CONTENTS

INTRODUCTION
HUMAN RESOURCE AND COMPANY STRUCTURE
WORKPLACE ENVIRONMENT
Code of Ethics and Business Practices
Grievance Policy
Disciplinary Policy
Dress code policy
Handing over and Taking over of Job Responsibility
Responsibility
Procedure
Substance Abuse
Smoking, Tobacco and Tobacco Substitutes Use
Visitors in the Workplace
Email Usage
Travel Policy and Procedure
Conveyance Rules and Guidelines
Whistle Blowing Policy
Work Schedule and Staff Attendance
Ventilation, Temperature and Lighting
RECRUITMENT AND SELECTION POLICY
Recruitment Policy
Employee Job Description and Job Grades
Employee Job Descriptions
Changes to Organization Charts
Timescales for Recruitment and Procedure Guidelines
EXTERNAL RECRUITMENT / SELECTION PROCEDURE
Medical Processing and Documentation
Joining and Employee Orientation
Employment Applications and Requisitions
Applicant Interviewing and Assessment
HR OPERATIONS
Appointment Procedure
Employee Code Issuance
IT Asset Request
Verification of Antecedents
Employee Reference Check
Previous Employer Verification
Degree Verification
Assessments Pre Confirmation
Development and Control of HR Forms
Control of HR Records, Documentation and Personnel Records
Salary Processing
Employee Identification Cards and Business Cards Processing
New Employee Documentation
Email Greetings
Holiday Circular
Probation, Confirmation Process and Documentation
Probation
Confirmation
Interdepartmental Transfers
Resignations
Procedures upon separation

COMMUNICATION
Employee Newsletter
Communication Meetings
Suggestion Program
Employee Opinion Surveys
Complaints and Problems Solving Employee Concerns and Our Open-Door Policy
Prohibited Harassment
Prohibition of profane language
SAFETY
Safety Standards
First Aid or Emergency Treatment
Worker's Compensation Emergency Procedures Life-Threatening Illness

PERFORMANCE COMPENSATION AND BENEFITS

Employee Performance Appraisals
Employee Compensation and Benefits Structure
Performance Appraisals and Increments
Annual Performance Appraisal Guidelines (Managers and Officers)
Salary Raise (Increment)
Eligibility for Increment
Performance Rating
Promotion Criteria for Managers (AM and Above)
Promotion Criteria for Officers (AE up to SEO)
Temporary Advances
Current Month Salary Advance
Salary Advance
House Rent Advance
Provident Fund
Health and Life Insurance
Life Insurance
Health Care Insurance
Employee Leaves
For Contractual Staff
For Permanent Staff
Company Car
Policy
Change of Car
Termination
Resignation / Demotion
Retirement / Death
Exceptions
Modifications and Amendments
EOBI
Process of Payment
EOBI Cards Process
Sales Permanent Staff Management
Individual Life Staff Hierarchy
Individual Life Permanent Hierarchy
Promotions, transfer to permanent employment

Procedure
TRAINING AND DEVELOPMENT
Employee Training
Training Reimbursements
Professional Studies Facilitation