®
®
June 2005
Connecting Sikorsky’s Commercial Network
Dear Customer,
Sikorsky recognizes that being the leader in
vertical flight requires a commitment to continuous
improvement, and focusing on the evolving needs of
our customers. Our efforts are directed to this task
by continually improving programs that strengthen
the core attributes of how a best-in-class helicopter
is defined: unprecedented safety features, unsurpassed reliability,
outstanding mission effectiveness and demonstrated superior
performance.
At this month’s AHS forum a look into the future and how Sikorsky is
leading the industry with the next generation vertical flight system will
be made with the introduction of X2 Technology™. Our customers have
told us they would like greater speed in a rotorcraft. X2 Technology™
offers a solution that satisfies this desire. X2 Technology™ is a suite of
technologies that imparts a new, full spectrum of performance in coaxial
helicopters enabling speeds in excess of 250 knots (287 mph). We
believe this technology offers substantial benefits without compromising
the attributes a helicopter provides.
Customer feedback is the most valuable tool we use to measure and
define continuous improvement. The S-76D Customer Advisory Council
sessions and the S-76 Brazilian Regional Operators Conference held in
May are great examples. The information gathered at these sessions
will be integrated into the development of the S-76D program as well
as for enhancing and improving current programs. Well received by
the attendees, plans for future conferences and follow-on forms of
communication are in development.
This month, I am honored to announce the selection of the S-92 by the
Republic of Korea for its presidential mission. Beginning in 2007, 3
S-92 VIP helicopters will be delivered. Other exciting milestones include
Norsk’s S-76C+ achieving 10,000 flight hours and CHC Helikopter
Service’s first S-92 entering into revenue service. We see this as just
the beginning for Sikorsky in the North Sea with the anticipation of
several more S-92 helicopters to begin offshore operations this year.
As we move forward into the next generation of helicopter capabilities
and support initiatives, I want to personally thank all of you for your
comments and suggestions regarding how we can improve our products
and services and encourage your ongoing feedback. Our goal is to
continue to exceed your expectations and provide you with world-class
helicopters and service.
Sincerely,
Jeff Pino
Senior Vice President
Marketing and Commercial Programs
©SIKORSKY AIRCRAFT CORPORATION 2005
TM
LEADING THE WAY
X2 TechnologyTM: Transforming Vertical Flight
Plans to build and test a demonstrator for a new class of coaxial
X2 TechnologyTM helicopters that maintain or improve on all the
vertical flight capabilities of rotorcraft and whose high speed
configuration will cruise at 250 knots were announced earlier this
month at the American Helicopter Society International’s forum in
Grapevine, Texas.
X2 TechnologyTM refers to a suite of technologies Sikorsky will
apply to achieve new levels of speed and performance in coaxial
helicopters. Coaxial helicopters feature two counter-rotating rotors
on the same vertical axis.
“We initiated X2 TechnologyTM convinced that the most productive
and flexible helicopter is a helicopter which is capable of a
significant increase in speed,” said Sikorsky President Stephen
Finger. “Customers are demanding greater speed but without
sacrificing any of the unique capabilities that make helicopters the
ideal platform for countless civil and military missions.”
X2 TechnologyTM aircraft will hover, land vertically, maneuver
at low speeds, and transition seamlessly from hover to forward
flight like a helicopter. In a high speed configuration, one or more
‘pusher props’ are part of an integrated auxiliary propulsion system
to enable high speed with no need to physically reconfigure the
aircraft in flight.
Sikorsky selected the
term X2 TechnologyTM
in order to describe
a class of helicopters
with a coaxial
design, and the
multiplying effects
(2X, or times 2) of
applying a suite of
modern technologies X2 Technology™ Demonstrator
1 Continued on page 2
X2 Technology™ continued from page 1
to coaxial helicopters. These technologies include new rotor blade
designs, advanced flight control laws, transmissions with greater
horsepower to weight performance and the ability to seamlessly
transfer power from the main rotor to the aft propulser, and active
vibration control.
Decades of company research and development will also be
incorporated into X2 TechnologyTM helicopters including: XH-59A
Advancing Blade Concept Demonstrator - showed high speed
was possible with a coaxial helicopter and auxiliary propulsion,
the Cypher UAV expanded company knowledge of the unique
aspects of flight control laws in a fly by wire aircraft that employed
coaxial rotors, and the RAH-66 COMANCHE developed expertise in
composite rotors and advanced transmission design.
Sikorsky plans to build and fly the X2 TechnologyTM demonstrator
helicopter at its Schweizer Aircraft subsidiary by the end of 2006.
Preliminary design work for the demonstrator is finished and parts
fabrication for the aircraft has commenced.
Watch for updates on X2 TechnologyTM in future issues of
Commercial Links.
CUSTOMER SUPPORT
S-76 Regional Operators Conference
Sikorsky hosted the first S-76 Brazilian regional operators
conference this past April in Rio de Janeiro, Brazil. Co-sponsored
by Turbomeca, Rolls Royce, Altair and Honeywell, the one-day
conference provided S-76 operators with an update on the S-
76 program, safety and engineering features, and field service
capabilities. The conference also provided a venue to solicit
customer feedback. Presentations by each co-sponsor outlining
their programs and products were also made. To solicit customer
feedback, the Sikorsky team conducted forums to discuss the
operators top ten issues. Another regional operators conference
is scheduled for the fall of 2005 in Cambridge, England to be held
in conjunction with Helitech 2005. Details to follow in a future
newsletter.
S-92 VIP Completion Center Website Portal
Sikorsky offers VIP customers the capability to view their aircraft at
Keystone Helicopter completion center in Pennsylvania. Accessible
through a secured Internet site, customers can view web cam
images of their helicopter as it progresses through the completion
center. The images are updated every 10 minutes through
installed cameras linked to the secured website. The website
also offers customers links to interior and exterior renderings of
their aircraft in its selected paint scheme, a listing of configuration
approvals, project schedule, and points of contact. A “Frequently
Asked Questions” section to assist customers is also available.
Each customer web site is secure and password protected. Only
individuals with a logon and password can access the website.
The customer in coordination with Sikorsky establishes the logon
ID and password. This same service will soon be available for
VIP customers with helicopters stationed at the Heritage Aviation
completion center in Grand Prairie Texas. For additional information
contact Joe Lopez at jlopez@sikorsky.com.
©SIKORSKY AIRCRAFT CORPORATION 2005
RECENT EVENTS
Korean Government Selects S-92 for
Presidential Mission
The Republic of Korea has chosen the S-92 helicopter for its
presidential mission. Sikorsky will deliver three S-92 helicopters in
a VIP configuration beginning in 2007. The S-92 was selected over
the Augusta-Westland EH-101 in a competition conducted by the
Korean Ministry of National Defense.
“We are delighted that the Korean government has selected the
Sikorsky S-92 helicopter for this vital mission following a thorough
and rigorous competition,” said Steve Estill, vice president world
wide sales. “The S-92 helicopter offers an outstanding combination
of safety, comfort, performance, and affordability that make it
an ideal aircraft for head of state and VIP customers around the
world.”
The Korean government has flown BLACK HAWK helicopters in
support of the presidential mission for more than a decade. The
selection of the S-92 ensures that Sikorsky products will continue
in that role for several more years.
In addition to Korea; Turkey, Turkmenistan, and Gulf Helicopters
of Qatar have all chosen the S-92 for either head of state or VIP
missions within the past year.
To date, Sikorsky has orders for more than 60 S-92 variants from
a variety of military, commercial, offshore oil and civil customers
world wide, making it the most successful commercial launch in
the company’s history.
S-92 Egress is Confirmed
A recent exercise performed by Norsk Helikopter, in Norway,
demonstrated the capability and ease of exiting the S-92 in an
emergency situation. The S-92, in a North Sea configuration, is
equipped with 6 large emergency exits, 4 at the front of the cabin
and 2 at the rear. Adequately sized push out window exits are
positioned from each row of seats. Outfitted in 2 types of protection
suits, one bulkier then the other with added insulation, and a
re-breather device, the demonstrators swiftly exited the aircraft
though the push out windows. A single demonstrator equipped
with the bulkier suit exited the aircraft in 6 seconds. Two other
demonstrators, wearing the slimmer suits exited the aircraft in 10.5
seconds. Sikorsky was on hand to videotape the exercise, which is
available by contacting lmorris@sikorsky.com.
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 FROM THE FIELD
First CHC S-92 Enters Revenue Service in the
North Sea
CHC Helikopter Service’s first S-92 entered revenue service on May
23rd under contract with Norsk Hydro, one of Norway’s major oil
companies. Prior to entering into service, the aircraft underwent
modifications, including the installment of passenger entertainment
systems as well as additional communications equipment at the
CHC maintenance facilities in Stavenger, Norway.
This S-92 helicopter is part of an aircraft order that Sikorsky signed
with CHC in the Spring of 2004. It is the first of 2 S-92 helicopters
that will be owned by CHC and operated under contract with Norsk
Hydro. The second aircraft was delivered in April and is scheduled
to enter into revenue service later this month.
CHC also has a contract with Statoil for an S-92 that will be
operating out of Kristansund, Norway. This aircraft is scheduled to
become operational in the summer.
Sikorsky anticipates additional S-92 helicopters will begin offshore
operations in the North Sea this year. The S-92 helicopter is the
first in the world certified by the European Aviation Safety Agency/
Joint Aviation Authorities (EASA/JAA) to the latest and most rigorous
safety standards. The S-92 was also the first helicopter certified by
the FAA FAR Part 29 Transport Rotorcraft, Amendment 47, the latest
US safety regulations, which mirror the European standards.
CHC’s first S-92 lifts off from Norsk Hydo in the North Sea
marking its first revenue flight.
Make This Your Newsletter
We are eager to hear your comments and concerns. If you
have any suggestions for topics that you want us to discuss
or would like to share your field’s best practices with
our commercial network, please contact Laura Morris at
lmorris@sikorsky.com
©SIKORSKY AIRCRAFT CORPORATION 2005
Norsk S-76C+ Reaches 10,000 Flight Hours
Norsk Helikopter recently achieved 10,000 flight hours in the
first Norsk S-76C+ helicopter. In a ceremony to commemorate
the event, several representatives from Sikorsky were on hand to
present a plaque to Norsk Managing Director, Ivar Eie, marking this
significant milestone.
During the ceremony Dag Johan Saetre, technical director for
Norsk, commented that Norsk’s C+ had flown over 96,000
passengers and had achieved over 24,000 landings since entering
into service with Total Oil, which has utilized Norsk’s S-76C+ since
1996. Dag added the aircraft has averaged between 1,100 and
1,200 flight hours per year. He further commented that the C+
“behaves very well,” and that there has been “an excellent effort”
from both Norsk and Sikorsky to insure the aircraft continued its
fine performance over the years.
The Sikorsky S-76 has been performing Norwegian offshore oil
operations since 1995. Overall Sikorsky has built and entered into
service more than 575 S-76 helicopters. Operating in 44 countries
by 192 operators, the aircraft have accumulated over 3 million
flight hours with an excellent safety record, while providing the
best combination of operating costs and performance in its weight
class.
Left to right: Gunnar Johannessen - logistics director for Total
Oil, Dag Johan Saetre - Norsk technical director, Dr. Chris
Eggert - Sikorsky manager of commercial product support, Ivar
Eie - Norsk managing director, Kevin Henderson - HSI manager
of customer service, Jack Donahue, Sikorsky manager worldwide
sales.
The Sikorsky Commercial Links is a special newsletter,
exclusively for our commercial customers, to keep you
informed of events, products and support services information
and enhance customer feedback.
3
 VOICE OF THE CUSTOMER MARKET FACTS

Senior Pilot at PHI Flying Third Sikorsky The S-92 Sets Unprecedented Standards in
Product Safety, Comfort and Performance
Lenny Melancon, Senior Derived from the heritage of the BLACK HAWK the S-92 sets
Pilot at PHI, in Lafayette, unprecedented standards in safety, comfort, reliability, cost and
LA, has spent his entire performance.
career flying Sikorsky Compliant with all new FAA FAR Part 29, Amendment 47
helicopters, accumulating requirements, the S-92 is configured with 21st century technology
over 16,000 flight hours. and features advanced safety components. Survivability features
Lenny proudly stands include crashworthy seats and landing gear, self contained fuel
in front of the PHI S-61, tanks located outside of the aircraft and separate from the cabin,
S-76 and S-92. emergency flotation devices to allow passengers time and stability
to evacuate the aircraft, dual life rafts pre-positioned in the left and
Sikorsky Logo Shines on Mini Cooper right sponsons for easy deployment, emergency exit door panels on
all four cabin corners and in the cockpit on both right and left sides
Charles O’Connor, of the aircraft, and HEEL (Helicopter Emergency Egress Lighting)
Helicopter Manager at located at each row.
Jet Aviation, displays his
From a performance perspective, the S-92 is a twin-engine
pride in Sikorsky with
helicopter designed to be cost-effective to both operate and
the screening of the
maintain. The engines, auxiliary power unit, rotors and avionics
Sikorsky Winged S logo
have a simple and flexible scheduled maintenance program which
on the roof of his mini-
significantly reduces maintenance costs. In fact, the S-92 has the
cooper. Mr. O’Connor is
lowest maintenance cost in its class. The S-92 has approximately
the Senior Captain on the
60% power remaining after an engine failure. A 30 second OEI
Merrill Lynch S-76. He rating, and Category A (class 1) performance margins attribute to
has approximately 6000 hours in the S-76, which he began flying an increased level of performance in the S-92.
in 1981. “The S-76 is the only helicopter that offers such refined
comfort for the passengers with a cockpit that makes it a pleasure A stand up cabin (6 feet high) provides stand-up headroom
to come to work,” Mr. O’Connor states. that allows walking around without stooping. Comfortable seat
arrangements (19 standard, up to 24 seats), cabin climate controls
for even cabin temperatures and active vibration control systems
S-76D Customer Advisory Council Recap
dramatically improve cabin comfort.
The Customer Advisory Council meetings held the first week of
The S-92 is an aircraft capable of flying any mission anywhere
May in Tarrytown, NY and West Palm Beach, FL were well attended
including airliner point-to-point service, offshore oil, employee
by VIP, offshore oil and HEMS operators currently using the S-76
transports, search and rescues and executive transports. With
aircraft. The sessions presented the current state of development
revolutionary new features in safety, reliability and comfort you
of the S-76D, an overview of the new PW210 engine, and potential
can count on the S-92 for a whisper quiet, super smooth ride that
suppliers of the avionics system. The three proposing avionics
system specialists, Honeywell, Rockwell Collins and Thales, were makes any journey more enjoyable.
on-hand to provide top-level product briefs and answer questions
on their avionics suites. To solicit the “voice of the customer,”
Sikorsky retained the services of Applied Marketing Sciences
(AMS). AMS representatives conducted focused discussions on all
three avionics systems. The input received from each session is
being reviewed and analyzed by AMS and Sikorsky for integration
into the S-76D development program. The feedback gained from
the operators of the S-76 aircraft is a key component to the
development of the S-76D. This dialog between Sikorsky and the
council will continue through follow-on meetings, surveys and other
forums of communication.

©SIKORSKY AIRCRAFT CORPORATION 2005 4