Six Sigma Assessment Questions

1. What are full-time program managers, PMO heads and educators referred as
in a Six Sigma Team?
a. Six Sigma Champions
b. Six Sigma Black Belts
c. Six Sigma Master Black Belts
d. Process Owners
Correct Answer: c. Six Sigma Master Black Belts
2. Which of the following is NOT a metric?
a. Control Limit
b. Productivity
c. Accuracy
d. Critical to Quality (CTQ)
Correct Answer: a. Control Limit
3. An improvement process in which a company measures its performance
against that of best-in-class companies, determines how those companies
achieved their performance levels, and uses the information to improve its
own performance.
a. Control Chart
b. Six Sigma
c. Benchmarking
d. Cause and Effect Diagram
Correct Answer: c. Benchmarking
4. Which of the following is a type of process map used to differentiate activities
performed by different teams?
a. Value Stream Map
b. Swim lane Map
c. SIPOC
d. Simple Flow Chart
Correct Answer: b. Swim lane map
5. What is the middle value of a data set when the values are arranged in either
ascending or descending order?
a. Mean
b. Mode
c. Median
d. Standard Deviation
Correct Answer: c. Median
6. Which of the following is a continuous data?
a. No. of Agents
b. Average Processing Time (APT)
c. Rejected Claims
d. Defects Per Unit (DPU)
Correct Answer: b. Average Processing Time (APT)
7. Which of the following is a measure of dispersion?
a. Mean

b. Median
c. Mode
d. Standard Deviation
Correct Answer: d. Standard Deviation
8. Which of the following tools is NOT used to visualize and understand the
spread or variation of the data?
a. Histogram
b. Box Plot
c. Pareto Chart
d. Control Chart
Correct Answer: c. Pareto Chart
9. Which of the following is the most common measures of central tendency in a
data?
a. Average
b. Variance
c. Defects Per Unit
d. Normal Distribution
Correct Answer: a. Average
10.Which is the correct order of project prioritization?
1. High Effort and High Impact
2. Low Effort and High Impact
3. Low Effort and Low Impact
a. 231
b. 312
c. 213
d. 321
Correct Answer: c. 213
11.Calculate median from the following data:
12, 15, 22, 23,45,56,14,34,34,13
a. 21.5
b. 22.5
c. 23.5
d. 24.5
Correct Answer: 22.5
12.Calculate Control Limits (UCL & LCL) from the following data:
Average Call Time: 30 Minutes; Standard Deviation: 4 Minutes
a.
b.
c.
d.

UCL
UCL
UCL
UCL

=
=
=
=

42;
38;
42;
38;

LCL
LCL
LCL
LCL

=
=
=
=

18
16
14
18

Correct Answer: a. UCL = 42; LCL = 18

13.Calculate Cp from the following data:
Average Call Time: 20 Minutes; Standard Deviation: 2 Minutes;
Specification Limits: USL = 30 Minutes, LSL = 10 Minutes

a.
b.
c.
d.

Cp
Cp
Cp
Cp

=
=
=
=

1
0.33
1.67
1.96

Correct Answer: Cp = 1.67

14.Explain the 2 methods of Solution generation
a. Brainstorming and Affinity Diagram
b. Pareto diagram and Cause & Effect Diagram
c. Scatter Plot and Pugh Matrix
d. Regression and Correlation
Answer: a. Brainstorming & Affinity Diagram
15.Abbreviate RPN.
a. Risk Potential Number
b. Risk Pattern Number
c. Risk Probability Number
d. Risk Priority Number
Answer: d. Risk Priority Number
16.Select the priority of the occurrence rating Failure is almost certain".
a. High
b. Very High
c. Very Low
Answer: b. Very High
17.
Select the priority of the detection rating Controls will almost certainly
detect the failure".
a. High
b. Very High
c. Very Low
Correct Answer: c. Very Low
18.ANALYZE phase - includes
a. Identify Vital Project Xs and statistically validate them.
b. Communicate & sign off to close Project
c. Generate Potential Solutions & Assess Failure Mode.
d. All of the above
e. None of the above
Correct Answer: a. Identify Vital Project Xs and statistically validate
them
19.The number of units in a sample.
a. Population
b. Mode
c. Mean
d. Sample Size
e. Subgroup size
Correct Answer: d. Sample Size
20.Box-Plot is used to graphically visualize all below, except
a. Central tendency
b. Standard Deviation

c. Mean
d. Median
e. Spread
Correct Answer: b. Standard Deviation
21.Analyze phase focuses on all except
a. Standard Deviation Brainstorm potential causes
b. Statistically quantify cause and effect relationship
c. Data Collection Plan & Baseline Performance
d. None of the above
Correct Answer: c. Data collection plan & Baseline Performance
22.If Ho cant be rejected, then p-value should be
a. >0.05
b. <0.05
c. 0.00
d. 1.00
e. >1.00
Correct Answer: a. >0.05
23.Process is said to be stable only when it operates under the influence of,
common cause,
a. True
b. False
Correct Answer: a. True
24.P-Chart is to be used for which type of data
a. Continuous
b. Defective
c. Defects
d. Non- of the above
Correct Answer: b. Defective
25.8-4-2-1 test is used to validate the presence of special causes in the process
a. True
b. False
Correct Answer: a. True
26.Control limits are related to USL or LSL,
a. True
b. False
Correct Answer: b. False
27.Specification limit is provided by.. & control limits is provided
by..
Correct Answer: Customer and sample data
28.Which tool is used for project selection
a. Effort-Impact Matrix
b. Quality Matrix
c. Control Plan
d. None of the above
Correct Answer: Effort-Impact Matrix

29.8 types of wastes are represented by the acronym

a. DOWNTOWN
b. TAKTTIME
c. DOWNTIME
d. DOFFTOWN
Correct Answer: DOWNTIME
30.Who is considered to be the father of Six Sigma?
a. Jack Welch
b. Bill Smith
c. Bob Galvin
d. Larry Bossidy
Correct Answer: b. Bill Smith