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Position Description: (If Applicable)
Position Description: (If Applicable)
Position Title
IT Support Officer
Facility /Corporate
Corporate
Unit/Department
IT
Classification
Reports to
ACHA IT Coordinator
Supervises
/Manages
Number of staff:
( if applicable)
Position Summary
Dept/Unit Budget:
The position is responsible for the timely set- up, installation and support of the
Desktop and Hardware environment across multiple sites in South Australia as well
as project work as needed. The position works accepts delegated tasks from the
ACHA IT Coordinator and the Healthscope IT Service Desk. A high level of customer
service is a critical component of the role with clear and informative communication
lines occurring at all times.
Qualifications Mandatory
Qualifications -
Desirable
Organisational
Context
POSITION DESCRIPTION
Personal
Competencies
Required
Job Competencies
Required
Key Responsibility 1
Performance
Criteria
A commitment
Identify and rectify problems that are not possible to be fixed by remote
support alone.
Key Responsibility 2
Performance
Criteria
Key Responsibility 3
Performance
Adhere to corporate and hospital site / business units policies and procedures
POSITION DESCRIPTION
Criteria
Comply with all safety guidelines and promptly report hazards or injuries
Ensure a safe and healthy work environment and safe systems of work, in
consultation with employees.
Key Responsibility 4
Desktop Support
Performance
Criteria
Key Responsibility 5
Hardware Support
Performance
Criteria
Key Responsibility 6
Performance
Criteria
Teamwork
Ensures that sites IT issues are timely communicated to staff where required
Ensuring staff with a logged IT issue are kept inform of resolution progress at
all times
POSITION DESCRIPTION
Key Responsibility 7
Performance
Criteria
Appraisal
Note:
Statements included in this position description are intended to reflect in general the duties and
responsibilities of this position and are not to be interpreted as being all-inclusive.
Print Name
Date
Print Name
Date
Employee Acknowledgement
I hereby acknowledge that I have received a copy of my Position Description and have read and agree with
the duties and responsibilities that have been outlined,
Employee Signature
Date