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Hay Group Guide Chart - Profile Method of Job Evaluation - Intro & Overview
Hay Group Guide Chart - Profile Method of Job Evaluation - Intro & Overview
SM
Know-how
Accountability
Problem solving
The value of know-how is in its application to achieve results.
Problem solving (or throughputs) refers to the use of know-how to
identify, delineate, and resolve problems. Problem solving measures
the requirement to use know-how conceptually, analytically, and
productively and has two dimensions:
Thinking environment: The jobs context regarding business
matters to address and the degree to which problems and solutions
are clarified and focused by strategy, policy, precedents, procedures
or rules.
Thinking challenge: The inherent complexity of the problems faced
and the difficulty in identifying solutions that add value.
www.haygroup.com 3
Job profile
Our factors have also been widely accepted as a basis for setting
fair and equitable pay practices, and are compliant with pay
equity legislation.
Definition: Problem Solving is the amount and nature of the thinking required in the job in the form of analyzing, reasoning, evaluating, creating,
using judgment, forming hypotheses, drawing inferences and arriving at conclusions. Problem Solving deals with the intensity of the mental
process which uses Know-How to identify and solve problems.
Problem Solving has two dimensions:
%
PS
Likely
combination
Less likely
combination
I. Specific
Performance or
supervision of multiple
activities which are
specific
p
as to objective
j
and content. There is a
requirement to interact
with co-workers and
maintain an awareness of
related activities.
II. Related
Integration of
operations or services
which are generally
related in nature and
objective and where
there is a requirement
for coordination with
associated functions.
III. Diverse
Operational or
conceptual integration
of functions which are
diverse in nature and
objective or critical to
the achievement of
overall business goals.
Improbable
combination
43
50
57
66
76
87
100
115
132
152
175
200
230
264
304
350
400
460
528
608
700
87%
76%
66%
33
29
25
38
33
29
43
38
33
50
43
38
57
50
43
66
57
50
76
66
57
87
76
66
100
87
76
115
100
87
132
115
100
152
132
115
175 200
152 175
132 152
230
200
175
264
230
200
304
264
230
350 400
304 350
264 304
460
400
350
528
460
400
608
528
460
700 800
608 700
528 608
57%
%
22
25
29
33
38
43
50
57
66
76
87
100
115 132
152
175
200
230 264
304
350
400
460 528
608
700
800
50%
43%
19
16
22
19
25
29
33
38
43
38%
33%
14
12
16
14
25
22
19
29
25
22
33
29
25
38
33
29
50
43
38
57
50
43
66
57
50
76
66
57
87
76
66
100 115
87 100
76
87
132
22
19
16
115
100
152
132
115
175
152
132
200 230
175 200
152 175
264
230
200
304
264
230
350
304
264
400 460
350 400
304 350
528
460
400
608
528
460
700
608
528
33
38
43
50
57
66
76
87
100
115
132 152
175
200
230
264 304
350
400
460
29%
10
9
12
10
14
16
19
22
25
29
33
38
43
50
57
66
76
87
100
115 132
152
175
200
230 264
304
350
400
9
8
12
10
14
12
16
14
19
16
22
19
19%
8
7
10
12
14
16
25
22
19
29
25
22
33
29
25
38
33
29
43
38
33
50
43
38
57
50
43
66
57
50
76
66
57
87
76
66
100 115
87 100
76
87
132
115
100
152
132
115
175
152
132
200 230
175 200
152 175
264
230
200
304
264
230
350
304
264
16%
14%
%
6
5
7
6
10
12
14
16
19
22
25
29
33
38
43
50
57
66
76
87
100
115
132 152
175
200
230
12%
10%
5
4
5
4
7
6
5
8
7
6
9
8
7
10
9
8
12
10
9
14
12
16
14
19
16
22
19
25
22
29
25
33
29
38
33
43
38
50
43
57
50
66
57
76
66
87
76
100
87
115 132
100 115
152
132
175
152
200
175
10
12
14
16
19
22
25
29
33
38
43
50
57
66
76
115
132
152
25%
22%
87
Accountability
Magnitude (Area of Impact)
IV. Broad
Strategic integration and
leadership of important
business operations
Or
Direction of a strategic
function within and across
the organization
Or
Overall strategic
integration and leadership
of the organization
(depending on size and
complexity)
100
Less likely
combination
Improbable
combination
Know- How
38
Likely
combination
Calculating the Points value for Problem Solving: On the horizontal axis, locate the column that corresponds with the points for Know
Know-How
How (from
the KH chart). On the vertical axis locate the row that corresponds with the Problem Solving percentage (from the PS chart) The number at the
intersection of these two coordinates constitutes the points value for Problem Solving.
(1) Very
V
small
ll
(2) Small
S ll
(3) M
Medium
di
(4) Large
L
10,000 100,000*
100,000 1 million*
1 million 10 million*
(N) Non-Quantifiable
Nature of Impact
A. CLOSELY CONTROLLED: Operating within direct and detailed
instructions with very close and continuous supervision.
II
III
IV
10
14
19
10
14
19
25
14
19
25
33
19
25
33
43
25
33
43
57
12
16
22
12
16
22
29
16
22
29
38
22
29
38
50
29
38
50
10
14
19
25
14
19
25
33
19
25
33
43
25
33
43
57
33
43
57
76
12
16
22
29
16
22
29
38
22
29
38
50
29
38
50
66
38
50
66
87
14
19
25
33
19
25
33
43
25
33
43
57
33
43
57
76
43
57
76
100
16
22
29
38
22
29
38
50
29
38
50
66
38
50
66
87
50
66
87
115
19
25
33
43
25
33
43
57
33
43
57
76
43
57
100
57
100
132
22
29
38
50
29
38
50
66
38
50
66
87
50
66
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115
66
87
115
152
25
33
43
57
33
43
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76
43
57
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100
57
76
100
132
76
100
132
175
29
38
50
66
38
50
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87
50
66
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115
66
87
115
152
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115
152
200
33
43
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43
57
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100
57
76
100
132
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100
132
175
100
132
175
230
38
50
66
87
50
66
87
115
66
87
115
152
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115
152
200
115
152
200
264
43
57
76
100
57
76
6
100
132
76
6
100
132
1
175
100
132
1
175
230
132
1
175
230
304
50
66
87
115
66
87
115
152
87
115
152
200
115
152
200
264
152
200
264
350
57
76
100
132
76
100
132
175
100
132
175
230
132
175
230
304
175
230
304
400
66
66
z Practical/Technical Knowledge
3. Change behavior
Interaction with others
is primarily concerned
with influencing,
developing and
motivating people and
changing behavior
behavior. It
often involves
inspiration and the
creation of the right
working climate.
43
50
50
57
66
66
76
87
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100
115
115
132
152
43
50
57
57
66
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76
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100
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66
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100
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115
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66
76
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200
200
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76
87
100
100
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132
132
152
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175
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230
230
264
304
87
100
115
115
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152
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200
200
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264
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87
100
115
115
132
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152
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200
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264
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100
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400
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350
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350
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304
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400
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152
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528
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152
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Fre
eedom to Act
Profe
essional Discipline
es
Practical Pro
ocedures
Specialized tech
hniques
2. Reason
Interaction with others
requires
understanding,
influencing and
supporting people,
through applying
technical knowledge or
rational arguments,
aimed at causing
action or acceptance
by others.
38
6G
76
76
87
115
152
115
152
200
115
152
200
264
152
200
264
350
200
264
350
460
76
100
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304
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87
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350
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350
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100
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460
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Africa
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