Capacity

Management

Availability
Management
Change Management

Incident
Management

Service Desk

Performance and
Network Monitoring
Quality Control

Release
Management

Three things that we should keep

Top Three Areas for Improvement

Problem Management -Looking at the top five or ten incidents and picking one to work on each month provides

Three things that we should keep

Top Three Areas for Improvement

Incident Notification & Escalation automation need to be implemented through the Ticketing system ( HPSM)

Three things that we should keep

Top Three Areas for Improvement

Request for change need to be taken in standard Communication Matrix templates so that complete details are

Three things that we should keep

Top Three Areas for Improvement

Need to have a Disaster Recovery plan for next 1 year : schedule plan need to be prepared for partail DR test
Business continuity Planning for FEDnet for better resilience during disaster
Three things that we should keep

Top Three Areas for Improvement

Three things that we should keep

Top Three Areas for Improvement

Three things that we should keep

Top Three Areas for Improvement

Initiate Risk Management for NOC infrastructure
Implementation of Knowledgement in HPSM
Three things that we should keep

Top Three Areas for Improvement

k on each month provides value to both the business and IT

cketing system ( HPSM)

o that complete details are received before CR are raised

epared for partail DR test