Making Project Management Indispensable for Business Results.

Project Management Institute

Global Operations Center
Four Campus Boulevard, Newtown Square, PA 19073-3299 USA
Tel: +1-610-356-4600, Fax: +1-610-356-4647
E-mail: customercare@pmi.org, Internet: www.pmi.org

Examination Scheduling Instructions for the Project Management Professional (PMP)

Important Information About Your Name Please Read:
In order to be admitted into the testing center, candidates must bring Government Issued Identification that shows both a
photograph and a signature. If a candidates Government Issued Identification does not have a photograph or a signature, an
additional Secondary Identification with a photograph and/or signature (which ever is missing from the Government Issued
Identification), must be brought to the testing center.
Further, a candidates identification must exactly match their name as it appears on the scheduling notification. If the name
on candidates identification and your scheduling notification do not exactly match, candidates will not be permitted
to test, and will have to pay the re-examination fee in order to reschedule. Contact customercare@pmi.org with any
questions regarding this matter. Candidates from Europe, the Middle East and Africa, e-mail emea-servicecentre@pmi.org;
candidates from the Asia-Pacific region, e-mail asiapacific-sc@pmi.org.
PMI will not make any exceptions to this policy.
Candidates who are disallowed to test because of a name issue will have to complete a re-examination form and pay the
appropriate re-examination fee.
The following are acceptable forms of Government Issued Identification:
Valid driver's license
Valid passport
Valid military ID
Valid national identity card
The following are acceptable forms of Secondary Identification:
Valid employee ID
Valid credit card with signature
Valid bank (ATM) card
Please note that Library cards and Social Security cards are not acceptable forms of identification.
You must retain the unique PMI identification code (located in your scheduling notification). This code will be
required to register for the examination. Due to high-test volume, it is recommended that you call for an appointment at least
six weeks before the intended date of testing.
How to Schedule an Examination Appointment: You must wait 72 hours after receipt of this letter before attempting to
schedule your examination if you are outside of North America; you must wait 48 hours if you are in North America.
You can schedule an appointment fast and easy online by visiting http://www.prometric.com/ and following the steps as
outlined in the screen shot below (select your country for step 3.) Please be certain to print your confirmation* information
after you have scheduled your appointment on-line.

Candidates outside North America wishing to schedule via telephone, please refer to the chart below for the applicable
telephone number. Please be advised that when scheduling via telephone you must go to
https://www.prometric.com/ptc/PTCConfirmation.jsp and follow the instructions provided to print your confirmation*
information.
Candidates inside North America can use the Prometric Telephone System, an Interactive Voice Response System that
enables you to use a touch-tone phone to reschedule, cancel, or confirm existing examination appointments. Center
information (phone number, address, and directions) can also be obtained. This service is available Monday through Friday 8
a.m. to 8 p.m. (US Eastern Time). Please dial the following number 1-800-268-2802 and follow the prompts. Hearing
impaired may schedule by calling 1-800-529-3590. Please be advised that when scheduling using The Prometric Telephone
System you must go to https://www.prometric.com/ptc/PTCConfirmation.jsp and follow the instructions provided to print
your confirmation* information.

*Please maintain a copy of this confirmation in your files in the unlikely event that there is a discrepancy between you
and Prometric. PMI will not be able to advocate for you if this confirmation is not provided.

Region

Phone Number

Hours of Operation

Latin America: Argentina,

Bolivia, Brazil, Chile, Colombia,
Dominican Republic, Guatemala,
Mexico, Panama, Peru, Venezuela;
Caribbean

1-443-923-8160

Monday to Friday 9:00am to 5:30pm

Europe: Armenia, Belgium,

Bulgaria, Croatia, Finland, France,
Georgia, Germany, Greece,
Hungary, Ireland, Italy,
Kazakhstan, Lithuania,
Netherlands, Norway, Poland,
Portugal, Romania, Russia, Spain,
Sweden, Switzerland, Turkey,
Ukraine, United Kingdom,
Uzbekistan
Middle East: Egypt, Israel, Jordan,
Kuwait City, Lebanon, Saudi
Arabia, Syria, United Arab
Emirates; North Africa
Africa: Botswana, Ghana, Kenya,
Mauritius, Nigeria, South Africa,
Tanzania, Uganda, Zimbabwe
Japan
India

31-320-239-540

Monday to Friday 9:00am to 6:00pm

31-320-239-530

Monday to Friday 9:00am to 6:00pm

31-320-239-593

Monday to Friday 9:00am to 6:00pm

03-5541-4800
91-11-2651-1649
or 91-11-26531442
603-7628-3333

Monday to Friday 9:00am to 6:00pm

Monday to Friday 9:00am to 5:30pm

82-2-3211-1233
612-9640-5899

Monday to Friday 9:00am to 6:00pm

Monday to Friday 9:00am to 6:00pm

South East Asia: Bangladesh,

Hong Kong, Indonesia, Malaysia,
Nepal, Pakistan, Philippines,
Singapore, Taiwan, Thailand
Korea
Australia, New Zealand

Monday to Friday 7:00am to 8:00pm

Candidates wishing to test in New Zealand should e-mail specialexams@pmi.org to schedule an examination, candidates
wishing to test in France (other than Toulouse and Paris) should e-mail emea-servicecentre@pmi.org to schedule an
examination.
When calling Prometrics Customer Care Center, the Customer Service Representative (CSR) will ask for:
1.

The testing program: Project Management Institute;

2.

The name of examination;

3.

Your PMI identification code (the number ending with E located on page one of this letter)

How to Cancel or Reschedule an Appointment: In order not to be penalized, you must cancel or reschedule your test no
later than noon (12:00 p.m. local time) three business days prior to the scheduled examination appointment by calling
Prometric (the same number you will dial to schedule your examination). You may also cancel or reschedule online by
visiting http://www.prometric.com/. Do not call the local Prometric center or PMI to cancel your examination. Candidates
who fail to appear for a scheduled appointment or fail to cancel an examination within the aforementioned timeframe will
forfeit the credentialing fees paid and will have to pay the re-examination fee in order to reschedule.
Please be advised, Prometrics system will allow late cancellations. These are cancellations that occur after noon (12:00 p.m.
local time) within three business days of the exam day. However, late cancellations cause immediate forfeiture of the
scheduled examination appointment and all certification fees paid for the exam.
3

Testing aids: It is prohibited to bring anything into the testing area. Calculators and scrap paper will be provided to you.
Dictionaries of any kind are not allowed.
Check-in procedure: On the day of the examination, please arrive one half hour prior to your scheduled appointment. You
must sign in, present the required identification, and provide your unique PMI identification code. You may also be asked to
provide the confirmation number received when scheduling the appointment.
Candidates may not bring food, beverages, coats, sweaters, book bags, eyeglass cases, luggage, pagers, cellular telephones,
tape recorders, or any other personal items to the examination desks.
Examination format and content: The computer-based examination is presented in two parts:
1.

The briefing and 15-minute computer tutorial are not included in the 3-hour exam timing. You are asked to
confirm that the correct examination is on screen. You are then presented with a 15-minute on-line tutorial on taking a
computer-based examination.

2.

The examination content and REVIEW feature. Clock starts running for the 3-hour exam. You are given 200
randomly delivered multiple-choice questions. Please be advised that only 175 questions for the 2005 examination
launching on 24 September 2005 are scored and 25 questions are pretest questions, pretest questions are randomly
deployed as well. The multiple-choice items have four responses, one of which is correct. It is to your advantage to
answer each item; the system records an incorrect response for unanswered questions. The REVIEW feature allows you
to review and change answers for all items within the allotted time.

How Scores are Reported: After completing the examination, you will receive an on-screen report showing a passing or
failing result as well as a printed score report. If you passed the examination, you will be sent a PMP Credential
Package from PMI to formally confirm your examination status; please allow 6 weeks for delivery.
PMIs Certification Department wishes you a successful testing experience, best wishes in your endeavor. If you have any
questions, please e-mail PMI's Customer Care Department. Candidates from Europe, the Middle East and Africa, e-mail
emea-servicecentre@pmi.org; candidates from the Asia-Pacific region, e-mail asiapacific-sc@pmi.org.

Thank you.

Memorandum
To:

PMP Certification Candidate

From:

Project Management Institute

Re:

PMP Candidate Confidentiality Policy

Our office has received a number of telephone calls from examinees and from instructors conducting examination preparation
workshops for the PMP Credential Examination inquiring whether PMI has a policy on post-examination debriefing.
Examinee questions generally fall into three groups:
1)

I attended a pre-examination workshop, and the instructor called and asked me if there was
anything on the examination that was not covered in the class. Can I give the instructor this
information?

2)

I just took the examination and passed. Can I give the people in my study group who have not yet
taken the examination examples of the questions and answers?

3)

Im thinking about taking a workshop from Company X. They use PMPs who just passed the
examination to provide training for the examination. Is this permissible?

Instructor questions generally fall into two groups:

1)

What can I ask someone who took the examination about the test, and can I repeat this
information to my students?

2)

If I didnt ask, but an examinee offered to discuss with me some questions/answers seen on the
examination, can I use this information in my class?

When a candidate submits an application, he or she agrees to abide by the PMP Certificant and Candidate Agreement and
Release. This document addresses the answer to the post-examination debriefing question. The PMP Certificant and
Candidate Agreement and Release states, Furthermore, I agree not to discuss, debrief or disclose, in any manner, the
specific content of the certification examinations questions and answers to any individual. The questions shown above
are examples of potential violations to the PMP Certificant and Candidate Agreement and Release Policy located in the PMP
Credential Handbook.
If a PMP is found to have violated a test-related policy, his or her credential status could be affected. Should you have any
questions or concerns regarding test security and confidentiality, please do not hesitate to call the Certification Department at
PMIs Global Operations Center.

Termination of Examination Administration/Grounds for Dismissal

The test center administrator/supervisor or proctor is authorized to dismiss you from an examination administration and the
PMI Certification Program may cancel your scores, or take other appropriate action, where there is a reasonable basis for
concluding that the candidate has engaged in any of the following conduct:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Using or attempting to use someone else to take the test.

Failing to provide acceptable personal identification.
Having access to, or using, notes or any prohibited aid related to the test.
Creating a disturbance (disruptive behavior in any form will not be tolerated; the test administrator/supervisor
has sole discretion in determining whether specific conduct constitutes disruptive behavior).
Communicating, in any manner, with another person other than the test administrator/supervisor or proctor
about the test during the administration, including attempting to give or receive assistance.
Attempting to remove scrap paper from the testing room.
Exceeding time permitted for a scheduled break.
Eating or drinking in the testing room.
Leaving the testing room or test center vicinity without permission.
Removing or attempting to remove, examination related material, or portions of a test in any format from the
testing room.
Attempting to tamper with a computer.
Engaging in any dishonest or unethical conduct, such as cheating.
Failing to follow any other examination administration regulations set forth in PMI Certification Program
policies given by the test administrator/supervisor, or specified in any examination materials.

The PMI Certification Program reserves the right to take all action including, but not limited to, barring you from future
testing and/or canceling your scores for failure to comply with the test administrator/supervisors directions. If your scores
are canceled, you will be notified of such action and its basis, and your examination fees will not be refunded.
Although tests are administered under strict supervision and security measures, examination irregularities may sometimes
occur. You are required to contact us as soon as possible to report any observed behavior that may lead to an invalid score
for example, someone copying from another test taker, taking a test for someone else, having access to test questions before
the exam, or using notes or unauthorized aids. All information will be held in confidence.