Curriculum Vitae ASTALUS MIHAIL

Age 30
City of residence: Bucharest
Phone:0730603899
Email: mihail.astalus@gmail.com
EXPERIENCE
CUSTOMER SUPPORT REPRESENTATIVE with FRENCH AND
ENGLISH
July 2014 currently
Company: Electronic Arts/Teleperformance City: Bucharest
Responsibilities: Technical support for computers and consoles in games

industry, with clients from France, Belgium, Switzerland, Canada, USA

and UK.
Skills: Dedicated programs for customer support industry,
troubleshooting prepared by: EA, Sony and Microsoft, customer relation
management.
RECRUITER
Sep 2013 Dec2013
Company: Human Projekt City: Dresden
Responsibilities: Contacting suitable candidates and managing interviews

in Romanian and English language, translating CV's from Romanian to

English, reporting to supervisor the results of evaluations, using of MS
Ofiice.
CUSTOMER Support 911 emergency calls
May 2011- Jul 2013
Company: Iristel City: Bucharest
Responsibilities: Managing all incoming contacts in English and French

language from victims and redirect them to 911 service.

ENTERTAINER AND INCOMING AGENT
Mar 2008 Dec 2010

Company: Tsokos Hotels/Dome Hotel City: Larnaca/Agya Napa

Responsibilities: Arranging sport programs with hotel guests,

communicate with them in English,French and German language,

preparing incoming activities with a travel agent from Thomas Cook,

assisting reception for checkin, complete hosting for the gym guests
EDUCATION
Highschool

Institution: Grup Scolar Industrial Profile: Mechanical; City: Rimnicu

Sarat

Courses, certificates Technician in mechanical industry

Foreign Languages English: advanced French: advanced
Additional:
MS Office;
Windows;
Internet;
Dealing with customers;
Self education;
Network and troubleshooting support
Gaps not covered by education or employment:
May 2005 Feb 2008 During first 2 years I was trying to join military
academy
In 2007 until 2008 I looked for a job in military field.