Professional Documents
Culture Documents
525
525
CHECKLIST
Textbook
Assignment No. 1 & 2
Course Outlines
Assignment Forms (2 sets)
Schedule for Submitting the Assignments
In this packet, if you find anything missing out of the above-mentioned material, please
contact at the address given below: The Mailing Officer
Mailing Section, Block # 28
Allama Iqbal Open University
Sector H-8, Islamabad.
Tel: (051) 9057611, 9057612
WARNING
ASSIGNMENT No. 1
(Units: 15)
Note: Attempt all questions.
Q. 1 Discuss the role of ethics in business communication.
(20)
Q. 2 You are the HR Manager of XYZ Corporate. Write a message to your employees
informing them of the new HR policies drafted.
(20)
Q. 3 You are the Operations Manager in a firm. Write a persuasive message to your boss
to take steps for HR development in your department.
(20)
Q. 4 Different technologies are available for business communication. Discuss their use
according to demand of communication.
(20)
Q. 5 Discuss the barriers to communication in detail. Also list down strategies to
overcome these barriers.
(20)
To answer a question effectively, address the question directly, bring important related
issues into the discussion, refer to sources, and indicate how principles from the course
materials apply. You must also be able to identify important problems and implications
arising from the answer.
For citing references, writing bibliographies, and formatting the assignment, APA format
should be followed.
ASSIGNMENT No. 2
Total Marks: 100
Pass Marks: 40
This assignment is a research-oriented activity. You are required to submit a term paper
and present the same in the classroom prior to the final examination. Presentation
component is compulsory for all students. You will have to participate in the activity fully
and prepare a paper of about 15 to 20 pages on the topic allotted to you. The students are
required to prepare two copies of Assignment No. 2. Submit one copy to your teacher for
evaluation and the second copy for presentation in the classrooms in the presence of your
resource persons and classmates, which will be held at the end of the semester prior to
final examination.
Include the following main headings in your report:1.
Introduction to the topic
2.
Important sub-topics
3.
Practical aspects with respect to the topic
4.
Review of theoretical and practical situations
5.
Merits, demerits, deficiencies or strengths of the organization with respect to your topic
6.
Conclusions and recommendations
7.
Annex, if any
You must use transparencies, charts or any other material for effective presentation. You
are also required to select one of the following topics according to the last digit of your
roll number. For example, if your roll number is D-3427185 then you will select topic
3
2.
3.
4.
5.
6.
7.
Cover Letters
8.
9.
Persuasive Speaking
BUSINESS COMMUNICATION
DETAILED COURSE OUTLINE (525/5530)
UNIT 1
AN OVERVIEW OF COMMUNICATION
Defining communication
Importance of communication
Communication process
Concepts of communication
Barriers in communication
Nonverbal communication
Principles of effective communication
UNIT 2
UNIT 3
UNIT 4
UNIT 5
UNIT 6
UNIT 7
Bad-news messages
The right attitude
Plans for bad-news messages
Negative replies to requests
Unfavorable unsolicited messages
Persuasive written messages
Organization of persuasive messages
Persuasive request
Persuasive sales letters
UNIT 8
UNIT 9
Recommended Book:
Murphy A. H. Effective Business Communication
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