Professional Documents
Culture Documents
Josef Godfred Rico de Juan
Josef Godfred Rico de Juan
Josef Godfred Rico de Juan
Iamhappy.2386@gmail.com
09062172386
-------------------------------------------------------------------------------------------------------------------------------------------WORK OBJECTIVE:
To develop my skills in Hospitality and Tourism industry for further enhancement and career improvement.
EDUCATION:
2005-2009
WORK EXPERIENCE:
August 2015 to Present
April 11, 2016 to Present
April 15, 2015 to January 30, 2016
November 8, 2010 to November 30,
2012/
March 01, 2013 to February24,2015
December 01, 2012 to February 28, 2013
March 30, 2009 to October 13, 2009
WORK DESCIPTION:
Arranges reservations and routing for passengers as requested thru phone call and online
Plans route and computes ticket cost, using schedules, rate books, and computer
Answers inquiries made to travel agencies or transportation firms, such as airlines, bus
companies, railroad companies, and steamship lines
Markets Educational Tour Packages to schools, Prepare Bidding Documents for bidding.
Process new insurance policies, modifications to existing policies and claims forms.
Obtain information from policyholders to verify the accuracy and completeness of information on
claim forms, applications and related documents, and company records.
Provides feedback to the management regarding corporate accounts status and other related duties
as required.
INBOUND AGENT- Handles inquiry, ticketing, concerns, rebooking, special split agent (MabuhayMiles
and 1800 CA)
OUTBOUND AGENT- Handles Flight Advisory, Email Reservations, call out request and reports
FLOOR SUPPORT- assists Team Leads in handling teams and overseeing operations, making reports if
needed by the operations supervisor or operations manager. Taking Supervisory calls (if necessary and with
approval)
Monitors Agents Performance, Conduct Coaching, Provide feedbacks to the team and agents.
Marketing and sales officer of TMX Corp and other special events
Event Manager and Organizer for Amigo Plaza Mall and special events
PRACTICUM:
November 2008 to February 2009
SEMINARS ATTENDED:
May 2006
May 2006
Tourism Update
May 2006
Job Opportunities
April 2006
April 2006
Customer Service
Provincial Staff
SY 2008-2009
SY 2007-2009
SY 2006- 2007
SY 2007-2009
Class President
1st year
SY 2005-2006
LEADERSHIPS:
PERSONAL PROFILE:
Age: 29 y.o
Birhdate: Sept. 23, 1986
Religion: Roman Catholic
Civil Status: Single
Blood Type: AB
Nationality: Filipino
CHARACTER REFERENCE:
AVAILABLE UPON REQUEST