B 30 CU HI PHNG VN TNH HUNG

Kh nng lm vic nhm

1. Talk about a time when you had to work closely with someone
whose personality was very different from yours.
Ni v khong thi gian m bn phi lm vic chung vi mt ngi
c tnh cch rt khc vi bn.
2. Give me an example of a time you faced a conflict while working on
a team. How did you handle that?
Hy cho ti mt v d v mt ln bn phi i mt vi mt cuc
xung t trong khi lm vic trong mt nhm. Bn x l iu
nh th no?
3. Describe a time when you struggled to build a relationship with
someone important. How did you eventually overcome that?
M t thi gian khi bn u c gng xy dng mt mi quan h
vi mt ngi no quan trng. Bn vt qua iu nh th
no?
4. We all make mistakes we wish we could take back. Tell me about a
time you wish youd handled a situation differently with a colleague.
Chng ta u c nhng sai st, chng ta c chng ta c th quay
li. K v mt ln bn c mnh x l mt tnh hung khc vi mt
ng nghip.
Chia s t HNG MUN FOUNDER IELTS HNG MUN:
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5. Tell me about a time you needed to get information from someone

who wasnt very responsive. What did you do?
K v mt ln bn cn c thng tin t mt ngi khng nhit tnh. Bn
lm g?
K nng giao tip vi khch hng
6. Describe a time when it was especially important to make a good
impression on a client. How did you go about doing so?
M t li khong thi gian c bit quan trng to n tng tt
cho khch hng. Lm th no bn lm c nh vy?
7. Give me an example of a time when you did not meet a clients
expectation. What happened, and how did you attempt to rectify the
situation?
Hy cho ti mt v d v mt thi gian khi bn khng p ng k
vng ca khch hng. Nhng g xy ra, v bn c gng khc
phc tnh trng ny nh th no?
8. Tell me about a time when you made sure a customer was pleased
with your service.
K v khong thi gian khi bn chc chn mt khch hng hi
lng vi dch v ca bn.
9. Describe a time when you had to interact with a difficult client. What
was the situation, and how did you handle it?
M t khong thi gian khi bn c th tng tc vi mt khch hng
kh tnh. Tnh hung l g, v bn x l n nh th no?

Chia s t HNG MUN FOUNDER IELTS HNG MUN:

https://www.facebook.com/phamthanhhang.88

10.

When youre working with a large number of customers, its

tricky to deliver excellent service to them all. How do you go about

prioritizing your customers needs?
Khi bn ang lm vic vi mt s lng ln cc khch hng, l
kh khn cung cp dch v tuyt vi cho tt c. Lm th no
bn u tin v nhu cu ca khch hng?
K nng thch nghi vi hon cnh
11.

Tell me about a time you were under a lot of pressure. What was

going on, and how did you get through it?

K v mt ln bn phi chu rt nhiu p lc. iu g xy ra,
v lm th no bn vt qua c?
12.

Describe a time when your team or company was undergoing

some change. How did that impact you, and how did you adapt?
M t thi gian khi i hoc cng ty ca bn tri qua mt s thay
i. iu nh hng n bn th no, v bn thch nghi nh
th no?
13.

Tell me about the first job youve ever had. What did you do to

learn the ropes?

Hy ni cho ti v cng vic u tin m bn tng c. Bn hc
c g t cng vic ?
14.

Give me an example of a time when you had to think on your

feet in order to delicately extricate yourself from a difficult or

awkward situation.
Hy cho ti mt v d v thi gian khi bn phi t mnh suy ngh
t cu mnh khi mt tnh hung kh khn hoc kh x.
Chia s t HNG MUN FOUNDER IELTS HNG MUN:
https://www.facebook.com/phamthanhhang.88

15.

Tell me about a time you failed. How did you deal with this

situation?
K v mt ln bn tht bi. Bn i ph vi tnh hung ny nh th
no?
K nng qun l thi gian
16.

Tell me about a time you had to be very strategic in order to

meet all your top priorities.

K v mt ln bn phi rt chin lc p ng tt c cc u
tin hng u ca bn.
17.

Describe a long-term project that you managed. How did you

keep everything moving along in a timely manner?

M t mt d n di hn m bn qun l. Lm th no bn c
th qun l thi gian hiu qu?
18.

Sometimes its just not possible to get everything on your to-do

list done. Tell me about a time your responsibilities got a little

overwhelming. What did you do?
i khi bn khng th lm mi th trong danh sch bn ra. K
v mt ln bn nhn trch nhim qu sc mt cht. Bn lm g?
19.

Tell me about a time you set a goal for yourself. How did you go

about ensuring that you would meet your objective?

K v khong thi gian bn t mc tiu cho chnh mnh. Lm th
no bn m bo rng bn s t c mc tiu ca bn?
20.

Give me an example of a time you managed numerous

responsibilities. How did you handle that?

Chia s t HNG MUN FOUNDER IELTS HNG MUN:

https://www.facebook.com/phamthanhhang.88

Hy cho ti mt v d v thi gian bn c giao rt nhiu trch

nhim. bn gii quyt n nh th no?
K nng giao tip
21.

Give me an example of a time when you were able to

successfully persuade someone to see things your way at work.

Hy cho ti mt v d v khong thi gian m bn c th thuyt
phc thnh cng mt ngi tin theo cch lm vic ca bn ti ni
lm vic.
22.

Describe a time when you were the resident technical expert.

What did you do to make sure everyone was able to understand

you?
M t khong thi gian khi bn l chuyn gia k thut thng tr.
Bn lm g m bo tt c mi ngi c th hiu bn?
23.

Tell me about a time when you had to rely on written

communication to get your ideas across to your team.

K v khong thi gian khi bn phi da vo thng tin bng vn bn
c c nhng tng cho nhm ca bn.
24.

Give me an example of a time when you had to explain

something fairly complex to a frustrated client. How did you handle

this delicate situation?
Hy cho ti mt v d v thi gian m khi bn phi gii thch mt
ci g kh phc tp vi mt khch hng ang tht vng. Bn x l
tnh hung nhy cm ny nh th no?
25.

Tell me about a successful presentation you gave and why you

think it was a hit.

Chia s t HNG MUN FOUNDER IELTS HNG MUN:
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K v mt bi thuyt trnh thnh cng m bn thc hin v l do ti

sao bn ngh rng l mt thnh cng.
K nng t thc y bn thn
26.

Tell me about your proudest professional accomplishment.

K v thnh tch ng t ho nht trong cng vic ca bn.

27.

Describe a time when you saw some problem and took the

initiative to correct it rather than waiting for someone else to do it.

M t khong thi gian m khi bn thy mt s vn v c
sng kin chnh sa n thay v ch i ngi khc lm iu .
28.

Tell me about a time when you worked under close supervision

or extremely loose supervision. How did you handle that?

K v thi gian m bn lm vic di s gim st cht ch hoc gim
st v cng lng lo. Bn x l iu nh th no?
29.

Give me an example of a time you were able to be creative with

your work. What was exciting or difficult about it?

Hy cho ti mt v d v thi gian bn c th sng to vi cng
vic ca bn. N c g th v hay kh khn?
30.

Tell me about a time you were dissatisfied in your work. What

could have been done to make it better?

K v mt ln bn khng hi lng trong cng vic ca bn. Bn
lm nhng g cho n tt hn?

Chia s t HNG MUN FOUNDER IELTS HNG MUN:

https://www.facebook.com/phamthanhhang.88