ABB University Switzerland

Course Program 2006

A B B U N IBVAE SRISCI TCY

O US W
R SI ET SZ E R L A N D
ABB Switzerland Ltd
LC Robotics
Badenerstrasse 780
CH-8048 Zurich
Phone +41 58 586 05 55
Fax
+41 58 586 05 97
ABB Switzerland Ltd
LC Switchgear Technology
TORO 1
Brown Boveri -Strasse 5
P.O. BOX 5023
CH-8050 Zurich
Phone +41 58 588 39 06
Fax
+41 58 588 11 88
ABB Switzerland Ltd
LC Industrial Automation
and Minerals Applications
Division ATB
Segelhofstrasse 9P
CH-5405 Baden 5 Daettwil
Phone +41 58 586 88 02
Fax
+41 58 586 73 28
ABB Switzerland Ltd
LC Motors and Machines
Department ATM
CH-5242 Birr
Phone +41 58 586 67 41
Fax
+41 58 586 69 08
ABB Switzerland Ltd
LC Power Electronics and
Medium Voltage Drives
Department ATPS
CH-5300 Turgi
Phone +41 58 589 38 50
Fax
+41 58 589 30 00

Switzerland

ABB Switzerland Ltd

LC Printing
Dept. ATBNS
Segelhof
CH-5405 Baden-Dttwil
Phone +41 58 586 86 10
Fax
+41 58 586 90 54
ABB Switzerland Ltd
LC Information Systems
Applications
Dept. IS Applications
FS-ISA, Brown-Boveri-Strasse 6
CH-5400 Baden
Phone +41 58 586 74 14
Fax
+41 58 586 73 83
ABB Switzerland Ltd
HR Development
Dept. HR-D
Brown Boveri Str. 6
CH-5400 Baden
Phone +41 58 585 63 47 /18 51
Fax
+41 58 585 64 32
ABB Switzerland Ltd
LC Business Processes and Power
System Management
Bruggerstrasse 72
CH-5400 Baden
Phone +41 58 585 67 34
Fax
+41 58 585 28 00

ABB Switzerland Ltd

LC Network Control
Bruggerstrasse 72
CH-5400 Baden
Phone +41 58 585 67 34
Fax
+41 58 585 28 00
ABB Switzerland Ltd
LC Plant Automation
Bruggerstrasse 72
CH-5400 Baden
Phone +41 58 585 53 74
Fax
+41 58 585 28 00
ABB Switzerland Ltd
LC Power System Communications
P.O. BOX
CH-5400 Baden
Phone +41 58 585 67 34
Fax
+41 58 585 28 00
ABB Switzerland Ltd
LC Protection and Substation
Automation
Bruggerstrasse 72
CH-5400 Baden
Phone +41 58 585 53 74
Fax
+41 58 585 28 00
ABB Scheron SA
LC Transformer Technology and
Distribution Systems
Case postale 2095
CH-1211 Genve 2
Phone +41 58 586 22 11 / 26 58
Fax
+41 58 586 26 82

ABB University Switzerland

Course Program 2005 Part 1

General Information

To create, build up, find, select,

organize, present and exchange Knowledge;
To pass on Knowledge freely
to wherever our customers and employees
currently need it and can independently
utilise, convert, renew and extend it:
Knowledge management
this is the mission of
ABB University Switzerland.

Page

ABB University Switzerland (UCH) is the umbrella

organisation that unifies all training activities run by
14 ABB Learning Centers in Switzerland. UCH has a
decentralised organisational structure which aims to
deliver target-group-oriented training for customers
and ABB employees as close as possible to the business processes, at the same time as presenting a
single identity to the outside world, i.e. it is a
Virtual Organisation.

TRAINING CONCEPT
Objectives
Training offered
Target groups, Lecturers
COURSE ADMINISTRATION
Enquiries, Schedule, Fees, Cancellation,
Enrolment, Location, Language, Certificate

UCH consists of the following Learning Centers

(LC):

TRAVEL INFORMATION

Business Processes and Power System

Management
Network Control
Protection and Substation Automation
Power System Communications
Plant Automation
Power Electronics and Medium Voltage Drives
Motors and Machines
Industrial Automation and
Minerals Applications
Printing
Robotics
Switchgear Technology
Transformer Technology and
Distribution Systems
Information Systems Applications
Human Resources Development
The power of a virtual organisation is derived

ABB University Switzerland

5
6
7

Visa, Work-permit, Health Insurance, Accident

Insurance, Cost of Living, Accomodation
9
Maps
11

Course Program 2006

I NTRODUCTION
from focusing and concentrating on its own core
competences. In the case of UCH, this takes the
form of education and training, a service which
many ABB companies can count among their
strengths.

Training Team (all Learning Center managers) and

Project Groups. The UCH Training Team concentrates on the exchange of training process know-how
and the utilisation of synergies for creating common
aids and standards. Project Groups take on activities
which would exceed the capacity of a single Learning Center (e.g. eLearning development, the handling of comprehensive training projects where more
than one Learning Center is involved).

The virtual organisation of ABB University

Switzerland has the following structure:
A permanent management team, the UCH Core
Team (comprising the UCH Coordinator and some
of the Learning Center managers) and the UCH
Secretariat (contact point from outside) form the
first circle.

The third circle consists of specialists and partners who are deployed as needed. By means of cooperation contracts, service contracts, or other agreements, specialists, guest lecturers, private training
institutes, consultants, ABB-internal staff from
development, product management, engineering,
etc. are engaged on a task-specific basis. Most of
them do this directly with one of the training centres. The proximity to the business processes of our
internal and external cooperation partners which is
achieved in this way is the prerequisite for comprehensive training aligned to the target group or problem, as laid down in the UCH training concept.

The second circle comprises all Learning Centers

with their managers and permanently employed training staff. Each LC operates as an independent team
in its own training field, and is responsible for the
customer satisfaction and profitability of the training
it performs. The LCs regard themselves as entrepreneurs, and structure their work as they wish. The
only factors restricting their autonomy are a jointly
drawn-up business plan, a common training concept, commitment to absolute customer satisfaction,
and absorption of the joint fixed costs.
Also included in this second circle are the UCH

Clients
Guestspeakers

Universities

Universities of Applied
Sciences

Learning
Center
Learning
Center
Learning
Center

Higher
Technical
Schools

Learning
Center

UCH
Training Team

UCH
Core Team

ABB
Lecturer
Pool
other
ABB Learning
Centers

Learning
Center
Learning
Center
Learning
Center

UCH
Secretariat
Learning
Center

Learning
Center

Retired
Employees

Consultants

Project Groups
ABB
Academy

Learning
Center

ABB Lernzentren

Learning
Center

Call Center

Learning
Center
Media
Cooperation
Partners

The virtual organisation of ABB University Switzerland

ABB University Switzerland

Course Program 2006

TRAI N I NG CONCE PT

OBJECTIVES

Leadership competence is the ability to lead other

people, to motivate, develop and assess them, as
well as to define processes. The capacity for self
management from the personality competence
area, as well as social competence, are both closely related to leadership competence.

The UCH training concept ensures that the following requirements are met:
In all cases, training is focused on a target group.
It must be structured for the group in question,
use the right didactic methods, and take the
trainees' previous knowledge and experience
into account.

Social competence is the ability to deal with people. Essentially this means the ability and willingness to become involved with other people
as openly and free from prejudice as possible,
and to interact with them with awareness and
responsibility. This includes, for example, the
ability and willingness to make an appropriate
and constructive personal contribution to the
activities of a group.

Training is problem-oriented. The problem has

to be defined and explained first, then it must be
demonstrated how the problem can be solved,
and finally, optimal solutions have to be presented.
Training takes account of all the areas of competence of professional life. Due to the rapid obsolescence of technical knowledge, ever-changing
and increasingly complex work structures and
processes, as well as modified human values and
self-images, education and training must cover
not only methodological and technical competences but also those of a behavioural nature
(competence = capacity to act). For this reason
UCH identifies with the following competence
model.

Personal competence is central to all the other

competences. It reflects how the individual relates to his or her own person, both in the present
and in the future. On the one hand there is the
fundamental matter of how the person handles
and manages himself or herself in the present.
This includes aspects such as self-control, selfimage, self-motivation, time management and
self-responsibility. On the other hand, this area
of competence also includes how the person
behaves in relation to his or her own future,
including, for example, the ability and willingness to develop and grow as a person.

In the field of professional competence, the UCH

training programme covers the entire area of
power supply and its industrial use, i.e. the
power supply market, design and layout of the
energy supply system and its industrial installations, as well as the operation and maintenance
of all related equipment and products covering
the entire life-cycle of the installations and components. This means the training must help the
user determine his requirements even before the
plant is ordered, as well as train his staff through
all the stages leading up to and including
operation and maintenance.

In order to fulfil above requirements and the

high expectations of our external and internal
trainees UCH commits itself to the priciples of
customer satisfaction. This ensures that the training
needs of those taking part in seminars and courses
are satisfied to the mutual benefit of both customers
and ABB.

Methodical competence is defined as the ability to

handle technical knowledge, processes and problems. Methodical competence is one of the prerequisites for developing technical competence
and using it successfully. This applies mainly within our business and processing processes, where
the objective is to obtain information, to structure it and interpret it correctly, to process it, store
it, present it in suitable form, and use it. Methodical competence also includes the ability to use
problem-solving techniques and to construct
problem-solving processes.

ABB University Switzerland

Course Program 2006

TRAI N I NG CONCE PT

TRAINING OFFERED

Management and Leadership

This is a comprehensive management development curriculum for developing the leadership competence of junior managers, which includes the Leadership Development Programme (LDP) and the
General Management Programme (GMP). There are
also individual seminars which address important
management topics with the aim of preparing junior
managers and other employees with corresponding
potential for future managerial positions as early and
fully as possible. The emphasis is on management
development programmes with integral management training. The objective is to develop managers
who have the ability to work in teams, as well as
having profound knowledge of an entire company,
and who are capable of developing and creating a
cross-company management philosophy.

The training offered by UCH falls into two

groups: firstly, fully developed courses which you
will find in our official training programme (printed,
on CD or in Intranet/Internet), and secondly, courses which can be tailored at any time to the specific
training needs of a particular target group.
Descriptions, dates and prices of all fully developed courses are contained in this course programme.
These are training events with predefined content,
dates, duration, price, language and location, which
are classified into the following four categories:
Technology and Solutions
These are both non-product- and product-related courses which form the so-called basic and product courses. Basic courses are intended mainly for
planning and project personnel from all areas of the
electricity supply industry and its industrial plants.
The training content is design and application oriented, i.e. it covers power network design and planning, basic technologies, concepts, operating principles, calculation methods, project planning, etc.
Product courses are intended mainly for project
planning, operating, and maintenance personnel
from all areas of the energy supply industry and its
industrial plants. The course content is product-related, e.g. construction, functionality, technical data,
configuration, installation, operation, maintenance,
trouble-shooting, safety regulations, etc.

Personal Competences and Skills

These courses cover the personal development of
social competences such as constructive behaviour
in a team, winning communication, train-the-trainer,
empathy and sensitivity, intercultural communication, work and meeting techniques, problem-solving
methodologies, etc.

Business Processes and Tools

This category mainly comprises training courses
relating to the business processes of development &
manufacture, project management, product sales and
services. The courses also provide knowledge of the
respective application programs, methods and techniques.

ABB University Switzerland

Course Program 2006

TRAI N I NG CONCE PT

TARGET GROUPS

LECTURERS

The target groups are the various categories of

customers and ABB employees who require information and knowledge to be able to fulfil all the
functions of their professional lives.

All UCH lecturers are members of a a lecturer

pool. It includes internal ABB personnel (managers,
consultants, sales, engineering, and other technical
staff) and non-ABB personnel (guest speakers from
universities, customers, and others). Besides teaching, lecturers are responsible for producing and
maintaining the teaching content of their subject
modules. Train-the-trainer (TtT) courses in teaching
methods and aids are organised for new lecturers,
and to keep existing lecturers up-to-date.

At one end of the scale these are managerial staff

who wish to acquire competences to enable them to
perform the leadership and managerial tasks required at their functional level. They range from junior
managers with a need not only for managerial and
technical knowledge but also for development of
their personality, to members of middle management who wish to acquire additional business, strategic and leadership competences to enable them
subsequently to handle complex business tasks in
upper management. At the other end of the scale are
technical staff who require knowledge and expertise
to perform their functions along the entire valuecreation chain: company managers and decision
makers who have to evaluate the technologies to be
used and specify the functional requirements of the
systems and products, through to operators who
monitor the equipment when it is in operation and
have to respond to its displays and messages.

The whole purpose of the above training concept is

to satisfy the training needs of those taking part,
and
to communicate correct information.
This is achieved by a policy of continuous improvement of our training management processes,
accompanied by the use of quality assurance measures such as:
providing complete and correct documentation
using correct technical terminology and definitions
applying effective didactic methods
conducting course evaluations and tests
keeping reliable records of courses attended and
training received by every trainee.

Since our trainees come from all parts of the

world, it is important that we give due consideration
to the differences between their cultures and our
own. It is similarly important to find out the
trainees objectives, educational background and
previous experience before finalising the course programme.

ABB University Switzerland

Trainees are asked to evaluate every seminar and

course on its completion. Based on the results,
actions are defined and implemented to continuously improve the quality of training.

Course Program 2006

C O U R S E A D M I N I S T R AT I O N
Enquiries
Course enquiries and course enrolment applications should be addressed to your local ABB agent or
to your local sales manager, or directly to the
address below:

Your application will then be confirmed and

processed by the respective Learning Centre (the
one responsible for the course).
For courses lasting longer than one week, the
definitive application should reach ABB at least 4
weeks before the course starts.
All applicants will receive confirmation of registration in writing about one month before the
course starts.
We recommend that you confirm applications
as soon as possible.
Except where otherwise stated, the minimum
number of participants is four. Courses for which
fewer applications are received will be cancelled
about one month before it would be due to start.

ABB University Switzerland

Administration
Bruggerstrasse 72
CH-5400 Baden/Switzerland
Tel.
+41 - 58 - 585 67 34
Fax
+41 - 58 - 585 28 00
E-mail university@ch.abb.com

The latest version of our course program can

be found on Internet:
http://www.abb.com/abbuniversity

Cancellation
Except where otherwise stated, no fee is to be
paid if the cancellation is received 10 working-days
prior to the start of the course. Thereafter 50% of
the course fee is charged. For cancellations received
up to 3 working-days before the start of the course
the full fee becomes due.

(click on Switzerland)

Additional copies of this course program describing the basic and product courses with scheduled
dates will be sent on request.
Tailor-made courses can also be arranged, either
at our Learning Centres or on the customers premises. Send us your requirements and we will be glad
to make a proposal.

Location
All Learning Centres are centrally located and
can be reached by public transport. Please refer to
the attached town plans.
Courses can also be given on the customers
premises by special arrangement.

Schedule
The schedules of all courses of this program are
attached. Please note that the tailor-made courses on
request are not included. The schedule is valid for a
period of 12 months and shows the starting and
finishing dates and the language for each course.
The number taking part is limited, if practical training is included.

Language
Many courses are held in either English or German. Some can also be arranged in French or Spanish.

Fees
A fixed fee is charged per trainee for courses
held at our Learning Centres (see separate price list).
The fees include one set of documentation, lunches and coffee breaks. The fee does not include travel expenses and subsistence.
The charges for tailor-made courses are quoted
separately.
Course fees are invoiced after the course and the
corresponding amount shall be remitted within 30
days of the date of invoice.
Our price is calculated without taxes, VAT, withholding taxes, customs, fees and other duties. Shall
any of those taxes apply, it shall be borne by the client.

Certificate
Each trainee receives a certificate bearing the
dates and the subjects of her/his training.
Copyright
All copyrights including any translation, copying
and duplication of training documentation or extracts thereof are and will remain the property of
ABB.
Additional services
Tenders for customized courses or curricula can
be supplemented by training consultings, assessments, final tests and certifications.

Enrolment
All applications for courses should be made
using the attached enrolment form and state the
reference number(s) of the course(s) you wish
to attend (please print). You can also enrol via
Internet.

ABB University Switzerland

Course Program 2006

T R AV E L I N F O R M AT I O N
Visa

Accommodation

In addition to a valid passport, trainees of

certain countries also require an entry visa.
If a visa is required, the trainee is advised
to make his application to the Swiss Consulate
in his country of residence as soon as she/he
has sent her/his enrolment form.
The purpose of the visit to be entered on
the visa application is Attendance of a training
course at ABB, [insert relevant Learning Centre
address].

There is a large number of small hotels in

and around Zurich and Baden. Should you
wish to make your own hotel reservation, contact one of the following tourist offices:
Tourist Office

Tourist Office

Hauptbahnhof

Bahnhofstrasse 50

CH-8023 Zurich

CH-5400 Baden

Tel. +41 (1) 215 40 41

Tel. +41 (56) 200 83 83

Fax +41 (1) 215 40 44

Fax +41 (56) 222 83 82

E-mail hotel@zurichtourism.ch

E-mail stadtbuero@baden.ag.ch

The table below gives three price categories

of hotels. Clearly state the preferred category
of hotel and your planned travelling dates on
the course enrolment form if you wish our
Learning Centre to make your reservation for
you.

Health insurance

ABB does not provide health insurance for

trainees. You are therefore advised to make the
appropriate arrangements in your own country
before departure.
Accident insurance

Trainees are insured against accidents

which happen on ABB premises.

Double room

CHF 100150

CHF 140180

Hotel Cat. II

CHF 150190

CHF 180240

Hotel Cat. III

CHF 190240

CHF 240300

For stays beyond a month, there is also the

possibility of renting a furnished one-room or
two-room flat on a monthly basis. The rent is
around CHF 9001800 per month.

Expenses

Depending on the preferred accommodation, daily expenses range from 120 to 360 CHF.
Note that lunches during the course days are
included in the course fees.

ABB University Switzerland

Single room
Hotel Cat. I

Course Program 2006

ABB University Switzerland

Course Enrolment Form

Please write in capital letters

From:

To: ABB University Switzerland

Fax:
Phone:

Administration
Bruggerstrasse 72
CH-5400 Baden/Switzerland
Fax:
+41 58 585 28 00
Tel:
+41 58 585 67 34
E-mail: university@ch.abb.com

Course no.:

Date:

No. of days:

............................................................................................... ................................................................................................... ....................................................................................................

............................................................................................... ................................................................................................... ....................................................................................................
............................................................................................... ................................................................................................... ....................................................................................................

First name

..............................................................

Date of birth*
Nationality*

.....................................................

..........................................................

Home address*

Surname

...........................................................................................................................................................................

Marital status*
Passport no.*

...................................................
......................................................

Company address (incl. position)

Sex (m/f)

....................................................................

Valid until*

................................................................

Invoice address

................................................................................................ ................................................................................................ ....................................................................................................

................................................................................................ ................................................................................................ ....................................................................................................
................................................................................................ ................................................................................................ ....................................................................................................
................................................................................................ ................................................................................................ ....................................................................................................

Phone

..........................................................................

Phone

.......................................................................... ....................................................................................................

E-mail

..........................................................................

E-mail

.......................................................................... ....................................................................................................

* Only for participants outside Switzerland and the European Union.

Accommodation

Hotel required (Y/N)

(To be paid by course participant)

.................................Flat

required (Y/N) .........................................

Only for stays beyond a month

Hotel Cat. (I/II/III)

......................................Single/double

room (s/d) ................................

Refer to the hotel categories in our course program

Arrival date

Departure date

................................................................................................... ...................................................................................................

Registration

I agree to the payment and cancellation conditions (s.p. 8 in our course program).

Date

Signature

ABB University Switzerland

10

Course Program 2006

Maps
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Generation

Transmission

Distribution

Industry

Power System Management

Protection and Substation Automation
Power Plant Automation

Network Control

Industrial Automation
Waste to Energy

Power Electronics and

Medium Voltage Drives

Power System Communications

Power Electronics and

Medium Voltage Drives
Minerals Applications

Technology and Solutions

Robotics
Printing
Motors and Machines

Switchgear Technology
Transformer Technology

Business Processes and Tools

Management and Leadership
Personal Competencies and Skills

To create, build up, find, select,

organize, present and exchange Knowledge;
To pass on Knowledge freely
to wherever our customers and employees
currently need it and can independently
utilise, convert, renew and extend it:
Knowledge management

ABB University Switzerland

Administration
Bruggerstrasse 72
CH-5400 Baden/Switzerland
Phone
Fax
Web
E-mail
24 h-Service

+ 41 58 585 67 34
+ 41 58 585 28 00
www.abb.com/abbuniversity (click on Switzerland)
university@ch.abb.com
+41 844 845 845

1KHA - 000 673 - SEN, Version 6

3100 11.05 Printed in Switzerland

this is the mission of

ABB University Switzerland.