LA VERNE FITCH

133 Lake Pointe Drive • Warner Robins, GA 31088 Cell: (301) 257-6361 • laverne20737@yahoo.com

OFFICE ADMINISTRATION CUSTOMER SERVICE

•Billing/Invoicing •Problem Resolution •Teamwork •Technology
• Customer Service • Research/Marketing • Management • Training

- 20+ years of expertise in administration and customer service.

- Utilize research and marketing skills to gather information to better assist managers and clients.
- Excellent oral and written communication skills use to encounter with staff.
- Outstanding computer skills to include Microsoft word, Excel, Access, PowerPoint and various
applications.

SKILLS

Microsoft Office Suite: Microsoft Project, Microsoft Publisher, Excel, Power Point , Access, Outlook; Photo
Editor, Graphics, Corel WordPerfect Suite, Quick Books, Quicken, Lotus Notes, dBase III, Lotus Smart
Suite, IBM Personal Computer, Dictaphone, fax machine, copier, 10 key calculator; Type 60+ words.

PROFESSIONAL EXPERIENCE

Consultant / Office Manager, ALL THINGS TO ALL PEOPLE - Washington, DC 2006 - 2010
•Payroll, accounts payable and receivable.
•Marketed and scheduled appointments.
•Assisted all new clients and other duties as needed.
•Interviewed new employees and handled all necessary paper work.

Legal Secretary, KEITH SMITH AND ASSOCIATES - Washington, DC 2001 - 2006

•Typed various correspondence, legal documents, forms and transcribed legal tapes.
•Scheduled appointments, travel arrangements and maintained calendar for partner.
•Handled bankruptcy intake and filed proper papers in court and assisted clients on an as needed basis.
•Organized and maintained client files and tracked certified mail for lawsuits.

Legal Secretary/Administrative Support, ELPASO CORPORATION - Washington, DC

2000 - 2001
•Typed and finalized briefs, pleadings, interrogatories, depositions, motions, and various testimonies.
•Handled all final procedures for filings and assisted General Counsel and Senior Counsel prior to filling all Court Cases.

Executive Assistant, DISTRICT OF COLUMBIA OFFICE OF PROPERTY MANAGEMENT - Washington, DC 1997 - 2000

•Facilitated a full range of executive administrative project support, and various management projects.
•Prepared and maintained all of the departmental financial reports, utilized PowerPoint presentations and Excel
spreadsheets
for the Executive Staff.
•Project Management Tracking and scheduling meetings, maintained the executive schedule and calendar.
Created and typed confidential correspondence to Congress and Council members.
Organized, reviewed and tracked classified correspondence and ensured the appropriate staff was notified in a timely
manner.
EDUCATION
 Resume of La Verne Fitch
Page Two
Patent Certificate: IP Central Washington, DC - 2001
Secretarial Training: Dorchester Training Center, Dorchester, MA - 1977