Professional Documents
Culture Documents
MTN Agent Training Manual
MTN Agent Training Manual
MTN Agent Training Manual
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Much like what the post office does for local transfers or
Western Union/Money gram for international transfers.
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Who is an Agent?
A manned retail outlet that: Facilitates and provides mobile money services
An entity authorized by MTN to provide MM services
A business partner, generating extra income/revenue stream
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Role of An Agent:
Facilitate Sim card upgrade for customers
wishing to register for Mobile Money
Register customers on MTN Mobile Money
service
Educate customers on MTN Mobile Money
&
cash-out
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Mobile Money
Functionality
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Unregistered Users
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
12
Agent Menu
Step 1
Step 2
MTN MENU
Mobile Money
Airtime Selling
MTN Services
Transfer float
Withdrawal
Buy Mobile Money
Register user
Ok
OK
Back
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Back
Step 3
My Account
My Security
Call Helpline
Ok
Back
Customer Menu
Step 1
Step 2
MTN MENU
Mobile Money
Airtime Selling
MTN Services
Send Money to
Buy Mobile Money
Pay bill
My Account
Ok
OK
Back
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Back
Step 3
My Account
My Security
Call Helpline
Ok
Back
Step 2
Step 3
Step 4
My account
My security
Call helpline
MTN MENU
Mobile Money
Airtime Selling
MTN Services
Ok
Back
Transfer float
Withdrawal
Buy Mobile Money
Register User
My Account
Ok
Back
Select My Account
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Balance
Mini Statement
Registration
Ok
Select ID Type
Back
Ok
Back
Select Registration
Passport
Drivers License
Government ID
OK
Back
Select ID Type
Step 6
Step 7
Step 8
My account
My security
Call helpline
ABC
20
New MM PIN:
ID Number:
OK
123
Back
OK
Enter ID number
Back
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
123
Re-enter MM PIN:
OK
Back
Ok
Welcome to
Back
Mobile Money
Uganda. You have
been successfully
registered.
OK
Back
Registration is completed!
The Agent goes to the MTN Menu under Mobile Money, Selects Transfer
Float and follows prompts
Agent ID- This is a 6 digit number that identifies the agent outlet to
of the recipient.
User ID Of Sender
MM PIN Of sender.
2nd approval where they should always select NO since they have
no 2nd user ID
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
MTN Menu
Mobile Money
Airtime Selling
MTN Services
OK
Back
Step 2
Mobile Money
Transfer Float
Withdrawal
Buy Mobile money
OK
Back
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Step 3
123
Agent ID
OK
Step 4
123
20
Amount
Back
Enter Agent ID
OK
Back
Enter Amount
123
Step 6
25
Step 7
Confirm entry:
Ushs. 20,000 70
167856
Reason
123
Step 8
User ID
123
MM PIN:
Reason: 123
OK
OK
Back
OK
Back
State reason
Confirm details
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Back
Enter user ID
OK
Back
Enter MM Pin
Step 9
2nd Approval
Yes
No
Payment of USh80,000
made to 000023. Reason:
1. Your bal. is Ush7500
OK
OK
Back
Back
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Transaction complete
Registering a user
Requirements
An MTN subscriber
MUST have a valid ID.
A MM enabled card / buy one
Complete registration form
Present original ID for verification
Attach copy of ID on registration form
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
22
Registering a user
Agent must ensure the customer has the phone when registering
(face-to-face)
on completion
After entering customer details on phone, agent MUST allow
customer to enter their own SECRET pin
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
23
Registering a user
Step 1
MTN Menu
Mobile Money
MTN Services
OK
Back
Step 2
Step 3
Step 4
Mobile Money
Withdrawal
Buy MobileMoney
Register User
Select ID Type
Passport
Drivers License
Government ID
OK
OK
Back
123
ID Number
Back
OK
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
25
Back
Enter ID number
Registering a user(contd)
Step 5
123
Gender:
ABC
Male
Female
OK
Step 8
Step 7
Step 6
20
First Names:
Back
Select gender
ABC
20
Date of Birth(DDMMYYYY)
Surname
OK
OK
Back
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
OK
Back
Back
Enter surname
123
Step 10
Step 12
Step 11
10
ABC
Mobile number
Source of Income
20
District
ABC
20
LC 1 Area
Salary
Wages
Business
OK
Back
OK
Back
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
OK
Back
Enter District
OK
Back
123
Step 14
User ID
Step 16
Step 15
123
MM PIN
2nd Approval
Subscriber registration
successfully
completed.
Yes
No
OK
OK
Enter user ID
Back
OK
Back
Back
Enter MM Pin
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Confirm transaction
OK
Back
Transaction complete
Step 2
Mobile Money
Select ID Type
Passport
Drivers License
Government ID
Registration
Select
Exit
Select Registration
OK
Back
Select ID Type
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Step 3
ABC
20
ID Number:
OK
Back
Enter ID number
123
Step 5
New MM PIN:
OK
123
Step 6
Re-enter MM PIN:
Back
OK
Back
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Welcome to
Mobile Money
Uganda. You have been
successfully
registered.
OK
Back
Registration confirmation
confidential
and
never
customer
Step 2
MTN Menu
Mobile Money
Airtime Selling
MTN Services
Step 3
Mobile money
Transfer float
Withdrawal
Buy Mobile money
Step 4
123
Receiver
number
Registered
Non registered
OK
OK
Back
OK
Back
Select Withdrawal
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
OK
10
Mobile
Back
Back
Select Registered
123
Amount
OK
Step 7
Step 6
10
Confirm:
Withdrawal of 6000
from 0774965723.
123
OK
OK
Step 8
123
User ID
4
MM PIN:
Back
Enter Amount
Back
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Back
Enter user ID
OK
Back
Step 2
Step 3
USh8,000 from
Super Traders?
Yes
No
OK
OK
OK
Back
Verify code
Back
Approve amount?
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Step 4
123
MM PIN
Back
Confirm transaction
OK
Back
Enter MM Pin
Step 6
Withdrawal approval of
USh8,000 from
0779123456
OK
Back
Withdrawal confirmation
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
OK
Back
Transaction completed!
Step 2
MTN Menu
Mobile Money
Airtime Selling
MTN Services
Mobile money
Transfer float
Withdrawal
Buy Mobile money
OK
OK
Back
Step 3
Back
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Step 4
Receiver ID Type
Passport
Drivers License
Government ID
Registered
Non registered
OK
Back
Select non-registered
OK
Back
Step 6
ABC
Receiver ID No:
OK
20
Back
Enter receivers ID
123
Amount:
OK
Step 7
10
Back
Enter Amount
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
123
Token
OK
Step 8
11
Back
123
Secret code
OK
Back
Step 9
Confirm entry:
Withdrawal of 9000 to
781896537
Step 11
123
User ID
123
Step 12
5
MM PIN
2nd Approval
Yes
No
OK
Back
OK
Back
Enter User ID
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
OK
Back
Enter MM Pin
OK
Back
Confirm approval
Step 14
Date:
26/01/2009
Money transfer out
made for 9000
OK
OK
Back
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Back
Balance confirmation
Step 2
MTN Menu
Mobile Money
Airtime Selling
MTN Services
OK
Back
Step 3
Step 4
Mobile Money
Transfer Float
Withdrawal
Buy Mobile money
123
10
Mobile Number
123
OK
OK
OK
Back
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Back
10
Amount
Back
Enter Amount
ABC
Reason
OK
State reason
Step 7
Step 6
25
Back
123
User ID
Confirm entry:
Cash pay in of
Ush 6000 from
0781235672
OK
Back
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
OK
Step 8
Back
Enter user ID
123
MM PIN:
OK
Back
Enter MM Pin
Step 10
2nd Approval
Yes
No
OK
Confirm Transaction
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
OK
Back
Transaction completed
Check Balance
Step 1
Step 2
MTN Menu
Mobile Money
MTN Services
OK
Back
Mobile Money
Withdrawal
Buy MobileMoney
Register User
My Account
OK
Back
Select My Account
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Step 3
Balance
Mini statement
Registration
OK
Back
Select Balance
Check Balance(contd)
Step 4
Step 5
123
User ID
OK
Step 6
4
123
MM PIN
Back
OK
Enter user ID
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Back
Enter MM Pin
123
6
Your balance is UGX
25,000
OK
Back
MTN Menu
Mobile Money
MTN Services
OK
Back
Mobile Money
Buy MobileMoney
Register User
My Account
My Security
OK
Back
Select My security
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Step 4
Step 3
Step 2
123
User ID
Change MM PIN
OK
Back
OK
Back
Enter user ID
Step 6
123
OLD MM PIN:
OK
Back
123
NEW MM PIN:
OK
Step 8
Step 7
Back
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
123
5
Re-enter MM PIN
OK
OK
Back
Back
Call Helpline
Step 1
Step 2
MTN Menu
Mobile Money
MTN Services
Step 3
Mobile Money
Register User
My Account
My Security
Call Helpline
OK
OK
Back
OK
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Back
Back
Select ok to call
Customer Functionality
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
User Menu
Step 1
MTN MENU
Mobile Money
Airtime Selling
MTN Services
Ok
Back
Step 2
Send Money to
Buy Mobile Money
Pay bill
My Account
Step 3
My Account
My Security
Call Helpline
Ok
OK
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
Back
Back
Customer Registration
After the agent has registered a customer onto the system, the customer
will have to go to his phone and complete registration in order to acquire
an MM PIN
To complete registration, the customer goes to the MTN Menu, then to
Mobile Money and selects registration
Customer Registration
Step 2
Step 1
Step 3
Step 4
My account
My security
Call helpline
MTN MENU
Mobile Money
Airtime Selling
MTN Services
Mobile Money
Registration
Call Helpline
Ok
Ok
Back
Back
Select Registration
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
Select ID Type
Passport
Drivers License
Government ID
Ok
Back
ABC
ID Number:
OK
OK
20
Back
Back
Select ID Type
Enter ID number
Customer Registration
Step 5
Step 6
Step 7
My account
My security
Call helpline
123
New MM PIN:
OK
Back
123
Re-enter MM PIN:
OK
Back
Re-enter MM Pin
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
Welcome to
Ok
Mobile Money
Uganda. You have been
successfully
registered.
OK
Back
Back
Registration confirmed
Sending Money
A registered user can send money to anyone, whether registered
or not, with or without a phone
If sending money to a person who has a mobile phone, the sender
should go to the Send money. A mobile user can either be
registered or un-registered
When sending money to a non registered user, the system will ask
for a secret code(4 digit number) that is to be entered by the
sender. It will then provide a Token ID (11 digits)
The Token ID and Secret Code are to be shared with the
Step 1
MTN MENU
Mobile Money
Step 3
Step 4
Mobile User
123
Mobile Money
Send Money to
Airtime Selling
Buy
Favorite list
MTN Services
My Account
OK
Back
OK
Back
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
OK
Back
10
Mobile Number
OK
Back
Step 5
123
10
Amount
ABC
Step 7
25
Reason
Confirm entry:
Step 8
123
Ush 15000 to
0772645131:
10
MM PIN
Reason: Tspt
OK
Back
Enter Amount
Options
Back
State reason
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
OK
Back
Confirm details
OK
Back
Enter MM Pin
Step 10
Mobile Money
You have sent 15,000
t0 0772645131
Options
Back
Transaction confirmed
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
Mobile Money
Your balance is 5000.
Thank you for using
MTN .
Option
Back
Balance confirmation!
Step 9
Confirm entry:
Ush 15000 to
0772643153.
Step 11
123
Step 12
10
Re enter MM PIN
Back
OK
Back
Confirm details
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
Reason: Tspt
Token: 26784098463.
Secret code.4444
OK
OK
Back
Enter MM Pin
OK
Back
Transaction confirmed
Step 14
Mobile Money
Your Bal is 5000.
Remember to send
secret code to the
reciever.
OK
Back
Balance confirmation!
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
Mobile Money
Thank you for using
MTN Mobile Money
OK
Back
Transaction completion
Step 2
Step 1
MTN MENU
Mobile Money
Step 4
Step 3
123
Mobile User
Mobile Money
Send Money to
Airtime Selling
Buy
Favorite list
MTN Services
My Account
OK
Back
OK
Back
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
OK
Back
10
Amount
OK
Back
Enter Amount
ABC
Step 7
25
Reason
Confirm entry:
Step 9
Step 8
123
Ush 15000 to
0772645131:
10
MM PIN
Reason: Tspt
OK
Back
State reason
OK
Back
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
OK
Back
Enter MM Pin
OK
Back
Confirm entry:
Ush 15000 to
0772643153.
Step 11
123
10
Re enter MM PIN
Secret code.4444
OK
Step 13
Step 12
Back
Confirm details
Token: 26784098463.
OK
Back
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
OK
Back
Mobile Money
Your Bal is 5000.
Remember to send
secret code to the
receiver.
OK
Back
Transaction completed
Step 1
Step 2
MTN Menu
Mobile Money
Airtime Selling
MTN Services
OK
Back
Mobile Money
Send Money to
Buy
Pay bill
My Account
OK
Back
Select Buy
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
Step 4
Step 3
MTN Airtime
OK
Back
123
20
Amount
OK
Back
Enter Amount
Step 6
123
25
Mobile Number
OK
Back
Step 7
Confirm entry:
123
Back
Confirm details
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
Step 8
MM PIN:
OK
MTN EASYLOAD
Back
Enter MM Pin
OK
Back
Transaction confirmation!
Checking Balance
Step 1
Step 2
MTN Menu
Mobile Money
Airtime Selling
MTN Services
OK
Back
Mobile Money
Send money to
Buy
Pay bill
My Account
OK
Back
Select My Account
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
Step 3
Balance
Mini statement
Add favorite
Delete favorite
OK
Back
Select Balance
Checking Balance
Step 4
Step 5
123
5
MM PIN
OK
Back
Enter MM Pin
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
OK
Back
Balance confirmation
Step 2
MTN Menu
Mobile Money
Send Money to
Buy
My Account
My Security
OK
Back
Mobile Money
Airtime selling
MTN Services
OK
Step 3
Step 4
123
OLD MM PIN:
Change MM PIN
OK
Back
OK
Back
Back
Select My Security
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
123
NEW MM PIN:
OK
Back
Step 6
Step 6
123
5
Re-enter MM PIN
OK
OK
Back
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
Back
Call Helpline
Step 1
Step 2
MTN Menu
Mobile Money
MTN Services
OK
Back
Step 3
Mobile Money
Send Money to
My Account
Call Helpline
OK
Back
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
OK
Back
Press OK to call
Paying Bills
A customer goes to the Pay bill Menu under Mobile Money and
selects the service he wants to pay for
Paying School fees and the Goods and Services Menu will
require entering the School Code or the Code of the Company you
are making the payment to. The customer must therefore be
aware
of
this
Code
which
School/Company
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
is
normally
provided
by
the
Paying Bills
Step 1
Step 2
MTN Menu
Mobile Money
MTN Services
OK
Back
Step 3
Mobile Money
Send Money to
Buy
Pay Bill
My Account
OK
Back
2011 MTN
Uganda
All rights reserved.
2011
Mobile
Telephone
Networks. All rights reserved.
NWSC
DSTV
School Fees
Star Times
Goods and services
OK
Back
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
72
Transaction Procedures
All agent transactions must be recorded on the agent
record sheet
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
73
Min
Max
Bill
Withdraw Cash
Unregistered
Payments
from Agent
Users
and Goods &
Services
500
2,501
5,001
15,001
30,001
2,500
5,000
15,000
30,000
45,000
500
500
1000
1000
1,100
1000
1000
2000
2,200
2,800
300
400
800
800
1,100
110
140
500
500
500
45,001
60,001
125,001
250,001
500,001
1,000,001
2,000,001
60,000
125,000
250,000
500,000
1,000,000
2,000,000
4,000,000
1,100
1,400
1,400
1,400
2,200
2,200
2,200
2,800
4,400
8,400
11,000
21,000
40,000
70,500
1,100
1,750
3,250
5,250
9,500
18,000
32,000
550
660
950
1250
3,200
5,500
10,000
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Transaction Type
Bulk Payments: Per Payment (By and To an MTN Mobile Money registered user)
390
Free
Buying Airtime through MTN Mobile Money for Self & others
Free
Free
Free
Free
Free
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Max
ATM
500 - 2,500
100
NA
2,501 - 5,000
125
NA
5,001 - 15,000
285
450
600
15,001 - 30,000
285
500
600
30,001 - 45,000
285
525
600
45,001 - 60,000
285
575
600
60,001 - 125,000
440
700
740
125,001 - 250,000
520
1,300
1,050
250,001 - 500,000
850
2,600
1,750
500,001 - 1,000,000
2,500
5,000
2,100
1,000,001 - 2,000,000
4,500
7,500
3,920
2,000,001 - 4,000,000
8,000
12,500
7,100
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Revenue stream
Transaction No. of
Type
Transactions.
Tier
Commission
Min Daily
Revenue
Withdraw
20
5000 - 30000
420
8,400
Deposits
10
5000 - 30000
260
2,600
Registrations
20
1500
30,000
Total daily
revenue
41,000
984,000
Close of Month
24 days
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
a period of 6-months
MTN reserves the right to inspect, without prior notice, the Agents
premises during working hours
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Grave Irregularities
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Grave Irregularities
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Grave Irregularities
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Grave Irregularities
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Serious Irregularities
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Problem resolution
Persuasive abilities
Flexibility
Work ethic
Professionalism
Confidence
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
88
Remember!
Make sure you always have sufficient cash &
mobile money (e-float) to serve customers
Be welcoming and friendly to customers and
always try to meet their needs
Keep the premises neat & organized
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
89
Remember!
Do not charge customers for service
- All charges are deducted automatically from client
account
MTN will pay you automatically for all transactions
undertaken
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
90
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
91
Wall/outlet Branding
ABS Signage
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
93
Posters
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
94
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Types of Agents
TYPE
A
CHARACTERISTIC
Service Centers
MTN Connect Stores
Banks
MFIs
Cash + Float > 21m
Adequate, secure environment
Executive furnishing
MTN SUPPORT
Class A certification
Executive Light boxes
Fliers dispenser
Window Vinyl branding
Pull up banners
Snapper Frames (2)
5+ outlets
SACCOs
Cash + Float, >11m <20m
300 + Transactions per??
50 100 registrations per day
Adequate, secure environment
Good furnishing
Class B certification
Light box depending on size/location
Snapper Frames (1)
Pull up banner
Painting
1-4 outlets
Less than 300 transactions
Cash + Float, 2m 10m
Registrations <50 per day
Clean & tidy environment
Permanent structure
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Q & A.
2008 MTN
Uganda
LtdAll rights Networks.
reserved.
2011
Mobile
Telephone
All rights reserved.
Thank you