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Kiranproject83 140630073645 Phpapp01
MR.KUBER.VENKATESH.AMRAD
Karnataka
University Dharwad For the academic
MR.KUBER.VENKATESH.AMRAD
year 2013-14
Reg. No 12C01016
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
DECLARATION
I hereby declare that this project titled Tax Professionals Perception
towards E-Filing of Income Tax in Gadag Has been prepared by me during
the year 2013-2014, is a report of independent research work carried out by
me under the guidance of Dr. M.L.Guledgudd PG Department of Commerce
A.S.S College of Commerce and this project has not been submitted for the
aware of any degree and any other institutions.
PLACE: - GADAG-BETGERI
-
KUBER.VENKATESH.AMRAD
M.COM IV SEMESTER
REG.NO 12C01016
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
ACKNOWLEDGEMENT:
This is to express my sincere gratitude to all those
who have helped me in the successful completion and
presentation of this report.
I am profoundly thankful to our Co-ordinator and
also Internal Guide Dr. M.L. GULEDGUDD
for his
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
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KUBER.VENKATESH.
AMRAD
M.COM IV SEMESTER
CONTENTS
SL.NO
PARTICULARS
PAGE NO
CHAPTER-1
INTRODUCTION
01
7-10
1.2 Objectives
1.3 Database and methodology
1.4 Scope of the study
1.5 Limitations of the study
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
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CHAPTER-2
AN OVERVIEW OF INCOME TAX
02
2.1
History of Income-Tax
2.2
Meaning of Tax
2.3
Types of Taxes
2.4
Return of Income
2.5
Residential status
2.6
Rates of Income-Tax
2.7
2.8
2.9
Advance tax
11-28
CHAPTER-3
INCOME TAX E-FILING
3.1 What is E-Filing
03
29-33
3.2 Benefits of E-Filing
3.3 Types of E-Filing
3.4 Documents Required for E-Filing
3.5 Process of E-Filing
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TAX
CHAPTER-4
INTERPRETATION AND ANALYSIS
OF DATA
04
34-58
CUSTOMER PROFILE
CHAPTER-5
FINDINGS AND SUGGESTIONS
05
5.1 Findings
59-61
5.2 Suggestions
BIBLOGRAPHY
62-63
ANNEXURE
64-67
CHAPTER-1
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
INTRODUCTION
Tax professionals play an important role in the implementation of income tax law of
the country. They help the taxpayers in efficient management of tax affairs and
discharging their tax obligations. They are well aware of the weakness of tax law, tax
administration and problems faced by taxpayers. So, they can be helpful in understanding
the various aspects of income tax system. In this study an attempt has been made to
examine the perception of tax professionals regarding E-filing of income tax in Gadag.
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
1.2 OBJECTIVES
The present study has the following main objectives
To study the significance of income-tax.
To assess the tax professionals perception.
Awareness towards e-filing of income tax returns.
To analyze the level of satisfaction among tax professionals towards efiling of income tax returns.
To know the awareness of the law and rules of E-filing of INCOME TAX
among tax professionals.
To study the perception`s of the tax professionals about the impact of Efiling of INCOME TAX.
To make suggestion based on findings drawn from the study.
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
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CHAPTER-2
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
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This act has also not remained stationary. Number of amendments dynamic in
nature, are being made since the passing of the Act. It has been drastically amended by
the Direct Tax Laws (Amendment) Act 1975, 1987, 1989 and by the income-tax
(Amendment) Acts, besides being amended by the Finance Act every year.
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
The Act has prescribed due dates for filing return of income in case of different
assesses. All companies and firms have to mandatorily file their return of income before
the due date. Other persons have to file to file a return of income if their total income
exceeds the basic exemption limit.
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
(a) that he has been resident in India in at least 2 out of the 10 previous years
preceding the relevant previous year; and
(b) he has been in India for a period or periods amounting in all to 730 days or
more during the 7 previous years preceding the relevant previous year.
The above two conditions are called the SUBSEQUENT CONDITIONS
In short, an individual is said to be ordinarily resident in India if he satisfies at least one
of the basic conditions and both the subsequent conditions.
Not ordinarily Resident: Sec. 6(6)
An individual, after satisfying at least one of the basic condition if he does not
satisfy both the subsequent conditions, he becomes Not ordinarily resident in India.
Non Resident: Sec. 2(30)
If an individual does not satisfy any of the basic conditions, he is said to be NonResident in India.
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
(b) That its manager has been in India for a period or periods amounting in all to
730 days or more during the 7 previous years preceding the relevant previous
year
The above two conditions are called the Subsequent conditions.
Resident and not ordinarily resident Sec.6 (6): If the control and management of the
affairs of the HUF is wholly or partially situated in India and if the manager of the family
does not satisfies any of the subsequent conditions. The HUF shall be considered as Not
Ordinarily Resident
Non Resident: Sec. 2(30): A Hindu undivided family is said to be Non-resident if the
control and management of its affairs is situated wholly outside India.
RESIDENTIAL STATUS OF FIRMS AND ASSOCIATION OF FIRMS
Resident and ordinarily resident Sec.6 (2): A firm or other association of persons is
said to be Resident in India in any previous year, if the control and management of its
affairs is situated in India either wholly or partly in that year.
Non Resident: Sec. 2(30): They are said to be Non-resident when the control and
management of their affairs is situated wholly outside India.
RESIDENTIAL STATUS OF COMPANIES
Resident and ordinarily resident Sec.6 (3): in India in any previous year, if:(a) It is an Indian company, or
(b) The control and management of its affairs is situated wholly in India, during
the previous year.
Non Resident: Sec. 2(30): A company is said to be Non-resident when it does not
satisfy the above mentioned conditions.
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
The following tables show the rates of income-tax as applicable to different assesses for
the assessment year 2013-14:Table 1: The rates of income-tax applicable to the individual (other than the individual
referred to in Table 2 and 3 below), Hindu undivided family, Association of persons or
Body of individuals :
(1) On the first
Rs. 200000
Nil
Rs. 300000
10%
Rs. 500000
20%
30%
Table 2: The rates of income-tax applicable to the individual being a man or woman of
the age of 60 years or more but less than 80 years :
(1) On the first
Rs. 250000
Nil
Rs. 250000
10%
Rs. 500000
20%
30%
Table 3: The rates of income-tax applicable to the individual being a man or women of
the age of 80 years or more:
(1) On the first
Rs. 500000
Nil
Rs. 500000
10%
30%
30%
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
Under TDS, tax is deducted at the source of income, by the employer or the payer and
paid to the government. It includes salary, interest, commission and contract fees, rent,
professional fees, etc. This type of deduction is popularly known as TDS. Such tax is
subject to certain limits and certain conditions.
In case of senior citizen, if he/she estimates that the tax on the income is nil, Form
No.15H duly filled and signed is to be submitted in duplicate to the bank. So, no TDS will
be deducted. If the total income is less than the threshold limit, Form No.15G is to be
submitted to the payer to prevent TDS from such interest
Otherwise
previous year
payable
On or before 15 September of Up to 45% of balance of Up to 30% of advance tax
the previous year
advance tax payable
payable
On or before 15 December of Up to 75% of balance of Up to 60% of advance tax
the previous year
advance tax payable
payable
On or before 15 March of the Up to 100% of balance of Up to 100% of advance
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
previous year
tax payable
Any default in payment of advance tax attracts interest under section 234B and any
deferment of advance tax attracts interest under section 234C.
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
profit or gain of an assessee coming from the transfer of a capital asset effected during the
previous year or assessment year. "Capital Asset" and transfer are predefined in income
tax act. What is Capital Asset: Under section 2(14) of the Income Tax Act,1961 Capital
Asset is defined as property of any kind held by assessee including property held for his
business or profession. It includes all type real property as well as all rights in property. It
is also defined as gains on transfer of assets in which there in no cost of acquisition like:
Goodwill of business generated by assessee Tenancy rights Stage carriage permits Loom
hours Right to manufacture Processing & production of any article or things
Assets Which Don't Come Under Heads of Capital Assets:
Assets Which Don't Come Under Heads of Capital Assets According to Income Tax
Act,1961 there are few assets which don't form a part of Capital Assets, which are as
follows: Stock of goods and raw materials used by assessee for his business or profession
Those property which are movable like wearing apparel, furniture, automobile, phone,
household goods etc. Held by assessee. But Jewelry which is also an movable assets
comes under heads of Capital Assets Agricultural property in India. But agriculture land
coming under municipal limits (in area having population ore than 10,000) comes under
Capital Assets. Agriculture lands within 8 Km from municipal limit also comes under
Capital Assets if it is notified by the central government of India Few Gold Bonds issued
by government Few special bonds issued by central government like Special Bearer
Bonds, 1991
Transfer of Capital Assets:
Transfer of Capital Assets Under Section 2(47) of The Income Tax Act,1961 transfer of
capital assets is defined as: Sale, exchange and relinquishment of assets Extinguishment
of any rights in capital assets Acquisition of capital assets or rights Conversion of capital
asset by its owner as stock in trade of his business, it may also be a term of transfer
Transfer of immovable property under Section 53A of Transfer of Property Act, 1882 Any
transaction by which an assessee become enable to act as a member of cooperative
society Any transaction by which an assessee acquire shares in cooperative society
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
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REBATES
SECTION 80C:Deduction for L.I.C. Premium, P.F.Contribution, etc.
This deduction is available to individuals and HUFs.
Amount of deduction allowable:(a) Rs. 100000 (maximum) or
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
(b) Actual amount of specified savings and investments whichever is less, is allowed
as deduction.
Note:- in case the assessee has also contributed to pension fund of LIC u/s 80CCC
and/ or contributed to pension scheme of General Government u/s 80CCD, these
amounts are also taken into account for fixing the limit of maximum deduction u/s
80CCE.
DEDUCTIONS
SECTION 80CCC:Deduction for contribution to specified pension fund of LIC.
This deduction is allowed only to the individuals
Amount of deduction allowable:(a) Rs. 100000 (maximum), or
(b) Actual contribution paid (or deposited)
Whichever is less is allowed as deduction.
Note: - if the deduction is claimed under this section, no deduction is allowed u/s 80C
for the same amount.
SECTION 80CCD(1)
Deduction for contribution to Central Government pension scheme:
This deduction is allowable to Central Government employees.
a) Actual amount deposited in notified pension scheme, or
b) 10% of his salary (maximum)
Whichever is less, is allowed as deduction.
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
Note: where such amount is taken into account for deduction under this section no
deductions is allowed for this amount u/s 80C.
SECTION 80CCG:Deduction for investment under equity savings scheme:
This deduction is allowable only to individuals.
Amount of deduction allowable:
Actual amount of subscription made to the bonds or Rs. 20000 whichever is less, is
allowable.
Note: this deduction is allowed in addition to maximum deduction of Rs. 100000
allowable u/s 80CCE.
SECTION 80D:Deduction for medical insurance premium paid.
The deduction is allowed to individuals and Hindu undivided families
(1) In case of the individual the deduction allowable is the total of the following
amounts:(a) The actual amount paid to effect or to keep in force an insurance on the health
of an assessee or the spouse and the dependent children not exceeding the total
amount of Rs. 15000 and also
(b) The actual amount paid to effect or to keep in force an insurance on the health
of the parents of the assessee not exceeding the total amount of Rs. 15000.
(2) In case of a Hindu undivided family the deduction allowable is the actual total
amount paid to effect or to keep in force an insurance on the health of any member
of the family or any contribution made to the Central Government Health Scheme
not exceeding the total amount of Rs. 15000.
Note:- further in all the above cases of item (1) and (2), if the amount paid is to effect
or to keep in force an insurance on the health of a Senior citizen the maximum
deduction allowable should be taken as Rs. 20000 in place of Rs. 15000 in each case.
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
SECTION 80DD:This deduction is allowed to individuals and Hindu undivided families who are
residents.
This fixed amount of deduction of Rs. 50000 is allowable as deduction for any
expenditure incurred for the medical treatment, training, etc, of a dependent, being a
person with Disability or for any amount paid or deposited any amount under the
scheme framed by the LIC of india or any other insurer duly approved by the Board,
subject specified conditions.
Where the dependant is a person with Severe Disability the amount of such
deduction will be Rs. 100000 instead of Rs. 50000 mentioned above.
SECTION 80DDB:This deduction is allowed to a resident individual or a Hindu undivided family, if
the assessee actually incurred any expenditure for medical treatment of the specified
diseases for himself or dependant relative or for any member of the family.
The deduction allowable to the assessee is the amount actually paid or Rs. 40000
whichever is less in the year which such expenses are incurred.
Note:- in case the assessee or the dependant is a senior citizen the maximum deduction
allowable is Rs. 60000 instead of Rs. 40000 mentioned above.
SECTION 80E:Deduction for interest on higher education loan.
This Deduction is allowed only to individuals:
Deduction allowable only for interest:
Any amount of interest paid by the assessee on the education loan in the previous
year is fully allowed.
SECTION 80U:M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
DONATIONS:SECTION 80G:Deduction for donation to certain funds:This deduction is allowed to all the assesses, from the gross total income on the
basis of the qualifying amount of donations made to the following funds or institutions
during the previous year:1) 100% of the qualifying amount of donations made to
a) National Defense Fund
b) Prime Minister`s National Relief fund
c) Government or local authority or approved institution for promoting family
d)
e)
f)
g)
h)
i)
j)
k)
l)
planning.
Prime Minister`s Armenia Earthquake Relief fund
The Africa (Public Contribution India) Fund.
A university or any educational institution of national eminence.
The chief Minister`s Earthquake Relief Fund, Maharastra
Gujarat State Government for earthquake victims in Gujarat
Zila Saksharata Samiti duly constituted
National Foundation for Communal Harmony
National or any State Blood Transfusion Council
Any fund established by State Government to provide medical relief to the
m)
n)
o)
p)
q)
r)
s)
t)
poor
Any Central Welfare fund or the Indian Naval Benevolent Fund
Air Force Central Welfare Fund
Andhra Pradesh Chief Minister`s Cyclone Relief Fund
National illness Assistance Fund
Chief Minister`s Relief Fund or Lieutenant Governors Relief Fund.
National Sports Fund
National Cultural Fund
The fund for Technology Development & Application
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
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CHAPTER-3
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
of
delivery
and
quick
confirmation
provides
immediate
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
Option 3: File through an e-return intermediary who would do e-Filing and also
assist the Assessee file the ITR V Form.
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
T
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
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CHAPTER-4
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
No of respondents
In percentage
20 to 30
06
12%
30 to 40
26
52%
40 and above
18
36%
Total
50
100%
Figures in table and below to the figures indicate percentage to the respective row
and column total.
In the above table it is clear that it is having 100% respondents, and 12% of respondents
are in 20 to 30 age category, 52% respondents from 30 to 40 years, 36% of respondents
are in 40 and above years category.
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
30 to 40
40 and above
Total
Table 4.2
The Gender wise classification of respondents.
Gender
No of respondents
In percentage
Male
49
98%
Female
01
2%
Total
50
100%
Figures in the above table and below to the figures indicate percentage to the
respective row and column total. Above table clears from out of 100% respondents row
and column, 98% of respondents are male and remaining respondents are female. It clears
that out of 50 respondents 49 are male and 01 are female.
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
Female
Total
Table 4.3
Education wise classification of respondents.
Level of Education
No of respondents
In percentage
C.A
07
14%
Degree holders
22
44%
Post graduates
21
42%
Total
50
100%
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
The table contains 100% respondents in education wise classification respondents studied
up to C.A 14, degree holders are 44%, pg respondents are 42%. Out of 50 respondents 07
respondents from C.A, 22 respondents from degree, 21 respondents from pg.
Educational Qualification
60
50
40
30
20
10
0
C.A
Degree holders
Post graduates
Total
Table 4.4
Distribution of taxpayers with respect to Marital status.
Marital status
No of respondents
In percentage
Married
38
76%
Unmarried
12
24%
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
Total
50
100%
A figure in the table indicates the percentage to the respective row and column
total. It indicates that out of 100% respondents 76% are married, 24% are unmarried. Out
of total 50 respondents 38 are married, 12 unmarried.
Marital Status
60
50
40
30
20
10
0
Married
Unmarried
Total
Table 4.5
Income level respondents
Income level
No of respondents
In percentage
02
04%
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
2 lack to 5 lack
27
54%
5 lack to 10 lack
14
28%
07
14%
Total
50
100%
A figure in the table indicates the percentage to the respective row and column
total. It indicates that out of 100% respondents 04% are level of income is less than 2
lack, 54% are 2 lack to 5 lack, and 28% are 5 lack to 10 lack and rest are 10 lack and
above respondents.
Out of total 50 respondents 02 are having income level of less than 2 lack, 27 are
2 to 5 lack, 5 to 10 lack are 14 and 10 lack and above respondents are 07. It concludes
that more respondents are from less than 2 to 5 lack, and rest of the respondents is
respective status.
Graph showing Income level of respondents
Income level
an
d
10
la
ck
to
la
ck
5
to
ta
l
ab
ov
e
la
ck
10
la
ck
5
to
la
ck
2
Le
ss
th
an
20
00
00
60
50
40
30
20
10
0
Table 4.6
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
Classification of the respondents based on their sources of awareness regarding efiling of income tax.
Sources of awareness
No of respondents
In percentage
News papers
10
20%
Friends
02
4%
IT Website
25
50%
Media/Advertisement
05
10%
08
16%
Total
50
100%
Table 4.6 reveals that out of 100% respondents, 20% of the tax professionals are
aware about e-filing through the newspaper, 04% of the individuals are availed e-filing
information through their Friends, 50% of the tax professionals are aware about e-filing
through IT Website, 10% of the tax professionals are got awareness through various
advertisement made by the income tax department and Media, 16% of the tax
professionals are got awareness through all of the above sources.
Graph showing in respect of sources of awareness
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
Source of Awareness
50
45
40
35
30
25
20
15
10
5
ab
ov
e
Al
lo
ft
he
W
eb
si
te
IT
ew
s
pa
pe
rs
Table 4.7
Respondents Location of E-filing.
Place
Respondents
In percentage
Cyber cafe
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
In the office
35
70
At Home
10
10
20
Total
50
100%
Table 4.7 shows that no respondents of e-filers did it from cyber caf, 70% from
their office, 10% at home; both in the home & office are 20%. Out of 50 respondents no
numbers are from cyber caf, 70 from the office, 10 are at home and 20 are from both
home and office. It concludes that more respondents are make e-filing from their office,
and rest of the respondents are respective status.
Graph showing where e-filers did e-filing
Location of E-filing
60
50
40
30
20
10
0
In the office
At Home
Total
Table 4.8
Time taken by tax professionals to file tax return forms electronically.
Time consumed
Respondents
In percentage
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
02
04%
1 to 2 hour
09
18%
30 minutes to 1 hour
28
56%
11
22%
Total
50
100%
In respect of the time taken to e-file successfully, 22% of the e-filers indicated that
they took less than 30 minutes, 56% took between 30 minutes to 1 hour, 18% took
between 1 to 2 hours and 4% took more than 2 hours (see table 4.8). The findings indicate
that the duration to complete e-filing was rather long.
Graph showing Time taken by e-filers to file tax return forms electronically.
30
th
an
Le
ss
m
in
ut
es
to
in
ut
es
ho
ur
ho
ur
30
M
or
e
to
th
an
ho
ur
Table 4.9
Difficulty while e-filing?
Factors
Respondents
In percentage
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TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
Yes
12
24%
No
38
76%
Total
50
100%
A figure in the table indicates the percentage to the respective row and column total. It
indicates that out of 100% respondents 24% are facing difficulty while e-filing and
remaining 76% are not facing any problem while e-filing of returns
.
No
Total
Table 4.10
Is it Digital Signature costly?
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
Factors
Respondents
In percentage
Yes
13
26%
No
37
74%
Total
50
100%
A figure in the table indicates the percentage to the respective row and column total. It
indicates that out of 100% respondents 26% are saying digital signature is costly to the
tax payers and remaining 74% are saying digital signature not costly and its reasonable to
the tax payers . Out of total 50 respondents 13 are predicted Yes, 37 are No.
No
Total
Table 4.11
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
Respondents
In percentage
Excellent
28
56%
Good
15
30%
Average
06
12%
Poor
01
02%
Total
50
100%
A figure in the table indicates the percentage to the respective row and column total. It
indicates that out of 100% respondents 56% are feeling Excellent, 30% are feeling Good,
12% are feeling Average and remaining 02% are feeling Poor.
Good
Average
Poor
Total
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
Table 4.12
Safety of e-filing
Factors
Respondents
In percentage
Highly satisfied
14
28%
Satisfied
29
58%
Neutral
05
10%
Dissatisfied
02
04%
Highly dissatisfied
Total
50
100%
A figure in the table indicates the percentage to the respective row and column total. It
indicates that out of 50 respondents 14 are highly satisfied, 29 are satisfied, 05 neutral and
2 are dissatisfied and no one is highly dissatisfied.
Safety of E-filing
To
ta
l
H
ig
hl
y
di
ss
at
is
fie
d
fie
d
eu
tr
al
N
Sa
tis
fie
d
D
is
sa
tis
H
ig
hl
y
sa
tis
fie
d
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
Table 4.13
Facilities provided by e-filing
Factors
Respondents
In percentage
Highly satisfied
12
24%
Satisfied
27
54%
Neutral
Dissatisfied
Highly dissatisfied
Total
07
03
01
50
14%
06%
02%
100%
A figure in the table indicates the percentage to the respective row and column total. It
indicates that out of 50 respondents 12 are highly satisfied, 27 are satisfied, 07 neutral and
3 are dissatisfied and 1is highly dissatisfied.
To
ta
l
H
ig
hl
y
di
ss
at
is
fie
d
fie
d
eu
tr
al
N
Sa
tis
fie
d
D
is
sa
tis
H
ig
hl
y
sa
tis
fie
d
50
45
40
35
30
25
20
15
10
5
0
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
Table 4.14
Reasons for using e-filing
Factors
Respondents
In percentage
Speed of filing
18
36%
Convenience
10
20%
09
18%
Extension of filing
04
08%
deadline
All of the above
09
18%
Total
50
100%
Reasons for using e-filing, whilst 18% e-filers were hoping to get faster tax
refund. Notably, 08% opted to use e-filing, because extension of filing deadline for those
who used e-filing. 36% of e-filers are hoping to speed of tax filing and 20% of e-filers are
convenient with using the e-filing. 09% of e-filers are agree with all of the above.
ab
ov
e
Al
lo
ft
he
re
fu
nd
Fa
st
er
ta
x
Sp
ee
d
of
fil
in
g
70
60
50
40
30
20
10
0
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
Table 4.15
Reasons for unsuccessful attempt of e-filing
Reasons
Respondents
In percentage
Unable to sign
14
28%
06
12%
23
46%
07
14%
50
100%
electronically with
pin/password
Unable to access the e-filing
website
The e-filing website not
responding half way
Unclear instruction from the
e-filing website
Total
(Source: primary data)
When asked on the reasons for unsuccessful attempts. The survey revealed that the
key reasons for unsuccessful attempt was the server was not responding or the server
hanged half way through (46%), unable to access to e-filing website (12%), unable to
sign electronically with the Personal Identification Number or password provided by the
income tax department (28%), and unclear instruction from the e-filing website (14%).
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
fro
m
in
st
ru
ct
io
n
nc
le
ar
si
gn
el
ec
tro
ni
ca
lly
th
e
wi
th
efil
in
g
pi
n/
pa
ss
we
bs
ite
wo
rd
60
50
40
30
20
10
0
na
bl
e
to
Table 4.16
Factors
Respondents
In percentage
Highly satisfied
14
28%
Satisfied
29
58%
Neutral
05
10%
Dissatisfied
02
04%
Highly dissatisfied
Total
50
100%
In the above table the 28% of respondents highly satisfied towards e-filing, 58%
are satisfied, 10% are neutral, 04% are dissatisfied and no one is highly dissatisfied
towards e-filing
Out of 50 respondents 14 are highly satisfied, 29 are satisfied, 05 are neutral, 02
are dissatisfied and no one is highly dissatisfied. It shows that the more respondents are
satisfied towards the e-filing.
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
H
ig
hl
y
di
ss
at
is
fie
d
fie
d
D
is
sa
tis
eu
tr
al
N
Sa
tis
fie
d
H
ig
hl
y
sa
tis
fie
d
0%
Table 4.17
Satisfaction towards Accessibility of e-filing.
Factors
Respondents
In percentage
Highly satisfied
11
22%
Satisfied
29
58%
Neutral
07
14%
Dissatisfied
02
04%
Highly dissatisfied
01
02%
Total
50
100%
In the above table the 22% of respondents highly satisfied towards accessibility of
e-filing, 58% are satisfied, 14% are neutral, 04% are dissatisfied and 02% are highly
dissatisfied towards accessibility of e-filing
Out of 50 respondents 11 are highly satisfied, 29 are satisfied, 07 are neutral, 02
are dissatisfied and 01 are highly dissatisfied. It shows that the more respondents satisfied
towards accessibility of the e-filing.
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
To
ta
l
H
ig
hl
y
di
ss
at
is
fie
d
fie
d
D
is
sa
tis
eu
tr
al
N
Sa
tis
fie
d
H
ig
hl
y
sa
tis
fie
d
Table 4.18
Satisfaction towards easiness of e-filing.
Factors
Respondents
In percentage
Highly satisfied
15
30%
Satisfied
27
54%
Neutral
05
10%
Dissatisfied
02
04%
Highly dissatisfied
01
02%
Total
50
100%
In the above table the 30% of respondents highly satisfied towards easiness of efiling, 54% are satisfied, 10% are neutral, 04% are dissatisfied and 02% are highly
dissatisfied towards easiness of e-filing
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
To
ta
l
H
ig
hl
y
di
ss
at
is
fie
d
at
is
fie
d
D
is
s
eu
tr
al
N
Sa
tis
fie
d
H
ig
hl
y
sa
tis
fie
d
50
45
40
35
30
25
20
15
10
5
0
Table 4.19
Satisfaction with e-payment procedure
Factors
Respondents
In percentage
Highly satisfied
14
28%
Satisfied
26
52%
Neutral
07
14%
Dissatisfied
02
04%
Highly dissatisfied
01
02%
Total
50
100%
Out of 50 respondents 14 are highly satisfied, 26 are satisfied, 07 are neutral, 02 are
dissatisfied and 01 are highly dissatisfied. It shows that the more respondents are satisfied
towards e-payment procedure of the e-filing
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
To
ta
l
H
ig
hl
y
di
ss
at
is
fie
d
fie
d
D
is
sa
tis
eu
tr
al
N
Sa
tis
fie
d
H
ig
hl
y
sa
tis
fie
d
Table 4.20
Experience wise distribution of respondents about e-filling.
Experience
Respondents
In percentage
5 years
11
22%
3 to 4 years
34
68%
1 to 2 years
04
08%
Below 1 year
01
02%
Total
50
100%
A figure in table and below to the figures indicates percentages to the respective
row and column total.
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
In the above table it is clear that it is having 100% respondents, 22% of respondents in 5
years, 68% of respondents in 3 to 4 years, 08% of respondents in 1 to 2 years and 2% of
respondents in below 1 year. So, majority of respondents have experience 3 to 4 years.
3 to 4 years
1 to 2 years
Below 1 year
Total
Table 4.21
Respondents opinion regarding decrease in efficiency of income tax department
after introducing E-filing
Factors
Respondents
In percentage
Improper training to
14
28%
manpower
Non availability of proper
12
24%
tax softwares
Lack of technological up
17
34%
gradation
Power cuts
07
17%
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
Total
50
100%
A figure in the table indicates the percentage to the respective row and column
total. It indicates that out of 50 respondents 14 are saying improper training to manpower,
12 are saying non availability of proper tax softwares and 17 are saying Lack of
technological up gradation and remaining 07 towards the power cuts.
To
ta
l
of
te
ch
no
lo
gi
ca
l
La
ck
Im
pr
op
er
tr
ai
ni
ng
to
up
gr
ad
at
io
n
an
po
we
r
60
50
40
30
20
10
0
Table 4.22
Respondents opinion regarding impact of introducing e-filing on administrative
efficiency of Income tax department
Factors
Respondents
In percentage
Increased
27
54%
Decreased
09
18%
No change
14
28%
Total
50
100%
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
A figure in the table indicates the percentage to the respective row and column
total. It indicates that out of 50 respondents 27 are agree increased, 09 are agree
decreased, and remaining 14 are agree with no change in efficiency of income tax
department after introducing e-filing.
Graph showing Respondents opinion regarding impact of introducing e-filing on
administrative efficiency of income tax department
Decreased
No change
Total
Table 4.23
Overall experience of e-filing
Factors
Respondents
In percentage
28%
56%
07%
14%
12%
24%
Poor
03%
06%
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
Total
50%
100%
In the above table the 56% of respondents Good and pleasant with the overall experience
of e-filing, 14% are Not as good as expected, 24% are convenience and easy to use and
06% are poor with the overall experience of e-filing.
Out of 50 respondents 11 are Good and pleasant, 29, 07 are not as good as
expected, 02 are convenience and easy to use and 01 are poor with the overall experience
of e-filing. It shows that the more respondents Good and pleasant with overall experience
of the e-filing.
Graph showing Overall experience of E-filing
To
ta
l
Po
or
us
e
to
ea
sy
Co
nv
en
ie
nc
e
an
d
as
go
od
ot
as
N
G
oo
d
an
d
pl
ea
sa
nt
ex
pe
ct
ed
60%
50%
40%
30%
20%
10%
0%
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
CHAPTER-5
5.1 FINDINGS
The major findings of the survey on tax professionals perception about the e-filing
of income tax in Gadag city are briefly enumerated in the ensuring paragraphs.
All the respondent tax professionals are aware about E-Filing of Income
tax in India.
The survey reveals that the majority of the respondents opined that the EFiling is beneficial to tax professionals.
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
The survey reveals that the most of the tax professionals are satisfied with
E-Filing.
From the survey it is found that all of the respondents (100%) know about
the e-filing and its importance.
A survey reveals that 56% of the e-filers agree to the fact that e-filing is
Good and pleasant and 24% are convenient and easy to use.
Most of the tax professionals are aware of the e-filing procedures.
It saves tax professionals golden time, energy, cost and also reduces tax
professionals tension.
.
5.2 SUGGESTIONS
The income tax department should give information about E-Filing
through Media and News papers.
The tax professionals are requested to use e-filing and e-payment facilities.
Tax professionals should be encouraged to use e-filing as there are many
benefits of this system.
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
The awareness can be best spread by introducing the e-filing in the degree
and post graduate college curriculum.
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
BIBILOGRAPHY
BOOKS:
Income Tax Law written by: T.N.Manoharan
Direct Tax written by: Dr. H.C. Mehrotra & S.C. Goyal
Taxation: The Institute of Chartered Accountants of India.
MAGAZINES:
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
Business world
India today
Finance India
Management accountant
NEWS PAPERS:
Deccan herald
Vijaya Karnataka
Times of India
INTERNET:
www.google.com, www.indianinfoline.com www.incometaxindia.gov.in
Annexures
Questionnaires
1. Name:2. Age:3. Gender:Male
Female
4. Educational Qualification:Degree
Post Graduation
C.A
5. Marital Status
Married
Unmarried
6. Income level
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
8. Location of e-filing
Cyber caf
In the office
At home
Both home & office
9. Time consumed to file tax return
More than 2 hours
1 to 2 hour
30 mins to 1 hour
Less than 30 mins
10.
Was there any error or difficulty while e-filing?
Yes
No
11.
Is it Digital Signature costly?
Yes
No
12.
Your satisfaction with Digital Signature
Excellent
Good
Average
Poor
13.
Safety of e-filing
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
14.
Facilities provided by e-filing
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX
15.
Reason for using E-filing
Speed of filing
Convenience
Faster tax refund
Extension of filing deadline
All of the above
16.
Reason for unsuccessful attempt of e-filing
Unable to sign electronically with pin/password
Unable to access the e-filing website
The filing website not responding half way
Unclear instruction from the e-filing website
17.
Satisfaction towards e-filing
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
18.
Satisfaction towards accessibility of e-filing
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
19.
Satisfaction towards easiness of e-filing
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
20.
Satisfaction with e-payment procedure
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
21.
Experience regarding e-filing
5 years
3 to 4 yrs
1 to 2 yrs
below 1 year
22.
Reasons for decrease in efficiency of income tax
department after introducing
E-filing
Improper training to manpower
Non availability of proper tax softwares
M.Com IV Sem, P.G. Course (Commerce), A.S.S. College
Campus,Gadag
5
TAX PROFESSIONALS PERCEPTION TOWARDS E-FILING OF INCOME
TAX