DUSTIN PANIAN, ED.

D, MBA
562.230.4250 Dustin.Panian@gmail.com
www.linkedin.com/in/dustinpanian

DIRECTOR OF OPERATIONS
Twelve years of progressive experience in operational management and business development. Proven business growth
and turnaround experience; expertise in sales and marketing, staff development, system building and optimization, and
fostering strong communities. I build powerful teams and drive growth by combining an engineers aptitude for systems, a
teachers skill with training, a coachs zeal for culture and teamwork, and a seasoned managers ability to leverage
peoples individual strengths to maximize overall results.

PROFESSIONAL EXPERIENCE
ITT TECHNICAL INSTITUTES
Campus Director

San Diego, CA 2014 - Present

Executive leader for the second-largest and west coast flagship location of the companys 140 campuses
Managed $12M annual budget with full P&L responsibility
Supervised 7 functional departments and 100+ staff
Winner of national Best of the Best award in 2015
Significantly improved numerous campus performance metrics during tenure including:
o Reduction in attrition by more than 30%
o Increase in employment success by 50%
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o Improvement in Quality Award campus rank from 60th percentile to 10 ; recognized for prestigious Quality
Award every quarter during tenure
o Drove student satisfaction rating to within the top 5% in the company

THE GERSH EXPERIENCE

Executive Director

Buffalo, NY 2012 - 2014

Engineered 12-month turnaround for 24/7 residential college support program for disabled young adults

Tripled resident population and increased annual revenue by more than $400,000
Eliminated $1/4 million operational deficit & moved business into profitability within the first year
Increased monthly revenue year-over-year by 65% with no corresponding increase to expenses
Quadrupled the rate of successful program completion/transition
Received highest annual performance rating of all executive staff in entire company in 2012

GRINDSTONE EDUCATION GROUP, LLC

Manhattan Beach, CA 2009 - 2012

President/Director of Admissions
Educational consultancy focused on turnaround and business development projects as Director for Southern California
colleges inside sales teams including:

CARRINGTON COLLEGE CALIFORNIA

NEWBRIDGE COLLEGE

Pomona, CA

Nearly tripled campus population from 45 to more than 120 within one year
o Nearly doubled overall lead-to-start conversion from 3.6% to over 7%
o Developed and implemented a new data-management system to more efficiently track and manage sales
process

Long Beach & Santa Ana, CA

Trained and coached inside sales teams at two So. Cal locations
o Focus: Data management optimization, improving interdepartmental communication, streamlining
procedures, and honing sales force techniques
o Increased efficiencies at both locations allowing for reduction of staffing levels in admissions and financial
aid departments by 25% while maintaining productivity

CAREER COLLEGE OF CALIFORNIA

Santa Ana, CA

Entrepreneurial start-up; Grew student population from 0 to 150+ students

o Generated nearly $3M in revenue within first 12 months of operations
o Created and managed new Admissions department for start-up vocational college
o Hired, trained, and supervised Sales and Finance teams
o Designed all marketing strategies and drafted all marketing and website copy
o Developed all systems, policies, and processes

Santa Ana, CA 2007 - 2009

ART INSTITUTE OF CALIFORNIA

Assistant Director of Admissions

Assisted in management of 22-person inside sales department in third-largest campus in the company

Maintained personal lead-to-start conversion of +10%

Admissions team successfully exceeded every enrollment target during tenure
Recognized for providing exemplary student service and demonstrating high ethical standards

Cypress, CA 2004 - 2007

TRIDENT UNIVERSITY
Admissions Manager

Created new admissions department and sales team for private online university from the ground up

Generated over $15M in added revenue by increasing enrollments 62.5% year-over-year

Hired/trained staff and managed operations responsible for 1,500+ new starts per quarter
Designed all data management and operational systems, policies, and procedures

EDUCATION
Doctor of Education (summa cum laude) -- 2013
Argosy University Orange, California

Master of Business Administration (magna cum laude) 2007

Trident University Cypress, California

Bachelor of Arts 2002

University of California -- Santa Barbara, California

Resume