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Customer Service and Call Centres PDF
Customer Service and Call Centres PDF
www.leeds.gov.uk/bipcleeds
Customer Service
& Call Centres
Leeds Library and Information Service 2014
image: leedsnight by Andrew Roberts www. tinyurl.com/leedsnight
Page 1 of 15
www.leeds.gov.uk/bipcleeds
Blue Arrow
18 Park Row, Leeds, LS1 5JA
tel: 0113 242 7288
0113 244 6717 Catering
website: www.bluearrow.co.uk
Industrial and Manufacturing jobs; Distribution and Warehousing; Driving; Catering;
Cleaning; Call Centre; Office staff.
Temporary and permanent positions.
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Brook Street
17 Albion Place, Leeds, LS1 6JS
tel: 0113 243 6611
fax: 0113 243 4039
email: leeds@brookstreet.co.uk
website: www.brookstreet.co.uk
Secretarial and office staff - Administration, Call Centres, Clerical, Customer Service,
Personal Assistants, Receptionists, Sales.
Finance and Accounts up to part qualified level.
Light industry, including: Warehouse, Fork-lift Truck Drivers, Pickers/Packers
Contract, temporary and permanent positions.
deal with candidates with limited experience? No
opportunities for students while they are at college? Yeslimited opportunities: need to meet criteria;
students advised to register online at www.brookstreet.co.uk
deal with graduates? YesMainly on a temporary basis; some limited opportunities for permanent
roles
opportunities for candidates with foreign language skills? Yes
member of the Recruitment & Employment Confederation
Charterhouse Recruitment
tel: 0113 242 5599
fax: 0113 243 0606
email: leeds@charterhouserecruitment.co.uk
website: www.charterhouserecruitment.co.uk
Accountancy: Qualified and Part Qualified Accountants, Payroll Specialists, Cashiers,
Graduate Trainees, Ledger Clerks and Supervisors, Bookkeepers, Credit Control
Specialists, Analysts.
Business Support: Office Assistants, Secretaries / PAs, Administrators and Clerks, Customer
Service Clerks, Receptionists, Office Managers.
Corporate: Human Resources, Sales and Marketing, Supply Chain, Procurement,
Purchasing.
deal with candidates with limited experience? Yes
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Clark Legal
20 East Parade, Leeds, LS1 2BH
tel: 0113 242 2141
fax: 0113 242 2113
email: leeds@clarklegal.co.uk
contact form on website
website: www.clarklegal.co.uk
Legal Professionals: Solicitors, Partners, Fee Earners, Legal Executives, Paralegals, Law
Cost Draftspeople, Legal Cashiers, Office Management
Support Staff: Personal Assistants, Legal Secretaries, Trainee Secretaries, Administrators,
Receptionists, Call Centre staff, Office Assistants.
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Headway Recruitment
Fountain House, 4 South Parade Leeds, LS1 5QX
tel: 0113 367 2727
fax: 0872 110 3876
email: info@headwayrecruitment.co.uk
website: www.headwayrecruitment.co.uk
Office, e.g. Administration, Bookkeeping, Business Development, Call Centre Jobs,
Customer Service, Field Sales, Finance, Legal Assistants, Legal Secretarial, Marketing
Assistants, Medical Secretarial, Office Assistants, Office Juniors, Payroll, Purchase Ledger,
Sales Executive, Sales Ledger, Telesales, PAs, Executive Assistants and Secretaries,
Receptionists, Website Administration.
Management, e.g. Customer Service Managerial Jobs, Office Management, Procurement
and Supply Chain, Project Management, Facilities Management, Human Resources,
Transport and Logistics, Health and Safety, Event Management.
Engineering, e.g. Maintenance Engineers, Field Service Engineers, Electrical and
Mechanical Engineers, CAD Technicians, Structural Design Engineers, Skilled Machinists.
Temporary and permanent positions.
deal with candidates with limited experience? No - candidates need at least a little office experience
opportunities for students while they are at college? Yes
opportunities for candidates with foreign language skills? No
member of the Recruitment & Employment Confederation
Huntress Group
Ground Floor, Coverdale House, 13 East Parade, Leeds, LS1 2BH
tel: 0113 205 6400
email: office.leeds[at]huntressgroup.com
website: www.huntress.co.uk
Office based jobs - permanent, temporary and contract positions, from entry level to heads
of departments, across all sectors, for all support departments, including: secretarial and
office support, human resources, marketing, finance and customer services.
Branches throughout the UK.
deal with candidates with limited experience? Yes
opportunities for students while they are at college? Yes
deal with graduates? Yes
opportunities for candidates with foreign language skills? Yesoccasionally
member of the Recruitment & Employment Confederation
member of any other industry body? The Association of Professional Staffing Companies (APSCo).
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Industrious
Lower Ground Floor, 6 Butts Court, Green Dragon Yard, Leeds, LS1 5JS
tel: 0845 543 6793
fax: 0845 543 6794
email: enquiries@industriouspeople.com
website: www.industriouspeople.com
Commercial: permanent and interim placements as well as skilled and semi-skilled
temporary positions both in the public and private sectors, e.g. Admin, Financial Services, IT,
Telecoms, Engineering, FMCG, Retail, Customer Service, HR, Sales and Account
Management, Marketing, Accountancy and Education.
Industrial: placements in the Food, Warehouse and Distribution sectors.
member of the Recruitment & Employment Confederation
member of any other industry body? Association of Labour Providers (ALP).
Interaction Recruitment
2nd / 3rd Floor, 24b Lands Lane, Leeds, LS1 6LB
tel: 0113 866 2042
fax: 08719 116 319
website: www.interactionrecruitment.co.uk/
Commercial, e.g.: Personal Assistant/Secretarial; Administrative; Customer Service; HR;
Finance/Accounting; Insurance; Marketing/PR; Call Centre; Sales/Telesales; Legal;
Sales/Purchase Ledger; Management; Languages; Reception; Banking; Credit Control;
Design.
Construction, Mechanical and Electrical, and Asbestos: Trades and Labour, Building
Services, Engineering Services.
Driving, e.g.: Light Vans; Multi Drop Vans; 7.5 Tonne; Class 1; Class 2; Tipper; Crane; ADR;
Moffat; HIAB; Dustcarts; Skips.
Finance and Accountancy - Support; Part Qualified/QBE; Practice; Qualified.
Industrial, e.g.. Warehouse Operatives; Forklift; Manufacturing; Cleaning; Machine
Operatives; Drivers Mates; Distribution; Agricultural Operatives; Site Engineers; Food
Production Operatives; Porters.
IT, e.g: Web and Applications Development, Engineering and Architecture; CRM; ERP;
Infrastructure; Testing and Quality Assurance; Data Warehousing / Business Intelligence;
Telecoms.
Technical Engineering, e.g: Automotive; Aerospace; Food/Beverage; Special Purpose
Machinery; Oil and Gas; Retail.
Social Care.
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Manpower UK Ltd.
First Floor, Toronto Square, Infirmary Street, Leeds, LS1 2HJ
tel: 0113 243 8871
fax: 0113 245 1647
email: leeds.branch@manpower.co.uk
website: www.manpower.co.uk
Manpower deal with all aspects of Commercial, Administration and Clerical, Call Centres,
Finance and Accountancy, Information Technology, Technical, Production and Assembly,
Warehouse and Distribution, Driving and Logistics.
deal with candidates with limited experience? Yes
opportunities for students while they are at college? Yes
deal with graduates? Yes
opportunities for candidates with foreign language skills? Yes
member of the Recruitment & Employment Confederation
Office Angels
Civic Court, Calverley Street, Leeds, LS1 3ED
tel: 0113 218 6550
email: leeds@office-angels.com
website: www.office-angels.com
Secretaries/PAs, customer services, receptionists, data entry, administrators, audio/copy
typists, telesales, contact centre staff, office juniors.
deal with candidates with limited experience? Yes - only junior roles
opportunities for students while they are at college? Yes
deal with graduates? Yes
opportunities for candidates with foreign language skills? Yes sometimes
member of the Recruitment & Employment Confederation
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Office Team
Ground Floor, Sterling House, The Bourse, Leeds, LS1 5EQ
tel: 0113 242 8941
fax: 0113 242 1938
email: leeds@officeteamuk.com
website: www.officeteamuk.com
Admin, secretarial and office jobs across all industry sectors - temporary and permanent
positions: e.g. administrative and office support, customer service, data entry, switchboard,
reception, medical administrative support.
deal with candidates with limited experience? No - candidates need at least six months' experience
opportunities for students while they are at college? Yes
deal with graduates? Yes
opportunities for candidates with foreign language skills? No
member of the Recruitment & Employment Confederation
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Randstad
2nd Floor, 14 King Street, Leeds, LS1 2HL
tel: 0113 218 6900
fax: 0113 246 8516
email: leeds@randstad.co.uk
website: www.randstadstaffing.co.uk
Administration and Office Support - e.g. Secretarial and PAs, reception, office manager,
administrator, marketing manager, accounts assistant, credit control, payroll clerk, sales
executive, legal secretary, medical receptionist.
Call Centre, including: outbound and inbound call centre operators, telesales executives,
customer service advisors, team leaders and call centre managers.
Catering and Hospitality: food & drink, front of house, revenue & sales, behind the scenes,
chefs & kitchen, meetings & events, and management & executive.
Legal Support, e.g. legal secretary, paralegal, pay & fee earner, litigation associate, legal
assistant, conveyancing assistant.
Manual and Technical, e.g: production operatives, cash processors, pickers, packers,
production managers, service engineers, gas installers, warehouse operatives, depot
managers, warehouse managers, fork-lift truck operators, maintenance workers and HGV
drivers.
Medical Support, e.g. medical secretary, medical receptionist, dental assistant, pharmacy
assistant, custody nurse, laboratory assistant, care assistant, care co-ordinator.
Outdoors / Ground Maintenance.
Recruitment to Recruitment.
Retail, ranging from store assistants and sales staff, through to retail managers, area
managers, buyers, merchandisers and visual merchandisers.
Sales: The opportunities can range from counter staff through to sales director roles, and
include account managers, sales executives, area managers, regional sales managers,
technical sales specialists, customer relationship managers, estimators, contract/bid
managers, field sales specialists, trainee sales executives, sales engineers., and support
workers.
Telesales and telemarketing campaign opportunities.
deal with candidates with limited experience? Yes - however, it is better to have experience
opportunities for students while they are at college? Yes
deal with graduates? Yes
opportunities for candidates with foreign language skills? Yes but very rarely
member of the Recruitment & Employment Confederation
Page 10 of 15
www.leeds.gov.uk/bipcleeds
Reed
Ground Floor, Toronto Square, Infirmary Street, Leeds, LS1 2HJ
tel: 0113 236 8952 Accountancy
tel: 0113 236 8956 Admin & Office Support
tel: 01924 203 940 Education
tel: 0113 236 8954 Finance
fax: 0113 236 8998 Accountancy, Insuramce, & Finance
fax: 0113 236 8999 Admin & Office Support
fax: 01924 203 941 Education
email: rapleeds@reedglobal.com Accountancy
email: leeds.employment@reedglobal.com Admin & Office Support
email: leeds.education@reedglobal.com Education
email: leeds.finance@reedglobal.com Finance
website: www.reed.co.uk
website: www.reedglobal.com
Accountancy - non-qualified and part qualified accountancy positions within commerce and
industry, financial services, public sector, and not-for-profit.
Administration and Office Support - e.g. PAs, Secretaries, Receptionists, Data entry clerks,
Marketing administrators, Call Centre staff, Customer Service, and senior level
appointments.
Reed Education Professionals - e.g. Early Years, Teachers, Teaching Assistants, Nonteaching Staff, Further Education.
Finance - including Audit and Taxation, Banking, Financial Services.
Human Resources - e.g. Generalist HR, Compensation & Benefits, Recruitment &
Assessment, TUPE and Change Management, Training & Development, Industrial /
Employee Relations, Employment Law, Policies & Procedures, HR Strategy, Redundancy.
Insurance - including Actuarial, General Insurance, Mortgages.
Reed Social Care - including work for: qualified social workers, team leaders, residential
social workers, project workers, care assistants, child care, social housing, etc.
Any local vacancies in sectors such as Information Technology, Engineering, Health, Legal,
Marketing and Creative, Purchasing, Retail, and Scientific, dealt with by other Reed offices,
will also feature on the website.
deal with candidates with limited experience? Yes. Experience is preferred for Accountancy
candidates. Insurance candidates must have an insurance background. Social Care candidates
need at least 6 months hands-on social care experience.
opportunities for students while they are at college? Yes
deal with graduates? Yes
opportunities for candidates with foreign language skills? Yes sometimes
member of the Recruitment & Employment Confederation
Page 11 of 15
www.leeds.gov.uk/bipcleeds
Rullion
Upper Ground Floor Suite, Cathedral Chambers, Great George Street, Leeds, LS2 8BD
tel: 0113 290 3220 Rullion Build
tel: 0113 290 3222 Rullion Resource
fax: 0161 602 2110
email: ral.leeds@rullion.co.uk
website: www.rullion.co.uk
Rullion Build, e.g.: Mechanical and Electrical; Construction; Trades and Labour; Interiors;
Shopfitting; Housing and Public Sector.
Rullion Resource, e.g.: Administration and Clerical; Secretarial and PA; Call Centre;
Facilities Management; Finance and Asccounting; Human Resources and Training; Legal;
Marketing; Management; Sales; Quality Auditors; Recruitment.
deal with candidates with limited experience? Yes
opportunities for students while they are at college? Yes
deal with graduates? Yes
opportunities for candidates with foreign language skills? No
member of the Recruitment & Employment Confederation
Selection Group
Cathedral Chambers, Great George Street, Leeds, LS2 8BD
tel: 0113 322 0230
email: info@selectiongroup.co.uk
email: contact form on website
website: www.selectiongroup.co.uk/
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Accountancy and Finance - all levels from Trainee to fully qualified Accountant
ACA/ACCA/CIMA and within Industry from Junior Finance roles to Financial Controller.
Call Centre - including: Call Centre Managers, Team Managers, Team Leaders, MI
Analysts, Quality Analysts, Collections Agents, Retentions Agents, Sales Advisors, Service
Advisors, & Call Centre Support Staff.
Engineering - placement of permanent and contract white and blue collar technical staff
across a number of industry sectors, including: Aerospace, Automotive, Building &
Construction, Chemical / Process, FMCG, Maintenance & Facilities, Manufacturing &
Production, Mechanical & Electrical, Oil & Gas, Power, Rail & Utilies.
Legal - solicitors and legal executives for both in-house and private practice.
Office Services - from Office Junior to Office Manager, and everything in between.
Sales and Marketing - for various industries globally, including Engineering, Medical,
Business to Business, FMCG, Construction, IT and Packaging.
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Stafforce Recruitment
Ground Floor, Kings House, King Street, Leeds, LS1 2HH
tel: 0113 218 6262
fax: 0113 218 6263
email: leeds@stafforce.co.uk
website: www.stafforce.co.uk/contact/leeds-recruitment-agency/
Commercial - e.g. PAs, secretaries, administrators, receptionists, purchase/sales ledger
accounts staff, call centre personnel, customer service / telemarketing / sales staff,
personnel staff, information technology.
Industrial - e.g. order pickers, manufacturing staff, machine operators, table hands,
lettershop staff, catering assistants, store/audit personnel.
Engineering - e.g. welders [all disciplines], press operators, CNC setter/ops, maintenance
fitters, mechanical assemblers, manufacturing engineers.
Electronics - e.g. PCB populators, fault find and repair, debug technicians, solderers, SMT,
ICT/functional test operators, electronic engineers.
Technical - e.g. CAD operators, draughtspersons, design engineers, production
management, project engineers, network engineers.
Driving - e.g. LGV 1, LGV 2, containers, drawbar, wagon and drag, hiab.
Fork-lift - e.g. counterbalance, manriser, rough terrain, reach, narrow aisle, boom.
Permanent and temporary posts.
Also in Wakefield and York.
deal with candidates with limited experience? Yes
opportunities for students while they are at college? Yes
deal with graduates? Yes
opportunities for candidates with foreign language skills? Yes sometimes
member of the Recruitment & Employment Confederation
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Taskmaster
36 Lower Basinghall Street, Leeds, LS1 5EB
tel: 0113 246 8807 Catering
tel: 0113 244 6367 Commercial
tel: 0113 242 5344 Industrial
fax: 0113 234 6539 Catering and Industrial
fax: 0113 244 8672 Commercial
email: leedscommercial@tmrec.com
email: contact form on website
website: www.tmrec.com/
Catering - all levels of catering staff, from catering managers to kitchen porters.
Commercial - e.g. administrators, secretaries, receptionists, call centre staff, PAs, accounts
staff, medical secretaries and other clerical staff for all types of organisations.
Industrial - e.g. supervisors, packers, machine operators, food production workers, assembly
operatives, warehouse personnel, labourers.
deal with candidates with limited experience? Yes
opportunities for students while they are at college? Yes
deal with graduates? Yes
member of the Recruitment & Employment Confederation
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The Works
Canal Office, 18-20 Canal Wharf, Holbeck, Leeds, LS11 5PS
tel: 0113 320 1130
email: leeds@theworksrecruitment.com
website: www.theworksrec.co.uk
Administration and Secretarial;
Accountancy and Financial Services; Banking; Insurance;
Construction Management and Site Services; Civil Engineering; Property and Property
Management; Facilities Management;
Technical-Mechanical and Electrical; Security and Safety;
Scientific; Renewable Energy; Environmental;
Engineering and Manufacturing; Industrial and Production; Food Manufacturing and
Production;
Transport and Logistics; Distribution; Purchasing;
Customer Service; Retail; Sales and Marketing; Debt Management/Collection;
Hospitality; Catering and Events; Leisure, Travel and Tourism;
Education; Health, Medical and Social Care; Legal;
Human Resources, People and Recruitment;
Media, Digital and Creative; IT and Telecoms;
Executive and Management; Public Sector; Non-for-Profit, Third Sector, Charitable Trusts.
member of the Recruitment & Employment Confederation