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ISO 9000:2015

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ISO 9000:2015

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21

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ISO 9000:2015

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22

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ISO 9000:2015

1:
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ISO 9000:2015

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ISO 9000:2015

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ISO 9000:2015

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26

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ISO 9000:2015

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27

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ISO 9000:2015

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28

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ISO 9000:2015

2: ISO
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ISO 9000:2015

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30

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ISO 9000:2015

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ISO 9000:2015

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ISO 9000:2015

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3: (3.3.5).

33

E ISO 9000:2015

ISO 9000:2015

3.8.10

(3.8.5)

1: , ,
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3.8.11

(3.8.5) (3.7.1) (3.4.2)
1: (3.8.9)
.
2: , ,
, , , , (3.3.3)
(3.7.9), ,
, , .

[: ISO 10006:2003, 3.7]

3.8.12

, (3.8.3),
(3.6.4)
1: (3.11.7)
(3.11.1), (3.8.5).
2: (3.4.1)
.
3: .

3.8.13

, (3.8.3), (3.6.4)

1: (3.11.8)
(3.11.1), (3.8.5).
2: .
3: .

3.8.14

(3.6.8),

[: ISO 10007:2003, 3.7]

34

E ISO 9000:2015
ISO 9000:2015

3.8.15

< > (3.8.9)
1: , (3.4.1),
(3.7.6), (3.4.2) (3.4.7) ISO 10005 .

[: ISO 10005:2005, 3.10, 1 ]

3.9
3.9.1

< > , (3.7.6),

(3.7.7) (3.4.1)
[: ISO 10002:2014, 3.6, ]
3.9.2

(3.2.4)
1: , (3.2.1)
(3.7.6) (3.7.7). ,
,
.
2: (3.9.3) ,
.
3: ,
(3.6.4) .

[: ISO 10004:2012, 3.3, ]

3.9.3

< > (3.2.1)

(3.7.6) (3.7.7) (3.4.1) ,
,
[: ISO 10002:2014, 3.2, ]
3.9.4

(3.2.1) (3.2.4) (3.7.6)
(3.7.7)
[: ISO 10002:2014, 3.5, ]
3.9.5

(3.2.4) (3.2.1)
, (3.9.2)
1: () (3.7.1), , ,
(3.8.2) , (3.4.5) (3.9.3).

35

E ISO 9000:2015

ISO 9000:2015

2: ISO 10001:2007
.

[: ISO 10001:2007, 3.1,

2 ]
3.9.6

< > (3.9.3),

(3.2.7)
1: (3.2.1) (3.2.4)
, . ,

. ,
,
.

[: ISO 10003:2007, 3.6, ]

3.10
3.10.1

1: .
2: .
3: , :
) (.. , , )
) (.. , , , , )
) (.. , , )
) (.. , , , )
) (.. )
) (.. ).

3.10.2

(3.10.1) (3.6.1) (3.6.4)
1: , .
2: (.. )
.

3.10.3

(3.10.1) (3.6.1)
1: , .

36

E ISO 9000:2015
ISO 9000:2015

2: (3.5.3).

3.10.4


1: .
2: ISO
SL ISO
ISO/IEC, 1. 1.

3.10.5

(3.10.1) (3.11.4)
1: (3.11.6) .
2: .

3.10.6

(3.10.1) (3.7.6) (3.7.7)

(3.6.8)
[: ISO 10007:2003, 3.3, ]
3.10.7

(3.6.8) (3.10.1)
(3.7.6) (3.7.7) ,

[: ISO 10007:2003, 3.4, ]

3.11
3.11.1

(3.10.1)

3.11.2

(3.11.1) , (3.7.11)
(3.6.1), (3.7.1)
, (3.4.8),
(3.6.4) (3.2.4), (3.12.2)
.
1: (3.7.10).

3.11.3

(3.11.1) (3.5.1), (3.4.1), ,

.
37

E ISO 9000:2015

ISO 9000:2015

1: (status) ,
.
2: (3.6.1),
.
3: ISO
SL ISO
ISO/IEC, 1. 1 , 2.

3.11.4

(3.4.1)
1: ISO 3534-2, .
2: ISO
SL ISO
ISO/IEC , 1. 1.

3.11.5


3.11.6

, , ,
, (3.11.5)
3.11.7

(3.11.1) (3.6.11) (3.6.4)

1: ,
(3.8.12).
2: , (3.6.9)
.

3.11.8

(3.11.1) (3.6.4)
1: (3.6.11),
(3.8.13).

3.11.9

< > (3.7.1)
(3.4.2)
1:
(3.4.1) (3.7.6) (3.7.7).
2:
(3.8.11).

[: ISO 10006:2003, 3.4, ]

38

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ISO 9000:2015

3.12
3.12.1

(3.6.9)

1: .
2: ,
(3.12.2) .

3.12.2

(3.6.9)
1: .
2: ,
(3.12.1) .
3: ISO
SL ISO
ISO/IEC, 1. 1 2.

3.12.3

(3.12.1)
1: , (3.12.2) .
2: , , (3.12.8) (3.12.4).

3.12.4

(3.6.3) (3.6.9) (3.7.6) (3.7.7)

(3.6.4)
3.12.5

(3.12.7) (3.7.6) (3.7.7)
(3.6.4)
1:
(3.6.9) .
.

3.12.6

(3.7.6) (3.7.7)
(3.6.4)
1:
.

39

E ISO 9000:2015

ISO 9000:2015

3.12.7

(3.4.1)
1: , (3.8.5), release
.

3.12.8

(3.6.4) (3.6.9) (3.7.6)

(3.7.7)
1: , ,
.

3.12.9

(3.6.9) (3.7.6) (3.7.7)

1:
(3.6.4). , ,
(3.12.5).
2:
, , .
3: , ,
.

3.12.10

(3.6.9) (3.7.6)
(3.7.7)

, .

1: , .

3.13
3.13.1

, (3.4.1) (3.8.3)
,
(3.13.7)
1: (3.11.1)
(3.6.11) (3.6.1), (3.4.5),
.
2: ( ) ( ),
(3.13.2) (3.13.3).
3: , ,
(3.2.1), , (3.11.2)
(3.3.3) .

40

E ISO 9000:2015
ISO 9000:2015

.
4: .
,
(3.2.4), .
, ,
.
5: ISO
SL ISO
ISO/IEC, 1. ,

3 4.

3.13.2

(3.13.1) (3.13.12)
(3.5.3)
1: , ,
, ,
(3.2.1).

3.13.3

(3.13.1) (3.13.12)
(3.2.1)
3.13.4

(3.13.1),

[: ISO 19011:2011, 3.13, ]
3.13.5

(3.13.1)
1:
, , (3.4.1)

[: ISO 19011:2011, 3.14, ]

3.13.6

(3.13.1)
[: ISO 19011:2011, 3.15]
3.13.7

(3.5.8), (3.4.5) (3.6.4)
(3.8.3) (3.8.3)
[: ISO 19011:2011, 3.2,
]
41

E ISO 9000:2015

ISO 9000:2015

3.13.8

, (3.13.7)

[: ISO 19011:2011, 3.3, ]
3.13.9

(3.13.8)
(3.13.7)
1: (3.6.11) (3.6.9).
2: (3.3.1)
.
3: , (3.13.7) (3.6.6)
(3.6.7), o compliance non-compliance.
,

[: ISO 19011:2011, 3.4, 3 ]

3.13.10

(3.13.1)
(3.13.9)
[: ISO 19011:2011:3.5]
3.13.11

(3.2.1) (3.13.1)
[: ISO 19011:2011, 3.6, ]
3.13.12

(3.2.1)
[: ISO 19011:2011:3.7]
3.13.13

<> (3.13.12),
(3.13.14)
[: ISO 19011:2011:3.12]
3.13.14

(3.13.1) , ,
(3.13.16)
1: (3.13.15) () .

42

E ISO 9000:2015
ISO 9000:2015

2: .

[: ISO 19011:2011, 3.9, ]

3.13.15

(3.13.1)
[: ISO 19011:2011:3.8]
3.13.16

<>
(3.13.14)
1: (3.2.1), (3.4.1)
, .
2: (3.13.15) (3.13.14).

[: ISO 19011:2011, 3.10, 1 ]

3.13.17

<> (3.13.14),
(3.13.15)
1: (3.13.12),
(3.2.3) (3.13.1).

[: ISO 19011:2011, 3.11, .

]

43

E ISO 9000:2015

ISO 9000:2015

()

A.1
,
,
( )
, .
: (.
(. . .3) (. . .4).

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.1).
ISO 704:2009, (5.5.2.2.1)

.1

A.3
,
.. , , .
, (
) .
, -, (.
.2).
ISO 704:2009, (5.5.2.3.1)

44

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ISO 9000:2015

.2

A.4
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,
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(. .3).
ISO 704:2009, (5.6.2)

.3

A.5
.4 .16
3.
,
3,.

45

E ISO 9000:2015

ISO 9000:2015

( )

(3.1.1)

(3.1.5)

(3.1.2)



,

(3.1.3)

(3.1.6)

(3.1.4)

A.4 3.1

46

E ISO 9000:2015
ISO 9000:2015

(3.2.1)


,

(3.2.2)

(3.2.9)
,

(3.2.3)

,

(3.2.8)

(3.2.4)
(3.2.5)

(3.2.6)

(3.2.7)

A.5 3.2

47

E ISO 9000:2015

ISO 9000:2015

( )

(3.3.1)

(3.3.11)

(3.3.3)

(3.3.2)

(3.3.10)

(3.3.13)

(3.3.12)
, ,
,
,

,

(3.3.5)




,

(3.3.4)

(3.3.6)

(3.3.9)

(3.3.7)

(3.3.8)

.6 3.3

48

E ISO 9000:2015
ISO 9000:2015

(3.4.1)


,

(3.4.5)

(3.4.6)

(3.4.7)

(3.4.2)
,


,



,
,

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(3.4.3)
, ,
,

(3.4.4)

.7 3.4

49

E ISO 9000:2015

ISO 9000:2015

(3.5.1)

(3.5.2)
,

(3.5.5)

(3.5.3)



,

(3.5.6)

(3.5.7)

(3.5.10)

,


(3.5.8)

(3.5.11)

,

(3.5.4)

(3.5.9)

.8 3.5

50

(3.5.12)

E ISO 9000:2015
ISO 9000:2015

(3.6.1)

(3.6.2)

(3.6.15)

(3.6.3)

(3.6.4)
,

(3.6.5)

(3.6.9)

(3.6.11)

(3.6.10)

(3.6.12)

(3.6.14)

,

(3.6.13)

,

(3.6.6)

(3.6.7)

(3.6.8)

, ,
,

.9 3.6
51

E ISO 9000:2015

ISO 9000:2015

( )

(3.7.9)

(3.7.8)

(3.7.5)

(3.7.7)

(3.7.6)

(3.7.3)

(3.7.10)
(3.7.11)

(3.7.1)

(3.7.2)

(3.7.4)

A.10 3.7

52

E
E ISO
O 9000:2015
5
ISO
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5

(3.8.1)

(3.8.2)

(3.8.4)

(3.8.7)

8)
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(3.8.5)

(3.8.10)

(3.8.9
9)

(3.8.3)

(3.8.1
12)

,
,,

(3.8.13
3)

(3.8.6)

(3.8.14)

(3.8.11)

(3.8..15)

A.11 3.8

,

53
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E ISO 9000:2015

ISO 9000:2015

(3.2.4)

(3.9.2)

(3.9.1)
,

,

(3.9.3)




,

,

(3.9.4)

(3.9.5)



,

(3.9.6)
,
,

A.12 3.9

54

E ISO 9000:2015
ISO 9000:2015

(3.10.1)

(3.10.2)

(3.10.6)

(3.10.3)

(3.10.5)




(3.10.4)

(3.10.7)



,

A.13 3.10

55

E ISO 9000:2015

ISO 9000:2015

(3.11.1)

(3.11.2)

,

(3.11.3)


,
,
,

.

(3.11.4)

(3.11.7)

(3.11.9)

(3.11.5)

(3.11.6)
, ,
,

,

A.14 3.11

56

(3.11.8)

E ISO 9000:2015
ISO 9000:2015

( )

(3.12.1)

(3.12.8)

(3.12.2)

(3.12.9)

(3.12.3)

(3.12.10)

( )

(3.12.4)

(3.12.5)

(3.12.6)

(3.12.7)

A.15 3.12
57

E ISO 9000:2015

ISO 9000:2015

(3.13.1)
,
,

(3.13.3)

(3.13.2)

(3.13.4)

(3.13.11)

(3.13.5)

(3.13.6)

(3.13.12)

(3.13.13)

,

(3.13.14)


, ,

(3.13.15)



(3.13.16)

(3.13.17)

,

(3.13.7)
,




(3.13.8)
,

(3.13.9)

(3.13.10)

A.16 3.13

58

E ISO 9000:2015
ISO 9000:2015

[1]

ISO 704:2009, Terminology work Principles and methods / 402, -

[2]

ISO 1087-1:2000, Terminology work Vocabulary Part 1: Theory and application / 561-1
- - 1:

[3]

ISO 3534-2, Statistics Vocabulary and symbols Part 2: Applied statistics

[4]

ISO 9001,

[5]

ISO 9004, -

[6]

ISO 10001:2007, Quality management Customer satisfaction Guidelines for codes of conduct
for organizations

[7]

ISO 10002:2014, - -

[8]

ISO 10003:2007, Quality management Customer satisfaction Guidelines for dispute resolution
external to organizations

[9]

ISO 10004:2012, Quality management Customer satisfaction Guidelines for monitoring and
measuring

[10]

ISO 10005:2005, Quality management systems Guidelines for quality plans

[11]

ISO 10006:2003, Quality management systems Guidelines for quality management in projects

[12]

ISO 10007:2003, Quality management systems Guidelines for configuration management

[13]

ISO 10008, Quality management Customer satisfaction Guidelines for business-to-consumer

electronic commerce transactions

[14]

ISO 10012:2003, Measurement management systems Requirements for measurement processes

and measuring equipment

[15]

ISO/TR 10013, Guidelines for quality management system documentation

[16]

ISO 10014, Quality management Guidelines for realizing financial and economic benefits

[17]

ISO 10015, Quality management Guidelines for training

[18]

ISO/TR 10017, Guidance on statistical techniques for ISO 9001:2000

[19]

ISO 10018:2012, Quality management Guidelines on people involvement and competence

[20]

ISO 10019:2005, Guidelines for the selection of quality management system consultants and use of
their services

59

E ISO 9000:2015

ISO 9000:2015

[21]

ISO 10241-1, Terminological entries in standards Part 1: General requirements and examples of
presentation

[22]

ISO 10241-2, Terminological entries in standards Part 2: Adoption of standardized terminological

entries

[23]

ISO 14001,

[24]

ISO/TS 16949, Quality management systems Particular requirements for the application of ISO
9001:2008 for automotive production and relevant service part organizations

[25]

ISO/IEC 17000, -

[26]

ISO 19011:2011,

[27]

ISO/IEC 27001, - -
-

[28]

ISO 31000, -

[29]

ISO 50001, -

[30]

IEC 60050-192, International electrotechnical vocabulary Part 192: Dependability

[31]

ISO/IEC Guide 2, Standardization and related activities General vocabulary / 45020,

-

[32]

ISO 73, -

[33]

ISO/IEC Guide 99, International vocabulary of metrology Basic and general concepts and
associated terms (VIM)

[34]

Quality management principles1

1 : http://www.iso.ch

60

E ISO 9000:2015
ISO 9000:2015

NA
()

deviation permit

3.12.6

outsource ()

3.4.6

feedback

3.9.1

review

3.11.2

human factor
object
entity
item

3.10.3

configuration object

3.3.13

top management

3.1.1

requirement

3.6.4

statutory requirement

3.6.6

quality requirement

3.6.5

joint audit

3.13.3

release

3.12.7

concession

3.12.5

efficiency

3.7.10

competence acquisition

3.4.4

scrap

3.12.10

mission

3.5.11

output

3.7.5

effectiveness

3.7.11

configuration authority
configuration control board 
GiVpositioning authority

3.1.5

3.6.1

61

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ISO 9000:2015

progress evaluation

3.11.9

record

3.8.10

improvement

3.3.1

quality improvement

3.3.8

data

3.8.1

procedure

3.4.5

risk

3.7.9

configuration

3.10.6

configuration baseline

3.10.7

dependability

3.6.14

quality assurance

3.3.6

dispute

3.9.6

management

3.3.3

project management

3.3.12

quality management

3.3.4

configuration management

3.3.9

sustained success

3.7.4

process

3.4.1

measurement process

3.11.5

correction

3.12.3

corrective action

3.12.2

test

3.11.8

activity

3.3.11

capability

3.6.12

document

3.8.5

quality manual

3.8.8

configuration status accounting

3.8.14

defect

3.6.10

inspection

3.11.7

change control

3.3.10

quality control

3.3.7

interested party
stakeholder

3.2.3

engagement

3.1.4

association

3.2.8

measuring equipment

3.11.6

62

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ISO 9000:2015

customer service

3.9.4

external provider
external supplier

3.2.6

competence

3.10.4

verification

3.8.12

regrade

3.12.4

rework

3.12.8

performance

3.7.8

audit

3.13.1

auditor

3.13.15

auditee

3.13.12

validation

3.8.13

repair

3.12.9

success

3.7.3

project

3.4.2

audit findings

3.13.9

customer satisfaction

3.9.2

traceability

3.6.13

innovation

3.6.15

regulatory requirement

3.6.7

grade

3.6.3

audit criteria

3.13.7

customer satisfaction code of

conduct

3.9.5

measurement

3.11.4

metrological confirmation

3.5.6

metrological function

3.2.9

metrological characteristic

3.10.5

nonconformity

3.6.9

audit team

3.13.14

vision

3.5.10

organization

3.2.1

monitoring

3.11.3

complaint

3.9.3

observer

3.13.17

provider
supplier

3.2.5

63

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ISO 9000:2015

DRP-provider
dispute
resolution
provider

process

3.2.7

audit scope

3.13.5

customer

3.2.4

audit client

work environment

3.5.5

context of the organization

3.2.2

information system

3.8.4

information

3.8.2

product configuration
information

3.6.8

quality

3.6.2

policy

3.5.8

quality policy

3.5.9

audit programme

3.13.4

specification

3.8.7

product

3.7.6

preventive action

3.12.1

determination

3.11.1

objective

3.7.1

quality objective

3.7.2

strategy

3.5.12

specific case

3.8.15

contract

3.4.7

configuration control board

3.1.5

quality management
consultant

3.1.2

involvement

3.1.3

conformity

3.6.11

audit conclusion

3.13.10

combined audit

3.13.2

continual improvement

3.3.2

guide

system

64

3.13.11

system

3.13.13
3.5.1

E ISO 9000:2015
ISO 9000:2015

management system

3.5.3

measurement management
system

3.5.7

quality management system

3.5.4

design and development

3.4.8

quality planning

3.3.5

project management plan

3.8.11

audit plan

3.13.6

quality plan

3.8.9

objective evidence

3.8.3

audit evidence

3.13.8

documented information

3.8.6

technical expert

quality management system

realization

3.4.3

dispute resolver

3.1.6

service

3.7.7

infrastructure

3.5.2

characteristic

3.10.1

quality characteristic

3.10.2

3.13.16

:
1. .. ,

, .
2. o .
..
.

65