MATONDO KWA-NZAMBI

38 TINDALE ROAD, BRAMPTON, ON L6V2G9 PH: (905)4529704 kandol@sympatico.ca

OBJECTIVE

To work as Customer Service Representative

HIGHLIGHTS OF QUALIFICATIONS
• Excellent written & oral communication skills and interpersonal
skills

• Strategic thinking/Exceptional organization and problem

solving skills

• Quick learner, self motivated, flexible and reliable

• Adaptable to changing environments and able to meet

deadlines

• Excellent time management/prioritization

EDUCATION
Education

Bell TV Business Development Program

• Successfully Completed Paul McCabe & Associates Sales
Performance Training
• Obtained a Certificate for sells Development skills, Upon
Completion

Centennial College Sept 1996-December 1999

Studies in Electronics Engineering Technology

1997 S & P Data

Toronto, Ontario
Sales Representative (Certificate)
• Introduction to Computer data base entry
• Introduction to Amos, Excel, Power point & Access

Western Technical Commercial School

Toronto, Ontario
 Computer Science (Certificate)
Problem Solving/System Analysis and Design

Sept 1986-June 1989

University of Lisbon
Received Diploma in Religion and Philosophy

38 TINDALE ROAD, BRAMPTON, ON L6V2G9 PH: (905)4529704

KANDOL@SYMPATICO.CA

WORK EXPERIENCE
Technical Support Representative (June 1999-Present time)

♦ Follow up with highly escalated

matters in regards to technical
issues
♦ Investigate billing adjustments to
accounts for equipment returned
♦ Assist TSRs with technical
matters out of reach
♦ Complete tracking/issuing of PO's
for technicians
♦ Handle all technical related
correspondence matters
♦ Coach/assist reps with improving handling
of inbound calls
♦ Receive and respond to CSR
inquiries
♦ Assist CSRs with customer
technical issues
♦ Act as a Technical Supervisor to
handle customer
disputes/escalations
♦ Provide thorough information on
the technical aspects of receivers
♦ Process/track RMA requests
through NESA site
♦ Interact daily with Home Services Dept to
schedule service calls

Customer Service Representative, ON (Sept 1998-June 1999)

♦ Receive and respond to customer

 inquiries
♦ Processing payments and/or
programming changes for
subscribers
♦ Assisting customers with billing
inquiries
♦ Take action on customer
disputes/disagreements

 Correspondence and MRVP (Outbound) Team Member, “Fraud

Squad”
 Technical Support (L2)
 Satellite System Customer Service (activations, Billing Inquiries
etc.)

SKILLS & KNOWLEDGE_____________________________________________________________

Microsoft Word and Excel, WordPerfect, Access, Power Point

MS-DOS, Windows 95/98/2000, AutoCAD 13/14

Language “C” Programming, Very familiar with the Internet

Strong CSG & ACSR knowledge and experience.

Strong working knowledge of Bell ExpressVu products & services.

LANGUAGES
English, French, Portuguese, and Spanish,