Ims Manual Livguard

LIVGUARD BATTERIES PVT. LTD.
V.P.O. MANPURA, TEHSIL-BADDI,

DISTT. SOLAN .H.P PIN CODE 173205
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IMS MANUAL
(LIVGUARD)
REFERENCE STANDARDS
ISO 9001:2008
ISO 14001:2004
OHSAS 18001:2007
DATE OF RELEASE :
24.11.2015
COPY NO.:REGTD. OFFICE
CORPORATE OFFICE
MANUFACTURING PLANT

UDHYOG VIHAR, PHASE -1, PLOT NO. -221
E-mail: info@sar-group.com,
Visit us on: www. sar-group.com
UDHYOG VIHAR, PHASE -1, PLOT NO. -221
E-mail: info@sar-group.com,
Visit us on: www. sar-group.com
LIVGUARD BATTERIES PVT. LTD
V.P.O. MANPURA, TEHSIL-BADDI, DISTT. SOLAN H.P
PIN CODE 173205
This IMS Manual is the property of Livguard Batteries Pvt. Ltd., Manpura. Its
contents shall not be reproduced either in part or full without the written
permission of Management Representative.
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INDEX
Table of Contents
SECTIO
N NO.
TITLE
0 (i)
0 (ii)
0 (iii)
0 (iv)
0 (v)
01 ( i)
01 ( ii )
02
03
04
05
Index
Amendment Sheet
Introduction
Distribution List
Company Profile
Vision & Mission
IMS Policy
Scope & Application
- General
- Application (Exclusions, if any)
1
1.1
1.2
List of Facilities Available

Integrated Management System
- General
- Documentation Requirement
- General
- Manual
- Control of Documents
- Control of Records
4
4.1
4.2
4.2.1
4.2.2
4.2.3
4.2.4
4
4.1
4
4.1
4.4.5
4.5.4
4.4.5
4.5.4
Management Responsibility
Management Commitment
5
5.1
4.4.1
4.4.1
Customer Focus
Policy
Planning
Objectives & Programs
Management System Planning
Roles, Responsibility, Accountability,
Authority
Responsibility & Authority
Management Representative
Internal Communication
Communication, Participation &
Consultation
Management Review
General
Review Inputs
Review Outputs
5.2
5.3
5.4
5.4.1
5.4.2
5.5
4.3.1/2
4.2
4.3
4.3.3
4.3.3
4.1
4.3.1/2
4.2
4.3
4.3.3
4.3.3
4.1
4.4.3
4.4.3
4.4.3
4.4.3
4.6
4.6
Resource Management
- Provision of Resources
- Human Resources
-General
-Competence, Awareness & Training
- Infrastructure
- Working Environment
6
6.1
6.2
6.2.1
6.2.2
6.3
6.4
4.4.1
4.4.1
4.4.2
4.4.1
4.4.2
4.4.1
06
IMS Clause References

ISO
ISO
OHSAS
9001:2008
14001:2004
18001:2007
Section 0(i)
5.5.1
5.5.2
5.5.3
5.6
5.6.1
5.6.2
5.6.3
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Table of Contents
SECTION
NO.
07
TITLE
ISO
9001:2008
Product Realization
- Planning of Product Realization /
Operational Control
- Customer Related Processes
- Determination of requirements
related to the product
- Review of Requirements related to
the product
- Customer Communication
- Design & Development
- Planning
- Inputs
- Outputs
- Review
- Verification
- Validation
- Changes
- Purchasing
- Purchasing Process
- Purchasing Information
- Verification of Purchased Product
- Production & Service Provision
- Control of production and service
provision
- Validation of processes for
production and service provision
- Identification & Traceability
- Customer Property
- Preservation of product
- Control of Monitoring and Measuring
Devices
- Measurement System Analysis
- Calibration/Verification Records
- Laboratory Requirements
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ISO
14001:2004
OHSAS
18001:2007
7
7.1
4.4
4.4.6
4.4
4.4.6
7.2
7.2.1
4.3.1
4.3.1
7.2.3
7.3
7.3.1
7.3.2
7.3.3
7.3.4
7.3.5
7.3.6
7.3.7
7.4
7.4.1
7.4.2
7.4.3
7.5
7.5.1
4.3.2
4.3.2
4.4.6
4.4.6
4.4.6
4.4.6
7.5.2
4.4.6
4.4.6
7.5.3
7.5.4
7.5.5
7.6
4.5.1
4.5.1
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7.2.2
7.6.1
7.6.2
7.6.3
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INDEX
Table of Contents
SECTIO
N NO.
08
TITLE
Measurement, Analysis and
Improvement
- General
- Monitoring & Measurement
- Customer Satisfaction
- Internal Audit
- Monitoring & Measurement of
Processes / Evaluation of Compliance
- Monitoring & Measurement of Products
/ Process
- Control of Non-conforming Product /
Process / Emergency Preparedness &
Response
- Analysis and use of Data
- Incident Investigation
- Improvement
- Continual Improvement
- Corrective Action
- Preventive Action
09
10
11
ISO
9001:2008
ISO
14001:2004
OHSAS
18001:2007
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4.5
4.5
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06
8.1
8.2
8.2.1
8.2.2
8.2.3
4.5.1
4.5.1
4.5.5
4.5.1/2
4.5.5
4.5.1/2
8.2.4
4.5.1/2
4.5.1/2
8.3
4.4.7,
4.3.4
4.5.3.2
4.4.7
8.4
4.5.3
4.5.3.2
4.5.3.1
8.5
8.5.1
8.5.2
8.5.3
4.3.3
4.5.3
4.5.3
4.3.3
4.5.3.2
4.5.3.2
Annexure-I (Organization Chart)

Annexure-II (Responsibility Matrix)
Annexure-III (Inter-linkage of
Processes)
Annexure-IV (Outsourced Process
Control)
Annexure-V (Glossary & References)
12
13
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AMENDMENT SHEET
Sl.
No.
Date
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Section No.
& Date
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INTRODUCTION
GENERAL:
The SAR Group was founded by Mr. Rakesh Malhotra in 1988 and over the last 28 years has
built various consumer household brands including Luminous, one of the well known Indian
consumer brands inverters and batteries .Today, the group is a conglomerate with revenues in
excess of INR 3 bn. The groups home- grown brand, Luminous is the market leader in the
inverter and battery category in India.
Livpure is the fastest growing water purifier brand in India and within 20 months of launch this
became 3rd largest player after Eureka Forbes and Kent.
Group has 7000 people PAN-India & distribution penetration with channel network spanning
across 5 thousand distributers and 80,000 retailers & dealers. Group has diversified business of
storage energy and power solutions, automotive batteries, handsets and mobile accessories,
water purification and Clean Energy technology. Group has state of art 15 manufacturing setup
across India and also having world class R&D centers for continuous innovations and
improvements.
Changes:
The various topics/requirements have been covered under different sections. Each page
therefore carries a section number, issue number and date of issue of that section. Whenever
any change is made, the particular page or section is revised and issued to the copy holders.
The issue no. is changed whenever revisions take place in a given page/section. The nature of
change is highlighted in the Amendment Sheet.
Approval and Issue:
The IMS Manual is reviewed and verified by head QA and approved by the head operations and
issued by MRR.The original subsequent revised copies of IMS manual are to be circulated to all
recipients through electronic form. The obsolete copies are to be with MRR in electronic form.
All rights are reserved and the IMS Manual shall not be copied in part or full without the consent
of the MRR.
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DISTRIBUTION LIST
Copy Holders:
Master copy of the IMS Manual is available with MRR and copies of the manual are issued to
the following holders through Quality System Cell
S. NO.
1
2
3
4
5
6
7
8
Section
COPY HOLDER
No of Copies.
01
03
01
01
01
01
01
01
CHAIRMAN
MR (9001, 14001, 18001 )
HOD R & D
HOD HR
HOD PURCHASE
HOD SERVICE
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COMPANY PROFILE
Livguard is part of the SAR Group, which was established in 1988 by our visionary founder Mr.
Rakesh Malhotra. In the last two decades, the group has established Luminous as the # 1 brand
in the Inverter/Battery market and Livpure as the fastest growing RO brand.
Powered by over two decades of leadership, innovation and excellence, Livguard Energy
Technologies bring to you, a leading range low maintenance and maintenance free automotive,
two wheeler and UPS batteries.
We plan to establish Livguard among the Top 3 brands in India by year 2017 through
exceptional product quality, delightful service and committed channel partners. Livguard
Automotive Batteries are unique since they are backed by state of art design and latest
technology support.
Livguard prides itself on being a customer focused organization and its products are engineered
and manufactured to consistently provide reliable solutions to its customers.
Having a nationwide presence through a network of branch offices and channel partners,
Livguard ensures complete and efficient service to its customers.
Livguard continues on its fulfilling journey. A journey driven by Energy solutions and STILL
MILES TO GO
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VISION & MISSION
VISION STATEMENT
To Enlighten Lives Globally
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MISSION STATEMENT
Livguard MISSION is to position itself amongst top 3 players in Automotive Battery business in
India by 2017, this will be achieved by developing an ecosystem of committed partners,
exceptional product quality & delightful services.
Livguard OBJECTIVE is to provide products and services to serve the changing
market/consumer landscape, create enduring progressive partnerships & ensure profitable
business growth with availability of advanced technologically & reliable products that offer value
for money proposition to our consumers.
24th Nov 2015
Mr. Navneet Kapoor
(CHAIRMAN)
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IMS POLICY
In line with our Vision & Mission, we at Livguard shall remain committed to enhance
satisfaction of all our Stakeholders by providing Indigenous, Innovative, Cost Effective
Quality Products and maintain High Level of Responsiveness towards our Customer.
While achieving this we shall:
Adopt best manufacturing practices, latest technologies and Remain committed in

complying with applicable legal and other requirements.
Continually improve upon environmental performance by maintaining eco friendly

processes that ensure prevention of pollution and be committed to Occupational
Health and Safety standards by adopting safe processes that prevent ill health and
injury.
Add value to all aspects of business with optimum utilization of resources along with
development and motivation of our employees and other business partners by
following an effective Integrated Management System.
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SCOPE & APPLICATION

This IMS Manual has been developed in line with the requirements of ISO 9001:2008, ISO
14001: 2004, and OHSAS 18001:2007 and is used to demonstrate the ability of Livguard
Batteries Pvt. Ltd., Manpura in producing world class products and meeting the customers and
applicable legal & other requirements.
The detail scopes of IMS (ISO 9001:2008, ISO 14001: 2004, OHSAS 18001:2007) at Livguard
Batteries Pvt. Ltd. Manpura are mentioned as below:
The Quality Management System associated with The Design, Development and
Manufacture of Lead Acid battery plates and batteries located at Manpura, Baddi, Solan
District, and Himachal Pradesh, India to the requirements of ISO 9001:2008 standard.
(Exclude Clause 7.5.4).
The Environmental Management System associated with the Design, Development and
Manufacture of Lead Acid battery plates and batteries, located at Manpura, Baddi, Solan
District, Himachal Pradesh, India to the requirements of ISO 14001:2004 standard.
The Occupational Health & Safety Management System associated with the Design,
Development and Manufacture of Lead Acid battery plates and batteries, located at
Manpura, Baddi, Solan District, Himachal Pradesh, India to the requirements of OHSAS
18001:2007 standard.
Scope of this IMS Manual is extended and applicable to all areas for Design, Development Lead
Acid battery plates and batteries.
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LIST OF FACILITIES AVAILABLE
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INTEGRATED MANAGEMENT SYSTEM

4.1
GENERAL REQUIREMENTS
a)
Livguard Batteries Pvt. Ltd., Manpura has established, documented, implemented

and maintained an Integrated Management System in line with the requirement of
ISO 9001:2008, ISO 14001:2004, and OHSAS 18001:2007. The system has been
developed to continually improve the effectiveness of the organization. The system
focuses on customer satisfaction and is well understood by all concerned.
The various processes associated with the manufacturing of lead acid battery
plates and batteries and those for effective implementation of Integrated
Management System have been identified and described at Annexure-III, including
their sequence and interrelation.
While planning these processes, it is ensured that the operating parameters,
methods and controls are suitable to deliver conforming product and achieve
effective operational requirements. These have been documented in various
Procedures, Work Instructions, Quality Standards and Control Plans etc.
Necessary resources and information to support the operation and monitoring of
these processes have been provided and is reviewed and updated as required.
The processes are monitored and the information / data obtained after
measurement are analyzed for taking suitable actions for improvement.
Continual improvement is an important part of Integrated Management System
and is achieved through planned improvement processes, regular reviews,
feedback from customers and from within the organization etc.
The processes are in line with the requirements of ISO 9001:2008, ISO
14001:2004, and OHSAS 18001:2007 and are carried out for manufacturing of
batteries for different applications.
Adequate controls over other agencies like maintenance of critical machines /
equipments, calibration etc are exercised by way of defining the specifications and
scope of work, review and verification at different stages etc.
Services of external suppliers are used for raw materials, bought out parts,
packing materials etc. Performance of such activities is monitored periodically. The
control includes supplier quality delivery rating, compliance to Environment, Health
and safety requirements, visits for process assessment, interactions based on
customer / in house non-conformances.
The responsibility for providing technical inputs in the form of drawings or
specifications lies with LIVGUARD and not with the customer. Adequate controls
are exercised by way of Verification, supplier plant visits / audits, supplier
development etc. so that product quality is ensured continuously. Suppliers are
provided with inputs and feedbacks..
b)
c)
d)
e)
f)
g)
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4.2
DOCUMENTATION REQUIREMENTS
4.2.1 GENERAL
a)
b)
c)
d)
The Integrated Management System has been established, documented,

implemented and maintained through an IMS Manual, Procedures, Control Plans,
associated Work Instructions / Quality Standards, National / International Standards,
Drawings / Specification, Formats, Control charts etc.
The IMS Manual gives the overall philosophy of the organization in guiding and
implementing the requirements of the standards.
The procedures support in implementing the requirements specific to a process and
are supported through relevant Work instructions, formats or control plans as
appropriate.
Documented statements of Vision & Mission, IMS Policy, and IMS Objectives have
been laid down. These objectives are deployed and measured / monitored for their
achievement against targets from time to time.
The documented systems support an effective and efficient planning, operation and
control of the processes at Livguard. The documentation has been developed,
implemented and maintained in line with the requirements of ISO 9001:2008, ISO
14001:2004, and OHSAS 18001:2007.
In addition to the above, records are generated at different work areas, which are
used for analysis and to provide evidence of conformity and effective operation of
Integrated Management System. The documents have been put in use as soft/hard
copies.
4.2.2 IMS MANUAL

a)
Section
An IMS Manual has been established, documented, implemented and maintained to

provide an outline of Integrated Management System at Livguard. The IMS Manual
describes.
i)
Introduction to Livguard, its activities and controls applied within the
organization
ii)
The scope, coverage and basis of Integrated Management System at Livguard,
reference to system procedures and process flow charts related to processes
employed including their interrelation.
iii)
IMS Policy and IMS Objectives to be complied within the organization.
iv)
Management responsibility and authority in effective implementation of
Integrated Management System.
v)
Systems adopted at Livguard for meeting the various requirements of ISO
9001:2008, ISO 14001:2004, and OHSAS 18001:2007.
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4.2.3 CONTROL OF DOCUMENT
All documents covered under the Integrated Management System are controlled. A
documented procedure (Control of Documents LG-QAD-P-01) has been established
to have the necessary controls required to:
i)
Approve documents for adequacy prior to issue.
ii)
Review and update as necessary and re approve documents.
iii)
Identification of changes and current revision status of documents.
iv)
Ensure that relevant versions of applicable documents are available at place of
use.
v)
Ensure that documents are legible and readily identifiable.
vi)
Ensure that the documents of external origin, legal and other requirements are
identified and their distributions are controlled.
vii)
Prevent the un-intended use of obsolete documents and to identify them if they
are retained.
All documents covered under the Integrated Management System are given a unique
identification number with revision no. & date. Detail numbering system has been
described in the following work instructions:
a. Work Instructions for Document Numbering System.
b. Work Instructions for control of drawings and specifications.
4.2.4 CONTROL OF RECORDS
A documented procedure (Control of Records LG-QAD-P-02) has been established to
have the necessary control of records under the Integrated Management System.
a)
Records have been established and maintained at Livguard to provide evidence of
conformity to requirements and of the effective operation of Integrated
Management System.
b)
The records developed at each of the identified stages are user friendly and help
to analyze the data and hence to take suitable decision.
c)
The records maintained are legible, readily identifiable by their title or document
number and are retrievable.
d)
These records are controlled and are stored suitably to prevent their damage /
deterioration during use / till retention.
e)
The retention time of the records has been identified based on the extent of need
and the method of disposal/disposition has also been documented.
f)
The retention period of Integrated Management System related documents and
records has also been specified based on the requirements of the standard /
customer / regulatory / legal and other requirements.
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MANAGEMENT RESPONSIBILITY
5.0
PURPOSE:
To describe the management responsibility of Livguard in effectively and efficiently
maintaining an Integrated Management System and taking actions for improvement, so
as to achieve desired benefits for all concerned.
5.1
MANAGEMENT COMMITMENT
The management of Livguard is committed to establish, implement and continually improve
upon the Integrated Management System of this organization. For this purpose:
The top management not only believes but is committed to meet the customer / market
and regulatory / legal and other requirements and ensure effective implementation of
Integrated Management System. This is ensured through Management Review Meetings
/ Corporate meetings / periodical plant level meetings which are held to review the status
and take decisions for corrections / improvements.
Targets of performance have been fixed which are reviewed by the top management on
periodic basis. All actions are directed towards improvement of the results so that the
targets are met.
The organizations IMS Policy has been established, aligned with corporate vision and
mission statement, issued and widely communicated to all concerned. IMS objectives
have also been defined at organization and functional level and communicated. The top
management ensures that the personnel of LIVGUARD are involved and motivated and
work to achieve the defined objectives.
Systems for conducting management reviews in order to evaluate the performance of the
organization and effectiveness of implemented system has been established.
Necessary resources for manufacturing of lead acid battery plates and batteries in terms
of machinery, equipment, infrastructure, personnel, working environment and material
have been provided. These requirements are also reviewed periodically as per this
manual to ensure not only compliance to existing needs but also to continually improve
upon it.
The environmental, OHS and applicable legal and other requirements especially those
relating to safe environment, handling, usage and maintenance of product / equipment,
as applicable have been compiled & communicated throughout the organization by
means of displays / visual aids / leaflets and trainings. These are updated at regular
intervals and also communicated to external interested parties on need basis.
Resources needed are identified by concerned HOD and discussed with operational
head QA for their feasibility and to ensure their availability. Provisioning of resources is
done in order to meet the current and future needs of the customer / market, for
improvement etc.
5.2
CUSTOMER FOCUS
Management of LIVGUARD is committed to meet the expectations of its various
customers.
All the requirements needed for the Manufacturing of product shall be obtained from
sales / manufacturer. Our sales / marketing person are in touch to survey the everchanging need of customers. The management has decided his policy keeping in view or
the future need of customers. Customers feedbacks are also consider seriously for
improvements.
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The Market / Customers requirements shall be fully determined keeping in view the
customer satisfaction with respect to their requirements. The costumer feedbacks are
evaluated time to time and action shall be taken accordingly. The company shall use the
following tips for customer focus:1 Advertisement in Newspapers, Yellow pages, Television, Radio, banner, hoarding &
other effective communication media for customer awareness about the products.
2 Letters / leaflets to various Dealers & Distributors related to products.
3 Display of the board with adequate information at prompt location of cities of India &
overseas.
4 Launching of different schemes by the organization from time to time to attract the
customer.
Necessary resources are planned and arranged to satisfy the needs and expectation of the
customer. While determining these, the key requirements of the customer such as
conformity, reliability, delivery etc. are considered. Every effort is made to enhance customer
satisfaction.
While manufacturing components, all regulatory, legal and other requirements are identified
and complied with, as applicable. In addition, due care is taken to manufacture the material
through safe processes.
Any feedback received from the customer / branch / dealer / distributor / sales & marketing
team on product quality improvement is given due consideration and is suitably analyzed for
taking action. Pro-active approach is adopted in identifying the customer needs and
expectations through visits to the customer. In addition, feedback is also obtained from the
customer by Service Department. The feedback is given to the concerned departments for
improvement. Management also takes up the issues raised by the customer during periodic
review meetings and takes decisions for meeting them.
Service department is also responsible to review the needs and expectations of the
customer. The issues relevant for customer satisfaction are discussed along with section in
charge (s), which is requested to take suitable actions. Pending issues, if any, are also
brought out for status review. In case of non-conformances reported by the customer, a
countermeasure report is sent within the time frame as required / mutually agreed with
customer upon receipt of query / complaint. Periodic calls are made to the customer /
concerned persons in the market to obtain the status of the products being used and
difficulties experienced by customer, if any so that the same can be taken up for appropriate
corrective / preventive action.
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5.3
IMS POLICY
The management has established the Integrated Management system Policy as relevant to
the group, which has been adopted by the organization. The policy is aligned with the group
Vision and Mission statement.
The management of Livguard uses this policy as the basis for improvement of the
performance.
Keeping the IMS Policy in view, IMS objectives have been framed which are pursued
throughout the organization for compliance.
The management of Livguard is committed to comply with the requirements and continually
improve the effectiveness of the established Integrated Management System.
The above IMS Policy is widely publicized and communicated to ensure that it is understood
and implemented by all personnel. Wide publicity has been given by way of awareness
trainings, display of IMS Policy and wide distribution in print.
The IMS Policy is reviewed for continued suitability, during management review meetings.
5.4 PLANNING
5.4.1 IMS OBJECTIVES
The IMS Policy as framed by top management has been used as the frame work for setting the
Integrated Management System objectives. These objectives have been set with the intention of
improvement of the performance and achievement of customer expectations.
The Objectives in line with IMS set at Livguard Batteries Pvt. Ltd., Manpura are:
Enhance Customer Satisfaction through improved product quality and after sales service.
Minimizing In-house Rejections & Rework and Warranty Claims.
Enhancing Employee satisfaction and increasing their knowledge & involvement.
Improvement in inventory turnover ratio.
Improvement in Vendor Rating.
Healthy and Safe Working Environment.
Conservation of Natural Resources.
Continual Improvement through Kaizen projects on Productivity / Quality / Cost / Delivery
/ Safety and Morale.
Complying with Legal and other requirements related to EHS.
The above objectives have been framed to address the customer expectations and for the
achievement of IMS Policy, Vision and Mission taking into account the legal and other
requirements to which the company subscribes and its significant environmental aspects and
OHS hazards, the techno-economical feasibility, operational and business requirements and the
views of the interested parties and are set for achievement within a defined period. The IMS
Objectives are monitored for the extent of their achievement and are included for review during
Management Review Meeting.
5.4.2 INTEGRATED MANAGEMENT SYSTEM PLANNING
The resources needed to implement the IMS Objectives have been provided in the form of
machines, equipments, human resource, technical information, raw material & spare parts etc.
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System for regular evaluation of availability of resources, raw material and spare parts etc. has
also been established. Process for production of quality components has been well established
through this manual and related Procedures and Work Instructions. Production is carried out in
accordance with the flow chart, WI, SOP, control plan and applicable drawings. The processes
needed to meet the requirements effectively have been identified in the control Plan. The
documented control plans focuses on compliance to needs and expectations of the customer,
product performance, tooling and verification facilities required, responsibilities etc.
The planning activities at LIVGUARD BATTERIES PVT. LTD. takes into consideration the
requirements of Integrated Management System and the objectives set within the organization.
For this purpose, resources and procedures are planned and implemented in a manner so that
changes required are controlled and consistent with the requirements of IMS. It is ensured that
the established system remains valid and effective even after any changes, as necessary.
5.5 RESPONSIBILITY, AUTHORITY AND COMMUNICATION
5.5.1 RESPONSIBILITY AND AUTHORITY
The management has identified the personnel within the organization who manage, perform and
verify the IMS related activities in line with the requirements of the standard to meet and
contribute towards IMS Policy and Objectives.
LIVGUARD BATTERIES PVT. LTD. is headed by CHAIRMAN, who is supported by Directors /
President along with HODs. HODs are supported by section in-charges. The roles /
responsibilities and authorities of HODs, section in-charges and other key positions of
respective functional areas are described in the specified format.
Whenever any nonconformance is noted in the product / process, immediate information is
given to the concerned departmental head / section in-charge for timely action. Those persons
who are directly responsible for the product quality such as concerned dept head / SI, quality
supervisor etc, have the authority to stop production in the event of any non-conforming product.
The production in all shifts is carried under the supervision of the dept Head or any nominated
person who have the authority for ensuring product quality during the production process,
keeping in mind Environment, Health and Safety requirements.
Organization Chart of Livguard batteries Pvt. Ltd. is enclosed as Annexure I of this Manual.
5.5.3 MANAGEMENT REPRESENTATIVE
MR has been nominated by the Top Management, Who
Ensures that processes are established, implemented and maintained as per the
requirements of ISO 9001:2008, ISO 14001:2004, and OHSAS 18001:2007 Standards.
Monitor, coordinate and evaluate the Integrated Management System.
Report to Top management on the performance of the Overall management system
including need for improvement.
Promoting awareness of customer and interested party requirements throughout the
organization directly or through related functions.
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Coordinating the efforts of various departmental heads in implementing the Integrated
Management System effectively, hence meeting the stated objectives.
Coordinating internal and external audits.
Coordinating / conducting management review meetings.
Carrying out liaison with the external agencies, if any.
Assisted by System Coordinator for effective functioning and coordination between the
departments.
5.5.2.1 Customer Representative
The service department Cell has been established and nominated by the Management to look
into the
Feedback and complaints received from customers and co-ordinate the Corrective
Actions / Preventive actions in the time frame as required / mutually agreed with
customer upon receipt of query / complaint.
Monitoring & analysis of warranty failure details received from different sources.
Communication of product related issues between plant and customer (branch / sales /
service / dealer / distributor etc.)
5.5.3 INTERNAL COMMUNICATION
The IMS Policy and Objectives of Livguard Batteries Pvt. Ltd. have been communicated at each
level through displays and awareness trainings. Integrated Management System related issues
including areas of concern are communicated through documented instructions and displayed
on notice boards as well.
In addition to the above, direct involvement at functional level is encouraged. For this purpose,
communication from management or team briefings takes place in one or following form.
Communication between various levels and functions has been established through verbal /
written communication as required.
Being a compact organization major means of communication is through:
Daily shop visits by officials when necessary instructions are passed on and feedback
received. Further action is taken by officials to co-ordinate the issues.
Daily morning meetings to discuss customer requirements, production status, environment
and safety concerns etc.
Periodic MIS which is used for performance analysis.
Periodic analysis of rejections.
Feed back on quality, environment and safety including Kaizen projects from sections.
Periodic meetings held between HODs & section in-charges.
Periodic Corporate meetings:
A) Management Review
B) Plant Performance Review Plant at HO
Forwarding of information received from customer or any other external agency to the
concerned department
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Monitoring the process performance w.r.t. planned targets to evaluate effectiveness of
implemented system
Reporting of any near miss / incident / accident to respective authority. Accident / incident
analysis & investigation results are recorded and communicated to the concerned persons.
Emergency situation requirements, Emergency Plan
In addition, the documented system procedure has been made and provided to all concerned.
5.5.4 EXTERNAL COMMUNICATION
Whenever any communication is received from the external interested parties, the organization
responds to the same and maintains the relevant documents.
The organization has decided not to communicate externally about its significant environmental
aspects and OHS hazards to the external interested parties.
5.6
MANAGEMENT REVIEW
5.6.1 GENERAL
System of periodic management review meetings has been established to review continuing
suitability, adequacy and effectiveness of the Integrated Management System including IMS
Policy and objectives. The management review meeting is also used as a platform for exchange
of ideas and inputs, leading to improvement of the entire system. The meeting is held at least
once every year but may be held more frequently if felt necessary by HODs / MR.
5.6.1.1
Integrated Management System Performance
The reviews include all the requirements of Integrated Management System and their
performance trends. The identified IMS Objectives shall be verified for having met the
requirements within the targeted time. As a minimum, the monitoring shall include achievement
of the targets as given in the plan and extent of customer satisfaction for the products supplied.
The results shall be reported during the MRM and evaluation shall be done for the achievement.
The records of review and their follow up are maintained with MR.
5.6.2 REVIEW INPUT
The management review committee is chaired by chairman / Plant Head and is coordinated by
HODs Members of the committee include all Section In-charges. The members provide relevant
input to the agenda issues to be discussed in the meeting.
The agenda of MRM consists of following:a) Progress on actions to be taken as decided in last Review Meetings.
b) Customer complaints, feedback and action taken including feedback from interested
parties.
c) Communication from external interested parties
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d) Analysis of actual and potential field failures and their impact on quality/environment or
safety.
e) Audit findings (Internal or external)
f) Review of IMS Policy and objectives vis--vis existing environment
g) Quality / Environment / Safety related problems (Product or process) and corrective /
preventive actions
h) Resource and training requirements
g) Changes that could affect the Integrated Management System
h) Recommendations for improvements
i) Accidents / Incidents / Emergencies including results of mock drills.
j) New / amended legal and other /or customer requirements and their effects in IMS.
k) Any other points as suggested by MR.
Review may also be carried out on activities, which influence the organizational goals and
objectives.
During the review, various issues as identified in the agenda are deliberated and discussed by
the members. The status is reviewed by the chairman of the meeting.
5.6.3 REVIEW OUTPUT
While reviewing the performance or status of issues identified in the agenda, Chairperson shall
take decision to resolve the issues and decide the target time for action in concurrence with the
concerned HOD. While taking the decision, focus shall be on improvement of the effectiveness
of Integrated Management System or product related requirements. The management shall
identify strategies resources and actions needed to meet the requirements.
The results of the review meeting shall be documented as minutes of the meeting and
communicated to all concerned. The status of action taken on these minutes shall be assessed
by MR on timely basis.
The records of review meeting shall be retained with MR.
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RESOURCE MANAGEMENT
6.0
RESOURCE MANAGEMENT
Purpose:
To determine and provide various resources essential to implement strategies & achieve
organizational goals & objectives. These include resources required to continually improve the
processes, so as to enhance the customer requirements and meet legal / statuary and other
requirements leading to overall improvement of the organizational performance.
6.1
6.2
PROVISION OF RESOURCES
LIVGUARD has provided all necessary and adequate resources in the form of skilled
manpower, machinery, material or equipment, MMDs (Monitoring & Measuring Devices)
needed to effectively implement and maintain the processes defined in this IMS Manual.
The plant is fully equipped to manufacture quality products and on time supply as per
customer requirements. Adequate resources in the form of maintenance activities have
been provided to maintain the plant in good health so as to meet the process
requirements.
Appropriate planning is done to meet the current and anticipated requirements of the
market.
Provision is made in the plans based on projections of the market to meet the
requirements on timely and continuous basis.
Resource requirements are identified, reviewed and augmented through periodic
meetings and reviews.
The resource identification takes into consideration the improvement process,
technological up-gradation required, intangible needs and enhancing environmental
compliances & safe working conditions etc.
Facilitated through ERP in all the Units for better control and monitoring.
HUMAN RESOURCE
6.2.1 General
The personnel at various levels and in different sections performing specific jobs have been
assigned job responsibilities on the basis of education, training, skill or experience in order to
meet the IMS requirements in an effective manner.
The concerned HOD/Section in-charge ensures effective team coordination, encourage
innovation and involvement so as to achieve the organizational goals & objectives.
Efforts are also made to broaden the job profile of the personnel. For this purpose, job
rotations (within the shop / inter shop) are done as required. The management encourages
innovation, suggestions and opinions leading to improvement in the working. Training is
provided to meet the new job requirements or enhance contribution to existing activities.
6.2.2 COMPETENCE AWARENESS AND TRAINING
1. The management of Livguard has ensured that necessary competence is available for
effective and efficient operation of the processes within the organization. Review is
carried out for existing and additional competence required to meet the new / additional
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Requirements for improvement in the process / product and environment / health / safety
requirements - Such reviews are either carried out during the need of technological
improvements in the process/product, changes in legislations or during training need
identification review.
2. System to identify the competency needs and provide training to personnel involved in
activities affecting quality / environment / health & safety has been established through a
documented procedure so as to enhance the employee involvement and contribution in
order to meet the organizational goals effectively. The personnel are made aware of the
consequences on account of production/delivery of non-conforming product / process.
3. Eligibility criteria have been laid down for personnel to be appointed at different
categories and levels in the organization. The norms for appointment of staff and workers
are based on educational qualification and/or requisite job experience.
4. The need to provide training to personnel within the organization is dependent upon the
competence or skill required to handle the jobs, induction of new equipment/ technology,
enhancement of individual skills or knowledge, improving awareness with respect to
organizational policies and objectives, market requirement and legal / statutory
requirement etc.
5. HOD (Concerned) is responsible for identifying training needs of persons within his
functional areas in consultation with Business Head, where necessary. Besides this, a
training schedule is prepared by the HR Department. In case of training requirement by
external agency requirement sent to Corporate HR for approval. Training is provided to
the employees of Livguard to support the achievement of organizations objectives and to
improve the employee competence. During identification of training needs, the processes
having significant impact / risk hazard on quality / environment and safety are taken into
consideration.
6. Technical or managerial trainings to be provided to Staff members are identified during
the start of each financial year and also intermittently, based on need. Approval from
Corporate HR is also taken in such cases where external training is needed. The workers
at various shops are provided training on the basis of need identified by the concerned
shop In-charge. Wherever required, in house training is imparted through lectures or
demonstrations on- the- job. Such trainings are also provided on account of new or
modified job requirements which effect product quality.
7. The training, besides the specific subject, also includes the organizational policy and
goals, documented system needs, customer needs and expectations, various systems
being practiced in the company etc.The organization is in the process of designing the
products and therefore, suitable expertise is available for product designing and
development and process engineering as well. Adequate computer aided facilities are
available for development of drawings for products/tools/gauges
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8 In addition to in-house training, external services from training institutes/experts are also
utilized with due consensus from Corporate HR. List of trainings providing various kinds
of trainings, which meet the needs of Livguard, are maintained. It is ensured that
personnel at Livguard are aware of the relevance and importance of the activities they
perform and their contribution in achieving the overall organizational goals and objectives.
9 In order to evaluate the effectiveness of training provided, a mechanism of obtaining
feedback and review of performance of the trained person has been instituted. The
feedback received is compiled and relevant information is communicated for further
action, as appropriate. The records of training for each employee along with their
education and experience are retained with HOD (HR) who updates the data based on
information received for training undergone by employee.
10 All efforts are directed to increase the employee involvement. For this purpose, various
activities are undertaken to enhance the employee satisfaction level and motivate them to
deliver better. Adequate incentive and employee/department recognition schemes have
been implemented to improve the involvement of the employees in day-to-day functioning
so as to achieve better results. Records of training provided, qualification, and experience
and employee involvement schemes are maintained with HR Department.
6.3
INFRASTRUCTURE
Livguard has a well laid out plant for production of lead acid battery and batteries for
different applications. The plant has the entire infrastructure required for production of
above as per market needs keeping in mind environment, health and safety
requirements. These include Oxide Mill, Grid casting area, strip casting area, expanded
grid production area Plate pasting area, Curing area, formation & drying area, plate
parting area, etc. In addition, suitable facilities for maintenance and dedicated laboratory
for incoming raw material, process verification including product performance testing
facility has been installed. A brief description of facilities is included in Section 3 of this
manual.
Workspace for easy storage and movement of material / product has been
provided and material handling is largely with the help of forklifts and through
trolleys. Safety requirements are considered during handling.
The component production is carried out in dedicated manufacturing cells. The
plant layout has been so planned that it optimizes the material travel and handling.
The machine / process setup is such that it facilitates synchronous flow of
material. Sufficient and adequate methods have been employed to evaluate and
monitor the effectiveness of the systems. These include process parameter
monitoring, patrol inspection, final product verification, PDI etc. The observations
are recorded in the inspection report or the values are plotted in the control charts,
as relevant.
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RESOURCE MANAGEMENT
Livguard has a self-contained water supply system to feed the need of plant and
workforce. Power supply is received from HPSEB on dedicated feeder. In addition,
DG sets with acoustic enclosures are installed to cater to the essential requirements
during the period of power failure. Diesel storage facility exists to meet the
requirements. Suitable fire fighting arrangements in the form of fire-fighting equipment
etc. have been installed to meet any emergency due to fire. Different sections of the
plant are adequately connected with treatment plants to prevent environmental
pollution.
For material handling, trucks and forklifts have been provided. The finish goods are
packed suitably and moved in trucks to customers in vicinity.
Appropriate support equipment such as air discharge system in identified areas,
compressed air supply, safety and protective equipment etc. have been provided. For
maintenance of machinery and plant, a separate maintenance department has been
established.
Adequacy of facilities is reviewed on yearly basis and augmented. Appropriate
consents for operation of plant like Generator set, water disposal, water treatment etc,
have been obtained.
Each contract / order on receipt is also reviewed for adequacy of facilities by Head
operations / HOD (Maintenance) with concerned R&D person along with other
concerned departments. Order for supply is accepted only if adequate facilities are
available or can be installed subsequently.
Adequate tools / accessories have been provided for smooth and safe working.
Toolings / Jigs & Fixtures, measuring equipment and similar facilities have been
made available to produce the product as per specification.
Due consideration is given to meet to the requirements laid down by the pollution
control board so as to comply with the environmental issues.
In order to effectively communicate within the organization, different facilities have
been made available. Communication with the external customer is facilitated
through email, telephone, mobile based application, courier etc.
Design and development facility equipped with software like AutoCAD.

In order to effectively monitor and control the operational activities, ERP system is
implemented in all the locations.
Contingency Plan / Emergency Preparedness Plan
The organization is well aware of the consequences of not fulfilling the timely requirements
of the customer / stakeholders. Therefore, in order to meet any emergency situations, a
contingency plan has been prepared which takes into considerations any kind of abnormal
situations which might lead to stoppage of supplies to the customer. The plan has identified
concerned personnel responsible to take identified actions in the event of above stated nonconformities.
The organization has established, implemented and maintained an Emergency
Preparedness and Response Plan to respond to potential accident and emergency
situations.
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Periodic Mock Drills are carried out at regular intervals to verify the effectiveness of the
Emergency Plan and the Plan is reviewed on the basis of the observations during the Mock
Drills and after the occurrence of any emergency.
6.4 WORK ENVIRONMENT
Efforts are made to ensure a clean and healthy work environment to make the work a
pleasure. HOD (HR) is responsible to ensure a clean and healthy environment so as to
have a positive influence on motivation, satisfaction and performance of people.
Special consideration has been given to the processes involves handling & use of
hazardous materials. To meet this and other job related difficulties, following facilities have
been provided by the management.
Masks, Hand gloves, safety aprons and other relevant PPEs have been provided to
workman at identified locations to prevent injury & ill health.
Circulating fans and coolers have been provided wherever required.
Adequate fire fighting arrangements have been made near entrance and other identified /
sensitive locations.
Scrubber has been installed in the manufacturing area.
Hygienic Canteen facilities have been provided.
Proper illumination in the shop floor is ensured to facilitate smooth working.
RO for drinking water.
Clean & hygienic wash rooms.
Medical facilities are available to staff and workmen. Periodic / need based health
checkups are also conducted free of cost. First aid boxes are available in case of need.
Need based ambulance service is also available.
Periodic training and guidance is provided to the staff and workman on quality /
environmental / health / safety requirements, rules and use of protective equipments.
In order to ensure that the product meets the specified requirements, appropriate
conditions for maintenance of the process are established. These have been made
known through appropriate work instruction and are monitored. Adequate attention is
paid to address the safe process requirement at the time of product planning /
development.
The process / storage areas are kept clean. All employees of Livguard ensure 5 S
activities in their respective areas.
Human factors such as ergonomics are also considered in deciding the controls over
processes and placement of personnel.
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PRODUCT REALIZATION
7.0
PRODUCT REALIZATION
PURPOSE:
To establish a system for effective planning and development of processes necessary realize
the products as per stipulated requirements and consistent with Integrated Management
System.
7.1
PLANNING OF PRODUCT REALIZATION
The planning for product realization is done at the time of new product development. While
stipulating the criteria, it is ensured that the needs and expectations of the customer are
fulfilled and objectives of the organization are met. The established criteria are reviewed on
ongoing basis so that they continue to meet the stated requirements effectively, keeping in
mind the environment, health & safety requirements and legal compliances as well.
In order to develop consistent quality products, suitable processes are established when
required, new processes are designed or existing processes modified to meet the changed/
specific product requirements. The documents necessary for product realization such as
drawings, product/ material specification, BOM, verification criteria, production instructions,
control plans etc. are prepared through multi-disciplinary teams. The processes and product
are validated prior to taking up regular production. Adequate planning is done to identify
tooling, MMDs required, training to personnel, maintenance supports etc. as necessary for
continuous production.
The above requirements are planned on receipt of requests, taking into consideration the part
experience, warranty claims of similar products, customer feedback etc. The planning in the
form of Gantt chart is prepared which is monitored on ongoing basis
7.1.1
The customer requirements or reference to the technical specification are included in the
control plan which is developed based on Procedure for Design, Development & Engineering.
7.1.2
The control plan and process inspection check sheets include the characteristics to be verified,
criteria of acceptance and equipments to be used are defined / identified. Whenever the
acceptance of product is on the basis of attribute characteristics, the levels of acceptance are
defined.
7.1.3
During the process of development of the products, its confidentiality is maintained and any
related issues are not disclosed / discussed with other interested parties.
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PRODUCT REALIZATION
7.1.4
The process of product realization may be subjected to changes on account of changed
market / customer requirements, improvements, changes results by supplier etc. Prior to
incorporating the changes, their impact on other associated processes is evaluated by the
team and validation done to ensure the output continues to meet the requirements. When
specifically stated, the changes likely to be in-corporate in product or process are discussed
and prior approval sought.
7.2 CUSTOMER RELATED PROCESSES
7.2.1 Determination of requirements related to the product
At Livguard Batteries Pvt. Ltd. market / customer requirements are intimated to Design,
Development / Engineering department through enquiry / work order. On receipt of such
requirements, a review is carried out to identify all possible requirements for the product to be
supplied. Review includes post supply activities / requirements like actions under warranty,
contractual obligations such as maintenance services and supplementary services such as
recycling or final disposal. If required, assessment is also made through meetings with the
marketing team / customer, w.r.t anticipated and user requirements. In addition, issues for
compliance to legal / regulatory & other requirements are identified, including those relevant to
processes / product.
7.2.2 Review of requirements related to the product
After receipt of confirmation / acceptance, a review is carried out by Development Department
w.r.t. the offer or quote submitted and order received. The review includes:a)
Clear identification of product requirements through customer drawings/specification
(if applicable)
b)
Variations, if any w.r.t offer submitted and order received
c)
Capability to manufacture and supply the requirements
Differences observed if any are resolved during meetings with the marketing team /
customers. The results of review are maintained with Development Department.
In case no document is submitted by the customer, the agreed requirements are confirmed
by Development Department, prior to taking up regular production.
Whenever changes are proposed by marketing team / customer, such changes are reviewed
by Development department along with concerned departments. On acceptance, such
changes are communicated to all relevant sections. Changes in documents are also carried
out, as appropriate, while making the changes, their impact on other associated processes is
also looked into.
The capacity to manufacture the proposed product shall be documented including associated
risks. These documents shall be maintained with Development Department.
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PRODUCT REALIZATION
7.2.3 Customer Communication
Livguard has established service department as nodal points to ensure effective communication
with the market / customer / warehouses etc. The service department coordinates the activities
for customer complaints resolution, warranty claims handling, complaint re-dresses etc. PPC
department coordinates for supply of prompt information w.r.t Product information, status of
supplies/ dispatch etc. The information received is immediately sent to concerned department
for attention on priority basis.
Where specified by the customer, Livguard takes all steps to supply the information in specified
format and through the means specified.
7.2.3.1 Interested Party Communication
HR is responsible for communication with all external parties for communication, including legal
authorities.
HR is also responsible to communicate the EHS requirements to interested parties.
7.3.1 Design & Development Planning
The processes are planned for manufacture of products which meet the market / customer
requirements. Planning of these processes is carried out through a multidisciplinary approach to
identify capability of existing processes or developing new ones. The planning takes the form of
Product development & planning (thru Gantt chart) which identifies the various stages to identify
the inputs and indicates the outputs to be delivered as per planned time frame. The
requirements of the customer / market or those identified by Livguard are indicated in the
Instructions, drawings, control plans etc.
The environmental impacts and health & safety hazard are identified and evaluated for their
significance. The significant aspects & impacts are considered for making objectives for
improvement. Also the financial aspects, technological options, business requirements, legal
requirements and views of interested parties are considered during development and to
prioritize the objectives.
7.3.2 Design & Development Inputs
The inputs for developing the product / processes are based on requirements stated by the
marketing team / customer, applicable product standards, regulatory requirements where
applicable, process requirements, customer complaints / warranty failures, in house rejections,
product output requirements, production outputs, process capability, cost of production,
experience from similar other products etc. Review is done while preparing Development
process planning / Gantt Chart to ensure that the input requirements are complete and
adequate.
7.3.3 Design & Development Outputs

The outputs are in the form of processes which ensure that product requirements are met in the
most efficient and effective manner. The flow charts, product drawings, control plans, verification
and monitoring criteria, check sheets, instructions, quality standards, SOPs, etc. form a part of
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Process outputs. These are developed by product development & engineering with CFT at the
time of product development. Appropriate information related to purchasing and service
provisions are also ensured.
7.3.4 Design & Development Review
Periodical reviews are carried out during design & development process. The processes
developed for manufacturing are reviewed by CFT prior to finalization. At the time of review, the
requirements specified by the customer, the end product to be delivered etc. are considered.
7.3.5 Design & Development Verification
Verification of the planned arrangements is carried out to ensure that the design and
development outputs are meeting the input requirements.
7.3.6 Design & Development Validation
The validation of the designed process is carried out through trial/ prototype runs. The
measurements of the process and the product are carried out to analyze the effectiveness in
meeting the planned outputs.
7.3.7 Design & Development Changes
Where necessary, the changes made in the process are identified and incorporated. Prior to
finalization, the effectiveness of the changed process is reviewed including its impact on the
product and associated processes.
7.4 Purchasing
7.4.1 Purchasing Process
a) All purchases are made from approved suppliers. New vendors are included in order to
meet the need of user departments. Approval of new vendors is done on the basis of
defined criteria. The performance of existing suppliers is also monitored in order to ensure
continued suitability of supplies. Purchases are also made from customer approved sources,
if any. Records for selection and evaluation of suppliers are maintained.
b) Quality of the products received is verified as per documented procedure. Vendors are
advised to ensure compliance to regulatory requirements for the products supplied.
Livguard Batteries Pvt. Ltd. considers their suppliers as the partners in the quality movement.
Towards this endeavor, Livguard batteries Pvt. Ltd. provides necessary guidance in upgradation of their systems and development of required documentation. A plan has also been
prepared for the vendors to achieve third party certification as per ISO 9001:2000 (who are not
certified). The organization also ensures that the suppliers are having a sound EHS
Management system and carries out audits at regular interval to verify the compliance status.
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PRODUCT REALIZATION
7.4.2 Purchasing information
The procurement of material is planned activity at LIVGUARD. The requirement of
material to be purchased is decided in advance based on production planning schedule
prepared at plant level based on production indent and /or communication received from
HO. The material is purchased from approved vendors through purchase order. The
purchase order is reviewed & approved by HOD Purchase in hard copy prior to release.
The PO contains complete details of material to be purchased, verification criteria, spec
no. or drawing no. with revision no. and duly different terms and conditions etc.
The quantity to be purchase each month /specified period is intimated to vendors through
delivery schedules. The general consumables are purchased based on indent raised by
store and concerned departments. The other items likes spares, M/c components,
instruments are purchased based on the indent raised by concerned departments.
7.4.3 Verification of Purchased Product
The quality & quantity of the product purchased is verified for compliance to purchase
order requirements and Incoming Quality Standards, as per the specified procedures.
The product specification against which the material is to be verified by has been issued
to suppliers. Any Non Conformance of incoming product characteristics is dealt very
seriously. Incoming product inspection is carried out on samples drawn from receipt lots
as per sampling plan and against specifications & requirements stated in purchase order.
In case of non-conformity in the supplier part, CAPA sought from the supplier and
thereafter thoroughly reviewed. Advice is given to those suppliers whose performance
falls below the target value. Improvement actions purposed by the suppliers are
monitored.
7.5
Production & Service provision
7.5.1 Control of Production & Service provision

At LIVGUARD, the importance of achieving product quality, environmental, health &
safety through compliance to documented system is well known. For this purpose the
process parameters to be maintained, requirements to be verified, tools to be used etc,
have been stated in the work instructions. The data at different functions is collected &
reviewed for verifying the product / process quality. Suitable measuring & monitoring
devices have been installed / provided to check the product /process characteristics.
Data at various process locations is collected recorded so that the same can be analyzed
for improvement
Control Plans
Control plan have been developed for the given product / family of products. The control
plan consists the various process activities associated with its production, method &
techniques employed for the production / verification.
A reaction plan has also been indicated to take care of situations when the process
becomes unstable or incapable. These control plans are reviewed & updated whenever
any change affects the product / process / measurement etc.
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PRODUCT REALIZATION
Work Instructions
Guidelines of doing the things right first time have been documented as work instructions.
These instructions are either specific to a product / process or are generic in nature for
application at more than one location. These work instruction have been derived from the
control plans & the product realization process. The process work instructions are
available / displayed for reference to the users. Dos and Donts also communicated
/displayed for specific processes /activities.
Verification of Job setups
In the event of new job being setup for the production, the job setup conditions are
verified as per the work instructions (where specified), physical operation of the machine
on samples so as to achieve the end result i.e. compliance to specified requirements as
defined in Quality Standards.
7.5.2 Validation of processes
All the processes employed in manufacturing process have been validated for the
planned outputs delivered based on the process parameters / methods employed /
qualification of the personnel etc. Records have been established to establish the
approval criteria.
7.5.3 Identification and traceability
Identification of the product is maintained through marking on the product / part or
through tag attached with the product lot. The traceability is maintained through the
documents supplied along with the components and a tag sticker which contains quantity
and date of manufacturing.
7.5.4 Customer Property
Not Applicable. No customer property is used at LIVGUARD Batteries Pvt. Ltd., Manpura.
7.5.5 Preservation of Product
Product conformity till customer destination is ensured at LIVGUARD through use of
suitable techniques and methods. Most of the products being unique in shape and size
are easily identifiable for the customer to whom they have to be supplied. The movement
of the product / part manufacturing in the organization is on trolleys / pallets done through
fork lift / stackers. These help in easy movement and prevent damages during transit.
Handling of material within the organization is manually or through fork lift / stackers
where every care is taken to prevent damages and unsafe conditions. The battery plates
are dispatched to assembly unit and the batteries are dispatched to the warehouse
/distributers as per the advice received from corporate logistics department.
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PRODUCT REALIZATION
Storage and Inventory
The stocks in the finished goods area usually are dispatched as per the dispatch plan
received from corporate logistics department. However, in case the material is kept
pending in the stocks, its condition is monitored periodically to assess any deterioration.
Actions are initiated whenever any non conformance is noted. Environmental and safety
measures are considered during storage and handling of various items.
The purchase department directs its efforts to maintain the optimum inventory based on
production requirements, supply scheduling, delivery performance of the supplier etc.
Appropriate vendor developments schemes have been put in place to have defect free
supplies. Supplies received are used on FIFO basis. Any product which is obsolete or not
currently in use is treated as obsolete material and kept duly identified in store.
7.6
Control of monitoring and measuring devices

The compliance to the stipulated requirements of the product is established through
suitable monitoring and measurement undertaken at defined stages. For this purpose
identification of the appropriate devices has been done. The type of instrument/ gauge to
be used, characteristics to be checked, frequency of verification etc. have been stated in
control plan and / or other suitable documents.
The equipments used are calibrated at specified interval, prior to use, through standards
having traceability to National/ International standards. Where required, the equipments
are adjusted/ readjusted prior to use. The status of calibration is indicated on the
instrument or traceability maintained through instrument serial number. The instruments
where adjustments can affect the calibration status are prevented through pasting
stickers on such adjusters. The instruments pending for calibration or not in use shall be
kept & handled separately so that their status is not disturbed and calibration effected. In
case it is observed that the product/ process was verified using an instrument which does
not conform to the requirements, immediate action is taken to hold such product through
intimation to the subsequent process. Such material is segregated using calibrated
instruments and actions taken to control non-conforming product. Records of calibration
for product characteristics measuring equipments are maintained with QA & for process
instruments with Maintenance department.
7.6.1 Calibration/ Verification Records
The gauges, measuring & test equipments used to check conformity of products have
been uniquely identified and details recorded. The frequency of calibration has been fixed
based on extent of use and criticality of measurement and calibration is carried out as per
the due date. The calibration records also give reference to the measurement standards
against which they are calibrated. The changes in the calibration activity on account of
engineering changes are recorded in History Card / Software. This history also states
compliance/ non compliance of the instrument after calibration, actions taken etc. Based
on the results, assessment is made of the impact of out of calibration condition on other
products/ processes and action taken accordingly.
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PRODUCT REALIZATION
7.6.3 Laboratory Requirements
7.6.3.1 LIVGUARD Batteries Pvt. Ltd. has facilities to carry out in-house linear measurement,
chemical testing for raw materials & in-process materials and to conduct tests on finished
products. The activities of the laboratory are controlled through the documented
procedure. The verification or tests are carried out by personnel who have suitable and
adequate experience to perform these functions. The method of carrying out verification/
testing has been documented in the work instructions which also give reference to the
test conditions, equipment to be used, calculations etc. as applicable. The tests/
verifications are carried out as per National/ International standards or customer specified
requirements (if any). The records maintained in the Laboratory are reviewed periodically
to assess the extent of compliance.
7.6.3.2 The facilities of external laboratory are also used for calibration of measuring &
monitoring equipment. These are usually availed from laboratories having their
management systems in line with ISO/ IEC 17025.
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MEASUREMENT, ANALYSIS AND IMPROVEMENT

8. MEASUREMENT, ANALYSIS AND IMPROVEMENT
8.0
PURPOSE:
To define system for effective and efficient measurement, collection & validation of data
to ensure organization performance improvement and customer satisfaction.
8.1
GENERAL
a) Measurement and monitoring is done at LIVGUARD Batteries Pvt. Ltd. to evaluate the
product, capability of processes, achievement of objectives, satisfaction of the customer and
compliance to the requirements of integrated management System. The performance is
continuously monitored and actions taken for further improvement. The legal requirements
are reviewed to monitor compliances. If any non compliance to legal requirements observed
immediate countermeasure / action taken and the concerned authority informed accordingly.
b) The quality plans defines the measurement & monitoring with respect to product and
processes. The product and process requirement are monitored and verified at specified
interval to ensure conformance to requirements. These requirements including their method
of verification, frequency, specified values etc. have been stated in relevant documents.
c) The internal audit, performance monitoring and reviews by the management at periodic
interval help to establish the extent and effectiveness of the implemented system and identify
areas for improvement.
d) The procedure for monitoring customer / interested party complaints & feedback defines the
system for measuring & monitoring customer need and views about the product. Continuous
interaction is maintained with the clients / interested parties to meet the requirements on ongoing basis. The improvements are suitably incorporated in the system so as to implement
them on regular basis.
e) The process capability is measured using identified / applicable statistical techniques.
f) The statistical techniques are implemented and monitored on daily basis.
g) The statistical concepts as relevant to the activity being performed, their advantage, data
collection, analysis and decision etc, have been suitably communicated at appropriate levels
within the organization.
h) Health of machines / personnels is ensured through planned preventive / predictive
maintenance activity by job rotation / continual improvements. Also breakdown figures are
monitored and corrective action is taken to minimize re-occurrences.
i) Feedback from production areas is collected on periodic basis. Corrective & preventive
actions are planned and taken.
j) Monthly analysis of performance is carried out reviewed during review meetings which
include customer complaints, warranty claims, in house rejections, production plan v/s
actual, ITR, Cost Savings, M/c breakdown trend etc.
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8.2
MEASUREMENT AND MONITORING OF CUSTOMER SATISFACTION
8.2.1 Customer Satisfaction

a) A documented procedure has been established based on review of customer feedback
for monitoring customer satisfaction including areas for dissatisfaction, so as to take
appropriate corrective/ preventive action.
b) The type and quantity of products to be manufactured at LIVGUARD in order to meet the
needs of different customers is decided on the basis of advance schedule received from
HO /PPC or on the basis of the ordered quantity.
c) Key areas of concern if any are highlighted during the meetings and corrective &
preventive actions are taken.
d) Monitoring customer perception is also done by obtaining input from sources such as
customer satisfaction surveys, customer data on delivered product quality; lost business
analysis, compliments, warranty claims and dealer reports etc.
e) In order to assess the extent of customer satisfaction, their perception and problems
faced by them, if any, a set of feedback forms are sent to customers periodically in order
to obtain data/ comments on the supplies made through LIVGUARD BATTERIES PVT.
LTD. The feedback includes nature of non-conformance observed, extent of deviations
and total rejections in the products supplied.
f) The feedback received from customers such as components rejected during receipt
inspection, in use failures, including complaints if any, delivery or quality concerns,
field returns, production disruptions etc. is compiled at the end of each month and is
used as a vital tool for analysis and improvement.
g) Customer assurance cell has been created to know the on-going needs of the market
/ customer. Any feedback received is immediately communicated to concerned
department to evaluate and take corrective/preventive steps.
h) During the review of customer feedbacks, specific emphasis is paid to identify critical
areas and also areas of dissatisfaction. The reasons for dissatisfaction are analysis and
recorded. The concerned HODs are suitably directed to take corrective/ preventive
measures for meeting the customer expectation in future supplies
i) In addition to above, visits are also paid to evaluate the quality of the products supplied
through LIVGUARD. These visits are also utilized to evaluate the extent of customer
satisfaction and take action on the feedback for improvement. Visit reports are reviewed
by Plant Head / HOD (QA) time to time.
j) The effectiveness of actions taken towards enhancement of customer satisfaction is
monitored through performance evaluation of processes/products, improvement of
customer satisfaction index, delivery performance, minimization of customer complaints,
warranty returns etc.
k) Any process/product difficulties faced are suitably communicated to internal customers.
This usually is done during daily morning meetings and action taken is reviewed for
effectiveness by concerned HOD.
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8.2.2 Internal audit
a) A documented procedure for planning & performing internal audits to verify whether
activities & related results comply with planned arrangements including the requirements
of ISO 9001, ISO-14001, OHSAS-18001 to determine the effectiveness of the
implemented Integrated Management System.
b) Internal audits are conducted objectively & independently by trained auditors such that
each activity and every manufacturing process at LIVGUARD is audited as per plan to
ensure applicable standards, normative compliances in line with business goals. This
includes the audit of products at appropriate stages of manufacturing and dispatch to
verify its conformance to all specified requirements such as dimensions, functionality,
packaging, labeling and marking etc. and their effectiveness verified.
c) The audits are scheduled on the basis of the status & importance of activity to be audited.
The audit plan includes all Integrated Management System related processes and
activities. The schedule also takes into account the results of previous internal / external
audit, customer complaints and internal problems related to IMS. The frequency of audit
is modified accordingly.
d) The audits are carried out by auditors who are trained to carry out audit as per
requirements of ISO 9001:2008, ISO-14001:2004, OHSAS-18001:2007. The schedule of
the audits is prepared indicating criteria, scope, responsibility and period of the audit. The
schedules are made known to all concerned.
e) The report of the audit is prepared by the auditors of & the result of the audit recorded &
brought to the attention of the concerned auditee & MR.
f) The auditee takes timely corrective and preventive action on the non-conformities
identified during the audit. The actions result in eliminating the identified and potential
non-conformances.
g) A follow up is done to ensure that the actions have been taken within agreed time frame
and they are effective. The results verified are reported in the NCR. Where necessary,
the frequency of the audit may be increased on occurrence of customer / interested
partys complaints/ increased non conformances.
h) The summary of Internal Audit finding is taken up for discussion during the review
meetings.
i) MR is overall responsible for coordinating the internal audit and retaining the results.
8.2.3 Measurement and monitoring of processes
a) For each of the processes, appropriate criteria to monitor and measure the effectiveness
& efficiency have been specified, which are checked for compliance.
b) The process of component manufacturing is done in line with the sequence of activities
as described in the flow chart / Control plans and as per the facilities installed at
LIVGUARD.
c) In order to ensure that the production of components follows approved criteria, a flow
chart and control plan has been prepared for manufacturing process and issued.
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d) In case of any deviations in the process due to a particular type of component or
modification of the process, the new/revised flow chart and control plan is issued.
e) The extent of in-process check to be carried out, have been documented in the control
plan, quality standards and work instructions, which has been issued to concerned
sections. This control plan indicates/makes reference to the applicable process
parameters to be controlled.
f) Permissible tolerances on control parameters (as per control plan), as per standard
followed at LIVGUARD are defined in relevant quality standard.
g) The process monitoring, including those identified as special processes, is carried out to
check the ability of the process in achieving planned results.
h) The process capability, performance in terms of output, rejection analysis etc. is carried
out in the production process. This helps to identify areas of monitoring & control. These
analysis are documented at respective stages.
i) Whenever planned results are not achieved, data analysis is carried out, corrections
made and actions taken for improvement so as to ensure that the product conforms to
the specified requirements.
j) In case new manufacturing processes are added, appropriate analysis is done to identify
the additional input requirements and check the process capability to achieve the desired
results. The data obtained is analyzed and documents developed indicating process
requirements, product acceptance criteria, measurements and tests to be performed,
process maintenance requirements as applicable, process capability etc.
k) The new products shall be manufactured with the planned facilities and samples are
approved after appropriate trials. This shall include copies of the drawings, control plans
(comprising of process flow, measurement techniques, sampling plans, reaction criteria),
results of product on testing, material test results, process capability data carried out etc.
Regular production is taken up only after approval from QA.
l) Control charts as identified, are maintained to monitor the process performance as
specified. Any significant changes, including tool change or machine repairs are indicated
in the control chart. It is ensured that the requirements of measurement techniques,
sampling, acceptance criteria, and reaction plan are complied with.
m) In the event when any process becomes unstable/non-capable, action is initiated as per
the reaction plan from the control plan. Subsequent actions include taking corrective
actions trough nominated persons within a specified time frame.
8.2.4 Measurement and monitoring of product
a) The product parameters to be controlled and stage wise product characteristics to be
maintained are documented in the form of control plans, specifications and work
instructions. These have been prepared for each type of product / family of products
being manufactured at LIVGUARD on the basis of drawings and specification and
process requirement. The quality standards have been suitably displayed at prominent
locations.
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b) The extent of in process and final product verification to be carried out, have been
documented in the control plans, which has been issued to concerned sections. The
records indicating conformity with acceptance criteria are maintained including authority
for release of final product.
c) Permissible tolerances on control parameters (as per control plan), as per standard
followed at LIVGUARD are defined in relevant work instructions. While selecting the
product parameters to be monitored to ensure conformity to internal and external
requirements, due consideration is given to the type of characteristic to be monitored,
means of measurement available/being used and capability of the personnel to check the
parameters.
d) Adequate lighting facilities, test equipment, reference samples and competent testing
personnel have been provided for verification.
e) In case of any deviations on such parameters, revised requirements are reviewed and
issued in the form of Engineering change notes for that component and referred in the
relevant control plans.
f) Records are maintained to indicate conformity of the product with specified requirements
at a particular stage. Components are not released for dispatch, until and unless the
action as required at all previous stages has been completed and that they meet the final
test requirements. The release of components is done with the approval of HOD(QA)/
nominated QA officers.
8.3
CONTROL OF NON-CONFORMING PRODUCT/ PROCESS

a) Documented procedure has been established to develop a system for prompt
identification of non-conformance, their identification, segregation and timely decision to
prevent unintended use or delivery.
b) Non-conformance may be identified in any process or activity, either by the concerned
users or by the person who verifies or reviews the performance in that area. Product with
unidentified or suspect status is also treated as non conforming product.
c) Non-conforming product or process shall be duly identified at that stage, either by
marking or Labeling or by placement in the identified area. Non-conformity may also be
identified through the process controls (e.g. control charts) maintained with the machine.
d) The quantity of the product found non- conforming, reason of non-conformity and actions
taken shall be recorded.
e) Action on non-conforming product may result in scrapping or reworking of the product.
The decision for taking action on non- conformity shall be done by the concerned HOD or
during joint meeting of HODs, in case the non conformance affects other related
processes as well.
f) In case concessions or deviations are permitted in the manufacturing process from those
originally approved, prior approval is obtained. The quantity, date or duration for which
the permission was obtained or the quantity authorized under deviation is recorded. The
material shipped under such authorization is duly identified by dispatch department
through marking on the packing.
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g) Action is then initiated to correct the processes so as to meet the original requirements.
h) Any product which has been reworked shall be verified for conformity to requirements prior to
transfer to the next stage /process. Appropriate instructions have been developed for rework and
re-verification of such products.
i) In case non-conformity is reported by the customer / from the market, then analysis is done of the
problem reported and action initiated to prevent such problems in future.
j) The process non-conformities as reported in the audit report maintained with QA officers shall be
reviewed by HOD (QA) once in each month to determine any trends or patterns of occurrence.
Suitable directions shall be issued for corrective/preventive actions to avoid similar situations of
non-conformance.
j) For components identified as non-conforming at stages identified in the control plan, action is
initiated for rectification or segregation of non conformance. Products which do not meet the
requirements even after re-work are scrapped.
k) Purchase and inspection procedures ensure that only such purchased products are used which
meet the specified requirements. Rejected materials are dealt with as per procedure.
8.3.1 Accident / Incident / Emergency

In case any Accident / Incident or emergency situation, the process is reviewed and the
cause of accident / incident / emergency investigated. Necessary corrective and
preventive action is taken to eliminate the cause of non-conformance.
8.4
ANALYSIS OF DATA
Section
a. In order to ensure that the decisions are based on facts, analysis of data is carried
out for the measurements and information collected. This helps in determining root
cause of problems and guide for actions for improvement.
b. LIVGUARD employs appropriate statistical techniques or their combination for
logical analysis.
c. The data is collected at appropriate stages and is analyzed to check if the needs
and expectations and the organizational objectives are being met and that the
developed system is effective in meeting these requirements.
d. The following areas are identified for analysis of data which may be considered for
analysis, from time to time.
Customer data & feedback.
Customer / interested party complaints
Warranty Claims
Rejection analysis
Production output.
Break down time for machines.
Process performance / trends.
Achievement of the planned targets
Supplier performance data
Effectiveness & Efficiency of established system etc.
Accident / Incident / Emergency
Overall Equipment Efficiency
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e. Data collection is being done on day-to-day basis in specified format / register /
software. Data collected from various shops / section is compiled for review and
analysis done at specified frequency or on need basis.
f. The trends observed in quality based on review are compared to the progress in
meeting the organizational objectives. This is also done through periodical
performance reviews of the individual performance against set targets. Actions are
taken towards improvement and the same are recorded. The actions include
directions from top management in meeting the planned requirements.
8.5
IMPROVEMENT
8.5.1 Continual Improvement:

a)
The management of LIVGUARD seeks to improve effectiveness and efficiency of
process of the organization. These improvements could be through use or review of
IMS Policy, IMS Objectives, audit results, analysis of data, management review,
corrective and preventive actions, improvement measures undertaken for various
processes etc.
b)
The MR / HODs receive & compile the suggestions for improvement from various
sections, certification bodies, customer feedback etc. All the information received prior
to Management Review is considered for inclusion in the agenda. Resources to be
provided, improvement actions to be initiated etc. are identified and decision taken for
implementation.
c)
The actions shall be updated or modified as and when required based on the
progress observed. During internal audits the improvement processes, corrective &
preventive actions, achievements of targets for the set objectives, shall also be
verified.
d)
Improvement teams have also been formed to identify areas, take actions and monitor
results obtained. Various programmers such as 5S, KAIZEN and similar have been
put in place to take actions for improvement. The focus of the activity is on control of
process and reduction of variation in process or product characteristics.
e)
The cross functional teams take up activity for revision or improvement of existing
activity or process / practices so that it leads to performance improvement. While
carrying out such activity due consideration is given to the need for improvement,
current practices, root cause analysis, evaluation of the effect etc.
f)
The continual improvement activity is always taken with a predefined target, time for
completion and responsibility of doing it. It has been found to be an effective tool
towards knowledge improvement, skill enhancement and employee participation.
g)
The improvements achieved through the continual improvement activity are reviewed
for their effectiveness in meeting the customer / legal and other requirements as well
as LIVGUARD Policy requirements on on-going basis.
h)
The details of the improvement activities undertaken are recorded with the group
leaders.
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8.5.2 Corrective action
a) Documented procedure has been established to ensure timely corrective and preventive
actions to eliminate causes of identified non-conformities relating to product / process
and Integrated Management System.
b) Any feedbacks shall be mutually discussed with concerned HODs. Any complaint/
feedback from customer is reviewed and prompt action taken for mitigation.
c) All complaints/ feedbacks received shall be examined by concerned HOD to determine
the root cause for the same. Based on the investigation, corrective actions shall be
decided, implemented and monitored for its effectiveness.
d) Field rejections shall be analyzed in the least possible time and action initiated for
eliminating the non-conformance.
e) Records shall be maintained with concerned HODs in corrective & Preventive action
register.
f) Periodical meetings shall be held by Head operations to analysis the problems concerned
to IMS and other issues including problems affecting product / process quality, any EHS
problems, meeting of targets, material shortages, resource requirement etc. These shall
be discussed and suitable actions shall be decided.
g) Based on concerned dept./shop performance on routine basis, non-conformities of critical
and repetitive nature related to product, process or documented system and other shall
be identified, analysed for their causes and recorded in corrective & preventive action
register. The actions shall commensurate with the nature and extent of non conformance.
h) Review shall also be made of the results of internal audit, process non-conformances
including accidents / incidents / emergencies etc. Such reviews shall be done by
concerned HODs. Effectiveness of the action taken shall be monitored / verified.
i) The actions may include training of personnel or modification of documents.
j) While deciding the action, its impact on associated activities shall also be considered.
Where essential, corrective action shall be applied to other similar processes to eliminate
the cause of non- conformity.
8.5.3 Preventive action

a)
b)
c)
d)
e)
f)
Section
In order to maintain the performance of the processes and products and to mitigate
the effects of loss due to potential non-conformities, appropriate preventive steps are
taken through a documented procedure.
These steps may arise from review of customer feedback, process measurement,
process warning, output from data analysis etc.
Based on the severity, occurrence and impact of the problem, Preventive actions are
decided.
A plan is prepared to identify likely non-conformities and their causes, the type and
extent of action required and time frame for implementation.
The plans are reviewed to verify effectiveness of proposed action.
The details of preventive actions undertaken are recorded.
09
PREPARED BY:
MRR
Issue No. 00

HEAD QA
Date
APPROVED BY:
HEAD OPERATIONS
24th Nov 2015

ISSUED BY :
MRR

Page No.: 45 of 50
ANNEXURE-I
ORGANISATION STRUCTURE (LIVGUARD BATTERIES PVT. LTD., MANPURA.)
Section
10
PREPARED BY:
MRR
Issue No.

HEAD QA
00
Date
APPROVED BY:
HEAD OPERATIONS
24th Nov 2015
ISSUED BY :
MRR

Page No.: 46 of 50
ANNEXURE-II
RESPONSIBILITY MATRIX (LIVGUARD BATTERIES PVT. LTD., MANPURA)
MFG
Procedures
Commercial (Purchase & Stores)
Design, Development Engineering
Human Resource Management
Legal Requirements
EHS Assessment & Review
PPC
&
Desp.
Process
Receip
Laborator Cust.
Final /
Store
t QA
y
A. Cell
PDQA
Purcha
se/ VD
IT
HR
Maintenan
ce
Tool
Room
DDE
Top
Mana
geme
nt
EHS Performance Measurement &

Monitoring
Consultation and Communication
Manufacturing (Production, PPC & Dispatch)
Maintenance
10 Quality Assurance
11 Service
12 Control of Documents
13 Control of Records
14 Internal Quality Audit
15 Corrective & Preventive Actions
16 Control of Non conforming Products
Section
11
Issue No.
00
Date
24th Nov 2015
ANNEXURE-IV
INTER-LINKAGE OF PROCESSES
PREPARED BY:
MRR

HEAD QA
APPROVED BY:
HEAD OPERATIONS
ISSUED BY :
MRR
QSC

Page No.: 47 of 50
ANNEXURE-IV
INTER-LINKAGE OF PROCESSES
PREPARED BY:
MRR

HEAD QA
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HEAD OPERATIONS
ISSUED BY :
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Page No.: 48 of 50
Section
12
Issue No.
00
Date
24th Nov 2015
ANNEXURE-IV
OUTSOURCED PROCESS CONTROL
S.
No.
Process / Activity
Calibration of Measuring
Equipments / Instruments
Maintenance of Utilities
Canteen Activities
Process of Training
PREPARED BY:
MRR
Control Method
Remarks
Laboratory is accredited to
NABL
Periodical Visits
Through AMC and verification
as per Check List
Verification after service /
maintenance
Regular verification at canteen
supplier end as per the check
list
Physical verification of
receiving of food in the
register.
Periodical Visits at supplier end
for hygienic conditions.
External training faculty to be
selected from reputed
organization.
Required experience on the
subject.
Numbers of training given on
the particular subject by the
faculty.
Quality of training material.

HEAD QA
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Page No.: 49 of 50
Section
13
Issue No.
00
24th Nov 2015
Date
ANNEXURE-V
(References & Glossary)
References:
The List of References which include Standards, Manuals, Procedures and applicable
Environmental and Health & Safety, Regulatory Requirements used in developing and
implementing the system is given below:Standards ISO 9001: 2008
ISO 14001:2004
OHSAS 18001:2007
Environmental / Occupational Health & Safety Regulatory Requirements
LIVGUARD maintains Legal Register of Environment and Health and Safety
Regulations, which includes all applicable Regulatory Requirements
Referred Procedures/ Process Approach
List of Referred Procedures are given in this manual (Annexure-II)
All Work Instructions (Procedural & EHS Specific)
Reference Manuals viz.: Lab Manual, Emergency Preparedness Plan etc.
Glossary:
Term
BOP
CFT
DEPT.
DG
EHS
EMS
ERP
FIFO
FMEA
GRA
HOD
HR
IMS
IQA
ISO
IER
Bought out Parts

Cross Functional Team
Department
Diesel Generator
Environment, Health and Safety
Environmental Management System
Enterprise Resource Planning
Definition
Term
IT
MIS
MMD
MR
MRM
NCR
OHSMS
First In First Out
OHSAS
Failure Mode & Effect Analysis

Group Risk Analysis
Head of Department
Human Resource
Integrated Management System
Internal Quality Audit
International Organization for
Standardization
Initial Environment Review
PREPARED BY:
MRR

HEAD QA
PDQA
PO
PPC
PPE
QA
QMS
RO
IMP
Definition
Information Technology
Management Information System
Monitoring & Measuring Devices
Management Representative
Management Review Meeting
Non Conformity Report
Occupational Health & Safety
Management System
Occupational Health & Safety
Assessment Series (OHSAS-18001)
Pre Dispatch Quality Assurance
Purchase Order
Production Planning & Control
Personal Protective Equipment
Quality Assurance
Quality management System
Reverse Osmosis
Improvement Management Programme
APPROVED BY:
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ISSUED BY :
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Page No.: 50 of 50
PREPARED BY:
MRR

HEAD QA
APPROVED BY:
HEAD OPERATIONS
ISSUED BY :
MRR

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LIVGUARD BATTERIES PVT. LTD.

V.P.O. MANPURA, TEHSIL-BADDI,

COPY NO.:REGTD. OFFICE

LIVGUARD BATTERIES PVT. LTD.

24th Nov 2015

LIVGUARD BATTERIES PVT. LTD.

List of Facilities Available

IMS Clause References

24th Nov 2015

REVIEWED & VERIFIED BY:

LIVGUARD BATTERIES PVT. LTD.

REVIEWED & VERIFIED BY:

24th Nov 2015

LIVGUARD BATTERIES PVT. LTD.

Annexure-I (Organization Chart)

REVIEWED & VERIFIED BY:

24th Nov 2015

LIVGUARD BATTERIES PVT. LTD.

REVIEWED & VERIFIED BY:

24th Nov 2015

LIVGUARD BATTERIES PVT. LTD.

REVIEWED & VERIFIED BY:

24th Nov 2015

LIVGUARD BATTERIES PVT. LTD.

REVIEWED & VERIFIED BY:

24th Nov 2015

LIVGUARD BATTERIES PVT. LTD.

REVIEWED & VERIFIED BY:

24th Nov 2015

LIVGUARD BATTERIES PVT. LTD.

VISION & MISSION

To Enlighten Lives Globally

REVIEWED & VERIFIED BY:

LIVGUARD BATTERIES PVT. LTD.

24th Nov 2015

Mr. Navneet Kapoor

REVIEWED & VERIFIED BY:

24th Nov 2015

LIVGUARD BATTERIES PVT. LTD.

Adopt best manufacturing practices, latest technologies and Remain committed in

Continually improve upon environmental performance by maintaining eco friendly

REVIEWED & VERIFIED BY:

24th Nov 2015

LIVGUARD BATTERIES PVT. LTD.

SCOPE & APPLICATION

REVIEWED & VERIFIED BY:

24th Nov 2015

LIVGUARD BATTERIES PVT. LTD.

LIST OF FACILITIES AVAILABLE

REVIEWED & VERIFIED BY:

24th Nov 2015

LIVGUARD BATTERIES PVT. LTD.

INTEGRATED MANAGEMENT SYSTEM

Livguard Batteries Pvt. Ltd., Manpura has established, documented, implemented

REVIEWED & VERIFIED BY:

24th Nov 2015

LIVGUARD BATTERIES PVT. LTD.

INTEGRATED MANAGEMENT SYSTEM