Malak Attia

E-Portfolio: http://malaktaher.weebly.com/
Mtaher.2015cttp@gmail.com
2286 North Ridge Trail, Oakville, Ontario

Career Profile
o Marketing/business and customer service professional with more than 16 years
experience
o Analytical thinker with talent for identifying and improving complex work
processes
o Flexible team player who thrives in environments requiring skills to effectively
prioritize and juggle multiple concurrent projects
o Goal-driven leader who maintains a productive climate and confidently motivates
and coaches employees and colleagues to meet high-performance standards
o Personable professional whose strengths include cultural sensitivity, and ability to
build rapport with a culturally diverse population.
o Excellent communicator who effectively conveys information
Education
o Certificate of College Teachers Training Program 2015-2016(with Deans Honour
List, and Leadership and Participation Certificate), George Brown College, Canada
o Ph.D., International Marketing, Marketing *2011, Port Said University, Egypt
o Master Degree, Leadership, Management*1998, Asyut University, Egypt
o Bachelor Degree in Commerce*1991, Cairo University, Egypt
*Assessed and Accredited as Bachelor Degree, MBA, and DBA

Professional Development
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Digital Marketing Course-2016, University of Illinois, USA

Mental Health Basics-2016, Mental Health Commission of Canada
First Aid and CPR-2016, First Aid 4U, Oakville, Canada
Corporate and Workplace Training-2016, George brown College
E-Teaching and E- Learning-2016, George Brown College
Design a Rubric-2016, George Brown College
Multiple Choice Test-2016, George Brown College
Strengths-2015, George Brown College
Disability Services-2015, George Brown College
Positive Space-2015, George Brown College
Outcomes Based Learning-2015, George Brown College
Instructional Strategies-2015, Sheridan College
Digital Technology for Presentations-2014, Sheridan College
Business Writing-2014, Sheridan College
Curriculum Planning and Design-2014, Sheridan College
Positive Learning Environment-2014, Sheridan College

Malak Attia

E-Portfolio: http://malaktaher.weebly.com/
Mtaher.2015cttp@gmail.com
2286 North Ridge Trail, Oakville, Ontario

Professional Experience
Assistant Business Administration Professor-Sheridan College-2014
ACHIEVEMENTS
o Delivered storytelling workshop for faculty
o Provided additional classes for students at risk
DUTIES
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Contributed in marketing lectures

Participated in marketing board meetings
Marked and administered exam papers
Improved students presentations by providing feedback for video recording
Facilitated students in administering, printing and distributing handouts and
assignments

Assistant Business Administration Professor-Cairo-2003-2008

Courses Taught:
Marketing Information Systems-Principals of Marketing-Principals of ManagementDistribution Channels Management-Consumers Behaviour-Comprehensive Quality
Management- Marketing Administration Decisions-Human Resources-Management of
Small Projects-Theories of Management-Marketing Management-Inventory ControlOrganizational Behaviour-Psychology
ACHIEVEMENTS
o Integrated technology in class lectures to deliver information with ease and interest
o Successfully reduced cases of cheating by 80% through monitoring and supervising
exams
o Confirmed effective attendance by 60% in a timely manner and fully attentive
DUTIES
o Lead, guided and empowered students
o Promoted active participation during class using various methods as a jigsaw, thinkpair- share, graffiti etc
o Preparation of daily classes through points displayed by various media
o Lectured students in both English and Arabic
o Devised various student assessment forms including projects, quizzes, assignments,
library activities and exams
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Malak Attia

E-Portfolio: http://malaktaher.weebly.com/
Mtaher.2015cttp@gmail.com
2286 North Ridge Trail, Oakville, Ontario

o Recognized students individuality and developed a collaborative climate

o Fortified student participation in class through conducting student-centered
teaching approach
o Researched and assisted in researches
o Communicated, collaborated and solved issues among staff and students
o Participated in administrative work required by the Ministry of Higher Education
for the accreditation process
Additional Work Experience
E-Marketer and Public Relation Representative-Chef Osama-Dubai-1999-2003
Chef Osama is a celebrity Chef who had his own cooking on air show in America and
Canada, www.chefosama.com
ACHIEVEMENTS
o Designed a new process to improve service -This included selected, categorized
alphabetically and reduced data retrieval time by 50%
o Increased percentage of Chefs fans by 50%through the social media
DUTIES
o Liaised with communications specialist, managed service encounter and solved
guests problems
o Conducted managerial correspondence, handled and balanced monetary matters
o Created comprehensive electronic database and uploaded screenshots on websites
o Used social media as a tool to build rapport with clients, wrote a weekly electronic
press release/ newsletters and followed certain technique in writing recipes,
improved safety protocol
o Conducted comprehensive brand audit and redesigned inventory placement
o Revised and edited reports to send to Rotana Media Channels board
Flight Attendant-Saudi Airlines-1988-1996
ACHIEVEMENTS
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Huge number of good reports from passengers and management due to the
excellent performance and attitude by 50% compared to other flight attendants with
the same seniority
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Malak Attia

E-Portfolio: http://malaktaher.weebly.com/
Mtaher.2015cttp@gmail.com
2286 North Ridge Trail, Oakville, Ontario

DUTIES
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First Aid and CPR

Practiced safety inspection and monitoring
Welcomed Passengers
Applied service responsibilities

Community Involvement
Marketing Representative- Schlumberger Spouses Association-Cairo-2009-2010
(Schlumberger is a worldwide petroleum service company)
ACHIEVEMENTS
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Increased percentage by 50%of attendance in meetings and gathering

DUTIES
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Organized events
Managed financial transactions
Authorized marketing event budgets and the association budget
Controlled income from the company and expenses from the association
Audited and critically revised different aspects of expenses with Schlumberger
representatives

Publications
Attia, M., (2011). Areas of Strategic Alliances, Journal of the Financial & Commercial
Researches, 2(1), pp. 281- 304.
Attia, M., (2011). Strategic Marketing Alliances. Journal of the Financial & Commercial
Researches, 2 (2), pp. 301-324.