No Position Dept Section Place

Pricing lead
1 Commerce Marketing Hanoi
specialist
Contact email

hr@beeline.vn
 Job Description

- Develop plan of marketing activities for postpaid customers (B2B and mass
market) - tariff plans, usage stimulation services
- Calculate business cases and prepare post-analyses of campaigns
- Preparation of marketing briefs and coordination with creative manager
- coordination of services/tariffs launch with other departments
- Report to Head of marketing
 Requirement

- Degree in management /marketing/ economics

- 2 years on pricing manager/analyst position in Telecom company
- experience in postpaid or B2B is an advantage
- Strong analytical skills
- Skills in Excel/power point/Word
- Knowledge of market trends, key industry players, consumer
insights
- Upper- intermediate English
No Position Dept Section Place

Customer satisfaction sr.

1 Commerce Customer Support Hanoi
specialist
 Business Processes
2 Commerce Customer Support HN
Development sr. specialist

3 CSR Commerce Customer Support HN

Contact email Job Description

Ensure continuous improvement in Customer Satisfaction levels through

analysis of customer contact drivers in all touch points (call center, outlet,
on-line & off-line dealers); this includes mystery shopping, field visits/audits,
remote call monitoring etc
• Analyze all customer feedback data including:
- Customer contacts (call/email monitoring)
o Trouble Ticket analysis and trending
o Customer Survey Results
o Executive Escalations
o Regulatory and formal complaints
o Cancellation reasons and saves
o Cross functional issues with regards to SLAs
• Provide feedback and reporting on Quality metrics and measurement
hr@beeline.vn • Co-ordinate with Sales and Marketing on campaigns, promotions and
customer care/ retention programs
• Assist with root cause analysis and problem resolution
• Create, conduct and report periodic Customer Satisfaction surveys
• Provide information to and lead a Corporate wide cross functional team to
develop action plans to correct deficiencies in terms of personnel, partners,
processes, products, tools and services leading to customer dissatisfaction
• Monitor results of action plans to ensure issues have been successfully
resolved
• Undertake periodic quality audits in terms of service excellence and
compliance to SLAs
• Measure SLAs against actual performance by cross functional departments
in terms of respond time to escalations, 1st call resolution, quality of
resolution and customer/employee satisfaction
 - Work out and introduce uniform business processes directed on servicing.
- Control performance of business processes of CS.
- Control of timely and qualitative performance of the tasks in co-operation
with other divisions of the Company
- Optimize business processes to enhance CS work in order to increase
customer satisfactions and reduce operating cost
- Make analysis of influence of operating business processes on CS KPIs
- Maintain methodological and information support to employees of the
Company on technology of servicing.
- Develop and manage quality service
hr@beeline.vn
- Maintain communications between CS and other divisions to ensure
productive co-operation
- Manage projects on improvement of quality of products and services, the
initiator and owner is CS.
- Strictly and in due time to follow oral and written instructions, orders from
the direct management.
- Participate in discussion and revising company regulation, instructions
influencing business processes.
- Provide execution of treaty obligations in the relation with clients and
Company partners.

- Handling customer inquiries via telephone, email, fax...

- Escalate customer feedbacks to Team Leader, Head of Call Center or
relating departments.
- Update customers’ information and ensure correct information to be keyed
on the system.
- Preparing daily required reports.
hr@beeline.vn - Ensure quality service being delivered to customers.
- Ensure productivity as required by the department.
- Ensure adherence to working schedule assigned by Team Leaders and
Head of Call Center.
- Readiness to come to work during rest days or public holidays per request
from Team Leaders/Head of Call Center, or under urgent circumstances.
 Requirement

• Bachelor’s Degree in a technical or business field or equivalent

experience in local, experience in telecommunications or service
industry is preferred
• 1 years in experience in a service related environment - Quality
Assurance environment
• Strong PC skills (MSOffice, Microsoft Project – advance level)
• Good analytical and organizational skills
• Strong communications, motivational and interpersonal skills
• Strong Project and Process Management skills
• Experience in conducting customer satisfaction surveys, analysis is
preferred
• Good English
• We will place tremendous importance on adding value to our
customers and as a result, an important requirement for all our staff is
the desire and ability to deliver the highest standard of service that
result in the highest standard of employee and customer satisfaction.
The essential requirements for all our staff are a great personality, the
self-confidence to learn anything and the desire to be part of a team
working in a company that is customer centric
 - Operational experience in the divisions of customer service, as the
expert not less than 1 year.
- Experienced user on CRM, Lotus Notes, Internet/intranet, Visio
- Knowledge of an infrastructure of telecommunications; standards
GSM.
- Knowledge of technology and standards of servicing, the operational
reporting.
- Ability to work independently and decision-making.
- Skills of business correspondence and office-work;
- Skills of management of the personnel.
- Skill to communicate, to deliver training.
- Skills of preparation of the reporting, analytical abilities.
- Experience in supervisorial positions not less than 1 year.
- Languages: good English with knowledge of the business
terminology.
- Candidate must be comfortable working with minimal supervision and
have the ability to work as part of a team. Must have the ability to work
under pressure and deliver results within a short span of time. Must
have good project management experience, ideally gained in the
service industry. Driven by results, must consistently demonstrate
initiative. Also, must possess excellent communication skills as well as
very good interpersonal skills and presentation skills

Qualifications:
- High school graduatesqualification and above.
- Fluent English is an advantage.

Experience:
- 2Two-year experience with Telco/Call Center Company is an
advantage.

Personalities:
- Good voice
- Able to work shift and under pressure.
- Strong communication skill.
No Position Dept Section Place

Phu Tho

Nam Dinh

Ha Noi

1 Sales executive Commerce Sales

Nghe An

HCM

Binh Thuan

Hung Yen

Ha Nam

Nghe An

2 Sales suppervisor Commerce Sales Vinh Phuc

HCM

Binh Thuan
Soc Trang
 Contact email

hr@beeline.vn

hr_hcm@beeline.vn

hr@beeline.vn

hr_hcm@beeline.vn
hr_hcm@beeline.vn
 Job Description

Drive formulation and implementation of trade marketing strategy that ensures

trade plan execution in line with brand objectives and also to ensure
achievement of overall corporate objective
• Develop national trade marketing strategy and ensure preparation of effective
implementation plan which meets the company's market, brand, volume and
Sales channel objectives by gaining the active support and loyalty of Comapny
customers in all retail trade and strategic channels.
• Ensure continuous exploration of emerging channels and formulate strategy to
implement robust plan to drive Company business there.
• Ensure that the Merchandising strategy is prepared and executed in line with
Brand plans and space management practices in order to maximize the
awareness, visibility, standing and imagery of brands in the priority trade
channels within budget and on time.
• Constantly review the process and procedure in merchandising and monthly
plan to enhance implementation process of month and merchandising plan.
• Establish close working relationship with both brand and trade team to facilitate
proper integration in cycle plan and execution to meet company’s market, brand
and volume objectives.
• Drive innovation in trade marketing work practices and approaches so that new
ideas are encouraged and captured to utilise full potential of trade marketing
team.

- Develop trade marketing strategy and ensure preparation of effective

implementation plan which meets the company's market, brand, volume and
Sales channel objectives by gaining the active support and loyalty of Comapny
customers in all retail trade and strategic channels.
- Ensure continuous exploration of emerging channels and formulate strategy to
implement robust plan to drive Company business there.
- Ensure that the Merchandising strategy is prepared and executed in line with
Brand plans and space management practices in order to maximize the
awareness, visibility, standing and imagery of brands in the priority trade
channels within budget and on time.
- Constantly review the process and procedure in merchandising and monthly
plan to enhance implementation process of month and merchandising plan.
- Establish close working relationship with both brand and trade team to
facilitate proper integration in cycle plan and execution to meet company’s
market, brand and volume objectives.
- Drive innovation in trade marketing work practices and approaches so that new
ideas are encouraged and captured to utilise full potential of trade marketing
team.
 - Establish close working relationship with both brand and trade team to
facilitate proper integration in cycle plan and execution to meet company’s
market, brand and volume objectives.
- Drive innovation in trade marketing work practices and approaches so that new
ideas are encouraged and captured to utilise full potential of trade marketing
team.
 Requirement

Qualifications:
Good communicator
Business planning acumen and ability
Proficiency in English
Strong leadership and motivational skills
Good command of English (Speaking & Writing).
Computer literacy
Male is preferable
Experience:
Previous experience in mid-management position i.e. Trade
Marketing Executive or an equivalent position in other companies,
FMCG is preferable.
Minimum 5 years experience in trade marketing and distribution

Qualifications:
- Good communicator
Business planning acumen and ability
- Proficiency in English
Computer literacy
Male is preferable
Experience:
- Previous experience in mid-management position i.e. Trade
Marketing Executive or an equivalent position in other companies,
FMCG is preferable.
- Minimum 5 years experience in trade marketing and distribution
Marketing Executive or an equivalent position in other companies,
FMCG is preferable.
- Minimum 5 years experience in trade marketing and distribution
No Position Dept Section Place

1 Sr. BSS administrator IT BSS Hanoi

Contact email Job Description

• Perform a range of system/application administration duties on Oracle

database, application, services, including configuration, and general
supports.
• Proactive monitoring of all applications and services using a combination
of tools to ensure high availability.
• Collect and review log data for analyzing issue purposes.
hr@beeline.vn • Manage & troubleshoot issue which found on daily tasks
• Work closely with the functional dept to provide end-user support and
issue resolution.
• Research, evaluate and recommend system technologies to support
business requirement analysis.
• Coordinate with the rest of the Bss admin team to meet the team
objectives
 Requirement

• Degree in Computer Science, Information Technology, or related

field.
• Minimum 1 year experience in Oracle Database/SQL DB
• Knowledge of Telecom field is preferred
• Knowledge of Unix OS.
• Advanced database administration skills including monitoring DB
performance, running SQL scripts to monitor the systems and modify
data tables when required. Knowledge of Oracle server
administration and troubleshooting highly desirable.
• Fast response requires from functional Dept.
• Strong technical aptitude and ability to research & solve complex
issues independently.
• Ability to effectively communicate issues and resolutions to all levels
of the organization
• Ability to analysis issues and follows up.
No Position Dept Section Place

Danang

1 BSC Sr.Engineer Technic Network dev

Ho Chi Minh

Binh Duong,
Đong Nai, Binh
Phuoc , Hau
Giang

2 Field maintenace Engineer Technic O&M

Quang Tri
 Contact email - Supervisior Vendor Installing,Commissioning,
Job Description Acceptance Test for new
BSS Systems
- Daily preventive maintenance for BSC, OMC-G17,TRAU, PCU .( ex:
backup, daily check system etc…)
hr_dn@beeline.vn - BTS, BSC, Radio Network Change Request, reconfiguration, new
channels provisioning .
- Intergration new BTS to BSC.
- Troubleshooting and fault resolution for BSC,BTS, TRAU,PCU.
- Cooperation with other departments and vendors for O&M BSS
hr_hcm@beeline.vn Activities.
- Using of test equipment.
- Support Radio Planning Team in optimization, improvement KPI of
mobile network.

• Responsible for network availability and feasibility at dedicated area.

hr_hcm@beeline.vn • Periodically maintenance telecom equipment, power system,
infrastructure system.
• First line trouble shoots telecom equipment, power system, infrastructure
system whenever requires.
• Ability to operate and maintain small size genset.
• Inventory control.
• Maintain relationship with landlord, local EVN, local authority.
hr_dn@beeline.vn • Supervising project implementation.
• Onsite support whenever requires.
 Requirement

- Technical education (degree in telecommunication)

- English language .
- Computer skills (MS Outlook, Office, TCP/IP basic.)
- Good GSM system knowledge ( specialize in BSS area).
- Good Experienced in BSC,OMC-R , Sun Solaris.
- Working in Mobile Operator or Vendors is preferred
- Self Study and fast learning.

• College/university graduation (telecom, electronic, electric) or

vocational education of VNPT Post and telecommunication.
• Basic English skill.
• Computer skills (MS Outlook, Office)
• Good telecom system knowledge.
• Experience in Mobile Operator or Vendors is preferred.
• Self Study and fast learning.
• Availability to work long term in provinces.
• Availability to work under high pressure.
• Result oriented.