1
0
Chart 24
Page | 44

BRAINWARE
4.5
4
3.5
3
2.5
2
No. OF MANAGERS
1.5
1
0.5
O
W
LE
D
G
E
KN
D
E
AT
TI
TU
H
AN
D
LI
N
RE
PR
ES
U
CO
M
M
U
IC
AT
IO
N
SK
IL
LS
Chart 25
INTERPRETATION: - When we asked them to know anything else about their personality, we
found that NIIT employees are became more confident about their communication skills, their
pressure handling ability and attitude also. From Brainware we came to know that they are also more
confident in their communication skills as well as pressure handling ability and attitude.
Page | 45

5.3 Qualitative Analysis of Employees and Managers of NIIT and Brainware:-
Good teaching experience and

qualifications
Cooperative & Collaborative
Good task oriented skills
Excellent communication skills
Good at working alone
Have clear idea
WEAKNESSES
Poor typing / computer skills
Can be difficult to manage
Poor detailed planning skills
Poor paperwork/ personal
organisation
Over thinking
STRENGTHS
SWOT
ANALYS
IS
OPPORTUNITIES
No specific training qualifications

Little experience of training adults
Too many trainers going for the job?
No management experience
Over Analyzing
To get career start in the right place

New Challenges
Experience in a different environment
New career direction
Wide career prospects
THREATS
Figure 3
Page | 46

CHAPTER -6
FINDINGS & INFERENCES
Both the organizations that are NIIT and Brainware try very hard to train their employees
by providing them training on different skills, so that they can deliver up to the expected
level.
They also use different types of test to judge their employees. Feedback is a major part of
training industry. They conduct regular feedback from their beneficiaries to see what
going on in both the organizations. They use this feedback for evaluation and appraisal of
their employees.
Form the employees point of view they are happy to work in the respective companies.
They also feel that both the organization do not provide them with too much of work
pressure. This also makes them actively participate in the other activities of their
respective organizations.
Our finding from the employees part is that they are happy to recommend this company
to their friends, which a very good thing as per the personality of both the companies.
We came to know that NIIT mostly prefer to conduct quarterly personality test whereas
Brainware follows different methods. Brainware conducts this the half yearly or yearly.
The ratio of both the organizations in respect to outcome of personality test is similar.
Body language is found to be the least preferred alternative.
Both the organizations have effective HR policies that help their employees to maintain a
healthy task performance.
NIIT uses the result to rectify their employees communication skills as well as patience
ability and comparatively less in personality and provide them the desire result. Whereas
Brainware emphasize more in patience ability and less in personality as well as
communication skills.
CHAPTER -7
Page | 47

RECOMMANDATIONS
Both NIIT & Brainware should conduct personality tests of their employees more often.
The organizations should take heed of the conflict management within the organization.
They should conduct some standardized personality test like MBTI or FIRO-B for the
employees in order to have a standardized result.

Both NIIT & Brainware are found to be easy going with the employees, this is good for
the industrial harmony but may lead to reluctance. Therefore a bit more pressure and
strictness will be healthy for both organizations.

Brainware should train the employees harder in order to prepare them for the competitive
market in the ever growing training industry.

Brainware must enforce more competitive organization culture within its realm.
Both NIIT & Brainware have a narrow span of control, which needs to be taken care of.
Decentralization of decision making process must be considered by both the
organizations in order to have a low power distance.
CHAPTER -8
LIMITATIONS OF THE PROJECT
Page | 48

Due to time and other resource constraints, this project is limited to two prominent Training
and Development Company that is present in Kolkata.
The sample size used is relatively small.
As the study was for a limited period of 2 months and due to lack of time we could not be
well focused on some key areas.
The surveys were limited to Kolkata.
We were not allowed to have one to one interview with some of the senior employees and
managers
Due to the above mentioned limitations this assignment doesnt provide 100% facts and
figures
No information relating to conflict management within the organizations was available.
CHAPTER -9
CONCLUSION
From the whole project we have seen that in training industry the organization structure and
functioning of each institute is little bit similar to other institutes. Good personality test policies
Page | 49

would be the policies, which not only consider all personality test with proper care, but also
considers all the other factors like culture of institutes, type of employees it receives, the nature
of the business and also the place from where it operates and the institutes, considering all the
above factors to achieve the organization goals while framing its Human Resource functions is
said to have been following good policies. The employee should feel that management cares for
him. This will definitely motivate him to work in the interest of organization. There work
environment should be quite friendly so that the employees can discuss their problem openly.
WEBLIOGRAPHY
References for NIIT: http://www.niit.com/india/training
http://www.niit.com/india/training/about-niit/Pages/overview.aspx
Page | 50

http://www.niit.com/india/training/personals/workingprofessionals/information-technology
http://nscsindia.org/ExploreSectorSkillCouncilDetail.aspx?SSC=MTY
http://www.niityuvajyoti.com/Skill-Requirements-From-Industry.aspx
References for Brainware: http://www.brainware-india.com/site/skill.html
http://www.brainware-india.com/site/education.html
http://www.edumilestones.com/inscourse-institute-Brainware-162
https://en.wikipedia.org/wiki/Brainware_Group_of_Institutions
ANNEXURE
QUESTIONNAIRE FOR MANAGERS
We, the students of Globsyn Business School are doing a survey on training industry about
employer personality, therefore we earnestly request you to spare some of your valuable time so
that we can fill up the questionnaire.
Page | 51

NAME:
DESIGNATION:
1) Do you conduct personality test while recruiting employees?

a) Yes
b) No
If not, then why?
If yes then what are the methods?
2) Do you use personality test for the development of the employees?

a) Yes
b) No
If not, then why?
3) . How many times do you conduct a personality test for the employees?
4) According to you what key areas should be identified in an employees personality by a

good personality test?
Page | 52

5) . How do you use the results of the personality tests?
6) Does the personality test help you to identify job-fit and organization-fit of your
prospective/existing employees?
7) Would you like to mention anything else about your personality to provide
us an overview?
QUESTIONNAIRE FOR EMPLOYEES

We, the students of Globsyn Business School are doing a survey on training industry about
employee personality, therefore we earnestly request you to spare some of your valuable time
and fill up the questionnaire.
1) What is your designation?

a) Clerk
b) Technician
c) Managerial
Page | 53

d) Accountant
e) Other, please specify:2) How long have you been working here?
a) Less than 6 months
b) 6months to 1 year
c) 1 to 3 years
d) 3 to 5 years
e) More than 5 years (please specify)
3) Do you feel that you had the skills for doing the particular job before joining?
a) Yes
b) No
If no then did the organization take any initiative to manage the situation in the form of?
i) Learning
ii) Training
iii) Both of the above
4) Did the organization use Psychometric test?

a) Yes
b) No
If yes then did they use any standard Psychometric test?
5) Which of the following describes the department you work in?

a) Customer service
b) Finance/ Accounting
c) MIS
d) Sales/ Marketing
Page | 54

e) Human Resource
6) Overall, how satisfied with your position?
a) Very dissatisfied
b) Dissatisfied
c) Neutral
d) Satisfied
e) Very satisfied
If dissatisfied /Very dissatisfied, then please mention why?
Page | 55

7) Do you feel employees are recognized as individuals?

a) Strongly disagree
b) Disagree
c) Neutral
d) Agree
e) Strongly agree
8) In thinking about the variety of tasks your position requires, would you say that
a) Too many
b) Enough
c) Not enough
there are?
9) Do you take part in companys flex time programme?

a) Yes
b) No
If not, then why?
10) Would you advise your friend to apply for job in the organization?
a) Yes
b) No
If not, then why?
Page | 56

Chapter - 1 1.1 Indian Training & Development Industry

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Determining the Effectiveness of Personality Analysis in the

Indian Training Industry

1.1.1 MARKET SIZE

Determining the Effectiveness of Personality Analysis in the

Tata Institute of Social Sciences (TISS) launched the School of Vocational

association with relevant training partners in 25 different cities across India.

pass the B.Ed. examination and enter teaching service.

products to global buyers.

Determining the Effectiveness of Personality Analysis in the

philosophy of CBSE and strict guidelines of Right to Education Act.

1.1.3 GOVERNMENT INITIATIVE

Determining the Effectiveness of Personality Analysis in the

framework at the centre and the state.

introducing yoga as a training module in teacher education programmes .

Determining the Effectiveness of Personality Analysis in the

Determining the Effectiveness of Personality Analysis in the

2.2 BUSINESS OVERVIEW

Administration, Learning Delivery, Strategic Sourcing, Learning Technology and Advisory

Determining the Effectiveness of Personality Analysis in the

Determining the Effectiveness of Personality Analysis in the

and corporate learning practices in that country.

Determining the Effectiveness of Personality Analysis in the

3.2 Business Overview

Determining the Effectiveness of Personality Analysis in the

Determining the Effectiveness of Personality Analysis in the

Determining the Effectiveness of Personality Analysis in the

NIIT is organized along the following three lines of business:

Determining the Effectiveness of Personality Analysis in the

School Learning Group - It provides technology based learning to government and

2.2 ORGANIZATIONAL STRUCTURE OF BRAINWARE

Determining the Effectiveness of Personality Analysis in the

The organization structure of Brainware has 6 d e p a r t m e n t s ( H R , F i n a n c e , M a r k e t i n g ,

Determining the Effectiveness of Personality Analysis in the

NIIT to skill 10 million youth over five years Business Standard

Determining the Effectiveness of Personality Analysis in the

NIIT to train over 5,000 Airports Authority of India employees Business

Determining the Effectiveness of Personality Analysis in the

Brainware is now the Authorized Training Partner of NSDC STAR scheme

Determining the Effectiveness of Personality Analysis in the

4.2 OBJECTIVES OF RESEARCH

with co-workers, managers and other beneficiaries.

executives in the training industry.

4.3 TARGET AUDIENCE:

Senior HR Manager and his subordinates.

Determining the Effectiveness of Personality Analysis in the

Junior employees and workers.

4.4 SAMPLE SIZE:i.

Senior Management Officials 5for NIIT and 4 for Brainware.

Determining the Effectiveness of Personality Analysis in the

Question 1: What is your designation?

Determining the Effectiveness of Personality Analysis in the

Technician Managerial Accountant

Determining the Effectiveness of Personality Analysis in the

INTERPRETATION: We surveyed 18 employees each of both NIIT & Brainware, and we

long have you been

Determining the Effectiveness of Personality Analysis in the

More than 5 years

INTERPRETATION: We surveyed 18 employees each of both NIIT & Brainware, and

Determining the Effectiveness of Personality Analysis in the

you feel that you had the skills for

Determining the Effectiveness of Personality Analysis in the

Question 4: Did the organization use psychometric test?