DorianFatu

ExpertinPublicAdministration,BA
22ArdEadrad,BlakestownRd.Mulhuddart,
Blanchardstown,Dublin15,Ireland
Mobile:+353873692187
Email:dorian81f@gmail.com

PROFILE
Versatileperson,whocanadaptquicklytoanychallengingworkenvironment,withaverystrong
workethic,andaquicklearner.

CAREERHISTORY
Excellence in customer service has been a characteristic of my working career sofar.Duetoa
rich work experience in FMCG, I gain analyst experience, predictions and risks, as well
multitasking,closingsalesonthephone,whiledrivingandrethinkingstrategies.
As aDistrictManager,IfolloweddataandstatisticalanalysistoensurethatallKPIsaremetand
exceeded, also evaluating performance and trends by extracting the significance from a large
dataset.
I enjoy challenges and working under pressure and have worked on various assignments in a
varietyofteams.

WORKEXPERIENCE
Since01/2013present
05/201201/2013
09/201103/2012
05/200907/2011
08/200805/2009
07/200608/2008

AdSense/AdmobProductQualityanalystatArvato

Barista/ManagementAssistantatSevenWonders
SalesRepresentative/UnitManageratHouseofFraser
DistrictSalesmanageratHenkel&Schwarzkopf
SalesandLeisurerepresentativeatDelacoDistribution
DistrictSalesRepresentativeatJapanTobacco

KEYACHIEVEMENTS

In my almost 4 years at Arvato, I manage to become a QA reviewer for my team, a

successful additional SME Trainer position, cover of TL assignments, and above target
alwaysbetween515%.
CSATmanagement,negotiationskills,trademarketingimplementationknowhow.
Managing skill, by conducting a team of merchandisers, and a shop of skin care
productsinHouseofFraser,Dundrum.
DailyoverseeingoftheworkflowandinvolvedintrackinganySLAbreeching.
Training&coaching.Managingnewstartersrampupprocess,mentoringandtraining.

Leading team meetings/trainings/policy refreshers/implementing policy updates across

theteam.
Due to my previous SME position, I improved my feedback skills and learn how
importantisreadingbodylanguageina1to1meeting.
Customer focus proven ability, hence in previous sales role I had to develop business
plansfordifferentclientaccordingtotheirprofessionalneeds.

EDUCATION&TRAINING

BAinPublicAdministrationSpiruHaretUniversity,Brasov,Romania
TrainthetrainerJune2014,FETACrecognition
SalesstepsCourse
TRIPTurnResponsibilityandInnovationintoPerformance
MultipleTeambuildingssessions.

ITSKILLS&LANGUAGES

MicrosoftOfficePack
GoogleDriveTools

INTERESTS
Cars,moviesandswim.

LANGUAGESANDOTHERS

Romaniannative
Englishfluent
CategoryBdrivinglicense

Referencesavailableonrequest
https://www.linkedin.com/nhome/