EGPL COMPANY PROFILE

EGPL WAREHOUSES

EGPL INFRASTRUCTURE
WEST REGION SETUP
SERVICE INFRA
EGPL PROJECT APPROACH:

1. PRESALES / SALES
2. DESIGN & EXECUTION
3. AFTER SALES
ESTEEM CLIENTS
INTERNATIONAL CERTIFICATIONS

EGPL - COMPANY PROFILE

ETA General Private Limited (EGPL) is a joint venture company between ETA

- Ascon, Dubai and Fujistu General Limited, Japan.

Fujitsu General Ltd, Japan is a part of US $ 65 billion group, a Fortune
200 company. Established in year 1936.It is operating over 130 countries
worldwide.
ETA Ascon group is also one of the biggest multinational corporations with
an annual turnover of US $ 6.5 billion.
Fujitsu General Air Conditioners are one of the premium product worldwide &
known for its superior quality and reliability.
EGPL has launched General brand Air conditioners in the Indian market in
the year 2000.
EGPL has over 754 sales & service Dealers spread across the country and
operating with 4 Regional offices & 25 Branch/area offices. EGPL are
committed to provide customers with the latest world-class quality products
that conform to the International standards.
EGPL has provided solution with around 65000 HP of VRF Air-Conditioners
in the past 4 years in INDIA & 8000 HP in cosmopolitan city Mumbai,
Maharashtra and growing year on year.
EGPL Room Air Conditioning (RAC) Segment have been selling around
2 Lakh Units yearly on PAN India basis , and 48 Thousand units in Mumbai
City only.

EGPL - PAN INDIA INFRASTRUCTURE

Branch Offices 25
North Region Regional Office at Delhi
Branch Offices - 5

West Region Regional Office at Mumbai

Branch Offices - 8

East Region Regional office at Kolkata

Branch Offices - 3

HO & South Region Head Office at Chennai

Branch Offices - 9

EGPL WAREHOUSES

Branch Warehouses 25

Mumbai 1 Regional Warehouse

Delhi 1 Regional Warehouse

Kolkata 1 Regional Warehouse

Chennai 1 Mother & 6 Bonded
Warehouses
Pondicherry 1 Mother
Warehouse

WEST REGION VRF - SETUP

VRF TEAM -

WAREHOUSES

We

We

have Qualified and

Professional
team
to
any VRF project.
The team comprises of;
1. Sales Team
12
members.
2. Design And Planning 4
members
3. Projects & Execution 8
members.
4. Service
Team

12
members.

have 2 Mother & 6

Bonded
warehouses
in
Chennai & Pondicherry.
Regional warehouse of West
Region is at Bhiwandi.
Local warehouse for Mumbai
city is situated at Bhandup.
Also
we
have
local
warehouses at Pune ,Nagpur,
Ahmedabad ,Surat ,Indore &
Goa.

EGPL Regional Office- West Zone

Area

: 4500 Sq. Ft.

(Owned).
Location
: Malad, Mumbai
No of Employee
: 63
Functional Verticals: 06
Type
: Regional
Operations.

Regional Warehouse: Bhiwandi

Area: 45000 Sq. Ft. ( 675000 Cu. Ft. )

Store personnel: 8 ( Excluding C and F team )
Type: Regional Hub & Warehouse for Machines and Spare parts
MSL: Spare Inventory of all models and types are maintained for the region as
per the MSL requirement

Local Warehouse: Bhandup

Area: 2500 Sq. Ft. (37500 Cu. Ft. )
Store personnel: 3
( Excluding C and F team )
Type: Local Warehouse for Spare
parts (Exclusively for Mumbai region )
MSL: Spare Inventory of all models
and types are maintained for the
region as per the MSL requirement

EGPL-VRF- Service Organisation chart for Mumbai.

Nanda Kishore
Reg. Sales Mngr
9987967618
EGPL - MH,MP,CG & Goa

Saravan Kumar
Svc Head
9500010103
EGPL -At HO

Pravin Kumar
Reg. Service Mngr
9867184123
EGPL - West Zone

Sunil
Br. Srvce Manager
7506846065
EGPL - MH

Imran
Asst. Srvce Manager
9702169374
EGPL - MH

Service Franchise's
3 Franchise
For Navi Mumbai

Faizan
Sr. Service Engr
8291417172

Uzair
Sr. Service Engineer
9820217112

Asif
Enginner
9870786080

Tehseen
Jr. Service Engineer
7738756792

Zia Syed
Service Coordinator
7303898430

Service Franchise's
4 Franchise
For Mumbai Suburbs

Service Franchise's
4 Franchise
For Mumbai Urban

Service Franchise's
2 Franchise
For Back Up

SERVICE ESCALATION MATRIX - EGPL

A/C not working at Respective Location
First Escalation

OG Service Franchisee/ Dealer

Respective Mobile Number & Email
ID

Mr. Mohd. Asif/ Tahseen Baig

Engineer/ Jr. Service Engineer
+91- 9870786080/ 91- 7738756792
asif.projectservice@gmail.com/
tahseen.servicevrf@gmail.com

Second Escalation
Mr Faizan Mamodosali / Mr Uzair Kazi
Sr.Service Engineer
+91 8291417172 / 91 9820217112
faizan@etageneral.com / uzairkazi@etageneral.com

Third Escalation
Mr Imran Shaikh/ Mr. Sunil Pashte
Asst. Service Manager/ Br.Service Manager
+91 9702169374 / 7506846065
imranshaikh@etageneral.com/ sunilpashte@etageneral.com

Last Escalation
Mr Nanda Kishore G.G/ Mr. Pravin Nevrekar
Regional Manager-Project Sales /Reg. Service Mngr
+91 99879 67618 / 9867184123
nandakishore@etageneral.com/ pravinnevrekar@etagenral.com

Mr Zia Syed
Service Coordinator (CRM)
+91 7303898430

SERVICE ESCALATION MATRIX - EGPL

A/C not working at Respective Location

First Escalation

Turn Around Time 4~6 Working hours

Second Escalation

Turn Around Time 8~12 Working hours

Third Escalation

Last Escalation

Turn Around Time 14 ~ 16 Working hours

Turn Around Time 22 ~ 24 working hours

EGPL- PROJECT APPROACH

Projects
Planning

SSD

EGPL support

Customer management

Provide Catalogue

Project information

Technical materials

Pre Proposal (concept)

OG A/C Membership

1. Approach & Visiting:

Customers, Architects are approached with proper presenting tools, including all
technical details, Catalogues etc. Proper site inspection is done to provide the better
and optimal solution.
2. Proposal & Consulting:
The best products and solutions are offered with respect to building type, which
creates more benefits for the customers.
3. Spec in:
The project is qualified for the suitable air-conditioning system which is selected
with the best product and solution through engineering service.

EGPL DESIGN SUPPORT

Project
Planning

Design

EGPL Support
Design & Drawing
Heat Load calculations
Model selection through
design simulation software
Cost estimation
Proposal & bidding

EGPL support
Design (DS Simulator)
Co-work with Proposal &
documents
Computational Fluid Dynamics (CFD)
Complete HVAC Solution is Provided.

EGPL EXECUTION SUPPORT

Project
Planning
Design

EGPL Support
Installer training
Installation materials
Field engineering work

Installation

Supervision throughout

the project span.

Commissioning

EGPL Support
Close co-ordination with dealer, architect,
consultant & customer.
Auditing of installation at regular intervals.
Field Engineering support (Big site)

EGPL AFTER SALES SUPPORT

Project
Planning
Design
Installation

SSD / ASP

EGPL Support

Service Tool Software.

After sales service
Web Monitoring Tool.
Maintenance
Minimum Turn Around Time. First visit after complaint call

Service &
Maintenance

within 3-4 hours.

Proper MSL is maintained for
timely delivery of spares.

Extensive monitoring and analysis functions

for installation and maintenance

Operation status can be checked and analysed

to detect even the small abnormalities.
Data collected and stored on site can be
checked later, off-line, off-site for more detail
analysis.
One VRF network system with maximum number
of up to 400 units can be monitored and
controlled.

OUR ESTEEM CLIENTS

FUJITSU GENERAL CERTIFICATIONS

ISO 9001 / Certified number 09 100 89394

ISO 14001 / Certified number 09 104 9245

ISO 9001 / Certified number 00608Q21061R2M

ISO 14001 / Certified number 00609E20454R2M

ISO 14001 /Certified number 104692

ISO 9001 / Certified number 09 100 79269

THANK YOU !!!