ASHESH SHAH

Contact No.: +91-9920838299

E-Mail:ashushah08@yahoo.com
JOB OBJECTIVE
A dynamic professional, in quest of senior level/challenging assignments in Market Research
&Analysis / Report & Documentation with a leading organization of repute in IT industry preferably in
Mumbai
PROFILE SUMMARY

Master of Business Administration (Information Technology) with nearly 6years of experience in:
Market Research & Analysis
Escalation Management

Reporting & Documentation

Training & Development

Lead Management
Team Management

Presently associated with eClerx Services Pvt. Ltd., Mumbai as Senior Analyst
Skilful in organizing, interpreting and communicating market information / data to facilitate the
decision making process of the top management
Competent in implementing solutions to customer needs with an aim to improve customer
contentment
Deftness in furnishing & submitting periodical reports for monitoring business performance, sustaining
effective internal communication and ensuring timely collections are received internal customers
Resolving client queries, achieving targets while adhering to the SLAS; handling of escalations and
trouble shooting
Sound knowledge of Hoovers, IDC, Jigsaw, LinkedIn, Xing, Zoom Info, Manta, Factiva, Bloomberg,
Hoovers and One Source
An effective communicator with goodanalytical, problem solving and organizational skills
CORE COMPETENCIES

Handling the client specific market research assignments to track market and technology trends for all
major products
Designing procedures to ensure timely availability of business information necessary to facilitate
critical decision-making
Mapping clients requirements, attending / conducting business user meeting, project planning &
scheduling providing them customized business solutions
Maintaining updated documentation of all processes and control mechanisms; carrying out an
evaluation of control design and operating effectiveness
Analyzing latest marketing trends &tracking competitors activities to provide valuable inputs for
marketing strategies
Defining research objectives for the clients after thorough consultation with top management &
designing research plan
Creating and sustaining a dynamic environment that fosters development opportunities & motivates
high performance in team members
WORK EXPERIENCE

Since Apr11

EClerx Services Pvt. Ltd., Mumbai as Senior Analyst

Role:
Leading & directing a team of 6 members
Generatingdaily/weekly/monthly MIS reports for supporting companys management operations
Analyzingbusiness issues and data challenges of client's organization and industry
Maintaining the database for team work

Preparing SWOT Analysis for large enterprises, SMBs, etc.

Imparting training to new recruits on business process and standard operating procedures
Formulating standard operating procedures, check list to ensure quality norms
Assisting facilitation of team and clients meeting
Conducting process & refresher training sessions for team members
Tracking open work orders and its distribution to team
Building queries in sales force, creating reports using various templates & preparing
usingExcel
Drafting various SFDC reports on a real time basis

dashboards

Highlights:
Received 2 Spot Awards for analysis &research and for taking initiatives to define the process &
functions in 2013
Ensured checklist is properly followed and quality of data submitted to clients
Initiated Social Media Project to highlight the presence of customers on Social media so that client can
easily engage with them as their direct point of contact for effective client engagement
Provided website testing assistance to clients for better customer experience
Jul08-Apr11

Reliance Communications,Mumbai as Technical Support Executive

Role:
Led & directed a team of Netconnect Process
Coordinated with the Team Leader and Manager for meeting the requirements
Assigned daily work to the team & ensured proper resource utilization
Worked with the Development Team to solve technical issues
Provided end-to-end technical solutions to the customers
Solved technical queries related to netconnect or datacard
Prepared individual performance reports on daily basis
Ensured that all complaints met SLA compliance
Imparted trainings to new joiners
Highlights:
Received best performancemonthly awards 6 times for online solving technical queries related to
hardware and software
Bagged Best Employee of the Quarter Award
Merit of achieving 6 times A Grade Performance Incentives
Resolved speed and s/w related issue regarding data card
Received appreciation regarding eagerness to solve queries of clients
EDUCATION
2013
Master of Business Administration (Information Technology) from SMU University
with 67%
2008
Bachelor of Science (IT) from Pillais College of Arts Science & Commerce, Mumbai
University with 64%
2004
XII from M.P A.S.C, Maharashtra State Board, Mumbai
2002
X from Mahatma School of Academics and Sports, Maharashtra State Board with 62%
OTHER COURSES

Hardware and Networking course from Karrox Inst Panvel in 2008

Typing course with typing speed of 30 words/Minute
ITSKILLS

Well versed with Windows 98/2000/XP/Vista, Team Viewer, ShowMyPc

Skilled in SQL, MS Office (Word, Excel & PowerPoint)and Internet Applications
PERSONAL DETAILS

Date of Birth:
Languages Known:
Contact Address:
LinkedIn Profile:

8thJanuary, 1987
English, Hindi, Marathi and Gujarati
Plot # 57/3, Flat- 301, Gurucharan Building, Near Chintamani Hall, Panvel-410206
in.linkedin.com/pub/ashesh-shah/32/a45/236/