RMA Request Form

CORRESPONDENCE WITH CUSTOMER: REPAIR SERVICES FOR CUSTOMER AND HANDLING BY

V55/ REV.21

RMA

Date: 9/22/2016 18:34 a9/p9

To be filled by customer
RMA requested by:
Company:
Attention:

Phone:
e-mail:
To be filled by customer
Product Number Serial Number

After repairs Ship To:

Company:
Attention:
Address:

Phone:
e-mail:
To be filled by SAF
RMA #

Diagnostics

Warranty

- Software version must be provided if you are using the unit where P/N begins with Q0G
- Serial Number of the whole unit must be provided if only a part or only a module of the unit is going to be returned for repair !
- Full system information, alarm log and pm log (1, 15 and 60min interval) text files from Web GUI must be provided in case of a faulty CFIP
series equipment where P/N begins with I

1. Warranty repair
1.1 SAF Tehnika repairs/replaces all faulty units (IDUs or ODUS) completely free of charge, except the cases when units have been
mechanically damaged, damaged by forces of nature, or damages were caused by improper packaging for transportation or improper
use. In the case Supplier replaced a damaged Product before it has been delivered to Supplier for inspection of damage
(Replacement in Advance), and during inspection Supplier finds that the fault is caused by reasons mentioned above, client shall
cover the costs for the repair plus 20% for the refurbishment of the unit.
1.2 By sending faulty units under warranty for repair or replacement, Client should pay one way shipping costs. After repair is done,
fixed units are sent back at SAF Tehnika expense.
1.3 Notwithstanding during the period of Extended Warranty that can be purchased additionally, Client should pay round trip
shipping costs.
1.4 In a case when replacement in advance is performed client shall return damaged Product to Supplier within 30 (thirty) days from
the moment of filling RMA (Return Materials Authorization) form.
2. Post-warranty repair.
2.1 SAF Tehnika performs post-warranty repair. Client will pay all repair costs as invoiced by SAF.
2.2 When sending faulty units for repair after the warranty has expired, Client should pay round trip shipping costs.
3.RMA procedure.
3.1 Prior to returning a product to SAF Tehnika, it is necessary to fill in an RMA form.
3.2 RMA request containing all the necessary details should be sent by e-mail to
RMA@saftehnika.com or filled out in https://www.saftehnika.com/en/rmaform
3.3 SAF Tehnika will provide Client with an RMA number for each product unless agreed differently.
3.4 Consignment from outside the European Union to Latvia sould enclose an Invoice for customs purposes.
The invoice should be prepared and it should contain:
- RMA number
- Product number
- Serial number
- Value
- Delivery terms
- And following text: Not for payment for customs purposes only
3.5 Invoice with the shipment should be consigned to:
24a Ganibu Dambis
Riga LV-1005
Latvia
3.6 For customers located in the USA the shipment should be consigned to:
SAF North America LLC
3250 Quentin Street, Unit 128,
Aurora CO 80011, USA
Att: Mrs Nicole Jaderborg,
+1 (720) 276-4821
3.7 The product sent for repair should be shipped in the original packaging and RMA numbers should be noted on the packaging. If
original packaging is not available, a suitable alternative should be used to avoid damaging during transportation. Please note: SAF
Tehnika will not be responsible for any product damage caused by improper packaging.
3.8 Units will be repaired within 15 working days starting from the day of the product arrival at SAF Tehnika, except the product-line
where the Part No of the unit begins with letter P.. or N...
Repairs for P.. and N.. product-lines are 30 working days.
Unless agreed differently, Proforma Invoice will be provided to client. Units will be sent out after receive of the payment for repair.
3.9 SAF Tehnika will send the repaired units with the invoice similar to the one described in paragraph 3.4, prepared by SAF Tehnika.
3.10 In case Partner does not pay for repair of the Product in time and does not take the Product out of SAFs warehouse within three
months from the date when the notification about the completed repair was given, it shall be presumed that Partner has waived its
title to respective Product and it has passed to SAF and SAF has a right to disassemble the Product.
Please do not hesitate to contact us for any future assistance:
RMA department
SAF Tehnika A/S
24a Ganibu Dambis,
Riga, LV-1005, Latvia
Ph. +371 67046822
Fax +371 67046809
RMA@saftehnika.com
www.saftehnika.com NE