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  • Hosted Solution Options

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    sam
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    The document describes four options for Ameyo's hosted solution: 1) Voice traffic comes from the client site to the Ameyo call server in the cloud. 2) Voice traffic comes from the client site to an Ameyo call server located at the client site. 3) Voice traffic comes from the client site to an Ameyo call server located at CoreTec's hosted site, with the E1/PRI line terminated at CoreTec. 4) Same as #3, but the existing PBX must support SIP.

    Original Description:

    Hosted solution for contact center

    Original Title

    Hosted Solution Options(1)

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    The document describes four options for Ameyo's hosted solution: 1) Voice traffic comes from the client site to the Ameyo call server in the cloud. 2) Voice traffic comes from the client site to an Ameyo call server located at the client site. 3) Voice traffic comes from the client site to an Ameyo call server located at CoreTec's hosted site, with the E1/PRI line terminated at CoreTec. 4) Same as #3, but the existing PBX must support SIP.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    19 views4 pages

    Hosted Solution Options

    Uploaded by

    sam
    The document describes four options for Ameyo's hosted solution: 1) Voice traffic comes from the client site to the Ameyo call server in the cloud. 2) Voice traffic comes from the client site to an Ameyo call server located at the client site. 3) Voice traffic comes from the client site to an Ameyo call server located at CoreTec's hosted site, with the E1/PRI line terminated at CoreTec. 4) Same as #3, but the existing PBX must support SIP.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 4

    Ameyo Hosted Solution Options

    Voice traffic coming


    from Client Site

    IP/Soft-phone

    AMEYO CONTROL PANEL (ACP)

    LAN

    AMEYO DB

    MPLS
    Cloud

    AMEYO DB (REDUNDANT)

    Ameyo Call Server


    Agent
    AMEYO APPLICATION

    AMEYO APPLICATION (REDUNDANT)

    AMEYO CALL SERVER#1

    Existing IP PBX

    Old PBX

    AMEYO CALL SERVER#2

    MEDIA GATEWAY#1

    Analog
    Phones
    MEDIA GATEWAY#2

    Media
    Gateway

    Analog Media
    Gateway

    Ameyo Hosted Solution Options E1 Terminated at


    Client Site (Call Server at Client Site)
    CoreTec Hosted Site
    Integrated
    Microsoft
    Application

    E1/PRI Line

    Client Site
    Voice traffic to & from
    Client Site

    AMEYO CONTROL PANEL (ACP)

    LAN

    AMEYO DB

    MPLS
    Cloud

    AMEYO DB (REDUNDANT)

    Existing IP PBX

    PBX Agent

    AMEYO APPLICATION

    AMEYO APPLICATION (REDUNDANT)

    AMEYO CALL SERVER#1

    Ameyo Call Server

    AMEYO CALL SERVER#2

    MEDIA GATEWAY#1

    MEDIA GATEWAY#2

    Media Gateway

    PBX Agent

    E1/PRI Line

    Ameyo Hosted Solution Options E1 Terminated at


    CoreTec Site (Call Server at CoreTec)
    Client Site
    Voice traffic to & from
    Client Site

    AMEYO CONTROL PANEL (ACP)

    LAN

    AMEYO DB

    MPLS
    Cloud

    AMEYO DB (REDUNDANT)

    If PBX Supports SIP


    AMEYO APPLICATION

    Existing IP PBX

    PBX Agent

    AMEYO APPLICATION (REDUNDANT)

    AMEYO CALL SERVER#1

    AMEYO CALL SERVER#2

    PBX Agent
    MEDIA GATEWAY#1

    MEDIA GATEWAY#2

    Integrated
    Microsoft
    Application

    CoreTec Hosted Site

    Media Gateway

    E1/PRI Line

    Ameyo Hosted Solution Options E1 Terminated at


    CoreTec Site (Call Server at CoreTec)
    Client Site
    Voice traffic to & from
    Client Site

    AMEYO CONTROL PANEL (ACP)

    LAN

    AMEYO DB

    MPLS
    Cloud

    AMEYO DB (REDUNDANT)

    If PBX Supports SIP


    AMEYO APPLICATION

    Existing IP PBX

    PBX Agent

    AMEYO APPLICATION (REDUNDANT)

    AMEYO CALL SERVER#1

    AMEYO CALL SERVER#2

    PBX Agent
    MEDIA GATEWAY#1

    MEDIA GATEWAY#2

    Integrated
    Microsoft
    Application

    CoreTec Hosted Site

    Media Gateway

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