Distribution resource planning (DRP) is a method used in business administration for planning

orders within a supply chain. DRP enables the user to set certain inventory control parameters (like a
safety stock) and calculate the time-phased inventory requirements. This process is also commonly
referred to as distribution requirements planning.
DRP uses several variables:

the required quantity of product needed at the beginning of a period

the constrained quantity of product available at the beginning of a period

the recommended order quantity at the beginning of a period

the backordered demand at the end of a period

the on-hand inventory at the end of a period

DRP needs the following information:

the demand in a future period

the scheduled receipts at the beginning of a period

the on-hand inventory at the beginning of a period

the safety stock requirement for a period

Churn rate (sometimes called attrition rate), in its broadest sense, is a measure of the number of
individuals or items moving out of a collective group over a specific period of time. It is one of two
primary factors that determine the steady-state level of customers a business will support. The term
is used in many contexts, but is most widely applied in business with respect to a contractual
customer base. For instance, it is an important factor for any business with a subscriber-based
service model, including mobile telephone networks and pay TV operators.

Customer relationship management (CRM) is an approach to managing a companys interaction

with current and future customers. It often involves using technology to organize, automate, and
synchronize sales, marketing, customer service, and technical support.

Sales force automation, which implements sales promotion analysis, automates

the tracking of a client's account history for repeated sales or future sales, and oordinates
sales, marketing, call centers, and retail outlets.

Data warehouse technology, used to aggregate transaction information, to merge

the information with CRM products, and to provide key performance indicators.

Opportunity management which helps the company to manage unpredictable

growth and demand, and implement a good forecasting model to integrate sales history
withsales projections.[2]

CRM systems that track and measure marketing campaigns over multiple
networks, tracking customer analysis by customer clicks and sales.

Electronic data interchange (EDI) is an electronic communication method that provides standards
for exchanging data via any electronic means.

But lets start with cost savings anyway:

Expenses associated with paper, printing, reproduction, storage, filing,

postage and document retrieval are all reduced or eliminated when you
switch to EDI transactions, lowering your transaction costs by at least 35%

A major electronics manufacturer calculates the cost of processing an order

manually at $38 compared to just $1.35 for an order processed using EDI

Errors due to illegible faxes, lost orders or incorrectly taken phone orders are
eliminated, saving your staff valuable time from handling data disputes

The major benefits of EDI are often stated as speed and accuracy:

EDI can speed up your business cycles by 61%. Exchange transactions in

minutes instead of the days or weeks of wait time from the postal service

Improves data quality, delivering at least a 3040% reduction in transactions

with errorseliminating errors from illegible handwriting, lost faxes/mail and
keying and re-keying errors

Using EDI can reduce the order-to-cash cycle time by more than 20%,
improving business partner tra

nsactions and relationships

GRN is means goods receipt notes ,it is generally used in manufacturing industries for
checking of purchased of raw materials .
GRN contains the following details.
1.Ordered quantity .
2.Received Quantity.
Accepted quantity
3.Defective quantity in received quantity .
4.Quality standards details.

Failure modes and effects analysis (FMEA) is a step-by-step approach for identifying all
possible failures in a design, a manufacturing or assembly process, or a product or service.
Failure modes means the ways, or modes, in which something might fail. Failures are any errors or
defects, especially ones that affect the customer, and can be potential or actual.
Effects analysis refers to studying the consequences of those failures.

Kitting
Process in which individually separate but related items are grouped, packaged, and
supplied together as one unit. For example, in ordering a PC online, a customer may

select memory, drives, peripherals, and software from several alternatives. The
supplier then creates a customized kit that is assembled and shipped as one unit.