BSS/RXCDR/OMCR SR TEMPLATE

1. PRODUCT :OMC
2. CUSTOMER: MTNL MUMBAI
3. CUSTOMER CONTACT DETAILS FOR THIS SR

Local Office:c/o M.A.KHAN (PRBD_OMCR)

Email Address:

Telephone:022- 24365717/ 24378951

Mobile:+91-9869256650

sdeomc@gmail.com

3. LO CONTACT DETAILS FOR THIS SR

Local Office:c/o Shailesh patil

Email Address:

Telephone:

Mobile: 9987008392

4. HOW SEVERE IS THE PROBLEM? (CUSTOMER VIEW)

Priority: URGENT

Severity:

5. WHEN DID THE PROBLEM FIRST OCCUR?

Date: --

Time:

6. CURRENT SOFTWARE LOAD?

BSS : 1900.27.t2

OMCR :1.9.0.0.33

7. BRIEF DESCRIPTION OF THE PROBLEM.

PLEASE OPEN SR FOR CELL RESELECTION ISSUE DURING DRIVE TEST IN MOTO .

INDIA CNRC

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8. IS THE PROBLEM AFFECTING CALL PROCESSING? Presently no but it

BSC takes reboot it will
9. IS THE PROBLEM AFFECTING OPERATIONS AND MAINTENANCE? YES
10. ACTIONS OF THE OPERATOR BEFORE THE PROBLEM OCCURRED?
Changing of above mentioned parameters.
11. IS THE PROBLEM REPRODUCIBLE? NO
12. HAS THE BSC/BTS BEEN REBOOTED OR RESET RECENTLY? NO
13. HAS THERE BEEN ANY CONFIGURATION CHANGES RECENTLY? NO
14. FULL TECHNICAL DESCRIPTION OF THIS PROBLEM AND WHAT
ACTIONS HAVE BEEN TAKEN. :As above
15. COULD THE ACTIONS OF A FIELD ENGINEER HAVE HAD ANY IMPACT
ON THIS PROBLEM? :
16. IS THERE ANY RELATED INFORMATION THAT MAY BE SPECIFIC TO
THIS PROBLEM?:

17. ARE THERE LOGFILES / COREFILES AVAILABLE? NO

Please give details:
Minimum log file requirements:

Logs in common for all issues

o Event logs
o SWFMS
o MMI Logs

RF related or Call processing issues

o TEMS/Drive Test Logs

INDIA CNRC

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o Call Trace logs from OMC

o Stats relevant to issue
18. REMOTE ACCESS AVAILABLE?
Please give details (IP address) :

IP address through which we can access the system through tngate

172.16.48.249

172.16.48.250

172.16.48.230

Mtnlmum3 172.16.48.233

Mtnlmum2 172.16.48.229

Note: Any issue related to service request, please contact

ICRNC

Service desk at indgsm@motorola.com

INDIA CNRC

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