hng I: Nhng l lun c bn v Logistics:

1. Logistics pht trin n nay pht trin qua my giai on:

Qua 3 giai on: - Phn phi. - H thng Logistics. - Qun tr dy chuyn cung ng
SCM.
2. Logistics th gii hin nay ang giai on no:
Giai on 3 - Qun tr dy chuyn cung ng SCM.
3. Trong giai on phn phi (Distribution) v mt logistics l nhm phi hp cc
hot ng no:
Giai on ny bao gm cc hot ng nghip v sau: - Vn ti, - Phn phi, - Bo
qun hng ho, - Qun l kho bi, - Bao b, nhn mc, ng gi.
4. Giai on h thng logistics l giai on:
Giai on 2
5. S khc bit gia Logistics 4PL v Logistics 3PL l :
4PL chnh l cc hot ng mang tnh chin lc khng ch cho chui cung ng ca
khch hng, m con cho s pht trin ca chui cung ng y ph hp vi tm nhn
chung ca cng ty. Cc nh cung cp dch v 3PL, th ngc li, hn ch cung cp
dch v mang tm chin thut hoc hn mt cht, thng vo mt s mt xch no
trong chui cung ng.
6. Logistics u vo (Inbound Logistics) cn quan tm:
V v tr,thi gian v chi ph cho qu trnh sn xut.
7. Logistics u ra (Outbound Logistics) cn quan tm:
V v tr,thi gian v chi ph nhm em li li nhun ti a cho doanh nghip.
8. Logistics ngc (Reverse Logistics) l cng vic qun tr:
V qu trnh thu hi cc ph phm,ph liu,ph phm,cc yu t nh hng n
mi trng pht sinh t qu trnh sn xut,phn phi v tiu dng tr v ti ch
hoc x l.
9. SCM i vi doanh nghip c lin quan n:
10. SCM i vi doanh nghip:
Cung cp gii php cho ton b cc hot ng u vo ca doanh nghip, t vic
t mua hng ca nh cung cp, cho n cc gii php tn kho an ton ca cng ty
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11. Gia SCM v CRM (Custumer Relationship Management Qun tr mi quan
h khch hng):
CRM h tr v to gi tr gia tng cho SCM. Mc ch ca CRM - Cung cp cho
khch hng cc dnh v tt hn - Nng cao hiu qu ca trung tm h tr khch
hng - Tr gip nhn vin bn hng thc hin n hng mt cch nhanh nht - n
gin ho tin trnh tip th v bn hng - Pht hin cc khch hng mi - Tng
doanh thu t khch hng
12. Gia SCM v ERP ():
ERP l phn mm cng ng thng tin tch hp gip DN qun l, x l cc hkd
chnh, bao gm: k ton, phn tch ti chnh, qun l mua hng, qun l tn kho,

hoch nh v qun l sn xut, qun l quan h vi khch hng, qun l nhn s,

theo di n hng, qun l bn hng, v.v....
13. Tng chi ph Logistics Vit Nam (trong v ngoi nc) nm 2008 vo khong:
Khong 17 t la, chim 25% GDP.
14. Hin nay Vit c khong:
900 - 1000 doanh nghip lm Logistic.
15. Hu ht cc cng ty Vit Nam hin nay ang s dng dch v Logistics:
Vn ti quc t, dv giao nhn, khai bo hi quan, kho bi, vn ti ni a.
16. Hot ng Logistics trong nn kinh t ca mt quc gia:
H tr cho lun chu chuyn cc giao dch kinh t. Tc ng n kh nng hi nhp
ca nn kinh t. Hng dn Logistics hiu qu lm tng tnh cnh tranh.
17. Doanh nghip kinh doanh hng ha no sau y s dng Logistics thu ngoi
nhiu nht:
Hng tiu dng ng gi Chng II: Nhng l lun c bn v Logistics:
18. Sp xp cc loi hnh doanh nghip sau y theo th t c s dch v Logistics
thu ngoi gim dn:
Cng ty c vn u t nc ngoi > cng ty t nhn/c phn > DN nh nc
19. Ti thiu c bao nhiu nhn t cho mt chui dy chuyn cung ng sn xut:
C 3 nhn t.
20. K v vit tn cc nhn t ti thiu c trong mt chui dy chuyn cung ng sn
xut:
Nh cung cp: l cc cng ty bn sn phm, dch v
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n v sn xut: l ni s dng nguyn liu, dch v u vo v p dng cc qu
trnh sn xut to ra sn phm cui cng. Cc nghip v v qun l sn xut
c s dng ti a ti y nhm tng hiu qu, nng cao cht lng sn phm, to
nn s thng sut ca dy chuyn cung ng; Khch hng: l ngi s dng sn
phm ca n v sn xut.
21. Chui dy chuyn cung ng c cu to t bao nhiu thnh phn c bn:
5 thnh phn c bn (sn xut,vn chuyn,tn kho,nh v,thng tin)
22. C bao nhiu phng thc vn chuyn hng ha c bn:
C 6 phng thc vn chuyn c bn(ng bin, ng b, ng hng khng,
ng st, ng ng, ng thng tin)
23. Sp xp cc phng thc vn chuyn sau y theo tiu ch tng dn v gi:
in t < ng bin < ng st < ng b < ng ng < Hng khng
24. Sp xp cc phng thc vn chuyn sau y theo tiu ch gim dn v tc
vn chuyn:
ng in t > ng ng > Hng khng > ng b> ng st> ngbin
25. Sp xp cc phng thc vn chuyn sau y theo tiu ch tng dn v tc
vn chuyn:
Dng in t > ng ng > hng khng> ng b> ng st> ng bin
26. Sp xp cc phng thc vn chuyn sau y theo tiu ch gii hn dn v loi
hng ha:
ng ng < Dng in t < Hng khng < ng bin < ng st < ng b
27. Sp xp cc bc c bn khi trin khai SCM theo th t:

A. K hoch
B. Ngun cung cp
C. Sn xut
D. Giao nhn
E. Hon li
28. C bao nhiu loi chi ph c bn cu thnh trong chi ph Logistics:
6 loi cp ch yu (cp phc v KH, cp vn ti, cp kho bi, cp gii quyt n hng ca
h thng thng tin,cp thu mua-cp sx,cp d tr).
29. Trong doanh nghip, lung vt cht (cc cng vic c th) v lung thng tin (d
liu, s liu, lin lc):
Khch hng n doanh nghip l lun thng tin, ngc li l lung vt cht
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30. Cc thnh phn c bn nm trong dy chuyn cung ng:
C 5 thnh phn: sn xut, vn chuyn ,tn kho, nh v, thng tin.
31. (Hai cu). Chn cc hot ng vo ng lung (thng tin hoc vt cht) v ghi
ra:
V d: Hot ng: n t hng l lung thng tin, bn ghi M vo ct Lung
thng tin
32. Chn cc thut ng lin quan n cc qu trnh chui cung cp:
A/ SRM (Supplier Relationship Management); B/ ISCM (Internal Supply Chain
Management); C/ ERP (Enterprise Resource Planning); D/ CRM (Customer
Relationship Management) Chng III: Dch v khch hng;
33. i tng phc v ca cng ty cung cp Logistics l:
Khch hng s dng dch v logistics, khch ca khch hng
34. C bao nhiu nhm yu t cn quan tm i vi dch v khch hng ca mt
cng ty Logistics:
3 yu t ( yu t trc giao dch-cc yu t trong giao dch-yu t sau giao dch)
35. (Ba cu). nh s vo trng to thut ng dch v thch hp:
V d: Ocean Freight Forwarding l dch v Giao nhn hng hi Freight, bn
chn: M12 Chng IV: H thng thng tin
36. Lit k nhng cng c v thit b cn thit thit lp mt h thng thng tin
trong Logistics:
a. My tnh;
b. Cc chng trnh tin hc vn phng phc v cho ton DN
c. a cc chng trnh nghip v (ti chnh k ton, qun l bn hng, qun l
nhn s-tin lng...) phc v cho tng b phn trong DN.
d. ng dng CNTT vo vic qun l DN, p dng cc m hnh qun tr: ERP
(Enterprise Resouce Planning - Hoch nh khai thc ngun ti nguyn DN), SCM
(Supply Chain Management - Qun tr cung ng theo chui), CRM (Customer
Relationship Management - Qun tr mi quan h khch hng).
e. ng dng TMT: s dng Internet hnh thnh cc quan h thng mi in
t nh B2B, B2C v B2G.
37. RFID (Radio Frequency Indentification) l cng ngh tin tin cho php nh v
v nhn dng t xa vi khong cch t 10cm ti 10m, b nh ca n cho php cha
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tt c cc d liu lin quan n hng ha: t vic xc nh v tr sn phm n ghi
nhn thng tin v ngy nhp hng, ngy ht hn s dng, nhit d tr hng.
38. WMS (Warehouse Management System) l h thng c ng dng ph bin
trong qun l kho bi Vit Nam v cc nc trn th gii trong dch v Logistics.
39. Kh nng bo co v cng c theo di (reporting visibility tools): l cng ngh
ng dng c kh nng cung cp bo co v cng c theo di ton b chui Logistics.
40. ***CLIENT VISIBILITY TOOL (Global Systems) l h thng thng tin ton
cu.l cng ngh ng dng h thng c tnh ton cu, cho php theo di v
truy tm hng ha ca khch hng khi ang s dng dch v Logistics.
41. MRP I,II (Materials Requirement Planning) l h thng c s dng rng ri
trong qun l vt t: cho bit thng tin v k hoch sn xut v cc din bin thc t
v sn xut;
42. DRP I,II (Distribution Resource Planning) l h thng c s dng rng ri
trong qun l phn phi hng ha ca doanh nghip: cho bit thng tin v k hoch
v qu trnh phn phi hng ha cng nh lp k hoch d tr hng ha cho tng
giai on;
43. ***TMS (Transport/Traffic Management System): l h thng c s dng
rng ri trong qun l vn ti hng ha ang c nhiu doanh nghip Logistics
hin ang p dng;
44. ***EDI (Electronic Data Interchange): l cng ngh ng dng c kh nng kt
ni v trao i d liu vi cc h thng cng ngh thng tin khc trong qun l d
liu Logistics
Chng V: D tr:
46. Hng ha d tr trong doanh nghip thng chim:
Khong 40-50%
47. Khi hng ha bn ngoi ang khan him, theo bn, vic doanh nghip d tr
u c l hnh ng tri vi.
o c kinh doanh
48. (Hai cu). m bo cho qu trnh logistic din ra lin tc th d tr se tn ti
trn sut dy chuyn cung ng, tt c cc khu. nh s vo trng to mt
cp d tr thch hp: V d: Nh cung cp Thu mua (Trong bng tr li chn A
6)
49. Tn kho xut hin trong mi chui cung ng. C 3 hnh thc tn kho chnh l:
Tn kho nguyn vt liu, Tn kho trong sn xut (WIP) v Tn kho.