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  • QFD Hotel Example - Excel

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    David Havens
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    Trained courteous staff, IT enabled processes, and power back-up are the highest priority HOWs (Hows) for fulfilling the customer requirements (WHATs) of easy and hassle-free check-in and out, a comfortable stay, and caring personalized service according to the QFD (Quality Function Deployment) matrix. Hygiene, cleanliness, and adequacy of housekeeping equipment also ranked as high priorities. Location of the hotel, infrastructure and furnishings, and vendor support were lower priorities.

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    Six Sigma

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    Trained courteous staff, IT enabled processes, and power back-up are the highest priority HOWs (Hows) for fulfilling the customer requirements (WHATs) of easy and hassle-free check-in and out, a comfortable stay, and caring personalized service according to the QFD (Quality Function Deployment) matrix. Hygiene, cleanliness, and adequacy of housekeeping equipment also ranked as high priorities. Location of the hotel, infrastructure and furnishings, and vendor support were lower priorities.

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xls, pdf, or txt
    19 views4 pages

    QFD Hotel Example - Excel

    Uploaded by

    David Havens
    Trained courteous staff, IT enabled processes, and power back-up are the highest priority HOWs (Hows) for fulfilling the customer requirements (WHATs) of easy and hassle-free check-in and out, a comfortable stay, and caring personalized service according to the QFD (Quality Function Deployment) matrix. Hygiene, cleanliness, and adequacy of housekeeping equipment also ranked as high priorities. Location of the hotel, infrastructure and furnishings, and vendor support were lower priorities.

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xls, pdf, or txt
    of 4

    1

    QFD Title:

    Ys
    Customer Requirements (WHATs)
    Easy, hassle free check-in & out
    Comfortable Stay
    Caring - Personalized
    Hygiene / Clenliness
    Pick up & Drop from Airport
    Politeness & Promptness of Service
    Asthetics

    Weightage
    5
    5
    4
    5
    3
    4
    2

    Xs or Sub Ys
    The HOWs to fulfill the Xs
    Trained courteous staff
    IT enabled processes
    Power back-up
    Adequacy of equipments for housekeeping
    Vehicles
    Vendor Support
    Infrastructure - Furniture & Furnishings
    Location of the Hotel

    5
    5
    4
    5
    3
    4
    2

    Location of the Hotel

    Infrastructure Furniture &


    Furnishings

    Vendor Support

    Vehicles

    Adequacy of
    equipments for
    housekeeping

    Power back-up

    IT enabled processes

    Trained courteous
    staff

    Customer Requirements (WHATs)


    Easy, hassle free check-in & out
    Comfortable Stay
    Caring - Personalized
    Hygiene / Clenliness
    Pick up & Drop from Airport
    Politeness & Promptness of Service
    Asthetics
    Total

    Weightage

    Total

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