In Company Pre-intermediate Resource materials

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3b Telephone trouble

Jeremy Taylor & Jon Wright

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1

You are the manager of a rapidly growing company. When you returned to the office after a recent
conference, eight messages had been left for you. Which should you return first? Put the calls in order
of importance.

t
u
o
e
r
e
w
u
o
y
While
meet you
ion - said it was nice to

Distribut
Larry Jaudal of CML
pricing and commission.
t
ou
ab
ns
tio
es
qu
me
so
at the conference. Has
.
Please contact him asap
entation
able to do Fridays pres
be
nt
wo
d
an
ill
s
he
call MCP
2 Bill called
MCP Ltd. Wants you to
to
s
gie
te
ra
st
t
ne
er
Int
about our
new dates.
to explain and arrange
e
Janes retirement - th
r
fo
y
rt
pa
f
af
st
e
th
sy Turner
3 Problem with
for that night. Call Jo
ed
ok
bo
is
ed
nt
wa
we
restaurant
re-arrange.
(manager of Cocos) to
lem with the
d Print - theres a prob
an
n
sig
De
T
AL
of
ge
ase call to
4 Pat Partrid
many and too small. Ple
o
To
.
re
hu
oc
br
w
ne
r
visuals for ou
u want to keep in.
discuss which pictures yo
g for a
r recent work. Is askin
ou
th
wi
y
pp
ha
t
no
I
5 Jan Hoover CF
.
other company in future
discount or might use an
e with
Ltd - will be 2 days lat
rk
Wo
of
rld
Wo
om
fr
6 Pete Landsdown
problems.
our order. Has delivery
us
ted in co-operating with
es
er
int
is
ich
un
M
in
T
?
7 Margot Buno of IS
es in England next week
sh
en
wh
it
vis
e
sh
n
Ca
on a new venture.

Your mother called.

Roleplay your three most important phone calls from exercise 1 with your partner. Use the following
expressions.
Could I speak to , please?
Im returning your call.
Im phoning to/about
I apologise for the inconvenience.
We need to as soon as possible.
Im looking forward to doing business with you.

How can I help?

I got your message.
Im very sorry
Im interested in
I understand theres a problem with
One possible solution is to

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150

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In Company Pre-intermediate Teachers Book Macmillan Publishers Limited 2003