QUESTIONNAIRE

1) Do you walk into salon to avail beauty services?

o Yes
o No
2) How often do you visit a salon?
o Once in a week
o Once in two weeks
o Once in three weeks
3) Have you walked into a high-end beauty salon in Anand and Vidyanagar?
o Yes
o No
4) Which high-end salon have you been to?
o Lakme salon
o Shehnaz Hussain
o A-one
o VLCC
o Others
5) Have you walked into a low-end beauty salon in Anand and Vidyanagar?
o Yes
o No
6) Which low-end salon have you been to?
7) Which one do you prefer to avail the beauty services?
o High-end salon
o Low-end salon

8) Tick mark the factors based on which you choose to avail the services from a
salon?

o
o
o
o
o
o

Price
Ambience
Past-experience
Locality
Offerings
Others

9) Rate your satisfaction level on the basis of price:

o Highly Satisfied
o Satisfied
o Neither satisfied nor dissatisfied
o Dissatisfied
o Highly dissatisfied
10)
o
o
o
o
o

Rate your satisfaction level on the basis of quality of beauty services:

Highly Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Highly dissatisfied

o
o
o
o
o

Rate your satisfaction level on the basis of environment:

Highly Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Highly dissatisfied

11)

12)
Rate your satisfaction level on the basis of service providers behavior
and knowledge:
Highly Satisfied
Satisfied
Neither satisfied nor dissatisfied

 Dissatisfied
Highly dissatisfied