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CSUF Study Guide Exam 1 HComm 100
CSUF Study Guide Exam 1 HComm 100
SELF PERCEPTIO
Define the three components of the perception process
Selecting Information;
Schemas: Organizing Perceptions;
Attributions: Interpretation
What are the four (schemas) categories we put people into in order to make sense
out of what we see and hear? Be ready to explain each
Prototypes (Broad categories);
Personal constructs (More detailed categories (Bipolar constructs));
Stereotypes (Using our own IPC theories to fit people into existing
schemas - generalizing);
Scripts (Expectations of what people are supposed to say and do in
particular situations)
Why do we use stereotypes?
Because simply it easier.
How are we influenced by culture, ethnicity, sex, background, and experience?
It shapes our perception of how things are, for example we think all Arabs
are terrorist and that Asian people are horrible drivers.
Identify Self fulfilling prophecy
A prediction that causes an individual to alter his or her behavior in a way
that makes the predicament more likely to occur.
What is ethnocentrism?
Evaluating other cultures and believes based on the standards of ones
culture.
Know difference between connotative and denotative language
Self esteem is how we feel towards ourselves, as for self concept is how
we think about ourselves.
4. What are self-fulfilling prophecies?
A prediction that causes an individual to alter his or her behavior in a way
that makes the predicament more likely to occur.
5. What are three ways in which our self concept develops?
VERBAL COMMUICATIO
Be able to identify how words are ambiguous, arbitrary, and abstract
vague, subjective, and sconceptual
Remember that people attach meaning to words Meanings do not reside in the
words themselves, but in the ways in which communicators use those words
What are the denotative and connotative meanings in words?
Define: slang, jargon
Slang- is an informal, non standard, usually particular to a specific group,
high levels of abstraction, very few know the meaning. Jargon is very
technical that is specific to a certain profession or interest group.
How does culture affect the language we use?
Words in different places mean different things.
What are rules, norms and values?
OVERBAL COMMUICATIO
Define NVC?
The process of intentionally or unintentionally signaling behavior by other
means than words.
What percent of emotional meaning is in NVC?
93% (Face 55 vocal (pitch) 38)
NVC reinforce the verbal three ways Be able to explain how it
o repeats the verbal mirrors the verbal message, offering a clear nonverbal
cue.
o complements the verbal NVC that matches w/o mirroring the verbal
message
o accents the verbal clarify or emphases specific info
Why is NVC difficult to interpret?
Its vague it can be intreperted many different ways
Explain Expectancy Violation Theory
How is NVC bound by culture?
Ie touch, it varies from culture to culture.
Be able to identify how NVC can:
o substitute for verbal, stop with hand or shhhh with finger on top of mouth
with out talking
o contradict verbal saying yes and shaking your head
o help regulate verbal coordinating in constructive manner
o create immediacy hugging creating a feeling of closeness
o aid in deception to convince others of something that is false
Know the Categories of VC Be able to identify and provide examples of:
KIESICS - Gestures and body movements
o emblems, movements or gestures that have a direct verbal translation in a
particular group or culture
o illustrators reinforce verbal messages and help visually explain whats
being said
o regulators help manage our interactions, raise hand= speak.
o adaptors satisfy some physical or physichological need such as rubbing
eye when tired or twisting hair when nervous
o affect displays (pp. 108-109)
FACE
o Implications of smiles o Pancultural facial expressions (SADFISH) Sad, Anguish, Diguist, Fear,
Intrest, Surprise, Happiness
EYE COTACT
TOUCH (HAPTICS)
o Cultural influences
o High/low contact cultural differences
APPEARACE
VOICE
o Paralanguage
o Vocalics
o Back-channel cues
o Silence and status
EVIROMET
TERRITORY
PROXEMICS
o Four spatial zones
CHROOMICS
o Time and status
o Time and culture
o
LISTEIG
What is the difference between listening and hearing?
What are the five steps in the listening process?
What is message overload/complexity
What are some barriers or obstacles that we face with listening?
Identify three reasons that we listen?
What is relational listening?
Be able to identify four different listening styles?
How do mens and womens listening styles differ?