CASE STUDY

Performance Testing for Online Ticket

Reservation System

Industry
Airlines

Testing Engagement for a

Leading Airline

Overview
A robust online ticket reservation system is
a treasure trove of customer data. Analytics
on this data helps airlines understand
demand patterns, build forecasts and
decide pricing. It is pivotal for testing teams
to perform rigorous testing of such
applications to ensure smooth functioning.

Client
A leading airline company in Middle East region.

Business needs
Performance testing needed to be conducted on
their current online ticket reservation system to
evaluate:
Scalability of the current system from 100 to
250 users
Infrastructural changes needed to achieve
required scale

Challenges
Since the performance testing had to be
carried out on Production environment, the
testing scripts had to be absolutely fail-safe
The client facility had varied connection
speeds
Significant external dependency for IT
infrastructure and related co-ordination with
third parties, e.g. frequent coordination with
vendors hosting front server as the runs
were repeated several times
Multi-tier application, requiring additional
tests

Datamatics Solution
8 key scenarios amounting to 52
transactions reflecting peak load production
usage were identified as per agreed
transaction mix. Datamatics team carried
out a performance test and a stress test on
the current infrastructure for 350 VU.
Scripting was done offshore and execution
occured onshore
Critical system parameters were monitored
for failures/high values
Silk Performer utilized as the performance
testing tool
Extensive mock-runs were carried out to
ensure that scripts were hardened before
deployment
Varied link speeds were simulated for an
accurate representation of the user
environment
Additional Tests were carried out from
Application server to evaluate performance
and identify bottlenecks on Host Front Server

Datamatics
Advantage
Global Information Technology (IT) &
Business Process Management (BPM)
organization taking you forward on your
route to Digital Transformation
Trusted partner to several Fortune 500
companies globally
Capabilities built around technology,
domain expertise & knowledge of
business processes

Approach
Dedicated Team of performance & load test
experts deployed with a hybrid onshore offshore model
Key high usage transactions identified
Approach for simulation of link speeds were
developed and need for additional tests on
the application server were identified

Extensive mock runs were conducted to

mitigate issues such as performance test
scripts holding up the production system

Benefits
Application was scaled up to 300+ users
from less than 100
Enabled 30% cost reduction

Process
Mock Run planning
and execution

Alliances with global technology leaders

such as Microsoft, IBM & EMC2

Application
Understanding

More than 7,500 employees globally

Certified for SEI CMMI Level 4 V1.3,
ISO 27001:2013 & ISO 9001:2008

Key High
usage
transaction
identication

SSAE 16 compliant processes

Global presence: U.S., UK, Australia,
Dubai & India

Approach design
for varied link
speeds

Script
development

Planning for
additional
tests for
application
server

Resolve
issues in
performance
test scripts

Execute
Performance
test scripts

Result analysis,
bottleneck
identicational
and report
submission

Result
The Airline was able to successfully scale up to 300 + users without any impact on the system
or process.

Contact
Knowledge Center, Plot No.58
Street No.17, MIDC, Andheri (East)
Mumbai 400 093
Tel +91 22 6102 0000-09
Fax +91 22 2834 3669
business@datamatics.com
www.datamatics.com

Americas I Asia I Australia I Europe