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Starbucks Annual
Starbucks Annual
veterans and underserved youth; and, as always, a sense of community for our customers. Along the way, weve
learned whats possible, and found the courage required to stay the course.
One facet is becoming clear: Redefining our companys own role and responsibility goes hand in hand with what
it means to be a different kind of corporate citizen. In this years letter, I humbly frame the discussion of our
record-breaking fiscal year in the context of five qualities that, I believe, are required to build a great, enduring
company while living up to new responsibilities of corporate citizenship.
For full fiscal 2015, consolidated net revenues grew 17%, to a record $19.2 billion, over last fiscal year.
Non-GAAP operating income* was up 19%, to $3.7 billion, over FY14 non-GAAP operating income.
Our non-GAAP operating margin* of 19% expanded 50 basis points compared to FY14 non-GAAP results.
And non-GAAP EPS* of $1.58 was an impressive 19% increase more than the previous years non-GAAP EPS.
These record financial results provided the ability to reinvest in our business while returning a record $2.4 billion of
cash to our shareholders through dividends and share buybacks, up more than 50% from 2014 levels.
Globally, we drove 7% rise in comparable store sales and opened 1,677 net new stores in fiscal 2015. Specifically,
our Americas segment delivered 7% comp growth, and throughout the China-Asia Pacific region, our new class of
company-operated stores are generating record profit. China is already our largest market outside of the U.S., and
future investment in the region will secure our premium leadership position. In Japan, following the acquisition
of our company-operated stores, and as we celebrate our 20th anniversary there, we are positioned for growth
as never before. In Europe, the Middle East, and Africa (EMEA), our improvement efforts are yielding success, as
demonstrated by fiscal 2015s remarkable 14% margin.
We also saw impressive growth beyond our stores. Our Channel Development segment has more than 1 million
points of distribution worldwide, including grocery stores, restaurants, hotels, and airplanes. In the at-home
category, we are gaining market share, and in Q4, for the first time ever, Starbucks was the share leader in both
the premium Roast and Ground and K-Cup categories. Overall, as we applied ever-more thoughtfulness and
discipline, Channel Development grew operating income 17% in fiscal 2015.
Our exceptional performance would not be possible without the dedication and passion of our partners. They
deserve our gratitude, and so much more.
Doing the right thing for your people is the right thing for your business.
More than 300,000 partners (employees) in 70 countries wear the green apron. Their collective commitment to
delivering the highest levels of service, coffee knowledge, and sense of community is core to differentiating the
Starbucks brand. In fiscal 2015, we continued to create a world-class partner experience by giving our people
more ways to plan and save for their futures, grow their careers, and achieve on the job.
More partners than ever before are now eligible for Bean Stock grants, which in 2015 yielded more than $163
million in pre-tax gains. Through Future Roast 401(k) plan, eligible U.S. partners will now receive a guaranteed
100% match of the first 5% of their contributions each pay period. Also in fiscal 2015, our partners contributed
more than $2.5 million to support fellow partners in need through our CUP (Caring Unites Partners) Fund.
* Non-GAAP measure. For GAAP results and a reconciliation of GAAP to non-GAAP measures, please see the table at the end of this letter.
Since Starbucks College Achievement Plan was introduced last year, 4,000 partners have enrolled to receive
full-tuition reimbursement for up to four years of online college with Arizona State University.
On the job, were empowering our people and enhancing their experience with new digital tools, upgraded
technology, customized scheduling, and direct access to support.
These investments in our store partners are not only the right thing to do, they matter more than ever for our
business: As consumer behavior continues to shift away from traditional bricks-and-mortar retail, our 23 consecutive quarters of global comp-store sales growth of 5% or more is directly related to the connection our people
have with the company, and the 80 million customers who pass through our stores each week globally.
Today, turnover is down and revenue is up, as more partners stay with Starbucks longer. Partners are also our most
important coffee ambassadors, bringing our reason for being to life every dayone beverage at a time.
Staying true to your reason for being yields a reservoir of loyalty and trust.
In fiscal 2015, we continued to do an extraordinary job sourcing, roasting, and blending some of the highestquality arabica coffee in the world.
Brewed coffee and handcrafted beverages performed exceptionally well, while new and improved favorites like
Toasted Graham Latte and Pumpkin Spice Latte exceeded expectations in 2015. Holiday in calendar 2015 also saw
the return of seasonal favorites like Eggnog Latte, Gingerbread Latte, and Christmas Blend.
With the expansion of the Starbucks Reserve brand, our assortment of rare, small and micro-lot coffees sourced
from around the world, were strengthening our premium coffee leadership and creating new, spectacular
proprietary blends like Gravitas Blend No. 1, Pantheon Blend No. 1, Micro Blend 11, and Paradeisi Blend No. 1.
Starbucks Reserve coffee is now available in thousands of Starbucks stores globally, and well go further in
bringing Starbucks Reserve coffees to life with hundreds of educational and immersive Starbucks Reserve
coffee-only stores in key global markets.
One of my personal highlights from fiscal 2015 was the success of the acclaimed Starbucks Reserve Roastery and
Tasting Room in Seattle. This immersive, magical coffee experience has exceeded our expectations in traffic and
revenue, and every day attracts people from around the world. Plans to open equally inspiring Roasteries at prime
locations in major cities, including more cities in the U.S. and Asia-Pacific, are underway.
Our commitment to ethical sourcing and supporting farmers was further advanced as we announced critical
advancements in research and transparency benefiting the entire specialty coffee industry, and verified that
99% of Starbucks Coffee supply chain is ethically sourced. With seven farmer support centers, and an eighth in
Mexico scheduled to open in 2016, we continue to promote sustainable, best-farming practices and augment our
comprehensive approach to ethical sourcing. To date, more than 1 million farmers and workers on four continents
have benefited from our support program, and in 2015 we proactively sought to address a significant threat to
coffee farmerscoffee rust, a plant fungus that damages millions of coffee treesper yearby committing to plant
one new tree for every bag of coffee purchased in a U.S. store*.
Going forward, our commitment to elevating the coffee experience is a priority as we stay true to our coffee core
while continuing to embrace reinvention and renewal.
*For each bag of coffee purchased from participating Starbucks stores, Starbucks will donate $0.70, the average cost of a coffee tree, to Conservation
International to help foster thriving coffee communities. Visit conservation.org/onetree for details.
Seismic shifts in consumer behavior are unfolding at an unrelenting pace. In 2015, exciting innovation throughout
Starbucks continued, across disciplines.
Our 23,000+ stores around the world remained a welcome Third Place as we further elevated the in-store experience by incorporating local flavors, adhering to a high environmental standard, and creating stunning new designs
inspired by our mission. We also continued to reimagine the retail experience around the world, launching new
formats like express stores and drive-thrus.
Today, Starbucks occupies a front-row seat at the intersection of the physical and digital worlds. Our social, digital,
and mobile applications are a strategic advantage as they extend our reach, strengthen our connection with
customers, and drive profitability. In October 2015, mobile pay accounted for 21% of all transactions in our U.S.
company-operated stores, just incredible, and were seeing a pattern of swift adoption as we roll out Mobile Order
& Pay at participating stores across the U.S., the U.K. and Canada. From payment to original content, Starbucks
will maintain our lead by continuing to innovate ahead of expectations.
Digital and mobile innovations also fuel the success of our powerful loyalty program, My Starbucks Rewards (MSR),
which has 10+ million members in the U.S., up 28% from FY14, Card loads in the U.S. and Canada alone totaled
$5.1 billion in fiscal 2015, up 19% year over year. During holiday in calendar 2015, MSR members enjoyed a chance
to win Starbucks for Life.
In our expanding beverage business, were seeing ongoing success of our Teavana brand of handcrafted teas, which
in fiscal 2015 generated nearly $1 billion of sales throughout our U.S. stores, up 12% over the last year. And, were
just getting started as we plan to bring Teavana to the China /Asia Pacific and EMEA regions. By applying our unique
assets and innovative muscle to the tea category, we will continue to tap teas tremendous global opportunity.
Our diverse food program is transforming Starbucks into a destination for meals, snacks, and sweet treats.
Revenue from food grew 19% in the fourth quarter of fiscal 2015 alone, led by our breakfast sandwich platform,
which has doubled in size from just three years ago. We also completely reimagined holiday in fiscal 2015, a
transformation we continued through the most recent holiday season with solid red cups, a beautiful Dot Collection of serveware, and the Gift Card mall.
Constant innovation and a commitment to playing the long game let us make the big bets that are essential for
growth. But today more than ever, we know that growth for growths sake cannot be our companys only goal.
We also recognize that Americas veterans and military spouses have made some of the biggest sacrifices to
protect and serve our country, and possess skills and leadership qualities that businesses and communities need.
Unfortunately, transitioning into the civilian workforce remains a challenge for too many, and in 2015 Starbucks and
I reached out to serve our veterans by committing to hire at least 10,000 veterans and military spouses by 2018,
and by writing the book For Love of Country: What Our Veterans Can Teach Us About Citizenship, Heroism, and
Sacrifice. The widely acclaimed book profiles post-911 veterans challenges and achievements on the battlefield as
well as at home, and has been credited with advancing understanding about Americas veteran community.
In 2015, Starbucks also refused to be a bystander by embracing our role as a catalyst for conversation and
empathy. Internally, we held nearly a dozen Open Forumsnear Ferguson, Missouri, in Chicago, and elsewhere
so our partners would have an opportunity to share their own experiences around issues related to race. The
emotion, insight, and human connection these gatherings generated encouraged us to extend the conversation
in our stores, and while the execution and reaction were not what we hoped, we remain proud that our intentions
sparked much needed dialogue.
We also brought Bryan Stevensons acclaimed memoir Just Mercy into select U.S. Starbucks stores to showcase
his powerful perspective on inequality of opportunity. Well-received, the book represented another way we are
trying to stimulate conversation in meaningful ways.
As they have for decades, our store partners volunteered actively in their communities, and this past year we
focused our collective energies on serving youth around the globe. In fiscal 2015 alone, some 88,000 partners
spent almost 350,000 hours donating time, talent, and energy to some 5,000 community projectsultimately
impacting more than 200,000 young people around the globe.
As we begin fiscal 2016, Starbucks is driven by a greater sense of purpose than ever before. Not growth for
growths sake, our aim is to achieve meaningful results that include but go beyond shareholder value. In the
process, we hope we are showing the world whats possible when for-profit public companies go beyond what is
expected and also do what is rightand what is in their hearts.
Thank you all for another year of support, and for continuing to join us on this incredible journey.
Warm regards,
chairman and
chief executive officer
$3,601.0
Litigation credit
Costs from transactions in Q4 2014
54.6
18.8%
$3,655.6
0.3
19.1%
$1.82
Litigation credit
Net benefit from transactions in Q4 2014 3
Starbucks Japan acquisition-related items - gain
(0.26)
0.03
0.03
(0.04)
$1.58
Year Ended
Sep 28, 2014
$3,081.1
(20.2)
2.4
$3,063.3
Change
16.9%
18.7%
19.3%
10 bps
(0.1)
18.6%
50 bps
$1.35
34.8%
18.8%
(0.01)
(0.02)
$1.33
1
Includes a portion of the transaction costs incurred in Q4 FY14 related to the acquisition of Starbucks Japan and costs related to the sale of our Australia retail
operations in Q4 FY14. The remaining majority of the impact from these transactions is included in net interest income and other.
2
Includes ongoing amortization expense of acquired intangible assets and transaction and integration costs.
The net benefit from transactions in Q4 FY14 relates primarily to a $0.02 gain on the sale of our Malaysia equity method investment, partially offset by a loss on the sale of
our Australia retail operations and transaction costs incurred in Q4 FY14 related to the acquisition of Starbucks Japan.
Gain represents the fair value adjustment of Starbucks preexisting 39.5% ownership interest in Starbucks Japan upon acquisition.
Represents the loss on extinguishment of debt ($61.1M), which is comprised of the cost of the optional redemption provision, unamortized debt issuance costs, and
unamortized discount associated with the $550 million of 6.250% 2017 Senior Notes redeemed in Q4 FY15, as well as the related unamortized interest rate hedge loss
($2.0M), which was recorded in interest expense.
Represents the incremental benefit related to additional domestic manufacturing deductions to be claimed in our U.S. consolidated tax returns for FY10 through FY14 and
through Q3 FY15.