Monthly Reviewed "In" SLA Monthly (ART/LTS) Monthly Total Volume

SLA - So Far this week
LBC
Ads - SLA
Average reviewing time (all queues) - hours
Contractual SLA (all queues) - hours
% IN SLA (from LBC Reviewing SLA Tracker)
Contractual SLA (all queues) - targeted % Ads Reviewed in SLA
Email Support - SLA
Average handling time (all queues) - hours
Ebay
Ads - SLA
Life to site (all queues) - hours
Imail (TnS, Service, Rechteinhaber and Schadensmeldung only) - SLA
Average Reaction Time - hours
Contractual SLA - hours
Imails (Androidsupport, iPhonesupport, Technical ) - SLA
Imails (Impressum only) - SLA
Imails (Behrdenanfragen only) - SLA
Blocket
Ads - SLA
Total Ads Handle (from Blocket stats)
Total Ads Out of SLA (from Blocket stats)
% IN SLA (from Blocket stats)
Contractual SLA - (targeted % Ads Reviewed in SLA)
Meetic
UK Email Support - SLA
Average Response Time (all queues) - hours
Dutch Emails Support - SLA
Finnish Email Support - SLA
Swedish Email Support - SLA
Subito
Ads - SLA
Average Waiting Time (Altro-C) - hours
Average Waiting Time (Gestionali Veicoli: Post-revisione) - hours
Average Waiting Time (Sospetti) - hours
Average Waiting Time (Abuso automatico) - hours
Segundamano ES
Ads - SLA
Average Response Time (all queues) - minutes
Contractual SLA (all queues) - minutes
Yapo
Ads - SLA
Average response Time (all queues) per day - hours
Percent of ads reviewed <30min per day
0
Segundamano MX
SLA
Average response time (Vehicles) - minutes
Contractual SLA (Vehicles) - minutes
Average response time (Animal) - minutes
Contractual SLA (Animal) - minutes
Average response time (Business & Services + Job & Education) - minutes
Contractual SLA (Business, employment and education) - minutes
Average response time (Clothes & accessories) - minutes
Contractual SLA (Clothes & accessories) - minutes
Average response time (real estate) - minutes
Contractual SLA (real estate) - minutes
Average response time (Miscellaneus) - minutes
Contractual SLA (Miscellaneus) - minutes
Finn
Ads - SLA
Number of ads reviewed IN SLA
Total number of ads reviewed
% Ads Reviewed in SLA
Contractual SLA - targeted % Ads Reviewed in SLA
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
23/May
24/May
25/May
26/May
27/May
28/May
29/May
Monthly
Reviewed
"in" SLA
Monthly
(ART/LTS)
Monthly
Total Volume
1.39
3.00
91.47%
85.00%
1.59
3.00
84.92%
85.00%
1.09
3.00
95.74%
85.00%
2.15
3.00
84.62%
85.00%
1.05
3.00
97.82%
85.00%
1.11
3.00
96.69%
85.00%
2.01
3.00
77.10%
85.00%
75.16%
85.00%
1.94
3.00
-
1.52
2.00
2.55
2.00
2.16
2.00
2.34
2.00
5.75
2.00
6.09
2.00
2.76
2.00
3.56
2.00
0.82
2.00
0.82
2.00
0.92
2.00
1.13
2.00
1.19
2.00
0.93
2.00
0.90
2.00
1.03
2.00
8.94
24.00
7.59
24.00
6.41
24.00
5.32
24.00
5.18
24.00
6.57
24.00
24.00
10.83
24.00
1.74
12.00
1.18
12.00
1.73
12.00
0.78
12.00
2.11
12.00
1.66
12.00
12.00
1.85
12.00
0.43
1.00
0.36
1.00
0.18
1.00
0.86
1.00
1.00
0.18
1.00
1.00
0.56
1.00
69.70
240.00
69.83
240.00
68.40
240.00
35.05
240.00
2.71
240.00
240.00
240.00
65.83
240.00
1.00
16,558
1132
93.16%
95.00%
1.00
15,147
2975
80.36%
95.00%
1.00
15,802
1697
89.26%
95.00%
1.00
14,628
2167
85.19%
95.00%
1.00
13,348
1687
87.36%
95.00%
1.00
17,911
1803
89.93%
95.00%
1.00
21,240
603
97.16%
95.00%
91.14%
95.00%
1.00
-
533200
47257
-
14.00
14.00
14.00
14.00
14.00
14.00
14.00
14.00
11.74
24.00
11.28
24.00
11.28
24.00
13.36
24.00
9.56
24.00
4.57
24.00
3.49
24.00
13.05
24.00
24.00
24.00
40.53
24.00
19.86
24.00
14.20
24.00
18.85
24.00
9.50
24.00
24.38
24.00
69.26
24.00
86.52
24.00
89.70
24.00
82.43
24.00
71.24
24.00
53.50
24.00
60.14
24.00
45.70
24.00
0.61
0.36
1.50
0.57
0.73
3.00
1.72
0.76
1.50
0.53
0.99
3.00
0.86
0.52
1.50
0.51
0.58
3.00
1.02
0.70
1.50
0.66
0.66
3.00
1.32
0.56
1.50
0.83
0.41
3.00
2.20
0.26
1.50
0.49
0.46
3.00
2.21
0.22
1.50
0.66
0.42
3.00
1.39
0.77
1.50
0.70
0.62
3.00
33
60
29
60
25
60
30
60
31
60
28
60
34
60
30
60
2.07
0.50
30.91%
50.00%
0
1.56
0.50
71.97%
50.00%
0
2.48
0.50
56.69%
50.00%
0
2.71
0.50
35.80%
50.00%
0
2.47
0.50
49.19%
50.00%
0
1.10
0.50
67.27%
50.00%
0
0.75
0.50
77.19%
50.00%
0
72.65%
50.00%
-
1.78
0.5
-
10
10
12
15
9
15
11
15
11
15
12
10
9
10
11
15
15
15
12
15
13
15
10
10
12
10
12
15
9
15
11
15
13
15
11
10
27
10
22
15
27
15
32
15
23
15
26
10
8
10
9
15
14
15
12
15
11
15
10
10
6
10
10
15
10
15
15
15
10
15
8
10
16
10
6
15
12
15
7
15
9
15
9
10
15
10
12
15
14
15
13
15
16
15
13
10
0
0
654
654
100.00%
90.00%
2,147
2,147
100.00%
90.00%
855
855
100.00%
90.00%
0
0
1,303
1,303
100.00%
90.00%
2,096
2,096
100.00%
90.00%
93.74%
90.00%
41790
44580
-
90.00%
90.00%
January
February
March
April
May
June
July
August
September
October
November
December
3.38
3.00
59.60%
85.00%
2.82
3.00
63.01%
85.00%
4.07
3.00
52.76%
85.00%
6.93
3.00
45.27%
85.00%
1.94
3.00
75.16%
85.00%
0.00
3.00
0.00%
85.00%
0.00
3.00
0.00%
85.00%
0.00
3.00
0.00%
85.00%
0.00
3.00
0.00%
85.00%
0.00
3.00
0.00%
85.00%
0.00
3.00
0.00%
85.00%
0.00
3.00
0.00%
85.00%
4.18
2.00
4.45
2.00
4.52
2.00
4.78
2.00
3.56
2.00
0.00
2.00
0.00
2.00
0.00
2.00
0.00
2.00
0.00
2.00
0.00
2.00
0.00
2.00
0.92
2.00
1.20
2.00
1.18
2.00
1.13
2.00
1.03
2.00
0.00
2.00
0.00
2.00
0.00
2.00
0.00
2.00
0.00
2.00
0.00
2.00
0.00
2.00
19.87
24.00
28.86
24.00
37.82
24.00
24.73
24.00
10.83
24.00
0.00
24.00
0.00
24.00
0.00
24.00
0.00
24.00
0.00
24.00
0.00
24.00
0.00
24.00
4.75
12.00
6.50
12.00
6.20
12.00
3.22
12.00
1.85
12.00
0.00
12.00
0.00
12.00
0.00
12.00
0.00
12.00
0.00
12.00
0.00
12.00
0.00
12.00
0.42
1.00
0.35
1.00
0.28
1.00
0.96
1.00
0.56
1.00
0.00
1.00
0.00
1.00
0.00
1.00
0.00
1.00
0.00
1.00
0.00
1.00
0.00
1.00
21.05
240.00
54.45
240.00
74.93
240.00
87.26
240.00
65.83
240.00
0.00
240.00
0.00
240.00
0.00
240.00
0.00
240.00
0.00
240.00
0.00
240.00
0.00
240.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
96.49%
95.00%
95.85%
95.00%
85.91%
95.00%
85.89%
95.00%
91.14%
95.00%
0.00%
95.00%
0.00%
95.00%
0.00%
95.00%
0.00%
95.00%
0.00%
95.00%
0.00%
95.00%
0.00%
95.00%
15.25
14.00
32.58
14.00
9.13
14.00
Stopped
14.00
Stopped
14.00
Stopped
14.00
Stopped
14.00
Stopped
14.00
Stopped
14.00
Stopped
14.00
Stopped
14.00
Stopped
14.00
22.66
24.00
26.38
24.00
11.45
24.00
13.05
24.00
15.97
24.00
0.00
24.00
0.00
24.00
0.00
24.00
0.00
24.00
0.00
24.00
0.00
24.00
0.00
24.00
19.41
24.00
28.07
24.00
16.88
24.00
24.38
24.00
20.20
24.00
0.00
24.00
0.00
24.00
0.00
24.00
0.00
24.00
0.00
24.00
0.00
24.00
0.00
24.00
25.76
24.00
32.72
24.00
17.51
24.00
31.77
24.00
32.64
24.00
0.00
24.00
0.00
24.00
0.00
24.00
0.00
24.00
0.00
24.00
0.00
24.00
0.00
24.00
1.29
0.68
1.50
0.68
0.48
3.00
1.47
0.77
1.50
0.77
0.59
3.00
1.43
0.72
1.50
0.72
0.55
3.00
1.43
0.61
1.50
0.61
0.70
3.00
1.39
0.77
1.50
0.77
0.62
3.00
0.00
0.00
1.50
0.00
0.00
3.00
0.00
0.00
1.50
0.00
0.00
3.00
0.00
0.00
1.50
0.00
0.00
3.00
0.00
0.00
1.50
0.00
0.00
3.00
0.00
0.00
1.50
0.00
0.00
3.00
0.00
0.00
1.50
0.00
0.00
3.00
0.00
0.00
1.50
0.00
0.00
3.00
29
60
32
60
35
60
34
60
30
60
0
60
0
60
0
60
0
60
0
60
0
60
0
60
2.02
0.50
81.80%
50.00%
2.00
0.50
85.56%
50.00%
1.62
0.50
85.04%
50.00%
1.34
0.50
85.06%
50.00%
1.78
0.50
72.65%
50.00%
0.00
0.50
0.00%
50.00%
0.00
0.50
0.00%
50.00%
0.00
0.50
0.00%
50.00%
0.00
0.50
0.00%
50.00%
0.00
0.50
0.00%
50.00%
0.00
0.50
0.00%
50.00%
0.00
0.50
0.00%
50.00%
10
10
9
15
9
15
9
15
9
15
11
10
11
10
7
15
10
15
12
15
11
15
12
10
16
10
9
15
13
15
15
15
15
15
15
10
Missing
10
Missing
15
Missing
15
Missing
15
Missing
15
Missing
10
15
10
12
15
14
15
13
15
16
15
13
10
0
10
0
15
0
15
0
15
0
15
0
10
0
10
0
15
0
15
0
15
0
15
0
10
0
10
0
15
0
15
0
15
0
15
0
10
0
10
0
15
0
15
0
15
0
15
0
10
0
10
0
15
0
15
0
15
0
15
0
10
0
10
0
15
0
15
0
15
0
15
0
10
0
10
0
15
0
15
0
15
0
15
0
10
49,555
49,740
99.63%
90.00%
56,856
57,111
99.55%
90.00%
73,253
76,074
96.29%
90.00%
51,138
85,868
59.55%
90.00%
41,790
44,580
93.74%
90.00%
0
0
0.00%
90.00%
0
0
0.00%
90.00%
0
0
0.00%
90.00%
0
0
0.00%
90.00%
0
0
0.00%
90.00%
0
0
0.00%
90.00%
0
0
0.00%
90.00%
LBC
Ads - SLA
Average reviewing time (all queues) - hours
% IN SLA (from LBC Reviewing SLA Tracker)
Email Support - SLA
Average handling time (all queues) - hours
Ebay
Ads - SLA
Life to site (all queues) - hours
Imail (TnS, Service, Rechteinhaber and Schadensmeldung only) - SLA
Imails (Androidsupport, iPhonesupport, Technical ) - SLA
Imails (Impressum only) - SLA
Imails (Behrdenanfragen only) - SLA
Blocket
Ads - SLA
Total Ads Handle (from Blocket stats)
Total Ads Out of SLA (from Blocket stats)
% IN SLA (from Blocket stats)
Contractual SLA - (targeted % Ads Reviewed in SLA)
Meetic
UK Email Support - SLA
Dutch Emails Support - SLA
Finnish Email Support - SLA
Swedish Email Support - SLA
Subito
Ads - SLA
Average Waiting Time (Altro-C) - hours
Average Waiting Time (Gestionali Veicoli: Post-revisione) - hours
Average Waiting Time (Sospetti) - hours
Average Waiting Time (Abuso automatico) - hours
Segundamano ES
Ads - SLA
Average Response Time (all queues) - minutes
Contractual SLA (all queues) - minutes
Yapo
Ads - SLA
Average response Time (all queues) per day - hours
Percent of ads reviewed <30min per day
0
Segundamano MX
SLA
Average response time (Vehicles) - minutes
Contractual SLA (Vehicles) - minutes
Average response time (Animal) - minutes
Contractual SLA (Animal) - minutes
Average response time (Business & Services + Job & Education) - minutes
Contractual SLA (Business, employment and education) - minutes
Average response time (Clothes & accessories) - minutes
Contractual SLA (Clothes & accessories) - minutes
Average response time (real estate) - minutes
Contractual SLA (real estate) - minutes
Average response time (Miscellaneus) - minutes
Contractual SLA (Miscellaneus) - minutes
Finn
Ads - SLA
Number of ads reviewed IN SLA
Total number of ads reviewed
% Ads Reviewed in SLA
Contractual SLA - targeted % Ads Reviewed in SLA

Monthly Reviewed "In" SLA Monthly (ART/LTS) Monthly Total Volume

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Monthly Reviewed "In" SLA Monthly (ART/LTS) Monthly Total Volume

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SLA - So Far this week

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