Me, as a criminology student, really dont understand why this hostage taking

situation that should had have been handled successfully became what a part of
action-drama film seasoned with little comedy.
Why?
Watching the video clips of the crisis in youtube, I cant stop myself from grinding
my teeth out of distress especially when Mendoza started shooting his hostages
after witnessing his brother being arrested by the Police. Luckily, I was able to stop
myself from outburst, else, people around me in the computer caf will think I am
going crazy.
Well, I guess for me, in my on view, I do not blame the Police involved in the
operation because they were just doing what they are told to do. I blame their boss,
the one giving them the order