Britney De Langhe

1751 Woodmoor Drive

Monument, CO 80132
Phone: 218.791.4781
Email: bditney@yahoo.com
Work Experience
Phil Long Ford, Chapel Hills, Colorado Springs, CO.
07/201101/2015
Warranty Administrator
01/201401/2015
Responsible for ensuring the separation of customer pay, internal and warranty
Overseeing all aspects of warranty preparation for submittal: extended service plans, service
parts warranty, fleet maintenance and repair, over the counter parts warranty, field service
actions and technical service bulletins
Validation and approval of reimbursements for Ford and managing/balancing accounts for all
warranty repairs
Weekly reporting and tracking of all claims unpaid over 20 days of active status
Submission and payment of fleet vehicle courtesy deliveries
Tracking and submission on all Ford customer assistance account and customer satisfaction
transportation allotment
Service Administration
08/201212/2013
Interacted directly with customers to develop and improve relations
Performed office operations such as data entry, answering phones and
scheduling/coordinating appointments
Responsible for employee scheduling, both technical and advisors
Tracking advisor performance and goals
Sales and 3rd Party Marketing
07/2011
08/2012
Sales in conjunction with service, auto, J & L Marketing and Auto trader
Utilized social media and E-Newsletter to improve sales
Coordinator of the Auto Auction VIP Access
Performed customer relationship building and business networking: Expos and Tri State
Business Bureau
Bed Bath & Beyond, Colorado Springs, CO.
08/2012Present
Customer Service
Specialized in bedding, drapery and bath to provide customer satisfaction
Strengthened multi-tasking skills by working on many projects at once while prioritizing
accordingly to meet store goals
Developed leadership and interpersonal communication skills by supervising and training new
employees
Pepsi Co., Fargo ND.
07/2011
Sales Representative
Navigated multiple network systems
Supported various departments to include: sales, service and special projects
Consistently generated 80% daily sales goals

01/2008-

Tobacco City, Fargo ND.

07/2011
Sales Representative
Performed cashier duties as required
Product inventory and daily carton counts
Composed financial deposit slips

01/2008-

Additional Experience

Culinary Experience
Red Robin - Host
Ruby Tuesday - Server
Pasta Place- Host/serving, cashier, back of house
Customer Relations
Upstream - New York Times Account
AmericInn - Front desk
Leif Dry Cleaning - Cashier, clothing input, daily routes
Colorado Engineering and Geotechnical Group Inc. - personal assistant, receptionist, data
entry, space consolidation
Education
MSU- Denver, CO Human Nutrition and Dietetics
present
PPCC- Colorado Springs, CO medical prerequisites
08/2016
MSUM - Moorhead, MN - Received Associates of Generals Degree
06/2014
MSUM - Moorhead, MN - Communications Studies
05/2011
Moorhead State University - Moorhead, MN
2006
St. Cloud State University - St. Cloud, MN
2005

08/201605/201505/201401/201120052004-

Affiliations/Volunteer Work: Ronald McDonald House, Younkers Childrens Farm, Fight the Frost
and The United Way