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    Jio SIM Activation Process

    Uploaded by

    NISHA
    To activate a Jio SIM bundled with a Samsung Z2, the customer brings the SIM envelope, ID proof, address proof, and photo to a store, where the store executive swaps the bundled SIM for a local SIM from store stock. The customer then submits signed KYC documents for later SIM activation. For a Z2 without a bundled SIM, the process is similar but the customer receives a free Jio SIM from store stock after providing details. Any grievances should include store details provided to Reliance's product team.

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    Jio SIM Activation Process

    Uploaded by

    NISHA
    2K views1 page
    To activate a Jio SIM bundled with a Samsung Z2, the customer brings the SIM envelope, ID proof, address proof, and photo to a store, where the store executive swaps the bundled SIM for a local SIM from store stock. The customer then submits signed KYC documents for later SIM activation. For a Z2 without a bundled SIM, the process is similar but the customer receives a free Jio SIM from store stock after providing details. Any grievances should include store details provided to Reliance's product team.

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    jio

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    To activate a Jio SIM bundled with a Samsung Z2, the customer brings the SIM envelope, ID proof, address proof, and photo to a store, where the store executive swaps the bundled SIM for a local SIM from store stock. The customer then submits signed KYC documents for later SIM activation. For a Z2 without a bundled SIM, the process is similar but the customer receives a free Jio SIM from store stock after providing details. Any grievances should include store details provided to Reliance's product team.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    2K views1 page

    Jio SIM Activation Process

    Uploaded by

    NISHA
    To activate a Jio SIM bundled with a Samsung Z2, the customer brings the SIM envelope, ID proof, address proof, and photo to a store, where the store executive swaps the bundled SIM for a local SIM from store stock. The customer then submits signed KYC documents for later SIM activation. For a Z2 without a bundled SIM, the process is similar but the customer receives a free Jio SIM from store stock after providing details. Any grievances should include store details provided to Reliance's product team.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    Process note for JIO SIM activation

    For Z2 bundled with JIO SIM


    a.

    b.
    c.

    Customer to carry SIM card envelope, proof of identity(POI), proof of address(POA) and 1 passport size
    photograph to any of the Reliance Digital and Dx Mini stores, Modern Trade outlets and prominent multi
    brand Jio stores
    Store executive to take the coupon code printed on the SIM card envelope and swap the bundled SIM with a
    circle specific SIM (out of store's own stock)
    Customer to submit duly signed KYC documentation, SIM will be activated later

    For Z2 without bundled JIO SIM


    a.
    b.
    c.

    Customer to carry the bought Samsung Z2, unit box, POI, POA and 1 passport size photograph to any of the
    Reliance Digital and Dx Mini stores, Modern Trade outlets and prominent multi brand Jio stores
    Store executive to give free Jio SIM (out of store's own stock)
    Customer to submit duly signed KYC documentation, SIM will be activated later

    In case of any customer grievance related to Jio SIM claim, please share the corresponding Reliance digital stores
    details, name and location, with the product team.

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